Domino's Pizza Complaints & Reviews

Hello,

I have had the worst experience o[censored]sing the Dominos mobile app.

On 16th May 2017, I used my paytm wallet (Paytm Cash Txn ID [protected]) for Rs. 701 at[protected]:25:02 PM on the dominos mobile app.

Amount has been deducted from my paytm account but no order was placed.

Please refund the amount to my paytm account ASAP.

Regards,
Siva

1)On 17th May 2017, I used my paytm wallet (txn ID: [protected]) for Rs 394 at 9:08 pm on the dominos web site. the money was deducted but no order was placed.

2) I used my debit card on 17th may 2017 at 21:22 in the night for a transaction of Rs 394 on the dominoes web site. Again the money was withdrawn from my account but no order was placed.

Please refund the money.

To whomsoever it may concern

My husband and I stay at Shahibaugh locality in Ahmedabad and since we are both pizza lovers, it helps us to have a Domino's pizza outlet near us.We sometimes book online, call in and order at times, drop in or get someone to fetch it for us.
It has always been a cakewalk for us to get pizza delivered and we loved the convenience of it all ...until yesterday.
Last evening, some friends of ours happened to drop by and we decided to celebrate by having Domino's pizza. We even bragged to them how easy it is to get it delivered within an hour and how yummy the pizza tastes.
However, we never anticipated what's going to happen next.Since by now we had saved the outlet's number, we thought of calling over directly.My husband called a few times but it went on ringing.Puzzled and thinking the number has changed, he called your toll free number where he was redirected to Shahibaugh outlet, yet again it went on ringing.Flustered and furious, he kept on calling and then the unimaginable happened.Someone picked up the call, held it for a few seconds and cut the line. The same thing happened twice.
It was such an embarrassing moment for us in front of our guests. On the top of it all, to be treated the way we were by our favourite pizza chain.
If only someone would pick up and explain why home delivery wasn't possible at that point, frankly we would not mind at all.But the way we were treated was outrageous.
Hence we have thought of taking our complaint to consumer forum, as well as boycotting Domino's once and for all. We promise to share our experience with our close ones, so they don't face what we have gone through.
Hoping to see some action,
Sreya Banerjee
[protected]
[protected]

I ordered at above domino's on 11/05/2017 with paytm txn id : [protected]. It was of rs. 834. Because of internet problem at your stall the process was not completed but amount is reduced from paytm acc. Then they asked for cash and i payed cash as well with the promise that i will get my money back in paytm. Still i didnt get any amount. I called in customer care before 2 days concern ref no is 2829446. Still the issue is not solved. Further more i have visited to dominos few time to get my money but i didnt get it. Manager mr. Ravi is co operative but what about money? I have attached my bill. Pls dont cheat customers.

This complain is regarding acsendas park square mall, dominos restaurant. Never take pizza from there. Staffs are very rude. Pizza was cold. First of all they delivered d order after 1 hour & were not ready for dominos 30 min policy & have paid the total bill but shocking thing was that delivery boy didn't give chilli flakes n other stuff, tissue paper. His name was vinay kumar. He said he will come n give chilli flakes etc but he never came. They only fool customers.

Dear dominos team, i prerna verma, and i am customer of dominos since so many years. Yesterday (I. E. 14 may, 2017 evening) i was placed an order no. 283 and total bill amount rs. 235/-. Unfortunately we have a very bad experience with your shalilmar bagh branch because i placed the order for loaded pizza and garlic bread sticks it was so disappointed to me because it was my favourite. And i made a complaint earlier also after your order was under taken care then only we get the desired amoount of cheese and quality else not. If i talk about yeasterday's order the pizza was dry and garlic bread too. Dominozs quality is deteoriating day by day. I was highly dissappointed. Kindky take an action.

The pizza ordered today at domino channasandra rajarajeshwari nagar dr vishnuvardhan road branch was delivered horribly late... Though the store is located just half a km from my place and everything was cold... The pasta was dripping with oil... When i called up the store to complain the store in charge audaciously answered and in turn tackledown the issue by saying that i was lying.

Dear Seniors

I am myself is working as a Senior Manager State Punjab but your manager at Urban Estate patiala, Mr Davinder Ji has misbehaved with me and also delayed the order.

Moreover he delayed the order because of an ego and also his senior Mr Mridhul is also been contacted many times and both of them started ignoring mine call.

