Domino's Pizza Complaints & Reviews

I have an ordered 4 veg parcel from dominos plot no c-1/16 sector 13 pandit ddu Puram karkunj road sikandra agra. Food quality of the product of very very very poor.I can not explain you what I was thinking to see that type of product.it was fully burn and not eatable. It is very bad for your reputation because I am a good customer.My order no 127 date 22/02/2017 time : 10:19 pm server Kumar r and my name Jitendra sharma, mob no [protected] .Consider my complaint for the quality issue.

Dear Domino's
Very sorry to say the working of domino's outlets of sector 5 and sector 12 of Dwarka, New Delhi. We are the regular clients of domino's since long and Domino's provided us the beautiful services.
On 6th of December 2016 at around 7:30-8:00 pm we ordered a pizza online from sector 5 Dwarka, the order was booked and the payment was made online. After a few minutes, they called us and reconfirmed our order and then refused to deliver the pizza to our residence sector 7 and told us that they don't serve in sector 7 and about payment they said that it will be refunded within 7 working days.
Then again we ordered a pizza from another outlet which was of sector 12. The same scene happened again and they repeated the above story that they don't cover our area and told that the payment will be refunded within 7 working days.
I waited to get the amount refunded for 15 days but it didn't happen yet. I made so many phone calls to both of the outlets but every time the in charge said that the server is not working.
Ultimately with a very heavy heart, I had to make the complaint through the mail with the request to get my money back. You can confirm this from the concerned outlets. Hoping the earliest response from your side.
I don't want to defame domino's so please again I'm requesting to refund my money as soon as possible.

Hi
I'm very disappointed by the behaviour of the guy who took the order from Dominoz pizza located in Shaikpet Manikonda.I placed an order today at 6.44 p.m for which I received a confirmation and called them back after an hour at 7.48 p.m for which he said the order has been dispatched from the store and will reach you any minute and will give you discount for the delay after talking to the manager . Yet nobody came so I called them back at 8.06 p.m and they say there's no order on this number which is an open lie . I ordered the pizza for my 3 year old for her dinner. I feel very disgusted for what they have done . Please consider the complaint and take proper action against whoever is responsible for doing such a big mistake .

Visited dominos m block - c. p delhi
Waitied 30minutes for 1 pizza, had to ask for it 3 times before having it.
Even after waiting 30minutes received it all burnt.
Neither the toppings were juicy & fresh.
They were all burnt & dry, even base was fully burnt.
And this was the condition when there was no rush.
Won't visit the outlet.
Thank you for the pathetic food and wasting our time.

This is to bring to your notice that i have not yet received any money pertaining to my online pizza order which got declined and the transaction number is dc[protected] dated[protected] amounted rs.970.
The incident was as follows - i had gone on the domino's online order portal on my mobile phone and order few items amounting to a total of rs.970. The page after finalizing my order took me to the payment gateway page. I paid through my debit card and i received had sms stating rs.970 (The billing amt) had been debited from my bank account. However at the same time the online portal of domino's displayed as the order has been declined and i received the following email.

The initial notification on email that i received on january 27th, 2017 was - "oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days."

And then followed 3 notifications dated. 27th feb, 3rd feb, 11th feb from [protected]@jublfood.com to receive call from the dominos to address this concern.

I have been always opting for domino's over other pizzas available across, but incidentally domino's have loosed credit-ability from my end.

Writing to you in a good understanding of getting my money refunded.

Expecting a prompt and helpful reply.
Best regards,
Pratik
[protected]

Hi,
My dominoz order with trace number cc[protected] and order number 64 on 02/18/2017 has been cancelled by the restaurant guys. When i called the after half an hour of order confirmation they said they will call me back in 2 mnts. They didn't called back. Then after almost one hr, i called again and they said my order has been cancelled because the location i entered was not in there area. They haven't even informed me with text message. They said the refund will initiate within next working day. But i hvt received any refunds yet. My transaction number is hhmp[protected].

