Domino's Pizza Complaints & Reviews

Similar to other complaints. Have purchased vouchers worth 2000 from little app. Dominoes has removed the redemption option from their site without any intimation to customers.

Vouchers expire tomorrow. Dominoes should honour its word and provide store credit against the voucher.

Its amazing how there companies work.

Little app has got no customer care number. Dominoes on the other hand doesn't care at all.

On 18th november, i had ordered pizza to one of your chembur branches using my mobile (No.[protected]) as a guest without using login.

I did payment of rs 836/- through paytm wallet. While the transaction was progressing, i got a message that payment was not successful as there is no bank response.

Subsequently, i placed another cod order for a total amount of rs 762 /- and got the delivery.

However, i have not received the refund for the amount of rs 836/ which i had paid using paytm. By contacting paytm i got a reply that dominos has to sort out issue as money has already been transferred to their account. (See the attachment.)

Pl look into the matter and refund my amount of rs 836/-. At the earliest.

My delivery address:

17 c, kanchanjunga
Barc colony
Anushakti nagar
Mumbai 94

Order date: 18 nov 2017 evening at around 7pm.

Hope to get early resolution of the issue.

Prafulla satish

Ph:[protected]/
[protected]

Hi, i have 1000 e voucher for dominos. While trying to redeem the same it is not happening due to some technical issue at their end. Local domino persons are helpless and the said to send mail to [protected]@jublfood.com for more support and refund. Already sent 4 mails to them but, no body is responding. Very disgusting. Kindly arrange the refund.

Regards
Ashish

Hello team,

I had purchased a 500 rupees voucher code from little app (Non returnable/refundable) voucher for dominos pizaa with a validity of 1 month (Which expires on dec 1st 2017).

For more than past 10 days, the coupon voucher code redemption option is not available in the dominos website (Due to some technical issues within dominos).

I tried raising complaint to dominos via their email id ([protected]@jublfood.com) twice (Once by 27 nov, 8.30pm and once by 18th nov 8.58pm), but don't have response from them.

Please help me in refunding this amount (500rs).

You can reach me at [protected] or [protected]@gmail.com (In case you have any questions)

Thanks

Prasann kumar

Dear sir/ma'am

I am regular customer from chandigarh. I had bought a e-voucher from little app of rs 400. But its validity is till 31st november, today when i tried to order by using e-voucher it was not showing that e - voucher option during doing payment. Then i contact domino's care they said there are technical issues regarding this. But this is total loss of me because of this technical issue because its validity is only till 31st november. This is not fair you must have to do something regarding this. Please contact me and help me to solve the problem.

Kindly help and do something so that there is no loss of mine because of domino's pizza.

Your's thankfully

Rohan juneja
[protected]

My order got late and the delivery boy is saying that we are only responsible for main gate of society.
If the gate of society is 1 km far then how could we take from there.
They were so rude and taken the pizza back.
Where’s the 30 min delivery conditions?
This is the bill attached and the order was 4 mins late.
Please take the action against it or otherwise i have to go to higher authorities or file an complaint against dominos.

I have a e-voucher which i received from sbi cards. However i am unable to use the same for making payment as the 'pay using e-voucher option is not at all available in the payment screen while making orders online. I am trying this fir past 2 weeks. When the issue will be resolved as the validity of e-voucher is only for few days. What can be done now or extend the validityof the e-voucher.

On 18 th november, i had ordered pizza from chembur branch from my mobile as a guest without using login as i had forgotten my password. I did payment thr paytm of rs 836 /-. But got a message that payment was not successful as there is no bank response. Then i ordered again for cash on delivery for a total amount of rs 762 /-. And got delivery also. And paid cash. But my paytm amount of rs 836/ has been deducted. By contacting paytm i got a reply that dominos has to sort out issue as money has been deducted.
Pl look into the matter and refund my amount of rs 836/-. I spoke to one of the chembur branches but didnt get a positive reply. Since i logged in as guest i am not sure which exact branch in chembur got the payment.

My delivery address was

17 c, kanchanjunga
Barc colony
Anushakti nagar
Mumbai 94

Order date: 18 nov 2017 evening at around 7pm.

Hope to get affirmative action from your side

Prafulla satish

As being the citizen. Of this country and paying the so much amount taxes we guys are not getting the proper service like the washroom is completely choked up. Plz look into that matter even i have a video of it and i wont mind posting it on social media. This is happening frequently in the city as being the international food brand this really isnt expectable.

The worst quality of the delivered pizza, it was containing stone. Due to that stone i broke my teeth while chewing the pizza, and it was blooding due to the stone in you pizza.

Though you replaced pizza, given promise to refund money, who will be responsible for my broken tooth and the dental problem throughout my life. You need to compensate this bearing the all treatment cost.

