Claimed

Domino's Pizza Complaints & Reviews

1
Updated: Jan 27, 2026
Complaints 6598
Resolved
726
Unresolved
5872
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Domino's Pizza reviews & complaints page 170

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ramachandran Kartha
from Hyderabad, Telangana
Feb 9, 2017
Resolved
Report
Copy
Resolved

Address: Hyderabad, Andhra Pradesh, 50081
Website: pizzaonline.dominos.co.in

I made 2 attempts for an order off Domino's pizza which was unsuccessful. Details of transaction are:
Store - Hyderabad, Raheja Midnspace IT park.
Date and time[protected]:56:21
Order Total- Rs 628

Payment method:
Debit card: Airrtel Payment Banking, Master card, Transaction ID[protected] Refund received.
Mobile Wallet: Paytm, Wallet txn ID [protected], Jubilant Order #288ef46bcb5fae1b706a3af92eab1dcc - Refund not received
Mar 3, 2017
Complaint marked as Resolved 
Received refund on 1 - march - 2017.
Domino's Pizza customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    Laxmi Laate
    from Mumbai, Maharashtra
    Feb 9, 2017
    Report
    Copy

    Address: 400067
    Website: Conusmercomplaints.in

    Itz abuh nw only
    i called on 28644011 n a girl picked my call, she was acting lyk she wasn't able to hear my voice i kept the call, i called again i asked her r uh able to hear my voice usne mera call hold pe rakh dia
    i called her again again she did that
    again lyk idiot i called her i asked her r uh able to hear my voice she answered dat
    i though number bolti hu
    tabh usko sunai dia
    i tld m calling desperately since when apko meri voice proper sunai de rhi thi toh bhi ap natak kr rhe the she was lyk nhi ap natak kr rhe the
    aftr ths i tld give to ur manager eithr ill cum to ur store she was lyk aajo store

    i m ur regular customer uh behave lyk this
    pathetic dominoes staff
    i want to have pizza right nw
    buh i want a call from ur team
    eithr m nt ordering pizza from u nor my frndz mind dat
    Domino's Pizza customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Â
      Âmâń Śàhu
      from Samastipur, Bihar
      Feb 9, 2017
      Resolved
      Report
      Copy
      Resolved

      Order cancelled but refund not got

      Address: Dhanbad, Jharkhand, 826001
      Website: www.dominos.co.in

      I have placedar order on 29 January 2017 of 2 BBC chicken pizza through Domino's mobile app.. I have made the payment through freecharge wallet. The payment was successfully done but after the payment I got a message from domino's that youreally order cannot be forwarded to our restaurant due to technical reason and your money will be refunded in 7 working days but it has been 12 days but still not got my money.

      My Domino's...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      A
      Akshita Chaudhary
      from Roorkee, Uttarakhand
      Feb 8, 2017
      Report
      Copy

      Address: Meerut, Uttar Pradesh, 250001
      Website: dominos.in

      I ordered a pizza from dominos Meerut... And didn't got my delivery... When called them they said sorry.. Because of a empyoees mistake ur order was not placed soory mam... And now as I was depend on pizza I have nothing at my home to eat... This is so bad behaviour which they showed... I want some action to take against them! I want that they should be more serious regarding their work... Such employees and behavior is not acceptable!!!
      Domino's Pizza customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Taniya Lau
        from Delhi, Delhi
        Feb 8, 2017
        Report
        Copy

        Hello,
        I just want to complaint we order farmhouse cheese burst pizza online around 9.30pm I replaced tomatoes to sweet corn after 45mints, I recieved my order and I found some other pizza which contains jalapeno and tomatoes. I called them again to replace around 10.05pm.now it's 10.45pm we are waiting for our pizza like fools. Earlier also whenever we order pizza we always get unsatisfactory product. Kindly take action asap. Our order comes from bikajicama place and it's like a harassment. Next time we will try not to buy pizza from dominos
        Thank you
        Taniya lau
        [protected]
        [protected]@yahoo.co.in
        Domino's Pizza customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          Yash Papu
          from Bengaluru, Karnataka
          Feb 8, 2017
          Report
          Copy

