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Domino's Pizza Complaints & Reviews

www.dominos.co.in

Updated: Sep 14, 2026

Complaints 6604

Resolved

727

Unresolved

5877

So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝

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Domino's Pizza reviews & complaints page 16

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Address: Parvat patia india

I did a transaction on 25th dec of 1002 rs but they haven't received and it was deducted by my account. They said i will get my refund in 7 days but its now 3 weeks i haven't received

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Ordered to Domino's today and i m regular customer of Domino's. But they always despatched cold pizza and never on time. Today's i order and they despatch but after reaching at our society delivery boy refuse to deliver because his store manager ordered him not to deliver. Once they delivered pizaa and all seals were broken and i seen the spot marks on the box. I raise complaint but they did nothing. More then 8 to 9 time they did the same thing. Kindly take action

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Address: Daryaganj

Website: Dominos India

Order no. 100 from Daryaganj branch in Delhi on 12/1/23. ordered tomato, onion, golden corn pizza. All were uncooked, crust was hard n powdery, sides were completely raw. Made me sick and i got food poisoning, diarrhoea n stomach ache. i raised a complaint. fraud ajeet raj manager ([protected]) called me n told will refund the amt in source acct. i hv his phn recrding. but he didnt instead gave in dominos wallet n abused me, He is fraud.
I want in source acct as promised. i am ready to gv d pizzas back as they made me sick n cant eat more. dis is forced ordering

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Address: raipur bhataagav

I fesing this problam multipel time

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I have raised many requests for duplicate bill of my order number 153 for Rs 1333 on Dec 16 from Kharadi, Pune store.
I have raised requests through web site and mobile app. I have been trying to raise requests since last 24 days and raised many requests. They send only ticket number and to revert in 72 hours but no response from Domino's.

Very bad customer care service and unethical behaviour from Dominos being a big food chain company. I have attached screen shot of my complain.

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Address: Domino's New Delhi Defence Colony Store

I have not placed this order #154 nor have I visited the store on 8-Jan for any carry-out.

Stop using my cellphone number for taking orders that I have not ordered.

Very unprofessional & unethical of Domino's to misuse their customer contact details. It's a serious offence!

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Address: Sipara, Patna, Bihar

Rohit Kumar employee id[protected]
Domino's Store ID DP164221 (Doosra, Patna)
Store K Starating se hi Delivery boy ki post pr work kr rha tha.
Abhi k Manager
Mr. Pinku Kumar[protected] ji k ManMani k karan mera id working days me hiDeactivate kr diye.
Salery n aane pr puchha gya to Technical issues ka Bahana bata kr mujhe 17 days tak free me kaam krwaya gya...
Uske. Baad maine dusre Store me work krne ki baat kahi to Mera ID Note Hiring me daal diya gya.
Kya Dominos k Senior Staff Waalon ka Dadagiri Sahna padega.
Ye Store Pahle se hi bahut badnam h.
2 Manager+1 Tranious Suspende ho chuke h.
Agar is Store ki Koi Achchhe se Janch kren to or v bahut si Ground Level ki baten pta chalegi.
Filhaal Inko koi itna hi pucho ki kisi ki id Deactivate krne se pahle ya baad me bataya kyu nahi.
Kya yahi Domino, s ki policies h.

Kya mai Dubara kaam nhi kr sakta hu.
Aise kitno k sath hua hoga.

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Address: Nilaya Greens society Raj nagar extension morta

Hi Team

Yesterday I was purchased two pizzas of 49 amount from your vvip raj nagar extension Ghaziabad but the quality was so poor of pizzas and pizaa base was so stale I never suggest anyone to purchase this pizza

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I found a hair in my pizza which I ordered from zomato.

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Hi,
I was in Goa and I had ordered pizzas in person at dominos outlet SHOP NO.10-11, OLD MUNICIPAL BUILDING, 18 JUNE ROAD, DR. ATMARAM BORKAR ROAD, PANJIM, GOA - 403001 PH.NO.[protected]/82/ 2231169. Hours are
Once I paid they said they didn't receive money. They asked me to pay again and said the last payment will be refunded as it would have failed. Until now I haven't received refund. I have contacted the dominos multiple times but no response.
Further I checked with my bank they said dominos bank have received the payment. I need refund as soon as possible.
Please look into this as soon as possible.

