Domino's Pizza Complaints & Reviews

We Ordered Dine In Pizza (Invoice No. DPI65985/[protected]/70472) dated 30th March 2017 at 17:59Hrs Order No.51 at your Pokhran Road No.2, Swastik Plaza Thane Outlet to sit and enjoy pizza at your restaurant and my experience is as below :-

There was no issue with food, Its quality or time of delivery, It was perfect as expected and I appreciate that, My issue is when I asked for drinking water to the attendant Miss. Ranjana.

To my surprise, Ranjana simply refused to serve water, Instead she gave us three paper glasses and said go over there and take water on your own from water vending machine. Then I asked another attendant, Is there an store policy for not serve water to customer at this branch where he acknowledged "NO" she was incorrect and should have served you water, it is part of their duty. In that case way service tax is charged when your people don’t want to serve basic need of water to their customers? When pizza was delivered on table then why not water?

I was really disappointed when I escalated the matter to store manager Mr. Sumit. He too refused to accept Ranjana’s mistake and said this is self-service restaurant and customer has to take water on their own. In that case I said OK, please refund my service tax which you charged me (Rs.46.98/-) when you are not ready for service.

Anyway, Mr. Sumit went in argument to make his point right an kept me a unhappy customer of Domino’s Pizza forever. I lost years long relationship with Domino’s and most probably will refrain myself ordering any pizza in future.

Please take this as feedback and If you think customer service is important for Jubilant Foodworks then please take action against Mr. Sumit and Miss. Ranjana from your Swastik Plaza, Pokhran Road No.2, Thane (W) outlet. I don’t want any kind of refund or any have any expectations to revert back but see if you can improve your customer service.

Best Regards
Shashank Pisat
Mobile: +91.[protected]

I ordered pizza from my phone and did the payment with my card then they are saying cancell your order we can't deliver the same...It's from aditya mall area and as a sgipra mall place we can't deliver...Manager was V rude as well as staff...They said we can't deliver cancell ur order then saying we will deliver uoto ur gate come down and collect no quality gaurenteed ... Jubilant team...I am ur regular one...But now i hate it. Same less service and shameless food..Took pizza was cold pasta was cold...It was clotted cheese not cheese burst... Dear i spend ded my money...And ordered from u ..It's my mistake...Atlest know how to treat a customer...Shame shame...Pathetic food and V V rude and misbehaving manager and like e staff...

I placed an order at 10:19 of a small pizza. According to policy matter it should have been delivered at 10:49 but it was delivered at 10:55. On asking for the availed free policy to which i was entitled to, he started taking rudely. The delivery man embarrassed me in front of 4-5 neighbors. he snatched the pizza from my hand and after putting it back in his box, he simply walked away even when i was talking to him. After this incident i was been delivered free pizza after half an hour but the injury the delivered man caused to my reputation is unbearable and not letting me do anything,

He was very very rude and snatching pizza and simply walking out was little bit offensive too. want a strict action to be taken against him.
Else simple request to dominos to reapeal their 30 mins delivery policy.

Order no:233
Date of incident:27th March 2017
Time of placing an order: 9:19 pm
Dominos Store:Upper Ground floor, Shop No. B-19/125, Mall Road, Ludhiana

I was ordering Pizzas and other stuffs using Dominoz Mobile App, and when i reached Payment gateway i selected to pay using Paytm, money was deducted from Paytm and I can see the transaction "Successful" inside my PayTm app, but on Dominoz app the order was not placed using Paytm - It said, "Please select some other payment option". So then, i placed order using my Debit Card and the Order was placed successfully using my Debit Card.

So, actual order was placed using Debit Card so I should be credited back with the amount deducted from my Paytm Account.

I placed order on Saturday - 25th March, 2017. Still have't heard or received email or anything from anyone.

