Domino's Pizza Complaints & Reviews

I have placed an order and make the payment via PayTM. The transaction ID is [protected]. I called to store and they told me that they didnot receive any order from my end but the amount has deducted from PayTM wallet. I called PayTm and they sent me an email in which they clearly mentioned that the order is made to merchant. Please check and revert

Hi,

I am from Bangalore. I was trying to place an order for Dominos pizza online on their website on Dec 2 2016. The debit card transaction went through and I was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen.

After that I even got a mail from dominos saying Failed Order, Refund notification.

Transaction ID: 86261144
Ordered on: Dec 2, 2016, 8:58 pm
Refund Initiated

Dear MANISH,
Please note that your refund has been initiated.

Refund amount would be credited in your bank account within 3-5 working days.

Refund Details:
Order Amount Rs. 625.00
Refund Amount Rs. 625.00
Refund Date Dec 5, 2016, 2:57 pm

I have not recieved the amount yet in my account. Not happy with this. :(

Very bad service when I ordered from dominoz last Friday..
I ordered and got the SMS from dominoz that "Sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."..

so we ordered our dinner from somewhere else and suddenly I got the call after half an hour that they are coming for delivery..what is this? Wastage of food and wastage of money..

next interesting thing..I used #Paytm for dominoz order by seeing 100% cashback in their payment site..but I didn't get the cashback also..Paytm returned me Rs.5 by saying it is as per t&c. what is the t&c?

#Dominoz please check with paytm and do the needful.this is the negative side of #Cashless transaction..so plz take the strong action and revert back

Dominos pizza, thiruvanmiyur branch. chennai-600041.your staff accepted a order ... but delayed to deliver.. and told that the order was not placed... your staff lied that the order was not placed .. i will never order anymore or suggest dominos to anyone.. infact i will recommend not to buy from dominos.. the order amount was 1359rs..not intrested to buy anymore.. thanks for providing such a worst impression ...

I order pizza n online payment by online banking.But my order was cancelled.I complaint dominos. Company send msg that your money refunded your account and our manager call you.but didn't refund my money and no call from dominos.domonos call centre not pick my phone.complaint ref no.2107081.so my money Rs433 refund my account.my phone no [protected] and imail ..softy.[protected]@gmail.com

I had placed an online order on 3rd December, 2016 from CV Raman Nagar. The order was processed to Kagadaspura which was not delivering to our area. After one hour the storekeeper called and informed that he would cancel the order. However, my order amount of Rs 1427 from paytm ( #[protected]) has not yet been credited even after calling them repeatedly about it.

Hi,

My name is Nagarjun S. Last week 11-dec-2016. I tried to order pizza from Online. I tried to pay the bill using PAYTM wallet. The amount got deducted from Paytm wallet, but the order was not placed. I have raised a complaint with PAYTM. They said the transaction from paytm was successfull and asked me to check with dominos.

Any from Dominos help me out and refund my money. Its been a week.

I ordered 2 medium size pizaa on 16th of december and paid via net banking an amount of Rs. 600. But due to an error in the dominos kitchen, my order was cancelled but unfortunately the money was deducted from my bank account. I have tried 3 time and every time I have faced same issue and amount was deducted 3 times.
And till today I didn't received any message from the bank on the refund information or any status.
Please look into the matter and help me to get my money back at the earliest.

I would like to file a complaint againt dominos rg residency sector 119 noida. On 3rd dec i raised a complaint that the pizza was not delivered on time then next day somebody from dominos called me saying that you will get your money in 7 days. Yesterday when i visited there the executive said we have not commited such to anybody you cannot get you money back. Its a completw fraud. My no is [protected]

Booked 1 Med BU Veg Extrav, it Cost me in Total 583 payed online by SBI, it was booked on Okhla Phase 2 branch, They cancelled and said it will be refunded and asked to Book in Nehru Place branch, thus booked again same and this time paid in Cash. It's the violation of Your policy of refunding within one week. Invoice Number DPI6570/[protected]/61499

I have ordered the pizza date 2nd Dec at one of your outlet in Cochin, Kerala.After the online payment the restaurant people cancelled my order since they dont deliver to my delivery address.
They informed me that the money will be refunded since now i didnt receive any money.
Txn No :
HBBR[protected]
Trace No. :
nb[protected]
Payment amount:1181 INR

I ordered a small size pizaa on 15th of december and paid via net banking an amount of Rs. 278. But due to an error in the dominos kitchen, my order was cancelled but unfortunately the money was deducted from my bank account. And till today I didn't received any message from the bank on the refund information or any status.
Please look into the matter and help me to get my money back at the earliest.