I would like to make into your kind nptice that I am going to file a legal complaint against these 2 persons ehoch will give them a lesson for theor behaviour and attitude with the custoner.

I will not let them be free as now the issue os of respect not the order and payments.

Please if any senior management or audit is serious towards theor respect then can cal me back at same phone number. [protected]

Regards

SP Singh

Restaurant: Dominos, South X Mall, Kanpur, UttarPradesh, India.
Order #: 514

Utterly worst service by the restaurant, ordered pizzas (Online payment) around 8:25 PM on May 15, 2017, and got no call from the delivery guy or restaurant even by 9:30 PM.

Kep calling on the multiple numbers of the restaurant directly, but no one answered even once. For the record, I called from ([protected], [protected], [protected]). Kept calling for around one hour between 9:30 PM to 10:30 PM.

Last resort was to go to the restaurant and pick up the order, and then also, they kept us waiting for one hour and gave the pizza by 11:30 PM May 15, 2017.

I am living in a different city and I orders the food for my parents. My father had to go to the restaurant and wait for his food to be handed for which payment had already been done.

I was ordering pizza, and then i made payment through my debit card, my payment was deducted, from my card but my order was not placed. And i haven't got the refund. Later i called dominos and they replied that they haven't received my order, now the point is, where did my payment go and in my transaction details it's showing being transferred to dominos. The payment amount was of 370

I contact first to vasna road dominos outlet for Piza but the person who pick the phone they said u write down the number I said for what they told me previously we deliver but now transfer to subhanpura D square Dominos for delivery. While I contact for subhanpura Dominos phone numbers is[protected] Mr harshit pick the phone when I place the order they denied for delivery, I asked the reason y they told out of area, previously Dominos is giving the service and I also see yesterday Dominos delivery boys in my area. NEW ALKAPURI IS VADODARA MOST POSH AREA AND MASS AFFULENT.

AS A CUSTOMER WHAT I CAN DO...
I DECIDE NEVER VISIT DOMINOS OUTLET AND WE SHARE ALSO IN SOCIAL MEDIA FOR NOT DELIVERY PIZA IN VADODARA IN NEW ALKAPURI VADODARA.

ASHOK KUMAR
[protected]

I ordered 2 cheese burst pizza last night at 12:15 at unit no. 12b, gf, tower-b, unitech? Cyber park with invoice number dpi66011/[protected]/14858 and order number 383. The order was placed 12:24 am by amit, while i hung up the phone after placing the order at 12:15 am to deepak. There was no order confirmation over the text message, no order number provided, no information provided. From 1 o' clock till 3 pm i had to keep calling the dominos hotline number to track my order which kept me on hold for almost all the time. I managed to call different dominos outlet to find out my order wasn't with them. Somehow i managed to speak to the store manager vinod who made a commitment to deliver the pizza within 15-20 minutes at 2 am. I had my family, kids and guests waiting who finally slept at 3 am without eating anything as i stayed at a hotel in gurgaon and there was nothing around to eat. I was entirely dependent on dominos. They starved us! Manipulated us, misbehaved with the people over the call. Made false commitment and finally sent a person to deliver the order at 3:20 am in the freaking morning!!! It took them 3, whole damn 3 hours to deliver an order!!! That too wrong! The pizzas we order were cheese burst, what we received was completely stale non cheese burst rubber pizzas! Not just just that, the person who came to deliver started shouting at me over the call! What the hell was that? Asked me to come out so he can see me! Domino's send delivery boys or "wasooli boys?" i asked him to leave the place immediately and leave or throw away the pizzas. He resisted me to come out so he can see me and talk to me face to face. What the hell do you think of yourself dominos? You guarantee 30 minutes of delivery and provide the pizza after 3 hours completely stale handled by a wasooli boy? I'm done with you! You made me and my family starve! I'm going to sue you for the kind of service you have provided, let me correct myself, for the kind of insult and bad experience you provided! Dare you contact me on the number mentioned on the order, that's not my number. If you want to contact me you better have a strong enough reason and explanation or a solution to stop me from suing you. The contact number is [protected], karan (Time 3:30p - 4:30pm only). I repeat, dare you contact at the given number on the order