Order No: 202
Date/Time :[protected]/20:35:40
Delivery Address : Aparna Cyber Commune, Nallagandala. K-303, Nallagandala Road, Nalagandalla, Hyderabad, Telangana, India

I placed a order consisting of three products which were supposed to be delivered as per the "Domino's Pizza 30 min Delivery policy", but I wasn't informed that the outlet would take more time than the usual.The outlet doesn't have proper telecommunication facilty and my order came to my residence after 1hour 30mins from the time the order was placed.On the time of delivery the delivery boy asked for the full amount to be payed and denied to give the delivery according to its policy.This outlet's hospitality is very and poor and the work staff do not respect their customers.

I have placed an order from kolkata bangur avenue outlet for 1 pizza. Andbthe executive named papia from that outlet has called and said that order is not possible to deliver within 30 min as i am staying at 1st floor. It is valid for ground floor.

Should i make a compalin to consumer forum because you customer care executive are also not responding.

We have ordered a pizza on 13th march online, then we recieved a call from dominos pizza that they can't deliver to our address, some other outlet will.
We placed another order, then again we recieved a call, and someone said the same **** words.
Amount was not refunded even for one order.
This is the first and the last time I am writting something to dominos, if I'll not recieve the call back or my money back, I am gonna drag you guys to the court.
Attaching details of the order, it says successful, However we asked the guy to cancel the order but he didn't .
Anyway I don't give a damn why he didn't cancel the order, i just need my money back.

Transaction number is dc[protected] dated[protected] amounted 318.
Transaction number is dc[protected] dated[protected] amounted 318.

Transaction ID: ededbb5b4d93dc37d734
Refund Amount 318.00

Transaction ID: a996444f48d1daa78c12
Refund Amount 318.00

Received a mail after writing a complaint to Dominoes that refund will be processed for the unsuccessful transaction within 5 days.
It has been more than 25 days and i am yet to receive the refund amount of Rs.636/-

I am not using code but when enter the code dominos called alredy used
My online e-voucher is DPFDAJ135122 this voucher code given by sbi of worth 1000 rs please solved fast because expiry date is 28 march 2017
First time i goes to dominos web page when code is taken but trastion not comlete due to net problem
Then after code are used called by dominos i am comlaint also in dominos but further not answers my complaint
I am going to consumer forum

Hello,

today i have ordered peppy pizza and i see that the pizza which was served t me the cheez was very hard it was like like rubber i was literally pulling the cheeze and it was like elastic rubber.
i asked the counter person like the cheese is not fresh but he was like it will be like that only all same as if i never had pizza in my life or like dont know wat cheese is and how much time it takes to dry.

this was the first bad experience i ever had.
i feeling like some thing uneassy after having that pizza.
i really need to speak regarding this. i wont leave this issue.
Daniel
[protected]

On March 19 2017, I ordered a pizza from Vidyaranyapura center (Double cheese margareta and a veg pizza burger) Ref order num Txn No :
IOBC[protected] ///Order num 227 (Amount 463) ...

To my surprise they had sent me a simply cheese pizza (not double cheese margareta) this is not the first time ...I have seen this in past too..

They take so much money and their website and system allow the permutation and combination of pizza in such way that customer is forced to spent huge amount with little or no satisfaction..

Double cheese margareta is a product which they easily fool customers and i have been fooled 8/10 times when I order this product...

I am raising a dispute and want an answer regarding why we are fooled????

We were so hungry that we had no option than to have the pizza and also nothing can be clear from the pictures.

I have raised such issue from kolkata (barasat branch) an year and half ago and then also Dominos people except giving silly phone calls and arguing they never made any attempt not to fool around

Any city any center PLS DONT ORDER DOUBLE CHEESE MARGARETA IN FACT THEY SHUD STOP THIS PRODUCT AS THEY FOOL CUSTOMERS!!!