I have ordered 1 med qfbu farmhouse on date 21/2/2017. But domino's has delivered country special, we want mushroom toppings but in ordered there is no toppings of mushroom. I am in hurry or too much hungry so i eat that pizza which is delivered by domino's but your order is not matched with my ordered, first time i have face that problem in domino's.
I think i waste my money if product is not matched with our order.

I have grievances against Ahmedabad Maninagar Branch, for very poor service.

They treated people like they are doing favour, but actually its their part of Job.

Very rude staff ( Dhut Amik ), and i am surprise that shift manager also standing behind but not responded.

On 14th Feb'17 i went to that branch along with family and ordered for 1 meal which i often ordered when ever i visit domino's. But i feel due to rush on that day (14th Feb) that cashier said there is not meal you have to buy individual pizza.

I am very unhappy with the service and although they have charged 25rs as service charge which is so bad.

I was trying to place an order for dominos pizza online on their website on last friday, feb 10th, 2017. The total money i lost was rupees 636/-

I had rupees 316/- in my mobikwik balance,

There was a discount on mobikwik so i chose to pay through mobikiwik and rest of the money i paid by my citi bank card (Rupees 320/-).

During online ordering at the final stage. I chose debit card transaction and i was taken to that webpage of dominos which says 'order is being pushed to the kitchen' when this transaction failed. The error came as 'sorry we are not able to push your order into the kitchen. Try again.'

I immediately called up the dominos store (Dominos store - marathahalli branch) which i had selected for delivery and spoke to the manager who mentioned that they have not received any online order from me and enquired my problem.

The order# is hmbk[protected] showing on my mobikiwik history.

Please check and refund my amount of 636.

I got egift voucher for Rs. 5O0 as i redeemed ma reward points through axis bank credit card...now since one month am nt able to use that n online as it s coming invalid and also called both jubilant food works and dominos branch and complained regarding the same but no proper response...even i mailed the concerned team but no response...worst is the jubilant foodworks and dominos

I ordered a pizza from dominos. I reached my home an hour late and that too was too cold. Dominos says, full payment will be revised if we do not serve you in next half an hour and i was served an hour and the basic cost was only reversed. Why does not it say otherwise.?
I was not provided any information about the delivery and the status of the order how long is it going to take?

I placed an order on phone with the Sector 48, Noida branch. It was a big order with more than 5 items so I was told that the 30 min timeline would not be applicable to which I agreed.
After 45 mins, I called the Store to know the status when they informed me that the order is on the way.
After 60 mins, I inquired again when they informed that the order is out for delivery.
After nearly 75 mins, I called up again when they informed that the order is cancelled at their end which was surprising 'coz a few mins back it was on the way to reach me!
The Store Manager had no clue about what was going on and the store team was very rude.

19 Feb, 2017
8:40pm
I ordered online for around 900rs. from dominos. One hour after placing my order, the online website said my order was dispatched. Just then i got a call from one man saying that they did not deliver to my area. It was from the MG ROAD, TRIVANDRUM BRANCH .I called and asked to speak to the MANAGER. I explained to him that my ORDER WAS PREPAID with the order no being 123.
He told me that he would cancel the order and told me to call the sashtamangala branch that would apparently deliver to my area.

FIRSTLY, IF A BRANCH IS UNABLE TO DELIVER TO A PARTICULAR AREA THEN THE WEBSITE SHOULD NOT GIVE IT AS AN OPTION. I entered my home adress on the website (zippr's smart adress) that apparently automatically selects the closest domino's delivery to you. Therefore making this your technical error.

SECONDLY, HOW IS THAT MY PROBLEM?

THIRDLY, GIVE YOUR MANAGEMENT SOME BRAINS AND MANNERS OR FIRE THEM.

FOURTHLY, IF THEY WERE UNABLE TO DELIVER IT TO MY ADDRESS DUE TO A WEBSITE ERROR, IT IS UNACCEPTABLE TO CALL ME ONE HOUR AFTER PLACING MY ORDER TO GIVE ME THAT INFORMATION.
THE MANAGER'S EXCUSE WAS THAT THEY WERE BUSY... AGAIN, HOW IS THAT MY PROBLEM? EMPLOY PEOPLE WHO CAN MANAGE.
HE THEN WENT ON TO CUT THE CALL WITHOUT OFFERING ANY APOLOGY OR SOLUTION TO MY PROBLEM, AND THEREAFTER IGNORED MY CALLS.

