Domino's Pizza Complaints & Reviews

I am very disappointed, order was late by 30 mins. Nobody picking the call in domino store (Ordered from alambagh, lucknow) store on 22 mar 2015 at 08:52 pm. Order #327

Even i have not got my refund yet.

Dear team,

I have given pizza order on thursday night of march 21, 2019 via dominos mobile app twice for which payment was deducted from my account. Details of payment made are attached below.

Further since the order was pending for first order i had called dominos worli outlet for confirmation but the executive said of having not received the order and informed to place second order again from the app. Hence i placed same order again from the app which again got failed and money got deducted again.

After calling the outlet again the executive started speaking rudely and said they have not received the order. I insisted on helping me for placing the order but she hang up the call. After making repeated calls by me and my brother again to place the order over the phone the executive kept hanging up the call. When my wife started speaking the executive responded saying order will take 1 and half hour and again hanged up the call. My wife called again and when i insisted on speaking with stores manager the executive replied saying he is not available and hunged up the call again.

This attitude of the executive was really uncalled and unprofessional. This type of behaviour towards customer is not acceptable and i need justice and my money back. I am really disappointed with the dominos service after this incident.

Not to mention that the worli outlet is really not at par with other dominos outlet as to its service and pizza qualities. I must have made numerous complaints before yesterday complaining on the pizza quality and now this type of attitude executive shows toward customer was really not called for.

I am attaching all the screenshots of order placed twice and payment messages towards the same. I expect justice and action action the executive of worli dominos outlet.

Awaiting for positive response.

Regards,
Kunal u pathare
[protected]

I have order pizza on 8th march 2019 but due to problem on dominos server order was unsuccessfull. My account got charged for the amount of order after that i am trying to contact so mnay timea with cuatomer care no but evwry time i am getting reply that the amount will be refund in 7-8 working days today on 22nd march the amount still not received in my account
Kindly check and refund my amount as earliest

I ordered a farmhouse small pizza and my money got deducted from my debit card but order failed. Then i again tried and ordered failed and my money got deducted twice i. E. 294 +294=588.
Now kindly refund my money rs 588 asap. I ordered from garg trade centre, rohini, sector-11, delhi 's dominos.
Do resolve my query please as i'm a regular dominos customer and facing such issue wasn't expected.

I have ordered above items and received after 2 hours. Garlic bread was rotten because of which i got food poisioning.. Its unhealthy i want serious action. All the food stuff was old and after half an hour of consumption i got vomiting due to poisioning.
I have paid 364 rupess and i want full refund and demand for legal action due to the health issue i got after consumption

Have ordered dominos pizza thru mobile website on 21st march. First they accepted the order and the payment is deducted. Then it showed that order is failed and i have not received any refund message also. Have akso tried calling customer care, but these people dont receive the call. Ruthless service.

Need serious & immediate action on above.

Hi I am C pande. I order 2 pizzas of 836 rs from dominos pizza bellandur bangalore on 21st march and paid 836 rs via amazon pay but order got failed as the restaurant didnt confirm from there side and no one is picking call on customer care number and my money is stuck. i want my money refund. I am attaching the proofs here so that they will see and refund my money.

I ordered pizza at 8:21pm on 21st march 2019. Its 9:46pm and i am yet to receive pizza. But your order tracker shows the pizza is delivered. Tracking id:qbq[protected], order no.172. I got a message that the order is out for delivery with fairoz at 8:43pm and at 8:53pm i received message that order number 172 has reached your location. But the fact is i am yet to receive my pizza. Deteriorating service day by day from dominos. Last time it took 2 and a half hour to get me the order number charged me 4 times. This time you ate my pizza and dont even care to call or respond. Please arrange to refund my money. Your numbers are not working. Any which ways, i am planning to go to consumer court as this is continuing for the 3rd consecutive time.

Placed an order for 523 rs via Domino's app and prepaid the order through Amazon pay. The order 'failed' not cancelled and didn't even get an acknowledgement message for reversal of amount. Neither do I have my refund nor my order. Please look into it. Placed two other orders which got accepted but this one was failed, not cancelled. I called customer care and they bluntly said that system is down so they can't help.

Paid Through Paytm To Jubiliant Foods Domino's City Mall Kota Rs.427 Order ID[protected]. Contacted Customer Care But It Was Busy. Order Date March 21, 2019 Time Of Order 16:50:23. Please Help Me Get My Money Back. Ground Floor, Shop No.G 1, A 47 Riico City Mall, Road No-3, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005. If The Store Is Offline How Can They Charge Money.

I placed an order on 28th feb, 2019 worth rs. 1, 721 using amazon pay. After 5 minutes, domino's called me and asked me the details of the delivery address.
I mentioned and that guy told me that domino's is not delivering to this location and their policy has been changed recently. I mentioned that i ordered more than 15 times earlier and never heard this and also, my home is within 2 kilometers radius from the store and within the same town then where is the problem. I also mentioned that i am fine if the delivery gets delayed but the guy was very rude and he cancelled the order.