This is pathetic experience, if you don't take prompt action i will go to consumers forum and sue you along with i will share this experience on social media.

I have all the photos and proofs against you.

How can even you deliver the pizza with stone? Do you have any quality check mechanism?

I suffered a lot and ant the proper compensation for this

After the gst council decreased the gst rate for restaurants to 5%, the prices of items in dominos have gone by 30 to 50 rupees. So, in effect, the reduction in gst has not been helpful to the consumer. Please have the restaurant under scanner and check the prices before and after nov 15th.

I would appreciate if someone looked into this as it would be helpful to consumers all over india.

Thanks,
Madhavi

Hi,
I placed an order on 16th of november from the online website with id jpt[protected]. The amount got deducted from paytm and i havent received the refund yet. The amount was rs 404. Have been calling everywhere since then but no response. Dropped emails to dominos guest care id but no response. Please refund my money. Pathetic customer service

Hi team

I bought gift card of domino india and its not working anywhere site/app/ store

It's been 4 months guys are fooling around customer

Pradeep from dominos faridabad don't know how to treat customer

Highly annoyed, my voucher which is being sold by dominos are not being accepted neither on website nor on app

Fraud organisation and team you all are

Please raise my complaint to ombudsman

I want to discuss with grievance cell

Dominos is cheater and fraud. First of all gift card sold by you why it's not acceptable. Need answer now

Your guest feedback reference id is: 3240018
Regards

I ordered pizza and garlic bread from domino's app and i paid via paytm wallet and our pizza tasted like dog, it was floppy, and the crust was cardboard. However, the (Garlic bread) was not delivered with pizza.

They quote online that they will refund your money or make you a new one but they neglected it and would not refund it to us and it was absolutely horrible experience.

I want my complete money back or compensation as above mentioned complaint.

Domino's outlet ordered from: - address: ground floor, shop no. - g-11, g-12, g-17, plot no. C-4, 5 & 6 aggarwal cyber plaza, netaji subash place, pitampura, delhi, 110034.

Order date: - 23 november 2017
Invoice number: - 66105/17/43905
Customer name: - prince chopra
Mobile number:-[protected] & [protected]

This is my concern ref no is 3908218, actually please don't provide a promising time because u did it for the 2nd time. Actually i have made an order bt there is a delay of 15 min, and the manager in return just said sorry for the delay, then what is the meaning for your tag line take pizza on promising time or free. If not possible thn plz don't use these lines. I have ordered at 1 o'clock and i have got at 1.50

I am having two vouchers of rs.500 each purchased from little app.
And last date of these vouchers is 1st december.
I am trying to redeem these vouchers online but the payment window in not showing the evoucher option.
So i an unable to redeem the voucher.
I am regularly writing mail to support team but there is no response.
Please help in this issue or arrange to refund mu amount.

I ordered cheese burst 5 pepper pizza medium size but I got cold pizza and all the toppings were falling . Moreover the management was not supportive while I registered my complaint .when I called to register my complaint, the dominos employee cut my call 2 times then 3rd time I talked strongly then she gave the call to manager . Kindly consider as it was not nice .

I am never given the bill for my order at dominos outlet, new bel road, bangalore. This is not happened only with me but a lot of my friends too. They often say that they will provide the bill along with the pizza but never do so. On asking for the bill later on, they make excuses of server down or other things.
Ps-this has not happened once but at least 6 times in past 3 weeks.
Kindly do check into the matter.
Thank you.

Hi

My name is piyush Jain. I have ordered a pizza on 20th Nov 2017..

Amount got deducted from my paytm account but billdesk transaction got failed.

Screenshot attached below.

I have completed my order with my debit card when it got failed from first time. But payment deducted from paytm is not revised.

I have written to paytm but they said it was an issue with merchant site only so need to get in touch with them only.

I placed order no. 157 on 07.08.2017 (Through mobile no. [protected]) and paid amount of rs. 624 through mobikwik app. While getting the pizza delivery, the delivery man said that their branch has not recived the online payment and i have to pay in cash. So i paid again rs. 624 to pizza delivery person.
I lodged a complaint to mobikwik regarding the same. They sent me a reply that the payment to merchant is successful at their end. Also they have escalated the said transaction to the merchant and it will take 7-10 working days to received the refund from merchant which will be credited to my mobikwik wallet.
I lodged the complaint on 24.08.2017 and after wards send reminder dated 05.09.2017, 20.09.2017, 25.09.2017, 30.05.2017 and further followed up through phone with branch manager of kashmere gate, dominos outlet i. E. Mr. Gomez. But very sad to say all my request gone in vain. Nobody is paying attention on my request and refunding my hard earned money. It is very upsetting that even after admitting by the manager that the amount is received twice still nobody bother to refund.
Kindly do the needful.