Domino's Pizza Complaints & Reviews

We placed an order with our correct address according to your app format and we got an order confirmation at 8.57 pm IST .The delivery boy got confused and so he called us to ask for the address again we explained in extreme detail where he has to come.The delivery boy turned up 35 mins after we ordered then refused to acknowledge your 30 minute policy blamed traffic and us saying we took time to open the door.Our pizza toppings and pizza were at different places the guy was misbehaved, threatened, insulted us saying we would never get pizza from dominos again .we told him we wish to talk to his senior so he misbehaved some more.we would like to have some strict action against him. We also didnt feel safe two girls being threatened by this man at night.we then told him we are going to complain and he started yelling near our house and started disturbing all our neighbours.He made up some information about how the online ordering starts your order time after 10 mins of yoir order confirmation.The delivery number is 119 (17.04.2017) the manager who
was called kapil also misbehaved and i have a list of complaints against him too.call us we would like to discuss in detail.Also we have no intentions of ordering from dominos if this is the level o[censored]neducated staff dominos is hiring and of they behave like common crooks.

I ordered pizza online on 7th april 2017 worth Rs 665/- . Money was deducted from my paytm account but ordered was not confirmed and still my money is not refunded. My transaction id was cd-1331479 dated[protected]. Plz refund my money soon. As your mail i received was given that u will refund the same with 7 working days but its not being updated yet plz work on it...

I have ordered pizza worth rs 375 from my mobile app through paytm order id :[protected] jubliant order :fc2d98cf528e52cf1f8edddeae970130 and that got connected to the charkop kandivali 67 outletas i also stay at charkop i had place the order for 4 small size pizza on order no 70 at 4.34 pm i had got the receipt print of my order and address over it so i was tracking the order on the app which was to be delivered by chandra prakash from the outlet after 45 min i had received the call from [protected] the outlet regarding my order and address confirmation from i did the need ful than after 15 min i received the call again [protected] for the same, i provided the same details to him again then again after 15 min i had received the call from 28609583 landline for the same detail i did provide then at last after 20 min i received the from the delivery boy [protected] stating that he is not able to trace the address i explain him again but the talking took a different turn in which i had to cancelled the orderno 70
Now tel me when my mobile no is register the all the delivery detail address is mention clearly how come giving address again for 4 time the cordination was not among your delivery team and they do not have a proper way of communication which had forced me to cancel the order even after paying in advance on line so when the order is not fulfilled i have to get the refund of the amount which i paid for pl supdate the same at the earliest regards ravi ([protected])

I was booking Domino's Pizza online on 14 Apr 17 from Santosh Nagar, Hyderabad Branch, when for some reasons the order got cancelled though the transaction was through. On contacting Domino's helpline I was told that the amount Rs 847/- would be credited back in my account within 24 hrs and that for the extant order I could pay in cash, which I did. However, to my surprise I now realize that the said amount which was in suspense till the other day with SBI Card, has been claimed by Domino's and Rs 847/- debited against my account.

I have effectively landed up paying for services that have neither been claimed or preferred by Domino's to me.

I ordered pizza online on 13th april 2017 worth rs 368/- at 3:30 pm at sanjay place branch, agra. Money was deducted from my sbi debit card but ordered was not confirmed and still my money is not refunded. I also called on sanjay place branch on 15th april regarding this issue and the person on other side said that money will be refunded by evening but till now their is no response from dominoz pizza and money is also not refunded. My transaction id was txn#IU[protected]. Plz refund my money soon.

I had ordered pizza in dominos which is worth 852 rupees on 16/04/2017 in velachery branch, chennai (Opp to Grand mall).

Debit card transaction ID[protected]

I had given order at 20:46 and after which i waited almost for 45 mins for getting my order. After talking with the manager, I had been told that there was some issue in cooking section and he went to check my order status.

It was already prepared and they kept it aside with out serving me. By then they served me the pizza which is already chilled. I don't had any option since it was already late, so i accepted the order.

I want my money back from them, 'THEY ARE ABLE TO DELIVER FOOD TO HOME IN 30 MINS, BUT THEY DID TOOK 45 MINS TO SERVE ME PIZZA WHICH WAS NOT EVEN HOT'

I was not at all satisfied with the manager action action on this. He is very irresponsible.

I went to order a pizza mania golden corn pizza that's worth rs.69. But the girl out there at the counter asked me rs 105 or rs 145 saying that its available on in pan pizza or thin crust pizza. Regular is not available.
This also happened few months ago. I wanted to order pizza mania combo and they did the same thing & then i tried to order it from karkardooma & they said i cant order from their location but dilshad garden should order normal pizza mania & if they don't then i can file the complaint. I did filed the complaint but today they did the same thing
If i want to order i cant order from other location & here they are fooling customers. This is unfair & unreasonable. Kindly take some action.

This is a clear case of harassing a customer to the fullest extent. I had placed an order on 08/04/2017 at Domino's via Paytm for an amount of RS 586. The money was deducted from my account but I got a mail from dominoes stating that due to some technical error the order had failed, adding to my misery I then contacted paytm for distress relief. They told me that transaction was successful on their end but dominoes should be contacted for the same, the trauma and agony I had to suffer for such a trivial amount of money is just indescribable. I will make sure that I send dominoes a legal notice and then file a suit against the same so that such a thing is not repeated and other customers do not have to face such problems in the future

Details are as follows-
Paytm mobile number- [protected]
Paytm order no.- #IPT[protected]
Order no.- 1574715

I am further attaching screenshots from dominoes stating that the money will be refunded within a week and no such thing has happened for the same.

Your company employees just misbehaved with me. I just asked him that from where are u speaking from He just told me thai i am speaking from Pakistan.. Please take some action against him.. He is from sentrum mall dominos pizza and his name is kunal mondal who misbehaved with me.. I called him so no photo is there.. When I told him that I will lodge a complaint against u.. He also told me that do whatever u want.. So kindly u takesome serious steps against himm.. And ur manager is taking side of that boy who misbehaved with me

I ordered dominos pizza from mobile app at April 13 9:20 pm but the order was not confirmed but my money from paytm wallet was deducted .In April 13 my money from paytm wallet was deducted thrice but I didn't get my order. Still my money is not back on paytm wallet. Wallet Order Id: [protected]
Wallet Order Id: [protected]
Wallet Order Id:[protected]
Paytm number [protected]

I don't know weather this feedback is ever read by anyone or not or are you guys going to revert back, not really sure of that. So as per your ad's on the TV 30mins or free. Correct me if i am wrong?? its not a matter of money but the kind of delivery persons you send is really ridiculous. They do know they are late then you guys realize to inform us that if its more than 300/- bill den you provide 30% dis count not rebate the whole charge.
I have never come across like this situation before. I am a regular customer of domino's but this is really surprising. You guys don't have the minimum courtesy to inform us prior about your so called sudden rules and regulations.
If you can contact me on [protected]

On 14/04/2017 i avneet kaur chug had placed an order at dominoz and the store person says time order has been placed. But according to me i havent plaved any time order.

But i had placed order using dominoz app on which i didnt put any time constraints.
I had just paid the money by paytm
So kindly resolve the problem as soon as possible and i want a refund from the dominoz for not gettingon time.
Even my time order was not on time.
Its been 1 hour 15 minutes and the order has not yet come.
Thank you

I have ordered two large mushroom pizza and 3 coke on 3/4/17 I paid money through Paytm wallet money got deducted and the person who was taking order shrist told sir sorry due to some technical problem order not placed again u sent it Paytm otp and that previous failed transaction will be refunded till now after 11 days I didn't received my money back so kindly refund my money as soon as possible.transaction I'd was[protected]

Hi last week I ordered a domino's pizza from mobile app ...payment deducted from my account but order failed and I got a msg from dominoes that ur amt will be refunded in 7 days...I received a mail on 6th april that ur amt has been refunded but I haven't received any amount...I need a reverts on the same Immediately...
Expecting some serious action my complaint.
My email ID [protected]@gmail.com and contact number [protected]

Hi my self Hari Bisht last week I ordered a domino's pizza from domino's pizza mobile app ...payment deducted from my account but order failed and I got a msg from dominoes that ur amt will be refunded in 7 days...I received a mail on 6th April that ur amt has been refunded but I haven't received any amount...I need a reverts on the same Immediately...
Expecting some serious action my complaint

Hello Sir,

I had Ordered the Pizza of 250 rupees using freecharge wallet once I do the payment then while returning to the dominoes page the internet is down, once it is connected it shows the normal page rather then the order confirmed, I thought it has refunded, so I had done another transaction and it is done successfully .then I had sent an tons of mail to freecharge for this finally they told me that refund is done by the vendor means Dominose, then I sent the tons of mail to dominoes. i registered the feedback regarding this, then i got an call that you have to submit the proofs i had also do this, then no calls or refund is made, again i submitted the feedback form regarding this again i got an call that submit the proofs, i do this, but still i got no any refund

Hi Team,
I ordered two medium dominos pizza and fanta worth 612 rupees on 11th April from dominos jubilant website, Amount got debited twice one from my paytm wallet and other from my debit card but i did not receive pizza as I got some technical issue at the time of booking but still amount got deducted. I want to get 1224 rupees refund for the same.
Details are below:-
Attached screenshots for both the transaction.
Paytm wallet details attached
Debit card details attached

Today is mine most pathetic experience with domino's pizza manjalpur outlet as i ordered my pizza through mobile application at time 8:59 p. M. And the delivery boy came up with my order almost 40 min late and while i'm arguing with delivery boy for coming so late after their 30 minutes pizza delivery policy the pizza delivery boy shamelessly giving his argument to me that he can't give me refund at time because my order was through their mobile application still i said him to give me assurance for my refund then he called his outlet manager and missleading the whole scenario then after i went to their outlet and they didn't give me any proper response of my complain and just giving me this receipt and said to me refund procedure may take 10 days or above but still they aren't sure about refunding my money.😤
These companies only know how to scheme their customer and not giving any assurance as they show up in their advertisement.😡

Date: 12 April, 2017
Order No: 83

Extremely disappointed with the decline in service levels of Domino's pizza!
Domino's openly advertises itself as a service provider that delivers pizzas within 30 minutes, else it's free of cost.
In my case, after the order being delayed by 20 minutes, not only did the local store and the delivery boy refused to offer a discount, the harsh and rude behaviour of the delivery boy was extremely saddening. If this is how Domino's decides to treat its loyal customer base, god save them in times of heavy competition in the food delivery and service industry.

Needless to say, never ordering from Domino's again!

The store is located in Vasundhara Enclave, New Delhi

The pizza ordered from dominoes pizza Chembur.order 191, invoice number DPI65786/[protected]/2486. Order number is 191.The 4 regular HT PM cheesy pizza were horribly sour.and could not be eaten due to old cheese put in.kindly register a complaint and provide a refund at the earliest.It was Chembur Naka outlet of dominoes.kindly provide a refund immediately as it was not eatable.also for a delivery for 4000089 pincode near Amar Mahal signal area of Munjal Nagar Chembur even via the hungry helpline option the calls are alwys diverted to pizza outlets of rodeon ghatkopar, neelyog Ghatkopar and then 3 outlets of Chembur all denying service.this is alwys pathetic service from you guys.kindly rectify and give me the refund asap