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Domino's Pizza Complaints & Reviews

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Updated: Jan 27, 2026
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Domino's Pizza reviews & complaints page 157

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N
nj14dec
from Gurgaon, Haryana
Jun 2, 2017
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Address: Thane, Maharashtra, 421201

I have ordered yesterday (1st june 2017) for rs. 514/- through mobile application and made the payment through hdfc online banking.. The payment got debited from my account immediately but the order not generated.

After waiting for some time i have called your dombivli outlet where they have suggested to make another order... So i have ordered 2nd time for same amount i. E. Rs. 514/- and made the payment through credit card. This time the order got generated.

May i request you to please refund my first payment (Rs. 514 hdfc online)

Nilesh desai - [protected]
Domino's Pizza customer support has been notified about the posted complaint.
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    Karikaa Sharma
    from Mumbai, Maharashtra
    Jun 2, 2017
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    Address: Mumbai City, Maharashtra, 400090
    Website: Dominos Pizza

    I have got msg that now dominos delivers pizza in mumbai till 3 am. And link was there. I ordered for farmhouse pizza and 1 choco lava cake online for the amount of rs 610. But when i was doing payment, page automatically redirected me and says try again.. I tried 2nd time same thing happened. So my money got deducted 2 times. And haven't received pizaa... Total amount rs1220. I want my money refund. Plz do needful asap.
    Domino's Pizza customer support has been notified about the posted complaint.
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      Rishee Sharma
      from Mumbai, Maharashtra
      Jun 1, 2017
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      Address: 255

      Worst pizza I order pizza with some toppings but recieved a pizza without that topping I thought no body prefer domino's. And this not first time I face this problem before this also and also didn't received any bill when I received pizza. Totally frustrated.Pizza ab bahut bekar delevri De raha haiWorst pizza I order pizza with some toppings but recieved a pizza without that topping I thought no body prefer domino's. And this not first time I face this problem before this also and also didn't received any bill when I received pizza. Totally frustrated.
      Domino's Pizza customer support has been notified about the posted complaint.
      Jun 01, 2017
      Updated by Rishee Sharma
      P
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        subhajitbanerjee82
        from Kolkata, West Bengal
        Jun 1, 2017
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        Address: Kolkata, West Bengal, 700041

        I ordered dominos pizza from mg road branch (Bill attached) on 29th may at 7:53 pm. As per promise the item was supposed to be delivered fresh and warm within 30 minutes. However the delivery came after 20 minutes delay in stale condition. When i raised the concern with the delivery boy sanket dutta, he informed that he cannot give service guarantee hence made me speak with the store manager mr khairul. Who on being informed about the delay and stale condition of the food informed me that he cannot do anything about it. I have attached the bill and the payment slip both of which has date and time from which the delay i am complaining about can be derived. Kindly see if there is anyway you can address this issue
        Domino's Pizza customer support has been notified about the posted complaint.
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          Neelam Valbhani
          from Mumbai, Maharashtra
          May 31, 2017
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          Address: Jalgaon, Maharashtra, 425001

          This sunday we went to dominos jalgaon.. Kids eat pizza and me n my wife eat garlic bread. Kids were find but both me and my wife suffered from food poisoning later after 2 hours... Vomitting and loose motion for entire day.

          Contaminated garlic bread given at jalgaon outlet.. My family suffered from food poisoning.
          I want to sue dominos for this.
          I want a compensation urgent basis.

          Or i will share the fact on social media and file complaint in police station.
          Domino's Pizza customer support has been notified about the posted complaint.
          File complaint with District Designated Officer (Food Safety) for initiating regulatory action against the manufacturer for causing food poisoning . You can claim damages in consumer court. Manufacturers normally dont respond to complaints posted in this forum
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            C
            Chander Dawar
            from Surat, Gujarat
            May 30, 2017
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            Address: 395007

            There was a status on Facebook to write "I love Domino's " and like that status hence one gets a coupon for free large pizza from Domino's. I did it but no coupon. I can see my status on your Facebook account so it can't be a spam.
            Kindly send my free coupon on my mail id: [protected]@gmail.com and keep your promise.
            If the status is a spam then it is very unfair on the part of Domino's.
            Domino's should not cheat on the public platform.
            Hope you understand the issue and do send me the free large pizza coupon.
            Domino's Pizza customer support has been notified about the posted complaint.
            Hi Team,

            I ordered from dominos but my amount deducted and order not placed so I want my refund so please do ASAP.