          Address: 560064

          Hi all,

          Guest name :
          B purushotham guest mobile :
          [protected] guest address :
          1 floor delmia signal, jeewan griha colony, 2nd phase, jp dalmia circle j p nagar bangalore india txn no :
          Fe7f0b2d4df173e84e54 order number :
          6 time of order :
          02/08/2017 12:41:48 pm final total :
          418 payment type :
          Credit trace no. :
          Nb[protected]

          I have not received the order and not even my money back. I got a call stating that order will be canceled as it is out of delivery. I said to send me confirmation email or text back stating refund will be done in 7 b days. But one one replied.

          Regards,
          B. Purushotham
          Domino's Pizza customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pragna_G
            from Bengaluru, Karnataka
            Feb 8, 2017
            Report
            Copy

            Address: 500032
            Website: www.dominos.co.in

            Hi.. I ordered a pizza on the dominos app on 16th January. The amount was debited from my paytm account but the order was unsuccessful. I received a message that the amount will be credited in 4 to 5 working days.. Its almost a month but i didnt get my money yet.. The details of the order are in the image attached.

            Look into this as quickly as possible.. There is no customer service number nor any help on the website.. Both the app and the website have to be improvised.. Really bad experience.
            Domino's Pizza customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              tapasbose
              from Kolkata, West Bengal
              Feb 7, 2017
              Report
              Copy

              Address: Kolkata, West Bengal, 700039

              I have used Domino's App to order Pizza on[protected]:35:57 PM. But I had received an SMS from Domino's saying: "Sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."

              The transaction was successful and the money was deducted from my Paytm wallet and the Transaction ID was [protected].

              On 31st January I had received another SMS from Domino's saying: "Dear Guest, We have processed refund of Rs.1500 for ur Order dated Jan 29, 2017, 9:35 pm Refund generally take 4-5 business days to appear in bank a/c".

              Today, 7th January, the money hasn't been refunded in my Paytm wallet yet.

              Followings are my details:
              Name: Tapas Bose
              Phone number: +91 [protected]
              Email: tapas.[protected]@gmail.com

              Regards
              Domino's Pizza customer support has been notified about the posted complaint.
              Same thing happened with me bro... I have also filed the case.. do u know the complaint no. Of domino's & has ur complaint got resolved??
              Âmâń Śàhu's reply, Feb 9, 2017
              Plz ignore this pic...
              Same thing happened with me bro... I have also filed the case.. do u know the complaint no. Of domino's & has ur complaint got resolved??
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                Nee Arora
                from New Delhi, Delhi
                Feb 7, 2017
                Report
                Copy

                Address: New Delhi, Delhi
                Website: www.dominos.co.in/menu

                I placed an order for 1 Medium Tangy Pizza, 1 Garlic Breadstick, 1 cheesy dip & 1 Pasta through Dominos site.
                I paid the amount through Netbanking, transaction number nb[protected] dated[protected] amounted 645. Transaction was successful and amount got deducted from my account, but order was not placed. As per Dominos Pizza there was some technical error.
                Site flashed a message saying the amount will be refunded in one week.

                I think there is some problem with their online ordering & to add to the problem there is no return call just mail stating that your order failed.

                Request refund at the earliest.

                Regards

                Neelam Arora
                [protected]
                Domino's Pizza customer support has been notified about the posted complaint.
                Feb 12, 2017
                Updated by Nee Arora
                This is highly unprofessional on the Domino's part that the refund has not been received & there is no followup, call back from the company This shows the seriousness with which the customers are treated. Still awaiting refund of my payment made on 7th February 2017.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dinesh Chikkala
                  from Hyderabad, Telangana
                  Feb 6, 2017
                  Report
                  Copy

                  Address: Hyderabad, Andhra Pradesh
                  Website: pizzaonline.dominos.co.in/?src=adbrand&gclid=Cj0KEQiA2uDEBRDxurOO77Cp-7kBEiQAOUgKV_C8kAhNH3dcNIU

