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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
Complaints 6572
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725
Unresolved
5847
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Domino's Pizza reviews & complaints page 12

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M
Muskan Sapolia
from New Delhi, Delhi
Jan 2, 2023
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I tried placing on 31-12-22. The money got deducted but the order wasn’t placed. Again i had to place the order and make the payment online on delivery.

I haven’t got any refund yet.
The order for which money got deducted but wasn’t placed was with the following details-

Txn id[protected]
Domino's Pizza customer support has been notified about the posted complaint.
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    P
    Pragati Dhoot
    from Mumbai, Maharashtra
    Jan 2, 2023
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    Address: Sadashiv Peth, Pune

    Non veg garlic bread delivered instead of veg garlic bread. Also Complaint not attended properly
    Domino's Pizza customer support has been notified about the posted complaint.
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      D
      Deeksha Mishra_05
      from Ghaziabad, Uttar Pradesh
      Dec 31, 2022
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      I ordered pizza from Domino's. They showed pizza delivered but i didn't receive my order.I am waiting almost 2hr30min but i didn't receive my order. Store didn't pick my call i called 30 call. I am very disturbed for Domino's service.
      Domino's Pizza customer support has been notified about the posted complaint.
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        S
        Sanjana mehta 20
        Dec 30, 2022
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        Address: Bangalore

        I have received the order with missing item, I order from Swiggy from dominos. I asked for refund they told me to come to location to get the refund . How is it fair ?
        If I paid online they should refund me online only … why they are calling me to come ??

        I asked customer care representative they are not helping me out . They told they are not responsible.. for this

        So what’s the deal ?? Why we are ordering from Swiggy on faith !?? If they are not ready to take any action . For customer complain .

        This is very irresponsible act

        I will not order from Swiggy anymore

        Worst service provider
        +3 photos
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          R
          Rajat Sahoo
          Dec 28, 2022
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          Dear Team,

          This is to let you know that I had visited dominoes pizza on dtd. 11.12.2022. When I placed order, money was debited but order was not successfully placed via google pay. So I had to reorder it via order I’d 165. The amount that was debited was Rs 169.

          Kindly do the needful to refund the aforesaid amount back to original mode of payment.

          Mobile number used for making the transaction: +[protected]

          Name : Barsarani Sahu
          Domino's Pizza customer support has been notified about the posted complaint.
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            S
            Sonali R
            Dec 27, 2022
            Resolved
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            Resolved

            I placed an order in Domino's outlet on 13th December 2022 around 9:45pm. I made the payment through UPI. Money got debited rom my account but domino nit received. So they asked me to make another payment as the previous one will credit back to me in 7-10 working days as per the dominos employees. Ite now past 10 days. and I am still waiting for my refund.

            Please let me know, if there is any place where I need to make complaint. I am contacting the outlet as well.

            Thank you
            Dec 31, 2022
            Complaint marked as Resolved 
            I contacted the outlet. And they send my complaints to their respective department. And got my refund after 4 days. Thank you
            Domino's Pizza customer support has been notified about the posted complaint.
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              R
              Rmrana753
              from NAGPUR, Maharashtra
              Dec 26, 2022
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              Employee name Mayur Thakre from Nagpur Maharashtra poonam chamber outlet.

              kindly teach your employee to how to talk and communicate with your customer. he is very arrogant and do not know how to deal with your customers. He is making false allegation without having any proof. I am ready to give every evidence, also ready to check CCTV footage.
              His action in front of other customer in the outlet was non professional causing damage to my reputation which is a clear case of defamation.

              Kindly look into the matter and take proper action against the employee
              Domino's Pizza customer support has been notified about the posted complaint.
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                L
                Lubaba Shaheen
                Dec 26, 2022
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                Almost 20 days back I made an online payment through the link provided by dominos for placing an order. It was done twice as the lady taking orders said that there was some problem with the internet. She also added that the money would be refunded within 48 hours. To my the amount was not refunded even after a week. The lady gave me her contact for follow up. I kept asking her for the refund and almost 10 days later a refund of the first amount was done. The refund of the second amount is yet to be done. I request it to be done ASAP as this kind of behaviour is not acceptable at all.
                Domino's Pizza customer support has been notified about the posted complaint.
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                  G
                  Geetika Rathi
                  from Mumbai, Maharashtra
                  Dec 25, 2022
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                  Address: 117-A,JAKHAR COLONY , SRI GANGANAGAR, RAJASTHAN

                  Sir, we ordered 4 pizza but get only 3 piza, and 4th piza not get even after 4 hour, and not getting any call after toll free no. complaint, on 25 Jan 2022, order no. 267, by [protected] number, please refund or 2 more free piza
                  +1 photos
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                    H
                    Himanshu_01
                    Dec 25, 2022
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                    Address: City mall kota.