            Regards
            VIVEK SHEJWAR
            [protected]
            [protected]@gmail.com
            I have ordered for two dominos pizza and a sprite in total bill was 434 rs .
            I have done online transaction and didnot recive order number .
            the money has been deducted from my account.
            I have called customer care also but Didnot response.
            Please refund my amount back as soon as possible .

            Anyone have idea how to deal with it.
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              A
              Amandeep007
              from Amritsar, Punjab
              May 30, 2017
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              Address: Chandigarh, Punjab, 160002
              Website: [email protected]

              Yesterday i got a msg from domino's, "if i order for 1 regular pizza & get 25% off". When i visited at domino;s store (Elante mall chandigarh). And i asked to redeem my coupon, he told me your coupon already redeem, i'm shocked!!! I never use coupon before this.
              Kindly consider my complaint against domino's.

              Regards,
              Amandeep singh
              [protected]
              Domino's Pizza customer support has been notified about the posted complaint.
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                R
                rajkota
                from Kota, Rajasthan
                May 30, 2017
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                Address: 324009
                Website: Domino's pizza

                I have ordered a pizza on 23 May 2017 through netbanking, but I haven't received the pizza on the day then again I phoned to domino pizza at city mall kota office they said that they haven't received such type of order.
                Then I again phoned Domino pizza Aakash Mall office kota they also said same thing.
                then next day I logde a complaint to sbi (My complain number is [protected]). now on 30 may 2017 sbi customer care is that your transaction is successful you may ask your merchant with merchant transaction IGABCAKAC8.
                And now the merchant customer care is not receiving the phone.
                Kindly solve the problem.
                Domino's Pizza customer support has been notified about the posted complaint.
                I had ordered via phone 17 pizzas for takeaway delivery @ 3.45 pm, it was promised to me & supposed to delivery by 30 min, I called after 45 min/. Even it was 500 mts distance. I personally went to take it because of getting late... The person on the counter behaved very badly. ( at one point it looked like it was given free for begging)
                I ordered 4 pizza mania's 2 bbq chicken and 2 chunky chicken online using my pnb debit card . Money was deducted from my account and the payment status was successful but after 5 seconds i was redirected to the previous page and a pop up appeared saying that the payment was unsuccessful and plz try again using some or method. Now what should i do?
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                  S
                  srathore77
                  from Govardhan, Uttar Pradesh
                  May 29, 2017
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: www.pizzaonline.dominos.co.in

                  Its been 7 days since I haven't got any communication from Dominos in regards with the issue. On 21st May my order was late by 15 minutes the delivery guy did not bother to address his own mistake. Now when I pointed out with the confusion of two order being placed when this conflict solved and I told that my order is delayed by 15 minutes they said we will give you red card and you will get refund processed as my order was prepaid but I havent received any communication from them even after mailing them at [protected]@jublfood.com . Please look into this matter and take prompt action.
                  Attach is the copy of invoice.
                  Domino's Pizza customer support has been notified about the posted complaint.
                  This guy talk very rudly, do not like to take order and also the floor i was eating, No ac was working .That so unprofessional.This store is in sector 18 NOIDA .
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                    Neekita Vineet Thakker
                    from Mumbai, Maharashtra
                    May 29, 2017
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                    Address: 400080