                  I tried to order from Domino's on 29/1/2017. I ordered thrice and it got cancelled all three times and a mail was sent regarding the refund. The refund for one of them was given but the other two were not. The transaction number of the two orders are cd[protected] and cd[protected]. A message was sent saying that the refund was processed but it wasn't added to the account even after the given time period.
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Verma Neeru
                    from Delhi, Delhi
                    Feb 6, 2017
                    Report
                    Copy

                    Address: Agra, Uttar Pradesh, 282001
                    Website: Dominos Order Online

                    Hi,
                    I have ordered Pizza through Domino's Pizza online website on 26th Dec 2016. Paytm Transaction ID is #[protected] at time 04.44 for
                    INR 458.00 but this transaction did not get reflected in Dominos account but my ptm wallet was debited and
                    paytm has confirmed me that this transaction is successful. Please help me in getting this refund from Dominos account.

                    Thanks
                    Neeru Verma

                    [protected]@gmail.com
                    [protected]
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Order the pizza and my order was cancelled by the Dominos India and they said that your money will be refunded within 7 days it is one month have been passed and they have no refund any money to my account I call them and test them they are making lame excuses and not willing to refund my money
                    I ordered a veg farmhouse online from dominos and made a payment by card on 31st January 2017 at 7:50 pm. Payment went through but order was not confirmed or delivered by Dominos. I request that dominos refund my payment.
                    We ordered extra vaganza pizza 🍕 in which extra cheese 🧀 is already mentioned. Apart from that we added extra cheese 🧀 again . But the given pizza 🍕 was much dry and had no at all.
                    Helpful
                    Found this helpful?
                    3 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Ajith Mairpady
                      Feb 6, 2017
                      Report
                      Copy

                      Address: Mumbai City, Maharashtra, 400089
                      Website: m.domiso.co.in

                      I have ordered Pizza through Domino's Pizza online website on 4th Feb 2017. Paytm Transaction ID is [protected] at time 19.26 for INR 532.00 but this transaction did not get reflected in Dominos account but my ptm wallet was debited and paytm has confirmed me that this transaction is successful. Please help me in getting this refund from Dominos account.

                      Thanks
                      Ajith Mairpady

                      [protected]@gmail.com
                      [protected]
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Nishit_Shah
                        from Bengaluru, Karnataka
                        Feb 5, 2017
                        Report
                        Copy

                        Address: Anand, Gujarat, 388001

                        Hello,
                        I have not got refund,
                        I have paid using debit card 2 time as machine was not working properly, and i saw 2 time successfull msg, i complain same day but they told it will auto refund to bank . But after 1 month i went back and ask for refund they told you came late we can not refund now as time passess . This is open scam from dominos . I want to take legal action or will file a police complain .
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Monika Siddha
                          from Pune, Maharashtra
                          Feb 5, 2017
                          Report
                          Copy

                          Address: 411061
                          Website: www.dominos.co.in

                          Hi,
                          I placed an order for 1 medium veg extravaganza pizza through dominos site.
                          Dominos pizza location - pimplegurav, pune. Also applied coupon code "dom30", due to which amount of rs.368, i was supposed to pay to dominos. I paid the amount through netbanking. Transaction was successful and amount got deducted from my account, but order was not placed. I called dominos pizza located at pimplegurav. They said amount will be refunded in one week, kindly provide the same asap.
                          Order details-
                          Name - shubham siddha
                          Amount - rs. 368
                          Date of incident - 05.02.2017
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Binodkroy
                            from Mumbai, Maharashtra
                            Feb 5, 2017
                            Report
                            Copy

                            Address: 560017
                            Website: www.dominos.co.in

                            I ordered pizza on 21st Jan at 9:05 PM and expected to get it before 9:35 PM because they mentioned in website "30 mins delivery guarantee" and they didn't all or update me about delivery time or current status and then i ordered pizza from Pizza Hut at 10:05 after waiting then i got pizza from pizza hut around 10:22 PM after that 10:30 the Domino's delivery boy (after 1:25 mins) they were calling and asking for delivery so i have asked them not to deliver & e told that my money 384 INR will get refunded in 5-6 working days and next i got call from his manager as well and he also told same thing.