                    On 4th dec i ordered pizza from city mall kota store. My money has been deducted and still not initiated. Payment was successful but order got failed. As cashier told it'll get refund in 5 7 working day but it not its being more than 20 days. And i also informed to manager of city mall dominos manager but don't got any clues.
                    +1 photos
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                      M
                      Mohnishhandball
                      Dec 24, 2022
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                      Address: Nashik

                      Pizza Delivered Late by 1 hr
                      I have been requesting for refund for past 7-8 days.
                      But No Call and they are texting that we have called you and I didn't answer the call.

                      No calls at all. I need my refund
                      +1 photos
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                        D
                        Deepak177
                        from Mumbai, Maharashtra
                        Dec 22, 2022
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                        Address: Domino's Pizza Lokhandwala

                        I am suffering from food poisoning after having your rotten ingredients.

                        I don't want a compensation but I want to legally escalate this issue so that nobody else suffers like me.
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          D
                          Deepak177
                          from Mumbai, Maharashtra
                          Dec 22, 2022
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                          Address: Domino's Pizza Lokhandwala Andheri West Mumbai

                          I ordered a large sized Non Veg Supreme pizza from the Mumbai Andheri West Lokhandwala Branch and the pizza had stale toppings and rotten cheese.

                          To much of my realisation I had two slices and stopped only to discover that I had food poisoning the next morning.

                          I am going to escalate this on twitter and go to the consumer court if necessary.

                          Since when has the greed for hogging money and serving customers rotten food has turned you into monsters with no value for human life.

                          This is really unacceptable and horrible.
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            P
                            Pavankumar856
                            Dec 22, 2022
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                            I have 2-EGift cards worth 500Rs each. When I try to use them it says pin is not valid without even taking me to the OTP/PIN entering page.

                            [protected] this the number of 1 coupon. Let's see if it makes any difference after posting here.

                            I tried contacting dominos through their email but the customer service there is not even responding.
                            And the toll free always redirects too automated IVR.

                            There is no option to contact any person from dominos.

                            After this experience my interest towards dropped and I'm questioning myself why did I even take those E-Gift cards. Thanks DOMINOS for this experience. Let's see if I ever become a customer to you again. ✌️
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              A
                              anshulagarwal111
                              from Lucknow, Uttar Pradesh
                              Dec 20, 2022
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                              Address: Rajajipuram Lucknow

                              Hi team,

                              I have placed an order on 7th december, 2022
                              Order number 166

                              I havent received the invoice on asking the delivery man went away. On calling the store number has no incoming.
                              Next day when another representative connected he said that invoice gets scrapped and no invoice can be given. I requeeted duplicate invoice from app which promised 48hrs to send invoice on mail but havent received even after a week
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                C
                                Chandini yadav
                                from Mysore, Karnataka
                                Dec 20, 2022
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                                I have order pizza on 11th of December. Amount has been deducted from my account but the order didn't placed. It has been more than 7days so pls refund my money as soon as possible
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  H
                                  Himanshu_01
                                  Dec 20, 2022
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                                  I ordered pizza form city mall, kota store. As i make my payment through paytm, it has been successful done and money has been deducted but due to some technical reason my payment has been failed after money deducted. As they told it will initiate in 2 3 days but it not. And today its being more than 15 days.
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    R
                                    Roopa singhal
                                    from SATARA, Maharashtra
                                    Dec 19, 2022
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                                    Address: Agarwal sadan. Banpurikar Colony nehru nagar shaniwar peth karad satara Maharashtra

                                    We have ordered cheese burst pizza after having it we noticed it was not cheese burst it was like normal pizza. This has happened to me for the 3rd time in this three to four months and all the time I have raised a complaint to them And wen we give complaint after calling to same branch they say sorry it will not happen for the next time. When we have ordered cheese burst thenwhy donttheydeliver proper cheese burst forhome delivery it was two pizza's. I want a action on it give me my refund or whta you are goingto do please look after that. I have attached the pic with every bite so u can come to know.
                                    +3 photos
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                                      S
                                      Sagarmali7089
                                      from Mumbai, Maharashtra
                                      Dec 17, 2022
                                      Resolved
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                                      Resolved

                                      Address: Andheri east

                                      This thread was updated on Jul 27, 2022
                                      I ordered a pizza cake online via dominos app. The app was taking a lot of time in processing the order. I got to the payment page and entered all the details and the amount (Rs200) i payed via fampay (Upi) money got deducted from my bank account. But then instead of getting redirected to the order confirmed/successful page, i got redirected to making the payment page again!! The amount got deducted from my bank account and the order didn't even get placed!! I request you to refund the said amount to my bank account at the earliest (You can contact me for further detail at ([protected]@gmail.com). I hope you won't force us to go the consumer's court for regressal.
                                      +1 photos
                                      Dec 17, 2022
                                      Complaint marked as Resolved 
                                      Problem resolved today ut self.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        K
                                        kmzano
                                        Dec 17, 2022
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                                        I bought a dominos gift card. I tried to use it online and it wouldn't work. I called the store and they said they aren't accepting any gift cards as payment. This is basically a theft of my money.
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