                    Its really difficult to place an order with staff in dominos.. Each and every staff will give different details... I had to place an order for 2 medium pizzas and since i hv a child at home wanted to order cheesy pizza from the pizza mania... They did not take the order saying they cannot deliver single pizza from the mania... Wereas i[censored] go and take the delivery they will give u the same order... Its disgusting double rules... Its seems they themself dont know the deals... Its all jumbled up... I think pizza hut is far more better than dominos...
                    Domino's Pizza customer support has been notified about the posted complaint.
                    May 29, 2017
                    Updated by Neekita Vineet Thakker
                    Really disgusting ...had to raise my voice on the person his name was dilip ..in the mulund west vasant oscar dominos branch
                    Please refund my amount as I didn't receive my order
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                      Aditya R Avasthi
                      from Indore, Madhya Pradesh
                      May 28, 2017
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                      Address: 400071
                      Website: www.dominospizza.com

                      Worst of the experience as the staff taking the order & shift manager was very rude & not giving proper information. I have received a message for 25% off on any medium / large pizza but the same was not given (No caveat mentioned in message). Either don't sent such message or make it clear. Kindly revert urgently else will send this in print/media
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        roshan badaya
                        from Alot, Madhya Pradesh
                        May 28, 2017
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                        Address: Jaipur, Rajasthan, 302015
                        Website: www.dominos.co.in

                        I order choco pizza and panner pizza from dominos website, but when i receive order they gave me lava cake and panner pizza then i complain dominos, they said we will gave you 200 off on next order and then i place next order they said you have place order of ruppes 1000.
                        So my complain is to get my 200 off on next order
                        Order placed on= 21 may 2017
                        My contact number=[protected]
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Visited bareilly rajendra nagar dominoes..on 21 may time 9.35 pm..order no.255...both AC not working when power is also supplied...very very bad ambiance..super disappointed ..what quality the big brand name giving...please increase or stay with your minimum standards
                        I am suffering with fever 3days then I contact with sm. Then he absent 7days attendance so please either solve it or I will go to labour court. I working in dominos last 2year solve my problem with in 2 day if you don't solve my problem I will so you.
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                          Ashvithi
                          from Bengaluru, Karnataka
                          May 27, 2017
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                          Address: Bangalore, Karnataka, 560095

                          Hi disappointed to tell you that kormangala dominos made me wait for 2 and a half hour and did not deliver my pizza. I called them at 9.15 and placed my order she said order will be given by half and hour 45 mins i waited patiently till 10.15. I called them back and she said she would deliver it shortly
                          Then i get a call from a delivery boy named niranjan asking my address and this was at 10.30
                          He didn't revert back to me
                          I called d dominos pizza could not call as it was shut then i called the delivery boy he acted as though he didn't knw anything
                          And said maam i will call u back in 2mins
                          And he nver reverted back to me
                          Is this how u treat your customers?
                          When we haven't even had our dinner and wanted to have pizza and waited so much
                          And upon that fake promises
                          Is this what we get?
                          This is the number of the customer care
                          +[protected]

                          And they call again at 11.45 and ask me the adresss when i have already mentioned the adresss

                          Pathetic behaviour i would just rate 0/5
                          Domino's Pizza customer support has been notified about the posted complaint.
                          I got delivery at 9:04PM.i given order at 8:04PM, and delivery should be at 8:34PM. but it given at 9:04PM. As per Domino's promise. delivery should with in 30 Minutes, otherwise pizza is free.
                          I have registered a Complaint for Problem faced with Dominos Charkop, Kandivli, Mumbai on 17th April 2017.

                          Even after several follow ups i have not received a single call from the Charkop Manager.

                          Is this the way Dominos handles Guests and their complaints ?
                          I ordered dominos pizza from the app.Money was deducted from my account, buy the order is showing unsuccessful.
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                            rajatdwivedi92
                            from Zamania, Uttar Pradesh
                            May 26, 2017
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                            Address: Gurgaon, Haryana, 122001
                            Website: pizzaonline.dominos.co.in/menu/D/GURGAON/SECTOR%2040/66011

                            On 17th may 2017, i had placed order through dominos website against which 842/- rupees were debited twice from my icici account but both times ordered was not placed. After the failed order acceptance, i have received a message from dominos that the refund has been initiated and same shall be credited in your account with 7 working days.

