Domino's Pizza Complaints & Reviews

Hi all,
I ordered using dominos App around 22:20 Hrs on 31 December with orde. No572 . 30 mins not applicable, but it was a nightmare. My order got delivered around close to 0030 Hrs january 1 2017 which is more than 2 hrs. Not only the order was late the pizzas were cold and dry and to make matters worse burger pizza went missing. Extremely disappointed with services. The guy Ajay who brought the order from dwarka sector 12 mentioned that Sandip handed it to him and doesn't have his mobile number. I tried to call up the manager which Ajay gave, but no answer as its already close to 1 Am. So here goes, I took my order for 4 pizza mania orders minus the burger pizza. I will contact the branch chain in dwarka sector 12 regarding the burger pizza that got undelivered :(

Vipul
[protected]

Today on 31/12/2016 I went to Dominos pizza (jubliant foods) near vasanthnagar colony ordered 3 zing parcel, 1 chicken strips, 1 garlic stuff bread, 3 premium pizza, but the ineffecient and lazy staff missed chicken strips and gave zingy parcel. They are ineffecient in taking order and ineffecient in parcel. When I went again they said they need 15 more minutes time. Such a worst service I did not faced anywhere. This would be my last visit to bloody Dominos waste of time and waste of purchasing in dominos and waste of my money

Balaji
[protected]/[protected]

My contact no. [protected](gourav acharya)
Sir I have ordered my pizza on 3rd december 2016 paid rs 216 through paytm wallet .. The order was not placed and I havenot received the refund.. Its been a month . I get messages from dominos for refund but till now I have not got my money back .. This is really heart breaking response from a brand like dominos ..i wish to never opt for dominos pizza ever .. Please refund my money.
I am attaching photo of my transaction via paytm done on 3rd december.

Hello, I did payment to dominos on 25/12/2016 of ₹1077/- via Paytm from my union bank. Money was deducted from my a/c. Paytm said contact dominos as they have made the transaction to dominos.
I request you to reverse my money to my bank a/c asap.
My mobile number is [protected]
I have already mailed Paytm twice and dominos too, but no reply from them. Kindly do the needful asap

I have ordered pizza on 16/12/2016 through paytm.
But transaction from dominos was unsuccessful.
They said to refund my money with 7 days now its been around 15 days. Being a well reputed brand please don't do all these stuffs so that customer should loose faith on your brand.
Please do the needful as soon as possible.
Paytm no:- [protected]
Order was of ₹554

I am Arti Singh. My mobile no. is [protected]. I placed order no. 98 on 30/12/16 at 8:14 PM and paid 651 rs. online. I called the restaurant at 8:15 requesting for in time delivery. Yet i received my order at 9:45 PM. The pizza was all cold and just hard bread and the coke was perfectly hot.
I called the restaurant where they asked me to send another hot pizza within 20 mins. - Order no. 143, placed at 9:49 PM which was received at 11:05 PM.
We returned the delivery boy back and did not accept the pizza. This company is disgusting and irritating. I would never ever place any order again coz this has been happening from last 10-15 times. I would like my full refund of 651 rupees in my bank account ASAP.

I ordered 2 Pizzas on 19/12/2016. I made online payment. After the order was placed, I got a call from Domino's that they don't deliver Pizza in this area(Quadron Business Park, Hijewadi Phase 2, Pune), so they asked me to cancel the order. First of all, if you cannot deliver in a particular area, then user should be notified beforehand that delivery is not available in certain areas. Then I was told that Entire Amount (Rs. 978) shall be refunded within 7 working days. Its been 11 Days, I haven't yet received the refund. I called them thrice. Everytime, I was told that Manager will call you in next half an hour but I never got any call. I never expected this kind of service from a brand like Domino's. Do Let me know when will I get my refund?

On 16th Decemeber I paid Rs 477 for an order but after placing the order i received a text from dominos that the order was not processed due to technical problem and the money will be auto-refunded with 7 days. But till date i havnt received any refund. I wrote twice on their feedback page and also tried to make a phone call but all in vein. Please find attached screenshot of the message.
I was in very good impression of Domino's but looking upon other complaints and my own experience the way they are treating us, its high time.

Hello, I did payment TWICE to DOMINOS on 25/12/2016 of ₹1077/- via Paytm and Freecharge. Money was deducted from my a/c but Dominos said payment failed! so total I paid 2154/-
I request you to reverse my money to my bank a/c asap.
My mobile number is [protected] & [protected]
I have already mailed Paytm and Freecharge, they said contact Dominos. Kindly do the needful asap

I ordered for a small Margareta cheese burst but wanted to alter the order by changing it into a medium one within a minute wherein the Rep over the phone from that side (the same person who I spoke to at the time of first order) denied to do so saying that I can not do so rather can place an order for another small one where he would provide me discount on that else if I don't do that and cancel the order that he had already placed for, doing this would not entitle me to place any further order with Domino's .
If such is the response from an outlet I would not prefer to place any further order with Domino's in future.

