Domino's Pizza Complaints & Reviews

Hi,

I was placing one order yesterday from mobikwik wallet and my money got deducted but i got no message or notification from dominos,

Customer name - abhishek
Phone no - [protected]
Dominos store name - dominos pizza koramangala 6th block - bangalore
Date of incidence - 11 june'17
Order no - (If possible) na
Bill no - (If possible) na

Kindly look into this and revert the refund. I am attaching screenshot here for the reference.

I'm attaching herewith payment details of my order. Didn't get my order placed. Also i'm attaching the mail's i get from paytm regarding payment to team jubiliant. I'm very much disappointed from both big players paytm and jubiliant as if you cannot assist your customers then how india will be able to get cashless economy. Amount i raised against was 488+488.
Please revert with the confirm status of my hard earned money.

I ordered 2 medium cheese bursts. And unfortunately they are not cheesebursts.
I have been eating cheese bursts since years and these are very disappointing. I cannot see a single drop of cheese coming out of my pizza. And you charge about 100 bucks for a single cheesebusrt and i couldn't get any. Atleast provide what you charge for. I would need the money back or more pizzas

My mail id is [protected]@gmail.com.. Really pissed off with the unprofessional behaviour of mr. Subhamoy of dominos patna (Bhoothnath nagar).
The mobile number on which i contacted -
[protected].

I waited for 1.5 hours for the food but it was not delivered.. And everytime it was told that the delivery boy is out for delivery and after 1.5 hours it was told that the order is not at all prepared. When asked about clarification.. The staff started misbehaving and told that he cannot do anything

[protected], at 11:17am i online ordered a pizza by mobile no. [protected], delivery time was 12:30pm but at about 12:50pm i called rave3 domino's person and asked for free pizza as per your t&c. He replied register complain online. I received ordered pizza around 1 hour late as per scheduled delivery time. So i would like to deliver a free pizza or refund money which is possible as per your t&c.

My order was delivered 1 hour and 10 mins late still they didnt refund my money.
Dominos order took more than an hour to get delivered after placing the order and the food tasted awful as it was all cold.
Store manager did apologise for the terrible service and agreed to refund my money but havnt recieved the amount back yet. It been more than a month.

I ordered a pizza from the dominos website on 2nd june 2017.
The bill amnt 519 inr was paid through net banking.
The transaction was successful however the page did not go back to the order confirmation window. I raised this issue with customer care twice.
Reff ids as follows:
2872292
2904975
I was promised refund in 7 days.
Have not received amount yet.

I have placed an order on 09/06/2017 at 8:18 pm, the order number is 151. The order received after 35 minutes i. E on 8:53 pm. As per company policy delivery after 30 minutes is free but the delivery guy and store manager denied to give the free order by saying your area is not under 30 minutes guarantee. Inspite of giving free order he even denied to give order by paying full amount, the delivery guy took the order back and manager talked to me on phone by saying "do complaint i dont care". Manager and delivery boy was very rude to me. Several days back they themselves comes to our society with full team to advertise their brand by giving pamphlets. If they are giving pamphlets then its must be a delivery area. Your service is very poor, domino's made my family starve for more than an hour, after that i have to order from pizza hut, they delivered pizza before time given. Kindly take strict action against this particular restaurant i. E phase-5, mohali. Manger name is-abhimanyu and delivery boy name is anand and order taken by negi p. The order slip is attached for you reference where delivery boy mentioned that he is late by 5 minutes.
Yours truly
Naresh kumar
House no 158, sector 55, village palsora, chandigarh-160055
Mobile-[protected]
Email:-nareshkumar. [protected]@gmail.com

I placed an order on dominos website with order number 306. I got a confirmation message at 21:48 for the order and that it's being prepared. However, the customer representative who was supposed to deliver my order within 30 minutes, called me after 32 minutes of placing and confirmation of the order. The person delivered the order atleast 7 minutes after the maximum delivery time. I called the store and the store manager was extremely rude. He said, you can complain of you want to, i won't refund. The company clearly advertises 30 minutes or free but they just don't abide by it. I am attaching the screenshot for the order, call times. The delivery was in panchkula sector 14. Really very disappointed. The store appointment is calling me at 11 pm in the night and telling please reactivate your knowledge first and then complain.

I made an online payment on monday i. E 5th june using netbanking to domino's pizza, my money (Rs 1412) got deducted but order number was not generated and the order didn't get placed. I know the money should be refunded within 7 working days, but if it doesn't what should i do?

And i would also like if my problem is resolved as soon as possible.