                            Till date i haven't received my return and no further communication from dominos. Kindly help me with it to get back my (842 * 2 =) 1684/- rupees.
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              Ajeesh Chandran
                              May 25, 2017
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                              Address: Bangalore, Karnataka, 560087
                              Website: m.dominos.co.in

                              Hello,

                              I have had the worst experience o[censored]sing the Dominos mobile web

                              On 21th May 2017, I used my paytm wallet (Paytm Cash Txn ID IPT[protected]) for Rs. 480 at[protected]:37:02 PM on the dominos mobile web

                              Amount has been deducted from my paytm account but no order was placed.

                              Please refund the amount to my paytm account ASAP.

                              Thanks
                              Ajeesh
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                Riddhi Zutshi Verma
                                from Delhi, Delhi
                                May 25, 2017
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                                Address: 121004
                                Website: [email protected]

                                Yesterday on 24/5/2017 we ordered 2pizza sweet corn and spicy pizza in spicy pizza we found plastic piece in it how they do like this mistake ye log itni blunder mistake kaise kar sakte hain mete 3saal k baby ne bhi ise khaya h agar use kuch hua toh me in domino's waloan ko chodungi nhi logoan k trust ka ye is tarah mazak udate hain itne laparhvah kis tarah ho sakte hain ye log
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  Akrati Pundhir
                                  from Noida, Uttar Pradesh
                                  May 24, 2017
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                  Website: www.dominos.co.in

                                  I try to order pizza on 13 may 2017, but my only the amount got deducted, no order was placed. I immediately complaint in the domino's application under feedback from where I was ordering but only the mails and messages revert I got not the refunded amount of Rs. 480.

                                  Reference Id is 2849385.

                                  I called on the customer care also. They connected me to the branch of Sector 78 Noida as most of my orders come from there but the branch person denied of having my amount after that they suggest me to talk to another branch of Sector 48 but they also denied.
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  May 24, 2017
                                  Updated by Akrati Pundhir
                                  I try to order pizza on 13 may 2017, but my only the amount got deducted, no order was placed. I immediately complaint in the domino's application under feedback from where I was ordering but only the mails and messages revert I got not the refunded amount of Rs. 480.

                                  Reference Id is 2849385.
                                  My order no.was 33 and it was ordered on 1:23pm. It is now 2:30pm and the delivery boy is still not here .. i want my full money refund because of the inconvenience.
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                                    Mahinder Kaur Mahi
                                    from Lucknow, Uttar Pradesh
                                    May 23, 2017
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                                    Address: Agra, Uttar Pradesh, 282001
                                    Website: customers helpline domino's

                                    Today I visited domino's at sanjay place Agra and I ordered a double cheese margarita(regular rs155) with extra toppings and it cost me rs.340 they didn't gave me the bill and the pizza was with a single layer of cheese when I asked then about pizza they gave me another one but that was also same. My problem is why they didn't gave me the bill and how it's cost me rs.340.
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      Manjeetsingh Lamba
                                      from Mohali, Punjab
                                      May 22, 2017
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                                      Address: Ludhiana, Punjab, 141002

                                      Thx for choosing domino's. Click http://piza.store/di/[protected].Png to check if we got ur order right. For any query pls call us @ 68886888

                                      Thx for choosing domino's. Click http://piza.store/di/[protected].Png to check if we got ur order right. For any query pls call us @ 68886888

                                      They did not give my change
                                      After asking they ignored
                                      Should custmer treat a stricked on this behaviour or what to do
                                      Can u explain pls
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                                        skshreya
                                        from Pune, Maharashtra
                                        May 21, 2017
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                                        Address: Pune, Maharashtra, 411057

                                        There are always a problem of service with Dominos wakad, first the there is a site problem with payment page, it shows that transaction is complete but when it refreshes, i routed to the payment page and when you call to ask if the order has been received or not the staff does not pick up the phone. Please tell us what is the point of sharing the number then?
                                        Domino's Pizza customer support has been notified about the posted complaint.
                                        I had to ordered everyday value offer. So I called them but they told me to call on different numbers according to area. I called over 3 different places but they refused to accept order.
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