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I ordered pizza from dominos app and selected to pay through amazon pay. The app redirected me to amazon pay website and then i paid the amt. but I didn't recieved any confirmation message from dominos and was also not showing in order history in dominos app.
I contacted dominos store from whrere I order, but they said, they didn't recieved any such payment.
My payment reference no. Is[protected]

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Hello,
I ordered pizza on 10th dec 2022 which was never delivered.

They have not refunded the money even after sending 20+ emails and tweets.

Ordered to
Domino's pizza
SRINIDHI LANDMARK NEW THIPPASANDRA BANGALORE
12 1 New Thippasandra Main Road 58 Hosathippasandra PID 74 59 12 1 Bangalore 560075

Order details
Order No. 246|[protected]|22:10:24

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I really like the offers and pizza taste, but try new one yesterday highly dissapointed, dominator pizza regular rupees 331 offer, they mentioned 1 pound cheese and creamy and delicious, Pls check the photo where that 1 pound cheese and creamy, especially I ordered thin crust for texture, but it's look like very average, margarita pizza better than this, I complained, domino's service call and next time not happened they said, the ans not satisfied, I mention again and again this worth for that amount, they said next won't happen, now already happened what do u do?, no ans... I am not satisfied..

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I tried placing on 31-12-22. The money got deducted but the order wasn’t placed. Again i had to place the order and make the payment online on delivery.

I haven’t got any refund yet.
The order for which money got deducted but wasn’t placed was with the following details-

Txn id[protected]

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Address: Sadashiv Peth, Pune

Non veg garlic bread delivered instead of veg garlic bread. Also Complaint not attended properly

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I ordered pizza from Domino's. They showed pizza delivered but i didn't receive my order.I am waiting almost 2hr30min but i didn't receive my order. Store didn't pick my call i called 30 call. I am very disturbed for Domino's service.

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Address: Bangalore

I have received the order with missing item, I order from Swiggy from dominos. I asked for refund they told me to come to location to get the refund . How is it fair ?
If I paid online they should refund me online only … why they are calling me to come ??

I asked customer care representative they are not helping me out . They told they are not responsible.. for this

So what’s the deal ?? Why we are ordering from Swiggy on faith !?? If they are not ready to take any action . For customer complain .

This is very irresponsible act

I will not order from Swiggy anymore

Worst service provider

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Dear Team,

This is to let you know that I had visited dominoes pizza on dtd. 11.12.2022. When I placed order, money was debited but order was not successfully placed via google pay. So I had to reorder it via order I’d 165. The amount that was debited was Rs 169.

Kindly do the needful to refund the aforesaid amount back to original mode of payment.

Mobile number used for making the transaction: +[protected]

Name : Barsarani Sahu

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I placed an order in Domino's outlet on 13th December 2022 around 9:45pm. I made the payment through UPI. Money got debited rom my account but domino nit received. So they asked me to make another payment as the previous one will credit back to me in 7-10 working days as per the dominos employees. Ite now past 10 days. and I am still waiting for my refund.

Please let me know, if there is any place where I need to make complaint. I am contacting the outlet as well.

Thank you

Dec 31, 2022

Complaint marked as Resolved

I contacted the outlet. And they send my complaints to their respective department. And got my refund after 4 days. Thank you

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Employee name Mayur Thakre from Nagpur Maharashtra poonam chamber outlet.

kindly teach your employee to how to talk and communicate with your customer. he is very arrogant and do not know how to deal with your customers. He is making false allegation without having any proof. I am ready to give every evidence, also ready to check CCTV footage.
His action in front of other customer in the outlet was non professional causing damage to my reputation which is a clear case of defamation.

Kindly look into the matter and take proper action against the employee

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Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 16

Money deducted but refund not received

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Despatching damaged pizza

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Uncooked pizza made me sick

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Poco X3 Pro dead

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Unethical behaviour

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Misuse of customer contact details

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Manager Behavior

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Very poor piza quality

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Pizza had a hair in it

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Refund not received, double payment taken

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Payment done but service not received

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Refund not received even after 23 days

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Worst dominator pizza

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Refund not received - payment done but order not placed

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Faulty item delivered

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Order not delivered but shows delivered

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Missing item refund not received

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Money deducted but order was unsuccessful

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Refund not received after 7-10 working days

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Arrogant employee causing damage to reputation

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