Domino's Pizza Complaints & Reviews

I wanted to bring to your notice that the Dominos pizza at Virar west, Thane Maharashtra refuses to serve regular size pizzas on Sundays and other Holidays. Initially I thought it is one off scenario and ignored it but later I observed they do it intentionally on every Sunday / Holiday. This has caused me and others coming at the restaurant inconvenience on several occasions.
I expect the highest quality of service from an international brand like dominos but this kind of behavior is unacceptable and that is why now I have decided to escalate it to the highest level if needed.

Today we ordered Pizzas worth 498 and as per the offer we were given free garlic bread. But on delivery we found that the garlic bread was just plain and no seasoning / herbs on top or garlic taste or smell whatsoever.It was tough to bite.I want to ask Dominos if they would serve the same if we had paid for it. The quality of the bread served was so bad as though they were doing us a great favour by serving that PLAIN BREAD. We DID NOT ask for anything FREE. If they cannot maintain the standards, better not to give any of these namesake offers. . Do not cheat customers in the name of free offers.

Dear sir,

My minor son reuben chaudhuri had ordered pizzas this morning (Order no. 23 at 1303 hours on 18th march from domino's pizza, strand coffee house, strand road, colaba, mumbai) on the domino's pizza website.

We find that the payment for this (Rs. 1, 320 - invoice number dpi65811/[protected]/91090) has been debited twice (At 1259 hours and 1302 hours).

We have got in touch with the franchise on the phone (At 2140 hours on 18th march) and been assured by a customer service officer that the payment will be reversed. However, he has not given us a complaint number so that we can follow up in case payment reversal has not been made.

I would like you to follow up and provide me with an acknowledgement of my complaint and a time by which the reversal will be made.

Sincerely,

Ajit chaudhuri

I have ordered pizza today at at 15:37:36 and I have not received the pizza till now.

I have ordered pizza on[protected] at 20:26:16 which was got delivered after 45 minutes, I had loged the complaint also so I got a call and it was mentioned that amount will be refunded in same mode as I had made payment by credit card by I have not received money back.

So I ordered my pizza at 10:20and was supposed to be delivered by 10:50.I didn't get it till 11:15 and I was told while ordering that it would be free if it gets over 30. The delivery guy was rude and said that we can return the order so he can just leave and was being super rude and so we called up his manager because we obviously wanted to eat the pizza and the manager hung up on us and said that we don't live in Porsche area and so Its not free for us. The offer is only valid for big areas. My invoice number is DP166120/[protected]/13327 and my order was taken by yogita who promised us 30 minutes delivery

On 10 of march I tried to place order pizza from dominos on dominos app between 12:30pm-1pm I made my payment through net banking but the order was not placed even after my money was deducted from the account, immediately I called their cust-care about this problem they said it will be refunded within 24 hrs till now no reply please help me with this

Dear sir/madam

Kal main ne Oder kiya tha bhayander west me pizza
Pizza boy late aya to wife ne pucha 30 min vala offer ha kya
To usne Han bola and door pe 5/10 min khade Rahe ke kisi ko call laga raha tha lekin usko pahile hi paise de diye the baad me Bol ne laga sir 510 bill hua hai na aap 300 dedo main Bol duga nahi diya end me o 100 leke Gaya Phir store se ek no se call Araha tha aur o Gandi Gandi galiya de raha hai aap ka ye srivce hai kya
Aap muze action lo nahi to I have call record main itne salo se domino Kha raha hu muze pasand hai band muze brand ka nam nahi kharab karna hai aap plz action lo varna main o record social pe daal duga

My reference numbers received from dominos are as follows
2608473
2601901
2617998
Below it mentioned that it will be automatically reactivated after 1 hour.Your transaction number is E.Vchr[protected] dated[protected] amounted ₹ 512
And i have one more evoucher for rs 228with same issue
E.Vchr[protected] dated[protected] amounted ₹ 228.
Ive already contacted the gyftr at [protected]@gyftr.com and Call [protected]
From where i received the evoucher
And they mentioned that both the vouchers are already consumed at dominos on the same day when i placed the order... But from dominos got a msg my order was failed.

Here are my vouchers
DPSQJV437992 worth 200
DPKVQN729964 worth 500

This is not a free voucher i received... Its from IBM company which i earned... Ive wasted my points on this dominos and am suffering now.

Tried contacted at
[protected]@jublfood.com, [protected]@jublfood.com,

No response received,

My contact details are

[protected]
[protected]

Thank you!

Regards,
Narayana

Hi

I have ordered Domino's pizza in Tambaram camp road branch on 15th march at 8.30. even after 90 mins i have not received my order. I made a call back and checked they were saying we cant find the address.

I have waited for more than 90 mins and there is no single call back from the centre and intimate me.

Is this the way you guys treat customer? irresponsible answer. very very worst service to the core.

MADHAN.M
[protected]

I ordered Dominos Pizza with Ramamurthy nagar branch, Bangalore on 10-Mar-2017 through zomato app.
Note : I have attached screen shot of the order

While ordering I paid Rs.819 through online. They accepted my order. After 20 mins they denied that my home is out of their Delivery zone.When I called customer care, they told me that my payment will be refunded within 7 days maximum.
Already 5 days passed from my order date .So far no representative from Dominos called me for getting the account details regarding refund.

I am worried about the refund.

Please help me on this to get refund amount ASAP.