This incident took place on Saturday 13th May when i ordered a pizza online at around 9:20 PM at night. The order was immediately accepted and I was awaiting it as my manager was at home and I had a planned a dinner at that time for us. At 10 PM, I started calling them to ask about the status but my calls weren't answered. At around 10:15 after making around 10-15 calls, one of my calls was picked up where I got to know that it would take around an hour to be delivered. I was shocked and told them that wasn't this their responsibility to inform the customer on this that due to heavy rush you are not able to cope up with the orders. But instead, the person started shouting on me that there is heavy rush and customer needs to understand and bla bla bla. They told to wait for another 10 minutes and I still didn't receive the pizza. My manager in disappointment left the place and it was one of the most embarrassing situations of my life. After making another 2 calls, I received the order at around 11:00 PM in the night. The worst part of the order was it was cold as if brought from a refrigerator and wasn't even a candidate for eating. Disappointed, I had to throw the pizza out and had to order something else that late for dinner. One of the worst experiences ever with Domino's and I'll make sure I never order again nor let my circle order something from such people.
Order ID was 323 and I surely demand a complete refund for my order which was totally a waste for me.
Email ID: [protected]@gmail.com

I paid the amount by my debit card, after deducting the amount the dominos boy said amount deducted from my card but not came to dominos account so i have to pay the amount again. After 20 minuntes of argument he took the amount again from me, this time cash. So dominos took twice the amount from me. There beheviour was very rude they dinied to refund my money.

I ordered Golden corn and cheese pizza and when I ate it it was one of the worst pizza I've ever had
i.e
The base was not crusty no cheese was there and seriously it was so negligible
I would suggest the chef should be replaced earlier also it was not so good
I would like to tell u that the service is also too late so please it's a request to do something about it
Thank you

We live in New Delhi, Mohammadpur area near Bhikaji Cama Place. We never get our pizza however small order it is within 30 minutes. I ordered for a small pizza and it took them more than an hour to deliver. I told them I am not paying for it as per your 30 minute policy and they said its not applicable for this area. Let me also tell you, Dominos has a branch within 1-2 km of the distance in Bhikaji cama place.
This is extremely disappointing that they claim something else but don't deliver on their promise.

Hlo... I'm complaint about medium pizaa stuff and topping on it is wasn't as good when they delivered us at hotel anthia sector 34. It was beyond expectations because it is totally different.. We expect much good but it surprised us.. Please do solve this.. It is second time that has happened with me.. My number is registered on every domino's restaurant in chandigarh it's [protected].. It has become their habit that deliver pizza in this condition specially while night delivery.. I have suffered it twice..

I bought a pizza from dominos today, it was a takeaway (Which was specified in bill) and they still charged me service tax!! When i asked the person handing me the pizza he said this is service charge and not service tax. My complaint that one cant charge service charge in a takeaway fell to deaf ears. I have been facing this issue on multiple occasions on dominos and it is wrong not just for the reason i described but also because service tax is being replaced now with gst and service charge should an optional thing. If i face this issue again i will gather all the bills of my friends of dominos and complaint to consumer forum as well as the fssai

Hi,

In feb this year when i was in india., i ordered dominos pizza one day but due to technical issues the order failed and even though i received the refund processing email, refund was never received. After days of followup one fineday i received the email that refund is processed but to my utter dismay it was only fraction of the amount i paid and which was debited from my account.
The order was of rs 487
Refund was only for rs.300
Time and again i have followed up with them and everytime they send me a number updation portal saying i was unreachable to contact and close the case.
I even provided my uk number, been emailing them the details and provided my emailid for communication if they cant bear the isd charge but to no avail.
I have finally decided to put the complaint here.

I am a resident of gurgoan, placed an order on 11th may, 2017 at 3:05 pm at unit no 30, ground floor, ild trade centre, sohna road outlet. The order was placed to mr hussain.
Till 3:45pm when i didnt receive my order, i called at the outlet. Spoke to a staff who didn't mention his name. As per the manager mr. Balam the staff was mr hussain who not only didn't let me speak when i asked for the delay, he started making stories that your society is big, tower is far, it takes time but he was highly rude to me and hung up the phone when i asked him to pu me to his manager as he doesn't know how to talk to a lady and a customer.
Neither i placed my order online nor i got any offer or discount.
This was a telephonic order with no discount.
If this is how the training is given to your staff then guess this center should shut down.
I finally received the order at 4:16 pm that too incomplete. Without garlic bread.
My order was 1 medium dominator
1 veg extravaganza thin crust
1 garlic bread with jalapeño dip and a coke
The garlic is missing.
The manager has no answer to his staff's unprofessional behaviour.
Naina
[protected]