                            then i raised complain again after 1 week and now they are saying we can't refund take the pizza for that amount and i don't like worst pizza from domino.

                            Country is talking about Digital payment and i used same using my credit card but those people doesn't understand i think.

                            My complaint no to Domino's was:[protected]th Jan) &[protected] Feb)
                            Domino's Pizza customer support has been notified about the posted complaint.
                            I have order A PIZZA from your side but in one pizza there was a hair.
                            This is really irritating and i want proper order. Look into my request urgently.
                            I am not going to tolerate this inconvenience again.this is my first time and last time in domino's

                            i having photos but due to size problem it not uploaded
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              neeraj.drora
                              from Qazigund, Jammu and Kashmir
                              Feb 4, 2017
                              Report
                              Copy

                              Address: Jammu, Jammu and Kashmir, 181121
                              Website: www.dominos.co.in

                              I ordered domino's pizza from canal road jammu on 4 Feb 2017 as my order no is 139. After sufficient time I called them that my pizza is yet not received they told me that they had cancelled my as delivery is not possible at ur place. So I ask them for refunding of my pre payment they told u will get asap but I still not get any sms of cancellation and refunding of money.
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nagpal SR
                                Feb 4, 2017
                                Report
                                Copy

                                Address: 160059
                                Website: Consumers

                                I ordered 2 nos pizza thro web page last week vide order no 137 on Friday Dt 27th Jan.2017
                                At phase-5 Mohali
                                Instead of 30 mts it took 60 mts
                                And that too in cold state
                                I put a feed back and requested to cancel my order and return the money Rs 644/- paid thro Paytm
                                But still no action is taken by Domino
                                This indicates poor management monitoring and customer care
                                Waiting for immediate action
                                Dr SR Nagpal
                                [protected]
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Revant Vishwokarma
                                  from Bengaluru, Karnataka
                                  Feb 4, 2017
                                  Report
                                  Copy

                                  Address: 560011
                                  Website: www.dominos.co.in

                                  My name :- Rewant vishwokarma
                                  mob: [protected]

                                  hii, i was order 28th jan online . from my account they deducted 1027/- they told me it will take 4to 5 business day today almost 8 days i didnt get money back. and they are not replying also they update wrong number in internet .i try lots of time . fraud company SOUTH REGIONAL OFFICE -
                                  Domino's Pizza India, #1573, 1st Floor, Sector 1 (AGARA), HSR Layout, Bangalore, Karnataka - 560102
                                  Ph: +[protected]/8/9.
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    Harshitzz
                                    from Kolkata, West Bengal
                                    Feb 4, 2017
                                    Report
                                    Copy

                                    Address: Kolkata, West Bengal, 700055
                                    Website: www.dominos.co.in

                                    I am very disappointed to inform you that I went with my cousin to Baguhati dominos where we were served pizzas and garlic bread which was not at all hot.Since we were in a hurry at that time could not spare time to talk to the executives.The number from which we booked was [protected] name aayush daga order number:28 date:02/02/2017
                                    I will kindly request you to further contact us on [protected] as my cousin is having his exams so he will not be able to revert back.
                                    Really it was just a wastage of money this time.
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Siladitya Basu
                                      from Chennai, Tamil Nadu
                                      Feb 2, 2017
                                      Report
                                      Copy

                                      Address: Chennai, Tamil Nadu, 600089
                                      Website: Domino's Pizza

                                      This is regarding the Domino's store at DLF Park, Chennai. Never have I received the pizza in 30 mins from this store. This time I received my order after 90 mins so I decided to raise a complaint and ask for a refund. They refund 50% of my bill amount. To my knowledge, I am entitled to full refund as per their policy. The staff refuse to refund the full amount.
                                      And now they refuse to transfer my call to their supervisor.
                                      I guess it's time to change my pizza brand.
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit