Domino's Pizza Complaints & Reviews

I ordered two pizzas (Order no.339) online via mobile no. [protected].
The time of order was 9.08 pm and date was 02-03-18. Instead of 30 minutes delivery time promised, we received our order at 10.30 pm, after 1 hour and 30 minutes. On the top of it no one was picking the restaurant and the customer care number, neither we were able to track our order.
I had a chat regarding this with your representative but he was not able to give any solution.
Hope you will look into the matter on priority basis.

Hi, on march 01, 2018, i marino baradaran, went to dominos pizza branch no 4651 located at 6425 old branch ave, in camp spring, md.
At 1700 they took my order for three large pizza with three topping, but after 25 mintes at 17:25 they have made me only one large pizza.
I have asked they why they have made me only one pizza instead of thre pizza, and asked to talk with the manager.
Ms. Sonia holley (As i was told by co-worker).
1) manager ms. Holley did not wanted to talk to me and keep making pizza.
2) as i was explaining my complain to male worker she was talking loud that she did not care, and ordering the male worker to close the glass door, and asked him to tell her who is the manager at hat store... Lik she is the boss...
3) i have asked her name but she had refused to give her name to me since i was informing her that i would like to have a complaint paper and dominos hq phone number, and she did not aswer me back.
4) ms. Holley was telling her female co-worker loud the way that iculd hear her, that she did not care if there is a complain regarding her?

5) i am a dominos usual customer and before her there was a male manager that was very nice and polite to customers.
Please choose your manager better and train them to be nice to your customers.
Best regards;
Marino baradaran
[protected]
[protected]@gmail.com

1march night domino's mahim store at around 1.30am playing holi on uniform with salsa souis we were standing near bustop playing holi with souis n misbehaving with public i went in store n ask tht ho is the manager so the store person told the let it be holi he shod do sry but the store boy throw the souis on public cloths plz take action on this.
[protected]

I had ordered pizza amount 522 from dominos app but ordered not place 522 amount deducted from my account as i used paytm wallet for payment... If the restaurant is offline then why the money debited from my account. I tried to cll all nearby outlets of dominos.. But no one has received the order.. But 522 amount is deducted and in order history it was shown as unsuccessful. Pls try to resolve this prblm and i need my money back as soon as possible

I ordered a dominoz pizza through swiggy which never got delivered.

My issues are :
1. The order status is wrongly marked "Delivered" on swiggy app. Swiggy blames it on Dominoz that they themselves take care of that on the app.
2. Even if the order would have been delivered. It was anyways late than the time promised(1.5 HRS)
3. Swiggy has blamed dominoz that they have rights to edit the status and they fradulently used those rights to mark an undelivered order "delivered"

On 23rd feb. 2018 we ordered pizza from online website of dominoes.

We received the wrong pizza. Ordered double cheese, cheese burst margarita pizza but received thin crust pizza.

Attached s the bill order and the received pizza for the same.

Kindly deliver the correct pizza or reimburse the money into the account.

Refer the photos for the order details.

I have attached a pic to this complaint, u can see that there very less cheese ( well that cheese is like a sause on pizza), whenever I buy small pizza I always get of very less amount of cheese, for this I got to pay 120rs n really without cheese it taste very bad . I request you to take action on this as fast as possible . ( This happened in yelahanka nes branch)
Thank you

Few (3-4) days back i ordered two medium size cheese burst pizzas from domino's in hope of enjoying some good amount of cheese as i am a big time cheese lover. But when i received my order there was so less freaking cheese and the size of the pizza was also quite small. Earlier i used to love domino's pizzas but from my experience of last few orders i lost my trust from domino's as a trustworthy customer but also as a big time pizza lover....

Hi team,
I placed two orders on saturday night at 0118 am and 0220 am respectively. One order got placed and i see order still in received state and the other one amount is deducted and i dint receive any confirmation message. And i still dint get any update on these issues.
I have seen dominos delivering pizza's at 2am. If you ppl are not ready to deliver, why do you take orders and make customers wait at midnight?
This was really a very bad experience.
I need my money back asap.

I called the dominos outlet at 10:50 they took my order and noted down the details and after that they put the call on hold for 5 mints. Again i called a person received the call before 11 pm but he spoke rudely and disconnected the call. Even though i gave an order before the closing time the person at the dominos outlet behaved in strange way. Please take some necessary action

Hi there
This email is not just a complaint but intended to highlight maybe a need for further training for your employees! Since being diagnosed coeliac l thought l would try a gluten free pizza for the first time - after the helpful staff directed me to your allergen menu l proceeded to make my order - thoroughly enjoyed my pizza but unfortunately during the next morning at work my symptoms returned with almost dire consequences! I also add with confidence that my pizza was only item l consumed that was different to my normal diet which leads me to think it was cross contaminated in some way! This is email is intended for you to maybe take something foward and as a learning curve to avoid the same thing happening again!
Kind regards
Jane

Sir,
My mobile no. Is [protected].
I have ordered 2 pizzas and 1 garlic bread on 14 feb, 2018 at 09:17:11 pm, the same was delivered at my address in time. When i have eaten one piece of garlic bread, i noticed that no chili flakes were given to me than i immediately called branch for the same and manager sh. Gautam (Mob. [protected]) asked me to wait for some time till his sending of chilli flakes with delivery boy. I told him...