Thanks,
R.Prabu
Mob : [protected]

I ordered a pizza on 5 march 2017 and somehow the transaction was not completed. I have received a text saying that we have proceesed refund of rs. 928 for your order dated mar 5, 2017, 2:49 pm refund and it generally takes 4-5 days to appear in bank a/c. This i received on 10 march 2017 and i have still not received any refund. I am not liking the delay. Hoping to receive the amount soon.

I ordered online from the app yesterday at 6:51pm but I didn't get pizza when I contacted with NEW TOWN KOLKATA DLF HEIGHTS STORE they told me that there is no order with this name or number. Registered mo. No with dominos is [protected]
Order no was 39
My contact no. Is [protected].
I want my amount back. Other wise I will complian in consumer forum.

Very Poor Services once again on 13th Mar'17. Order number is 314 and 341. Hell like quality.
You always frustrate customers with your poor services and lies.
I was told that all Origano packets were in Pizza box ... but when I opened it, there was no oregano .
I called store to send me Oregano .. They never sent and always lied.
Why the hell your services are degrading day by day.
You guys needs to seriously check on this particular store of Domino and correct them.

Am at Dominos Pizza Roorkee, Uttarakhand.
Invoice no. DPI66090/[protected]/82982
Server name- 2748 G
And total amount is 1654.95 INR
WAS NOT GIVEN ANY SORT OF BILL OR TOKEN NO. from the counter. And I had to ask for it when I realised I donot have an order no. With me.
I suppose I was suppose to have the order handed over free of cost.

Apart from that this place is Filthy!! And I mean literally. Never seen a dominos place so dirty and I have been to Dominos Patna Sahib as well!

From,
Dr. Avi Sharma
[protected]
dr.[protected]@live.com

Greetings. I ordered via the dominos mobile app and proceeded with the payment online with my debit card. I then received a call from the dominos jayanagar branch saying that the location is too far and hence I cancelled the order. The bill amounted to Rs 1113. I received a message saying that the amount will be refunded withing the next 5-7 days and I still haven't received any form of refund after more than 2 weeks. Kindly look into this complaint and do the needful.
Contact number : [protected]
Email ID : [protected]@gmail.com

I have ordered pizza mania at dominos mahagun mall Vaishali with extra cheez and one pasta an they told me bill is 535, but I received pizza mania with bill of 525, I have do complained on dominos and after that they delivered pasta & they charged 160 rs which were extra from initial bill which dominos person tell to me ... It's is really not good ... We will never order to dominos further ..

DIGPAL Singh Chahar
[protected]

Hi my self shobhana. Domino's fraudes consumer s.. 1march I order pizza by online app domino's. 628rs deducted by dominos but order not completed..so many time i mail &message to company. But till yet money not refunded. There is no satisfactioneery action given by the company. Plz resolved my problem as soon as.
Thnxs®ards
Shobhana
Shobhu.[protected]@gmail

I ordered using DOMINO'S mobile app, and paid through PAYTM wallet in th domino's app, the payment was made successful but i did not receive the order no., neither the order. When i contacted PAYTM, they replied:

"We would like to inform you that, as confirmed by the merchant DOMINO'S your transaction under order IPT[protected] was successful from our end. We would request you to kindly contact the merchant DOMINO'S customer care team for the order confirmation."

I even called DOMINO'S, but they denied the order.

NOW, please tell me why did i not receive the order, i had to sleep hungry last night, this was the worst experience with any feeding brand. I don't trust you anymore, and cant rely upon you anymore, NEITHER WOULD I SUGGEST DOMINO'S TO ANYONE, IN FACT I AM GONNA TWEET AND POST PUBLICLY ABOUT THE INCIDENT IF THE NEEDFUL IS NOT DONE, ALONG WITH A PROPER EXPLANATION. AND SINCE ITS MORE THAN 30 MINUTES (21 HOURS SINCE I PLACED THE ORDER), YOU KNOW WHATS HAS TO BE DONE.

Amount did not credited back so I checked with Bank and they have different story. See the below reply from Bank.

Ref : 03/17/030191/SP/CRD

Dear Mr Khan,

This is with reference to your e-mail dated 10 March 2017 regarding transaction incurred on your card account.

In this connection, we wish to clarify that the credit card is only a mode of payment. When a valid debit advice is presented to us, we are obliged to pay the Merchant Establishment towards your transactions and debit your card account.

Accordingly, as we have received the valid debit advice for the transaction of Rs.381.00 against M/s. Www.Dominos.Co.In on 08 March 2017, the same was debited to your card ending 7741 vide Acquirer Reference Number 74332747067706750527709.

Hence, we request you to contact the merchant by quoting the above mentioned Acquirer Reference Number (ARN). We request you to revert us if you find any discrepancy.

Please feel free to write back to us for any further assistance. We will be glad to assist you in this regard.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

I tried to order pizza through mob app and made the payment through be thanking, the amount Got debited from the account but order not placed, again I tried with another bank account but the same thing.happened. when i contacted the customer care and branch manager they said that the amount will be refunded within 7 days and I will be getting a confirmation before that. Till today I have not received any.kind of communication also I raised my concern through the app ( please refer the complaint no 2523831) and.It was informed I will get a call within 24 hrs but sadly I have not. I also mailed them the details still no response. The amount debited is 868 two times .

NAME : SANDEEP
ORDER DATE : 3 MARCH 2017
BOMMASANDRA DOMINOS, BANGALORE
TRANSACTION REF NO
HDFC
[protected] and SBI IGAAXAQWJ1

AMOUNT 868 from both the account

Kindly initiate the process to refund the amount ASAP also communicate the same