Domino's Pizza Complaints & Reviews

I am a regular customer of dominos and i am very upset by the quality being offered at its outlet at sapru marg hazratganj lucknow, whenever i buy pizza from this outlet out of 5, 4 times i get disappointed because the quality is pathetic here, they give nothing but a thick crust with some topping and no cheese at all and say it's cheese burst pizza, this is what they do all the time and i give my money for nothing more than this scrap so i want some strict action to be taken against this type of frauds because our money in not cheap like your pizza, do something before we lose interest in your worthless pizzas or else you will keep losing ur valuable customers one by one like me, stop showing such distracting and alluring advertisement on television to fool people like us .. again very yyyyyyy poor and pathetic quality and i want my money back

Domino's pizza which i bought in bridge metro on 28/10/16 turned so so bad... Pizza was very hard... So so dry... Hardly any cheese and stuffing... I took pracel... When i opened and started eating it was so bad... It was not worth paying so much and eating pizza... However domion's is know for soft bread and cheesy... These days its just opposite... So bad... I have decide not to go for dominos any more..

I've been trying to place an order on phone from 1030 pm. They transfered my call 5 times new then got disconnected. I tried to place an order online it says order could not be placed. When I am calling on direct number of the nearest outlet it is not getting connected. From past half an hour I'm doing this, such a waste of time and it didn't serve the purpose also. I am very upset with dominos. and now it says it's already 11 pm so cannot place an order... This is ridiculous. Next time I am definitely not going for dominos.

The incident took place on the 29th of October, 2016 at the Dominos' Pizza outlet near Sinthi More in Kolkata. We placed an order for two Medium Chicken Golden Delight and Chicken Fiesta Pizzas instead our order was taken down and billed as two Medium Chicken Golden Delight and Chicken Mexicana Pizzas. We were surprised to be charged rupees 1100 /- because the cost of what we had actually ordered would not come up to the aforementioned amount. On hearing the amount charged, we decided to change our order as we had fallen short of cash and place an order of one Medium and one Regular Pizza instead. However, on coming home, we discovered that we had been delivered one Medium Chicken Mexicana and Regular Chicken Golden Delight Pizza. We have been genuinely inconvenienced by this incident.
I am enclosing the bill for reference and I hope that this matter is seen into a the earliest.

Your dominos at bhavnagar, waghawadi road gujarat is pathetic. We ordered or pizza at 8:30pm on 28th october 2016 and can you believe we got the delivery at 10:51 pm on 28th october 2016. Is this the service you guys provide. No call or acknowledgement call from your customer service. My kids slept hungry by just eating bread and milk. Highly disappointed and angry.
Sandeep sharma
Order number:106
Invoice no: dpi66095/[protected]/34577

Hi

i hv ordered one cheese burst medium triple tango veg pizza at your MDC outlet in panchkula on phone for delivery at 3:50 pm vide order number 86 and its 5:20 pm now and am still waiting

i guess its 30 mnts or free all over world. But in India they deliver in 100 minutes and charge full amount over and above you have to call them n number of times for delivery. Moreover every time you call them they talk to you very rudely as they damn care about there customers .

kindly look into the matter and resolve

Dear customer services,

Takeaway location: domino's (bangalore) italian pizza ordered via food panda,

Reference: [protected]

Where: domino's (bangalore) italian pizza ordered via food panda

To explain in more detail i have ordered pizza costing 1354 rs, on 10th oct 2016 08:20pm, and the order number was #17. got a call later that the order is cancelled and the refund will be initiate soon, later message received that "we have processed refund and will take 4-5 business days to appear in bank account" but i have not got the refund till date. my mail id is [protected]@yahoo.co.in and number:[protected]. this happened on october 10th, 2016 08:20pm

To resolve this issue i would like you to need refund.

Please reply to my resolver email account as i would like to keep all of my communications in my personalized complaints case file.

Yours faithfully

Pawan bhagat

I ordered a non veg pizza and while i was eating the pizza all of sudden something hard broke down in my teeth and as i swallowed it it cut the upper part of mouth and it began bleeding and moreover it had passed down throat and now i am experiencing too much pain and I even consulted my doctor so he diagnosed that something sharp most probably a piece of glass had caused this so I want that the sternest actions be taken against the employees and I should be compensated howsoever it may be acceptable to you

On 21 Oct I ordered domios pizza and paid through paytm wallet, But the transaction was failed and paytm deducted my 554 rs, saying that order is successful. Please return back my money.

After getting connected from paytm, they replied as:
Hello Vaibhav,

Greetings from Paytm.Com !

Thank you for contacting us and apologies for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant "DOMINOS" your transaction under order HPT[protected] was successful from our end. We would request you to kindly contact the merchant "DOMINOS" customer care team for the order confirmation.

?Further, we would like to inform you that, as per the policy any successful transaction via Paytm cannot be refund. we request you to kindly contact the "DOMINOS" customer care team for refund and more details.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service.

Regards,
Paytm Care Team

PLEASE HELP ME OUT.

Hello dominos,

Generally, a substance Rennet is used in making cheese.

Please tell us whether you use Rennet in making pizza cheese as when I asked the same in dominos store, they said we don't know Rennet

So tell me wether it is used or not and of not, what substance you use to coagulate the milk essential for making cheese.

Navkar jain
[protected]

I am a resident of Howrah and love to eat pizzas. I regularly order pizzas from your Howrah and sinthee more restaurants. Last time when I ordered pizza, it was delivered late, cold and with one sachet of origami and chilli flakes. I submitted a feedback. On this I received a call from the captioned employee Mr biswajit Sarkar who is very rude and told me that because they are not able to satisfy me, I should stop ordering for delivery and only go for pick up and dine in..
Is this your standard of customer service.?