Yesterday I did online order from Domino's of almost 2000 INR from my account, my account connected with mobile number [protected]. They did order twice of order number 149 and order number 190. Even they are not asking for confirmation for twice order. I have cancelled the 2nd order even though they have charged me for 2nd order also. Very bad service nowadays from Dominos as unexpected.

On 16th dec I made a payment of 361 Rs. For dominos pizza using Paytm. My order failed but amount was deducted from my paytm wallet. I contacted Paytm for a week and finally got to know that they have a successful transaction but there was a problem from your end. Please look into this matter and get back to me as soon as possible. I expect my return of Rs. 361 in paytm wallet.
Thank you very much
Awaiting a positive response

Vasanth
(email: [protected]@gmail.com)

Dear Sir/mam

I have ordered pizza online through paytm wallet cash of Rs. 388 on 26 dec. 2016 ( time-3:15) but my order has not placed whereas money has been deducted from my wallet.Payment wss made through paytm and show transaction completed.Regarding this have also contacted paytm .when we contacted paytm said " Transaction was Completed" so contact dominos customer care.

Thank you
Regarding
Kamrunisha Azad

Transcation Id -[protected]
BILLDESK ORDER#- HPT[protected]

Hi,

I had placed an order on 16th Dec 2016. I made payment too for Rs. 550/-, but soon I received an sms that my order was unsuccessful. Since then I am continuously following up with Dominos customer care team, but no response so far.

Every time I contact their customer care, I receive and email and sms mentioning reference no. (2113552, 2113620, 2140078, 2167661). I have been informed that someone will get in touch with me in next 24 hours, but so many 24 hrs passed, neither I received any call nor my money refund.

Please refer attached,
- screenshot of mobile app indicating that my order was unsuccessful
- screenshot of mobile app and sms, indicating all reference numbers which I get from customer care team every time when I contacted them for my concern.

Please look into this and do needful urgently.

* Registered Mobile No: [protected]
* Date of Order: 16 Dec 2016
* Resolution Required: Money Refund

Regards
Rajneesh Verma
+91 [protected]

Hi dominos,
I made an order(Chef's Chicken Choice + Coke Mobile) on last sunday, 25 dec in the night around 9:45 PM.
Because of some internet issue I had to tried many times.
So order was not complete because I was getting some error "Too many attempts" but transaction was completed two times. first time i used PAYTM(390 rupees) and second time I used PAYTM + ICICI(163 rupees) online banking(because not suffient balance in paytm).
So regarding this issue I contact Paytm and Icici bank then they said transaction was completed so contact Dominos customer care.
Now my concern is, why I still not getting my money after not completing my order even after 48 hours.
This is very disappointing, I am regular user of Dominos, I didn't expect this type of service from dominos. Next time I have to think 100 times before using dominos service.

I have ordered pizza online through paytm wallet cash of rs. 802 on 25th of december, but my order has not placed whereas money has been deducted from my wallet. Payment was made through paytm and show transaction completed. Regarding this i have also contacted paytm and dominos. both are declining to take the onus to refund the money. Please help me get a refund or at least a reply from them

Dear Sir, I have made a payment at domino's pizza store at mathura using debit card but payment becomes unsuccessful and amount of rs. 291.56 has been deducted from my account and still not refunded.
date : 25/12/2016
time : 12:23:42
TID : 40994724
INV. NUM : 006511
TXN ID :[protected]
Debit Card No. : 435708******1355
Card Type : VISA

My mobile number is : [protected]
Name : Praveen Kr Rai

Kindly resolve my issue ASAP.
Invoice Attached.

Thank You,
Regards,
Praveen Kr Rai
Mob. [protected]
Email : praveen.[protected]@gmail.com

I placed order of RS. 295.01 at your Andheri East out let and the order number was 61 dated[protected]. @ 4:46 pm IST. Attached is the print screens of amount deducted, but Dominos claim it was deducted once only. Paytm confirm amount T was deducted twice. My contact number is [protected]. Pls help and resolve

Sir I order pizza through Domino and payed through Paytm and money had cut from my account and no service give to me.I called so many times to Domino executive s than also no solution had been made. Do please help me and refund my money as i have not been serviced by Domino.
Thank you

From
Vinayak Shukla
[protected]
[protected]@gmail.com

Most pathetic experience ever... Found glass pieces in domino's pizza to the shock of my life... Upon complaining at the store, the staff (A guy named abhishek pawar @ domino's pimple saudagar) showed extreme negligence and incompetence in providing any explanation for such a shocking lapse... No regards towards health of consumers and this franchise has a history of very poor hygiene standards... Store address and photos are as attached below...

Disgusting episode... Suggestion to all is to avoid eating dominos pizzas at all costs, dont play/risk your health.

Request the relevant authorities to urgently look into the malpractices of this outlet and take necessary steps towards preserving public health and safety...

Store address:
Shop no.18, 19, 20, ground floor, rainbow plaza, survey no.7, rahatani, pimple saudagar.