Domino's Pizza Complaints & Reviews

I had ordered a pizza (Chicken dominator) on 14th feb 2019 and paid the amount of 635/- through my debit card. The amount got deducted from my account but for some reason the order got cancelled. I got an email stating that your order got cancelled and amount will be refunded in to my account. 16 days have passed and i have not yet received my refund.
Transaction id:[protected]dc refund amount:635.00

Reference id:[protected]...

Did not receive the below mentioned order at all. Details of order below.

The store did not pick up the call for more than 30 min as i kept calling them after your 30min period.

Later, i called your toll free number asking them to check on the status of the order but the representative was also unable to reach the mahim store.

After 2 hours the status on the app displayed as delivered but i did...

Had ordered a combo and the delivery boy came in 32 mins and i said you have a scheme of 30mins, so instead of giving it free he started arguing and they called me and started convincing next time would be on time.
Domino’s doesn’t give free all fake offer, so i ask all the people not to believe and staff is very rude.
Order it from borivali west lic colony branch.
Jash vora here...

Hi,

On 14th february, 2019 i ordered pizza (Order 254) which was prepaid through mobile app in basavanagar, bangalore location. My house is opposite to domino's outlet.
I have a few complaints:
1. It was delivered after 40 minutes (For which still amount not refunded)
2. Delivery boy was not in domino's uniform, it was some random person
3. Delivery boy was not carrying pizza in the bag which they...

I had ordered pizza and chicken wings on 14th of february 2019 by name supratik de number [protected] where the order was not placed but money have been deducted amount is rs 302. After that, on calling the customer care they says refund will be done within 7 to 10 working days. From then to now it is 27th of february today and still the same response is here. Thats very dissapointing for being your company's customer. Please kindly refund...

Hello i m a loyal customer of domino's... From last few orders i am observing that some unwanted smell is coming from pizza box. Some time the same smell also be there in pizza itself... I am coserned about safety of the products and the effect on our health. Today we ordered pizza nd garlic bread and same product is not eatable to due smell. I need your urgent revert and investigation on this matter and revert to me.
I placed order...

Sir i regret to informed that today i order normal onion pizza which cost is rs. 61.96 from pratap vihar ghaziabad on date 24/2/19 at 4:54 pm,
Your services representative name is manish, they people are serving very unhygienic product to me, it very dangerous for kids, because my 4years baby is saying that papa this is not good rather than earlier product when i saw this so it was not not cooked proper.

I again request...

Hi last week I ordered a pizza from mobile app ...payment deducted from my account but order failed and I got a msg from dominoes that ur amt will be refunded in 7 .I given order on 7th February ... but I havent received any amount...I need a revert on the same...my total amount 1590 Rs.I atteched mail receipt about confirmation order.
Expecting some serious action my complaint...

I placed an order on 2 feb the payment was first made from amazon pay but the order was placed. I again did the payment from google pay for the same order post that i received order confirmation msg on my mobile. The order was late by 1 hour. Its more that 18 days still waiting for refund of 1444 for payment and 300 for late order.

No resolution till date from dominos customer care they are just passing time.
They are...

I am vivek. I was place my order dt 18/02/19 and dominos accepted my order. After half & hour i was call to domino and call attended lady say to me sir your order delivered after 30 mints. I was call again to delivery boy his name is mr raj kumar he was saying sir your order deliver after 20 mints and after 20 mints i was call again mr raj kumar he saying sir your order is cancelled and without any reason he cut my call. Than i was call to...

Hi, I placed pizza order worth Rs. 639.24 twice in Dominos, Church Gate Colaba, Mumbai on 4th Feb.2019. At first, the amount was deducted and I got message in my phone for deduction but Dominos didn't get any pay slip.So, they asked me for payment again and promised that amount will be refunded within one week.
The transaction details are:

The amount deducted first time :
MPS/JUBILANT FO/20190
2031758/014340/Mumbaibr...

Dear team,
My name is ashutosh singh and i ordered (Order no:- 116) from your palanpur branch (385001) at 7.28 pm and got that at 8.22 pm dated 17 feb 2019.

It was a prepaid order and i used an e - voucher. Total amount was 307 rs and i got 60 rs discount through that voucher.

Your team accepted that they didnt complete the 30 mim delivery promise. So they will refund my money back in my account.br...

I had ordered 2 pizzas on 04 feb 2019 = rs. 292, order no. 47.
Domino's outlet - virar west.
Order was placed using domino's mobile app and payment was made through paytm.
Please refer the screenshots attached of order and payment receipt.

Order was delivered late by 7-8 minutes.

Delivery boy argued that he is on time, but later he agreed that he was late and he agreed that refund will be...

Store:- chennai, tamilnadu state, india.
Date of order:- 14th february 2019.

This is pure nonsense and utter rediculus.
I placed an order at 8:15 pm ist 14th february 2019 and received the delivery at 10:45 pm ist on the same day. They (Domino's branch or delivery personnel) nearly took 2 hours 30 minutes to delivery the order literally 150 minutes.in the mean while i had called the customer helpline 6 times and...

I ordered my pizza (Order no-234) at 9:03pm on 13th of february 2019 in pune. The store is in nigdi pune.
It was assured to be delivered in 30 min.
So when it was not delivered in time, i called up the store at 9:35pm to enquire about the order.
The store manager or whoever picked the call, started to give illogical excuses.
I waited few more minutes at my society gate and there was no sign of delivery or delivery...

I ordered the big night in deal through the app from Dominos in Kidlington, Oxford on the 1st January 2019.[protected] i made the purches with my card online. i then got a call a few minutes later saying that they are not delivering since it is new years day and that i can cancel the order or come and pick it up. i told the domino’s employee that i would like to cancel my order. in was told my refund would be in my account in 5-7 working...

I ordered pizza on dominos app on 22 jan in ambala cant room no 106 hotel batra palace lawrence road it was an advance order but i slept before receiving it the delivery man told me that the amount will be refunded to my account within 5-7 working days but it's. Almost 19 days n i didn't get the refund my i'd on dominos app is with the name rebecca rodrigues kindly help me regarding this the amount was 555 rs...

This is my second most worst experience with this restuarant. I order my pizza on 7th feb at 10:12 pm. I was supposed to get it by 10:42 as a 30 min guarantee because it showed at the time of booking. But till 12 o clock i. E after 2 hours i did not get any update about pizaa and after 5 calls to customer care i got the response that restuarant is not contactable and they asked me to call the next day to get the refund of rs 695 and a complimentry...

Order was delivered late by more than one hour and they had to process the refund but so far even after multiple follow ups over phone, the refund has not been initiated. They just cheat and make fool of the customers.

It is very disappointing to have such pathetic experience from Dominos. Despite several follow ups for last one month, the refund is not yet processed.

When I talk to your centralized number I...

I had placed an online order #239 at domino's pizza - already paid
Order date/time : 02/09/2019 07:36:55 pm
Restaurant address:
Hrbr layout
608, ground floor, 4th cross, hrbr 2nd block, opp-hrbr club, bangalore - 560043 ph. No. [protected]

Order tracker showed packed after 45 minutes of order time.

After 3 and half hours also the food is not delivered or cancelled, i tried calling...