Thanks
Unag

Hey I m Lalit from gurgaon I have done a pizza order my payment deduct but I don't get my money back or pizza I want my money back OK ND I will not do order anything again online I don't know why this will be happen . A guy want to eat pizza ND he can't eat it wts this I don't like the site very much by this this is going to be kill a man if he can't get his money back or deleivery

Hi,

I placed my order on dominos app on 20th march 2017 and made a payment via freecharge wallet. Payment was successful and sum of RS 760 was deducted from my wallet and I also get a confirmation msg from freecharge they provide order ID [protected] but I won't get any call or msg from dominos. Then I called up at dominos customer care and they transfer my call to the dominos shop that location I selected while making my order. They told me that no order was placed by my number and after then I contacted freecharge customer care they took 3 to 4 days and replied my mail that transaction was successful at merchant end so contact your merchant. Now I'm trying dominos customer care but number was not reachable[protected]. Please look in to this issue .i[censored] want I can send the mails and references shared by freecharge. Please contact me as soon as possible .

Thanks,
Sugandha
[protected]

I ordered a pizza, and made the payment online. As per the tracking it showed that my pizza was dispatched. Later I received a call from dominos for the order confirmation. I was surprised because as per the tracking it showed that my order was already dispatched and it was already 40 mins from the time I ordered. The lady on the line was confirming my address, I asked her whether my order is dispatched or not. She replied that it has not been dispatched yet. I told her that the tracking shows that it has already been dispatched. She neglected my question and started asking for the landmark. She was rude in her approach and neglectful as well. I also think that there is no transparency of the orders as the tracking shows different status than the actual status. Ultimately I had to wait for 1:30 hours for my pizza.

I placed online order after the Dominos store in sector 22, Gurgaon refused to take my order. Firstly they took almost 30 mins to decide if i am eligible for the discount which i keep getting through sms from Dominos on my mobile number. when they said i am not eligible and the CRM Code is not valid i placed an online order to avail the discount for Rs.862.00. After the amount got credited form my AXIS Bank account, i was told that the order is cancelled. I am still waiting for the refund which they charged fraudulently. Bad service, hopeless management and even worse customer care. No one from the customer care has called me yet to resolve the issue. i have called them repeatedly for past so many days, all the time my phone is put on hold.
Kindly see to the issue and resolve it asap. Email i used to book the order was:- [protected]@hotmail.com
Pho no is used was:- [protected]
My name is Rajni Khemani and my number is [protected].
Kindly get back to me asap.
regards

I have ordered pizza from dominos Android app.
My order was one cheesy pizza mania and one regular margarita pizza.
Amount of Rs. 209 is deducted from my Paytm account([protected]).
But order has not been placed.
I have got message from my bank also of deduction of money and from Paytm as well.
But they didn't accept the order.
Since I am a student and each and every penny is worth to me. I insist please resolve my problem as quickly as possible.
Otherwise I will take some strong action towards it.

Dear all of Sr. Management of Dominos,

I would like to update you that the pathetic service experience one of your otlet of DOMINOS PIZZA which is situated at New Ashok Nagar Metro station .
Pizza service guys doesn't know how to treat with customers. they always using Apko nahi pta time lgta hai ...
Also he didn't inform us about the actual billing amount . if required m able to share the mosquito photographs also .

I ordered from Sheikh Sarai store through mobile app order number 1.I got paneer parcel instead of chicken parcel. I shared a feed back n manager anup called me and said it was chicken only. Now comes two things that it's outrageous to send chicken in package indicating paner /veg and secondly u are assuming your customer cannot differentiate between chicken n paneer. U are playing with the brand name this goes to facebook n vegetarianism will surely be in doubt before ordering

I'm Sakina, I need to complaint this that why you people aint not delivering in some areas, when we are trying to contact them they say that we dont have the location, im talking about the location address: AVN college going through collector office, you people having location of collector office which is in visakhapatnam (Vizag), AP.
But its only takes 4min from collector office to AVN college, do take this complaint seriously and explore your location till the place where i have told you people. Thankyou.

I called up to your restaurant bhatinda mittal mall nd one of your female employee picked up call nd then she put it on hold without my permission after that ummed picked up call nd when i complain to umeed regarding this matter, suddendly mandeep took call nd ask me to talk with him nd also he behaved with me rudly . Whts this guys, is this kind of Restaurant managers dominos have.