Regards
Bhaskar
Vadodara

I have made a payment through paytm on dominos website on 3rd December and my funds have been deducted but order didn't go through.still i cannot see a balance of ₹438 refunded to my account. This is a fake promise made by you all. Very much dissatisfied... Called customer service about 11 times, their rep picked up the call and put me on hold and was on hold for minutes.. no answer. Worst customer support as always. Dominos sucks everytime. Worst experience this time.

Paid for Order
BILLDESK Order #HPT[protected]
Paytm Cash Txn ID [protected]
[protected]:35:05 PM

I sapna given online order pizza to vapi outlet shanti complex vapi at 6;50 pm at friday dated :-16/12/16 but pizza deliverd at home at 11:15 pm and me and my two children are waiting from 8:30 pm after lots of waiting i try to call them after 9:15 they doesnt recived my call, after lots of call they have received my call and i have intimated about my order no:77 than he is doesnt aware about my order and literally mr kalpesh vasava and mr anand are careless about my order, due to careless of your employee my son and daughter are crying lots due to hungriness and they sleep hungry and i have facing so many problem like high tension who is the responsible for that and you have not taken just like careless employees i will go through the consumer court
My contact number [protected]

I place an order with dominos on 3rd December. Online order, no: 197. Due to a wrong address entry, I immediately called the store and asked them to cancel the order and was informed that the amount would be refunded in 7 working days. It is well beyond 7 working days and my amount has still not been refunded. Here are further details of the order:

Domino's Restaurant Address
Indira Nagar, No. 303, 100 Ft Road, Indira Nagar, 2nd Stage, Bangalore- 560038 Ph.no.[protected], [protected]

Guest Name :
Guest Mobile :
Guest Address : 15th main road 100 feet road 15TH MAIN 100 FT ROAD INDIRANAGAR INDIRANAGAR ( 1 ST MAIN TO 18 TH MAIN) BANGALORE INDIA
Txn No : HPT[protected]
Order Number : 197
Time of Order : 12/03/2016 07:43:44 PM
Final Total : 1138
Payment Type : credit
Trace No. : cd[protected]

Hi,

I made an order for medium size non veg pizza on 16th night at 9:30 pm. Although payment was made on same time after the. Pizza guy gave me a kink to pay it was never delivered but was promised that it will arrive in 15-20mins. Reference for transaction is order id: dp[protected] amount:₹ 675.0. I needbyou to kindly reconcile the amount paid!

Please revert the amount 812 deducted from my account.Delivery boy mobile no. [protected] attempted for delivery at 11:45pm which was not accepted.I placed the order at 9:30pm.I was on continuous call but still I was not given any assurance for time.Lastly I informed that please cancel and soon after that I received the call stating that delivery is being attempted kindly make payment.I do not understand the way things were processed.Kindly support.

I have made a payment through freecharge on dominos mobile app and my funds have been deducted but order didn't go through. Called customer service, their rep picked up the call and put me on hold and was on hold for 11 minutes.. no answer. Worst customer support as always. Dominos sucks everytime. Then I had to order manually by visiting the store outlet because then app was showing that new order can not be placed as restraunt is offline now.

My pizza reached at my place after 50 minutes from the time of order. I called them up and said that since it reached me past 30 minutes from the time of ordering and as i paid for the order using mobikwik link, now will my pizza get free of cost because it reached after 30 minutes. They said that it will get refunded to my bank account but its been 14 days (Ordered on 03/12/2016) still i cannot see a balance of ₹127 refunded to my account. This is a fake promise made by you all. Very much dissatisfied.

Hi, i had ordered food from Dominos last week and there was deduction of Rs. 823 from my account but the order was never delivered to me also there was no record that showed at their database that an ordered was placed but it shows on my bank statement. The same thing happened to me today again for Rs. 605. They either need to improve their online trading servers or just buy a new platform that can perform transactions with multiple users online at once. Moreover today i placed a second order for the same amount and the food was delivered to an hour after it was ordered, then after opening the box i realized the food was completely dry and not at all as per any standards at all as it was ordered under an offer. If Dominos cannot deliver proper food under exciting offers they've provided to the customers then they should maybe not give out these offers or maybe increase their staff so they could get everything done on time or to be more crude just stop running their business if they just have to rip off the customers. If this email is ever sent to Dominos then please let them know they haven't refunded my money yet (i.e. Rs 823 + 605)