SLOW CLAPS.

I AM GOING TO POST THIS REVIEW EVERYWHERE FOR EVERYONE TO SEE.
NOT ONLY DO YOU'LL SELL RIDICULOUSLY EXPENSIVE PIZZA'S, YOU'LL ALSO HAVE A FAULTY WEBSITE AND NINCOMPOOP MANAGER'S. IF ANYBODY IS TEMPTED ENOUGH TO BE CHEATED OFF THAT MUCH MONEY, BOY DO YOU'LL KNOW HOW TO DETER THEM.
- DISGRUNTLED CUSTOMER.

In the month of August 2016 your Dominos delivery boy hit an oncoming bike and later rammed into my car. Mr Shoaib a manager from your Panjim outlet came and apologized and said that Dominos would take care of the same. The cost of the work on accident has come to 12.5 K, whose bill has already been submitted. Their RM had spoken to me and said that they would pay the amount which still hasn't been payed. Its been 6 months but still no revert.
Kindly help me with the same.

Regards,
Sheetal

Yesterday i ordered in dominos via freecharge using debit card.money was deducted but i dint get my order nor my refund..what's happening..bad experience with dominos😠..at around 9.24p.m..my order id is [protected]..i dint even get any message about what happened to my order..u people don't have any change if we pay by cash on delivery and if we pay before we don't get any messages as to what happened to our money

I received a coupon on my mobile no. [protected] from domino
one pizza free with medium or large pizza
i tried for 2 hours but coupon was accepted
i rushed near by restaurant
first i was asked to order from the same no. on which coupon was being sent
i did same changed my sim from feature mobile to smart mobile but in vain
then they directly offered me 20% discount i denied
then they told me it was valid for few hours
i lodged complain on their website i got message that domino will contact me in 12 hours nothing happen

Order No 368 through online booking from mobile app .
I ordered for 9:30 pm booking for which the tracking details were not available. On requesting for tracking details the request wasn't processed rather I was told that i booked for 10:30 pm. As per their terms and conditions the was order was to be free for a maximum amount of Rs 300. But I was told that the delivery staff was out for delivery by 9:30 pm. The order was delivered at 10:25 pm and the bill clearly mentioned that the order was out for delivery at 10:00 pm and not 9:30 pm. On placing complaints thrice there isn't any response just a confirmation mail has being sent to my mail id that query has being reported. They are clearly stating that I'm lying.

I had ordered dominoz pizza through [protected]. It had connected me to nearest dominos center. I had placed order. But after 2 hrs also it has not arrived.
I had connected Yelachena halli, Kanakapura road branch. They told that i havent ordered.

After that I had called [protected] twice for raising my concerns. Both the times, service center person ( one of them name was Pravin). they told me to wait for some time and put me on hold (only listening dominos advertisement in phone), after some time (around 15 mins) it got disconnected automatically

Date : 18th Feb 2017
Order Timing - 7.15 PM
My mobile number : [protected]
Call center called times - 8.31 and 8.41 PM

-- Ganesh

I have received my order after 40 min, and they refused to return back my money

Dominos not maintaining our 30 min challenge

I have ordered pizza with coke, but initially they delivered us only pizza without coke, and for coke they took 30 min more, our pizza became cold and then they went after that,
Plz look into the mattee

I have ordered pizza with coke, but initially they delivered us only pizza without coke, and for coke they took 30 min more, our pizza became cold and then they went after that,
Plz look into the mattee

I made a payment of 444 Rs. on 28 January 2017. I received a message from you guys that I will receive my money within 7 working days. But till date i have not received any money. I tried to call your customer care number on 11 Feb 2017 (Concern Ref 2434904) and the guy told me that he will get back to me withing 24 working hours, but till date nobody called me. I called your customer care number today also and that too 3 times (Concern Ref 2456446), but still I have not received any success, again one more promise. Can someone please tell me how I can get my money.