I believe this is not what domino's would never appreciate and will try to improvise further to provide better customer experience in future.

I had placed order for 3 small pizza order number 78 through swiggy on 21st march 2019.

After 1 hour 40 mins also there has been no response and update from dominos.

They have switched off the phone as well and no one is responding.

This is thoroughly unprofessionalism and not acceptable.

I want to register a strong complaint against domino's for such acts and want them to be more considerate.

Anant tilwalli
[protected]

Dear team,

I have always been a great fan of Domino's due to its excellent taste and quality but I recently visited the store in jaipur vaishali which was a nightmare for me as first I placed an order online and the store happens to be just 15 mins away from my house in panchyawala... The first confirmed the order and then I received a call saying we don't deliver the food in your area... When asked why, they said it's too far for us to deliver... I agreed(however, was sad that despite being so near they can't deliver) then I myself took the bike and went there to get more dissappointed as the staff there looked not bothered at all... I spoke to the lady at the counter to pay by PAYTM to which she responded u can't scan the QR code as we work through OTP and because of that I was not able to use my PAYTM postpay I still went ahead and said forget it!!! I told the lady place the order with just one item less please and I'll get cash from my wallet and the minute I said that... There is another guy who takes over and says sorry i can't cancel your order and re-do it i[censored] want u can take this... I said my PAYTM is not working with your OTP and he said aapke Paas balance nhi hoga... Who is he to decide whether I have money or not!!! I am a territory sales manager with Maruti Suzuki and do you think I won't have money?... Sorry to say this but this is the last time I am going to Domino's as this is the only store near me and it is filled with ###!!!

Hlo. My name is komal. My this complain is regarding my recent order i place a order for cheese burt pizza but they delivered me a normal regular crust pizza.. Other than that i ordered a onion pizza who's crust was soo bad and over baked and full of flour.. But that thing is also fine because sometimes it happens. But i found 2 hairs in that pizza which was about to eat. I can't tolerate it. I have thrown both pizza when i found that hair in that.. Refund my money back.

Hi,

I placed an order with Domino's at 12:53 pm today but have yet not received my order. Also, I couldn't track my order. When I tried to call the given assistance number, they did not receive my call. I paid for the order through paytm. I lost my money, wasted my time and too didn't get my order.

I want refund of my amount as soon as possible. Worst customer service I've ever experienced is from Domino's. Kindly refund my money ASAP.

Mobile number - [protected]
Order number - 66
Area - New Town, Kolkata

Thanks,
Akriti Sinha

Ordered for a bill value of 729/- on 10th march and the order failed, as i was patient for 7 days since they said it might take up to 7 working days to reflect in my account but its been 10 days now and no progress yet, customer support executives also keep saying we'll transfer your call to the supervisor and they will speak to you but they don't. I request a refund as soon as possible coz its already been more than a week.

I bought pizza from domino's, v square mall bhiwadi on dated 7 dec, 2018. Pizza quality was so poor then i inform to their manager but he also doesn't respond positively. I also write the feedback in their feedback register. Then in evening i got a call from [protected] & ask me about my experience. Then i told about their poor quality. Then this person told me that when i visit next time, my order will be free after once talk on the above contact no. I was agree. Then i visit domino's, bhiwadi & call on the above domino's person no, then said that you need to pay now. This way domino's customer care makes fool of the customers to close their complaint call & cheats too. I request not to go to domino's, bhiwadi as it is a cheater store. The store manager is very arrogant. If someone have any query, you can contact me on [protected].

I have buy pizza from Domino's on 02 Mar 19. I pay from my card. At first attempt, After entering pin transaction got declined and in second attempt it got successful.But when I checked my phone.I got 2 msg of deducting same amount i.e RS 1249 money from my account.I get assurence from the staff it get back within 10 Days.But still not get my money back.

Mene palanpur branch me pizza ka ordar diya tha bt vo bol raha he ki order delivery nai hoga lekin mene officially esa suna he ki branch k 3 km ke andar hota he to deliver hotahe mera gar branch se 2 km hi padta he lekin vo bolta he ki delivery nai hoga aapko branch se collect karna padega, mene bola ki esa karo aap muje raste me deto par ho manager bol raha he ki raste me delivery nai hoga. Bolo bhai o ab kya karna chaie...

I have order pizza for price 477 inr and made two times payment which is deducted from my account also and its confirmed from bank side that it could not be refunded because payment is done...
Location: girish park kolkata
Manager : pankag (He has promised me that if refund will not come then he will placed my order insist of payment)

I m the regular customer in delhi & kolkata also but this is first time i feel frauded from dominoes (Girish park)... Pankag this is not fair you guys spoild my experience from dominoes