Domino's Pizza Complaints & Reviews

Pizza all burned and choco lava cake cond and already opened

Order number: 127 (Home Delivery)
Date: 18/02/2023

I ordered Margherita at the price Rs. 358 including all offers.

I ordered at 8.51 PM with promised 30 minutes delivery, but the delivery person left the shop only around 9.20 ( I was checking the map location). By 9.35 the delivery person was away from my home (not sure if he was delivering other orders). I received my order at 9.55 PM, me and my wife enjoyed the cold served pizza to the core (the watery cheese burst become think paste when we ate). I received my pizza order post one hour and its COLD. Who doesn't love a cold served pizza?

My Question:
When there was a guaranteed 30 minutes delivery, why the refund was not initiated by Domino's?

I raised complaint the same day about the food ( Feedback ID: 4994348). Its been 4 days now, why I was not contacted by the Domino's representative?

I would like a refund for the miserable pizza i ate and if Domino's appreciates my business, I need a free order of the same pizza served within 30 mins.

Contact number: [protected]
Email: [protected]@gmail.com

This is in regards to my order number 79 which i bought from Domino's govindpuri delhi on 21st February.I was given a Cold order Which seems as if it was already made i raised up a concern and the executive guy wsas rude to me.I would either like to have my refund or please resolve my issue.Moreover the staff was rude as well

Order id [protected]

I really had a very bad experience on this delivery.. frustrated and felt very bad why i have ordedred in zomato and dominoz... first issue i have not received the 1 X Meal for 2: Farmhouse & Peppy Paneer and my other items also what i ordered and what i received is totally different and same pizza and the order is delivered very late...i never exepected so poor service for the 15, 000 business i have provided you guys... this really frustrated and made me bad feeling on myslef why ordered through dominoz... always worng information from ur team says will deliever in 10 mins and deliver after 1 and hald hour..u have to really in my position to go through agony what I wnet through

Yesterday (14th Feb 2023) I ordered domino's pizza around 9pm. I paid the order amount using my AXIS Bank credit card. The order was confirmed and the status changed to order is being baked. But even after 1 hour the status didnt change. So i raised a query on support (virtual assistant). It sent me the restaurant's number & when i called it said the number was non existent. So i raised a concern and it said within 24hours the domino's support agent will contact me. But in morning there is no order evidence at all in order history and also no chat history with the virtual assistant. When i opened the app it asked me to relogin and when i logged in using otp the entire thing was cleared and no evidence of the order existed. But i still have the credit card statement of the amount debited.
This is really poor from domino's and for the love of god i cannot find the customer care number. Its always the bot with minimal functionality.

I have placed my order through dominos app at 10:15 around, i paid through Paytm the amount, it shows that payment is successful but when i look back in app there is no information regarding the order placed, i have placed an advanced order for today at 12:15 pm, but still it showing nothing, the amount went to the Domino's account but no information of my order, my order are still at my cart what to do plz help me????

Hi yesterday I was in store and Paid using Cred UPI using your link but it didnt reflected to the counter girl. She said to pay again and said that I will get refund in 1 Hr but I have still not get any refund.

my contact no as per bill

I am Arham, I ordered a burrata pesto special italian pizza worth god damn 1000 INR and I received the product 1 hour 40 mins late, plus to add to that the pizza didn’t have the main burrata cheese and no parmesan cheese packet either, since then I have been trying to contact dominos, they always redirect me to store manager and the manager is fooling around not giving a single penny as refund and not even compensating anything, i had to eat a half cooked cold trash pizza and I paid 1000 rs for that, what a scam dominos. Its address is whitefield, bangalore, store is absolute waste. Scamming robbers they are.

Hi,

This is to bring to your notice that I have ordered pizza for Amount of Rs 905/- order No 126 at 6:37pm and it got delivered at 8:50 pm and icing on the cake is that the pizza was at freezing point and there was no call to confirm the order and there was no one concerned to tell that my order will be delayed as it was prepaid order still people are very unprofessional and doesn’t bother anything. After ordering pizza there was no status on app so I thought of calling by my self but again same response we will get back but no one responded. I called many times and the answer I got is we will deliver soon.

So, now I am looking for refund nothing else.

Kindly initiate my refund

Note: last time I had the same experience but thought it might be a human error things happens sometimes but now I just want refund.