It’s been almost 45 mins now and i don’t have update on my order order no : 360 and multiple times i had called the customer care and did not get proper response. I will ensure no one order from dominos going forward. This is kind of customer service u provide. On top of that no one bothers to provide exact status. My delivery station is noida sector 78. This is a pre paid order. I want my entire amount to be refunded. According to ur policy if the pizza is not delivered in 30 mins it’s free

Hi all,

I am complaining with regards to the tag line of domino’s which is delivery within half an hour. Whenever i have contacted bangalore bannerghatta road hulimavu branch at[protected] they never accept to deliver pizza within half an hour. They provide excuse that they have many orders today hence it will be deliver asap or within an hour.

Dominos should not promise to deliver pizza within half an hour if they can not stand on it.

Hello... till now i had a GOOD EXPERience with dominos at south india.. kolhapur etc. Today (14.02.2018) i happened to visit dominos at city centre, Rishikesh, Uttrakhand. Had the most humiliating and terrible experience. I first enquired whether the printed offer was valid only for today or everyday it is. She refused to answer me and started laughing n went inside. The other guy attended me and dint give me any token no. for waiting. Rather he called up my name while delivering the order loudly and they both started giggling at each other. Wn i asked about the order receipt.. that guy was like' wo latak raha hai dekho box ke andar' ... n again continously giggling.i became extremely furious n since i was alone n new to the place i dint create an issue. But i want action to be taken asap against those two ###. My invoice order no. Is 66687/17/53946. Trace out those 2 ppl n tk action asap.

Hi my name is yogesh garg and i ordered 4 pan pizza from your store i ordered it on 3:14 pm
But you deliver it on 4:30 beacouse of bad weather no problem in that but pizza was cold and i pay 20 rs for souce but your deliver boy dont gave and your store is not responding well.

I am not a fool who is giving his hard earned money for cold pizza and 20 rs for souce whose are not given to me
My number is [protected]
The store is at
31 a, ground & first floor, national highway, gangtok - 737101 (Near private bus stand, near hotel

I had ordered for 2 cheeze burst pizza and amount of Rs. 626 was deducted from my card in favour of Jubilant foodworks. No confirmation mail on the order was received from Dominos. Reached to the customer care executive & was informed by him that the order wasn't received by Dominos, however debited amount will be refunded back. I haven't received the refund yet. Please do the needful.

I have placed order for 614 rs online and I have done payment thru netbanking option thru my HDFC bank an do received the mssg for the amount being deducted but the order didn't get placed and my money is deducted..pls help to get it refunded...I called customer care earlier but they say I will have to wait for 7 working days if not call them again. Name is Gerald P mobile - [protected]

Yesterday, 12th feb, 2018 i had ordered one large pizza at your prabhadevi outlet in mumbai at around 12.30 noon or so. At 1.00 pm the store manager called me informing the the pizza which was sent for my delivery got spilled over on the road and hence a new pizza is being made. And informed me that there would be delay of 20 minutes or so. I said thats fine.
At 1.35 pm, i called the store manager to inform that i have not still recd the pizza. The store manager said that the delivery boy had already left the store and i should receive it in few minutes. Again i called at 1.45 pm informing him about non recpt of the delivery. Again he said me the same thing.
Finally at 1.50 pm i called him to cancel my order as i had not recd the pizza yet. He asked for 5 minutes and said it will be delivered within 5 minutes. I did not get the pizza till 2 pm and so finally i ordered the food from some other restaurant. At 2.09 pm or 2.10 pm i recd a call from the delivery boy saying that he has brought the pizza... I told him to take it back and refused to take it.
I have not seen such worst kind of delivery time for just 1 large size veg pizza. Decided never to get domino's pizza again in my life.

I already tell to pizza boy for sos he came without sos i dislike this time your pizza all taste have gone this time no taste found its first time otherwise i chose only dominoz but this time my friend in new company wanna eat pizza from dominos i suggest dominoz but all value get down due to pizza boys who received my call and can not listen properly my order i realy disappoint this time plzzz take a action regarding calling and provided training...🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻😞😞😞😞😞