Sir
I m anubhav siddhu i had made a order of pizza on 7/6/2017 of rupees 530. Payment was successful but order not been placed... Payment was done by the debit card of my wife with transaction no "bil/[protected]/hi/dominos_jici541" from icici bank.
I need a refund o[censored]nsucessful transaction

I hope u will look at my issue with dominos

Thanking u

Anubhav siddhu
[protected]

Sir
I m avinay agarwal i had made a order of pizza today of rupees 500 payment was successful not order not been placed... Payment was done by the debit card of my own of punjab national bank by the account number [protected]
I need a refund o[censored]nsucessful transaction

I hope u will look at my issue with dominos

Thanking u

Avinay agarwal
Asansol
West bengal
713301
[protected]
[protected]@gmail.com

I order my pizza with specific topings but when i recieved that that was regular pizza without that specific topping and before this i had also face this problem with e - invoice e - invoice was rs. 60 and when i recived hardcopy of bill that was rs 180, when i m not getting any resolution from dominos side about my concern no 2870904, than how they can send me below mentioned msg about my concern resolution:

Thanx for giving us an opportunity to resolve ur concern. I[censored] are still unhappy, please click on the link http://www.dominos.co.in/response/?f=2870904&r=satisfied&t=a8838453c4f3b7c9cb743...⇄ & we will make it right for u.

Hi, i have placed an order yesterday i. E; 06/07/2017 from dominos site, payment got deducted from my card but i haven't received the confirmation of order. After providing the details it is redirecting again to the payment gateway page. I need my payment back refunded to my account and in how many days will my complaint be resolved and how would i know about these details

Hi i have already raised a complaint about refund. I have raised several feedbacks and tickets, however refund not credited even after 12 working days. Dominos customer service keeps only telling it will be done and closes my complaint.
Please the appended mails for details.

Thank you!
Dear sharmin basu,
Your guest feedback reference id is: 2886798
It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 2 working days on your mentioned contact number.
Regards
Team - guest services
Domino's pizza india
Hi,

I just received a message that refund has been processed for rs 235. Well i know that only one refund has been processed.

My query is about the second transaction. I am attaching screenshot of my account being debited twice by dominos. Also attaching the screenshot of your email for the processed refund for only one of those amount.

Request you to look into it asap and refund the second 235.

Please refund my pending rs 235

Really fed up. Again and again frustrating a consumer. I ordered today and after ordering i haven't received any call of confirmation. I called them after 10 minutes and they said you order is on the way it will deliver you. After 45 minutes of wait. Again i called them to know status about my order. And what they said that sir. We cant deliver at your location. Seriously man then from last 45 min where you are delivering it. No apologies nothing. At end i placed order again and that time i placed order where they usually deliver. Again late by 10 min. I asked delivery boy to give me some discount. He said talk to our manager i think name was sunita. Your manager. She said me sir at this location we deliver pizza but the 30 min offer is not available here. Omg what is this. I didn't understand there process of delivery. And again they haven't apologies in fact she said me sir you talk pizza on discount and from next we will not give you any order. Means blacklist. Seriously what is this warming or what. I have all recordings in my phone. Hire a good and educated staff.

I order pizza from sapna sangeet indore domminos.. But they give me wrong commitment that they deliver pizza in just 30 min.. But they deliver in 50 min and when i try to call they not recive my call and yogesh deliver boy he tel me that we not delivered.. The distance betwwen dominoss and deliverd adresss is just 200 meter and he deliverd in 50 min.. And delivered wrong pizza.. And manager are not recive my call.. And deliver boy give me written commitment that manager told me that i m not going to deliverd in 30 mn.. I[censored] r not give propper help,.. So i m going to complain in consumerr forum bcz i have recording and written commitment

I had a issue when applying gift vocher, got a technical error and later vocher didn't work. I took a screenshot of the same and mailed domino's customer care about the issue and value of that voucher is 2000. Back end team called and stated me to mail the same to another mail id, which handles gift voucher issues, did the same and no call or mail i got from that team. All this happened 2 months ago and still no response for this.
When i call concern team @[protected], i explain all the issue and they place the call on hold and later call disconnects, this happens each and every time i call. The frustrating thing is i explain the concern each and every time and all that goes waste. I mailed many times regarding this issue. But no proper solution.
I never expected such behavior with all the customer support team members. The worst experience i had with support team. Wanna escalate this to higher end and make sure no one experience the same.

Regards
Ranjith
[protected]

Hi,
Ordered 2 pizza online. Called at restaurant to confirm the order and request not to add any toppings with onion or garlic. He said that he did not have Choco Pizza and hence instead offered us stuffed garlic bread (without garlic topping) with cheesy dip and choco lava cake. We agreed for it. The order was placed at 4:31 PM on 6th June 2017 and after that we called and finalized the order at 4:35 PM. Have the following concerns.
1. Received the order 5 mins late. Delivery boy agreed that he got late but the manager on call was not agreeing to. We didn't argue with him since didn't want to have cold pizza so disconnected the call after the pizza arrived.
2. Delivery boy didn't give us the bill.
3. Cheesy dip was not delivered.
4. Stuffed garlic bread was not stuffed. It was just in the centre and tasted only bread without cheese.
5. Pizza has cheese only in the center and too dry otherwise. Worst pizza I have ever had till now.
6. Quality was not at all as per the price we paid for it.

I had booked some 5 items for rs 645 through dominos phone app on 3.6.17 and paid thrice through credit card of two different banks around 1.13 pm. I got a message payment unsuccessful message each time but amounts have been deducted from card. I raised a query through the app feedback option (No 2873456) but am still to hear back regarding refund. My details are prabal thakurta, kolkata, email [protected]@indianoil.in & contact no [protected]