I was dining in at dominos in madona colony Borivali West in Mumbai. Post my food I requested for a glass of water and was denied by an employee stating its not in their policy to provide drinking water which is basic. Things escalated after my multiple requests to the manager who stated it was against company policy to provide water. If i want water i have to pay mrp + 100% margin. The employee hurdled abuses and i was so embarrassed i just left. It was a traumatic experience for me and my guest.

Hi last week on dt. 22/01, i ordered a pizza on oulet... Payment deducted from my account but from there side the recepit didnt came from transactions machine they said again you will receive msg for the same and said the money will be refunded for your previous transaction. and then the double transaction is made for the same order and it’s been more than 7 days . Didn’t get my refund back yet
I want the refund of the amnt and for this, neither i have received any communication from bank nor from domino's... I need a revert on the same...

Expecting some serious action against my complaint
I have attached the Screen shot of my confirmed payment so please look forward to it

On 1st January 2023 I ordered pizza from Dominos and was allotted order no. 519 from Alambagh Store. When my pizza arrived it was thoroughly cold, box was untidy and no sealing of dominos was on the box, yes it was only folded. How can you be assured that quality was maintained during delivering pizza as it was opened. Number of oregano sachet mentioned were 6 on the bill but we found only 4.
I complained through the dominos app on same day (1st January 2023) about this issue and informed them, they registered my grievance and allotted me reference no. 4690058 and assured to resolve the issue within 24 hours.
It happened first time, when our kids complained for the poor taste of pizza, it was hard and uneven crust. Once I was contacted by the Dominos store that they will give me a complimentary pizza. When I called them on 22nd Januarry 2023 for providing the complimentary pizza they smoothly denied and asked to order on some next day.
As I have already a regular customer of dominos and when I had an issue the company should resolve this issue to ensure that customers satisfaction is the most preferable thing to the brand. However, Since then I have complained more that 5 times to the Dominos to resolve my issue, yet it is unsolved. I request dominos to refund my money as no quality was maintained in delivering pizza.

My order was not confirmed but my balance was deducted from my gpay and i was not even directed to Domino's app. So again from the Domino's customer care i was told that my refund will be processed within 7 days but i have still not received my refund.
And i thought that my amount will be refunded within few days so again i made a new order and paid via cash.
When will I get my return for my first deducted amount?
I have my slip for the cash payment done and also i have my gpay slip amount deducted.

I ordered 2 regular pizza and they didn't give any ketchup and only 2 chilli flakes
On online delivery and said that it's company policy. I want to know is it true. They said for 1 regular pizza they will provide only 1 chilli flakes packet and no ketchup is provided for online delivery.Also 1 pizza was cold.

I ordered on 20 January 2023
Order delay
My order no is 15

Staff talking rudely

Staff girl named Dimple Domino her contact number is +91 [protected]

Staff rude behaviour
I ordered on 20 January 2023
My order no is 15

Order delivery was too late ...
I call but they are not answering my call

Dimple Domino (staff girl) there was misbehaving, talk rudely
Her contact number is +91 [protected]

Dear Domino's your 30 mins delivery Guarantee has failed. It's been over 1hour 20 mins and you guys are still baking pizza 🍕.

Still It's showing being baked on my Domino's app.

Invoice no:66079/22/58231
Order no 154

My house is 3 km from your outlet. How long will you take to deliver it?

I did a transaction on 25th dec of 1002 rs but they haven't received and it was deducted by my account. They said i will get my refund in 7 days but its now 3 weeks i haven't received

Ordered to Domino's today and i m regular customer of Domino's. But they always despatched cold pizza and never on time. Today's i order and they despatch but after reaching at our society delivery boy refuse to deliver because his store manager ordered him not to deliver. Once they delivered pizaa and all seals were broken and i seen the spot marks on the box. I raise complaint but they did nothing. More then 8 to 9 time they did the same thing. Kindly take action

Order no. 100 from Daryaganj branch in Delhi on 12/1/23. ordered tomato, onion, golden corn pizza. All were uncooked, crust was hard n powdery, sides were completely raw. Made me sick and i got food poisoning, diarrhoea n stomach ache. i raised a complaint. fraud ajeet raj manager ([protected]) called me n told will refund the amt in source acct. i hv his phn recrding. but he didnt instead gave in dominos wallet n abused me, He is fraud.
I want in source acct as promised. i am ready to gv d pizzas back as they made me sick n cant eat more. dis is forced ordering