Domino's Pizza Complaints & Reviews

Order is not delivered not even refund received after 2 days in app showing delivered....

This is with regards to Zomato order no [protected] dated 17th sept 2022. Order was placed on 3.43 pm and deliver time promised was 4.14 pm being an outlet next door to my Office and I waited almost 40 minutes waiting for the Pizza to be delivered, no attempts were made for delivery then Finally I had to send my person to collect the Pizza since, there were guests waiting at my office and I made them waited for almost 40 min, they had a flight...

Before getting the delivery, I had been informed that out of 2 items, 1 is not available & if its fine to get the only 1 item delivered & the refund for the same will be done in 24 hours.

Order was placed on 29th Aug2022 order no- [protected] prepaid- BTM 1st stage, BLR

Its 17th sep 2022 today & after multiple calls also no updates from the customer care.

Whenever I call, the lady asks me the issue...

I ordered pizza and fries, Delivery guy only delivered pizza and said they will refund for fries. They did not refund until I called hours after. Without my consent added to Domino's wallet and not to my source account. Upon calling night shift manager Narendra, talked rudely said will not refund for missing item as per Domino's policy. After that some Domino's Delivery guy called lecturing on Domino's no refund policy....

Dear Team,

This to let you know that I had made a payment of Rs. 162.75 /- for order no. 127 on 05.09.2022 at Dominoes store located at Baramunda Colony, Bhubaneswar. Pin 751003

The store incharge insisted to make fresh payment as they claimed they didn’t receive payment for the order but my account was instantly debited (Screenshot attached). They assured me that Domino’s will initiate the refund within...

Order 2 choco lava cake on 5 sep got a call from them that sir it is not available you refund will be intiated waited 48 hours no response from there then called customer care they said sir it will take 5-7 days after 10 days just visited dominos nothing response is shown from there side...

I have ordered Dominos Pizza (1 Regular BU Farmhouse) and (1 Veg Classic Burger Pizza) on 11.09.2022 from Dominos App. The order was placed on 09:28 PM with Order ID : DPI65813; Order: 257). The order was placed at Ballygunje Circular Road Branch, Kolkata. I have received the order at 11:02 PM. (Exact after 94 mins). It was 30 min guaranteed by Dominos. Still I had to wait. Also, the restaurant at Ballygunge Branch doesn't have any updated...

The Dominos in Mizoram is charging 45% GST of the food item from the customer.
In the receipt the details of certain charge are not mention also they were taking away the receipt after the token no. is issue. Kindly investigate the present issue of the Aizawl Dominos...

Sir Mera pf amount not credited in my bank account please help sir hm 2-3 bar form bar chuke hai av to pf nh mila please hmari madad kariye hme paiso ki bhot jarurat hai...

Respected sir
I ordered pizza from Domino's Bareilly on 26, aug 2022, which is located in phoenix Mall, bareilly.The cost is around Rs350 but due to non functionality of gas pipe line they cancelled my order.they told me that we could not refund you because I made payment through UPI..The store manager told me that your money will refund within 7 days..But it's 10 sept now my money is not refunded and they didn't give proper reason...

I was placing an order on 11 September 2022 and money was deducted from my account but order was not placed....

I have ordered(#148) pizza on 8th Sep 2022 at 8.02pm and delivered at 9pm. App shown as 30mints delivery guarantee for every order. They are not delivering even single pizza on time as suggested in the app. My home is located within 1km from the dominos outlet(New No. 51, Old No. 166 Junction of Gandhi Rd. & Mudichur Rd, Gandhi Rd, Tambaram West, Chennai 600045). Still they are unable to make it.
Then what is the point & meaning of...

Dear Domino's Team,

I'm Dinesh Kumar, On 8th Sep i ordered pizza from zomato at Gamma 1 greater noida, details and recipt in attached

There was a kid birthday at my sister home, and we received this order 1-2 hrs late, while we received this pizza it was cold and dry, which is not eatable my sister asked delivery boy this is cold pizza and one item is missing in this order (crinkle fries Rs 75/)
br...

I went to your Restaurant in sector 38-D Chandigarh yesterday at around 8-45pm for a self pickup of Pizza as I wanted a quick delivery . I went to the front desk and asked the concerned lady to take my order . Her name was Gurleen Kaur . After waiting for nearly 10 minutes she got the time to attend me . I specifically mentioned her twice that I want a spicy Pizza for 2 persons . She suggested me that I should go for Peppy Paneer pizza medium...

We have placed the order at 7.45 pm.. now it is 9.00 pm till now it is not delivered.. when we called the toll free number they are unable to tell that whether it will be delivered or not.. when we called the store..it is switched off...how irresponsible they are to keep their phone switch off during working hours...how irresponsible they are that they will not even intimate us any information about the order...
I would rate it worst......

Sir i was at Domino's outlet at fun mall in lucknow on 31st aug and i had an order DPI[protected] and i paid using Paytm (screenshot is attached with this mail) but i was told that the Paytm wasn't received by them and i have to pay them in cash instead, i was told that i will get my money back within a day or two but I haven't received it yet...please help...

My order no is 129.The date at which I ordered was 5/9/2022.Domino's customer service is non responsive.I was missing Butterscotch mousse cake 1 I had ordered 2 and my topping were off.Please Refund my amount or I would not like to order from dominos anymore.This is not acceptable from dominos.We had cooked properly this is your response.I have pictures to prove it.Please refund my amount.Look at the picture.Please respond.

Dominos...

I placed a order on dominos through their app and made the payment. The amount rs.336 has been deducted but the order was not received. On the page of track order it just shows Order confirmed....

I had ordered two pizzas, Veg Moroccan spice pasta pizza and Margherita Cheese Burst in regular size each. The quality of the food is abysmal. The quantity of the cheese is not worth paying extra for cheese burst. The pizzas are over baked and felt like we are eating cardboard. The pizza pasta did not have proper seasoning, not was the sauce even evenly spread out on the whole base. A few pieces of pasta was thrown on it, half of them placed...

I would like to raise a complaint as a customer. I have been having domino's pizza for a long time. However, today when I received my dominos order, out of four pizzas one pizza did not have a seal, the seal of the other pizza was tampered and the chilli flakes packet was empty. Considering the seal is proof that the pizza is fresh and authentic, the pizzas I received were unacceptable.

I have also sent a mail regarding the...