On 23rd October, at 10:55pm I placed an order for Dominos on the website. I then paid via PayTm wallet. After paying, I was just redirected to the dominos website. I the called Dominos and they said they have not received the order. However the money was deducted from my bank account. I contacted PayTm, they said the transaction to Dominos was successful from their end and told to contact Dominos.
My Dominos transaction order is HPT[protected]

There was almost negligible topping and it ws not evn baked proprly and the boy has also delivered on time and he even charged me for dat so pizza doesnt remain hot as expected
Pizza was really to bad. It doesnt live up to my expectations. So I want you to make it gud and contact back to me.
You better look in to the matter and make it right...

I received a failed transaction page for transaction id HPT[protected].
It was for 2717 rs and was done using PAYTM wallet.

Subsequently in next attempt the was successful with transaction id HPT[protected]

Transaction Date:21-Oct-2016.

I had also verified from local Dominos center and they did not receive the first transaction.

Checked with PAYTM customer they wanted me to contact Dominos

Kindly initiate the refund OR let me know how to contact you.

Dear Sir/Mam,

Right now I am in domino pizza Boring Road, Patna Bihar, I ordered pizza and order number was .
TV was on and music was going on but some vulgar scene started which was fully vulgar .i felt ashamed with my family .and other peole felt same .
I am a regular customer of dominos since 2010 when i was in bangalore .
This is first time i am facing this that dominos men were using usb to watch video songs in which there was a completely vulgar scene .
I hope some action should be taken .
I have bad experience here at ur dominos.
My order no is 167 .

Regards
Kunal pratap

Hi i tried to place an order today and money was deducted from my account but order was never placed. I had place a new order in store and pay and Dominos still has my money that was deducted for online order please rorder me.

Customer Name- Arun Sinha
Phone No- [protected]

Dominos Store name-Ground Floor, Hotel KDM Place, Holding No.176 to 208, Ward No.6/12, NH-31, Har Har Mahadev Chock, Begusarai-851101 Bihar

Date[protected]
Order No-(If possible)
Bill No- HSBI[protected]IGAACWFIK0

This is very ridiculous behavior we had seen first time from the outlet of dominos worli.

We had ordered 2 veg stuffed garlic bread with 1 fanta which we had received after 1.10 hrs after the order was made.

So we are asking what was the time guarantee for the order they say no time guarantee for that order but at the time of giving the order they not said that the order was not guaranteed by the time.

We are hungry at that time and we are not got anything at night 11.00 clock.

Nd there was also not good response we are getting from the line managers naveen from that outlet for the same even after calling thrice a times.

I wish the dominos would take some steps to avoid this types of mistakes.

And i also don’t know what type of customer satisfaction this dominos outlet was giving and this outlet is always delivering the order late first time we had penalized them with sorry card but this time the store manager naveen even does not give a response to same.

This i am writing such a big mail because you know what was the position when some was hungry and don’t get foods.

Sir i am your regular customer i place three reg piza but the diling hande miss pinky give me only bill of one piza and she took amont of rs 190from me foe three piza. Anyhao i am wating for my piza atleat of 40 minutes but no one can place my order all your server can plase all the order in que after me after asking by me for my order the give me two piza than i said that i had paid for three piza the ask me for wait or five minutes but after five or ten minut the serve me one hot and two child pizza i ask thm wat are the doing their behavior is so rude thae all at the time of duty are just kidding and lafing with each other i talk to thear superior one but i can not get the positive response from him

I thout that for your company there is no value for your customers please take n accessory action against your staff to make your reputation other wiase you lose your custemors like me thanks waiting for your revart

Dear sir / madam,
I had a cheese busted pizza with extra cheese large 2 quantity. But i was not satisfied with what i got. The complain is there were no extra cheese in that & the making was over burnt so the taste was spoiled. I had ordered at night so that's why i had continued eating with that only.
So to make my taste better please see to it. For quarry call: [protected]

Thank you

I ordered pizzas online from Dominos website on 8th October at 7:30PM. We were waiting for our pizzas as the status of order was showing as dispatched on your tracking page. But suddenly we received a call at 7:52PM from the restaurant which was supposed to deliver food for us and the girl said that they don’t have navratra pizza available in the restaurant, which was totally unacceptable because your website allowed me to create that order and the restaurant should have that order available when its showing as dispatched. Even if the restaurant don’t have it available they could have managed with some other restaurant because there are so many Domino’s outlets in our area. They could have done something.

I was very upset because I was having fast that day. The thing which made me more upset was that I received a call from restaurant at 7:52PM to inform me that they won’t be able to deliver my order. After 22 minutes of my order creating time and we all know that Dominos have 30 minutes pizza delivery guaranty. That girl was unable to answer any of my question and he transferred the call to his senior named Ajay. The guy said that they can deliver my order except navratra pizza which was not acceptable. I asked Ajay to write an email from official email address that you don’t have pizza available and that is the reason you won’t be able to deliver it even if its showing DISPATCHED. He said that he will need to check with his senior and will get back to me. I received a call in next 5 minutes saying that Dominos outlets don’t have an option for sending emails(ANOTHER NO). During all this conversation it was already 8:15PM.

At the end, I asked Ajay to send me the balance order and asked about my bill. While he was doing some calculations, your 30 minutes delivery came in my mind and I said that am not going to pay as it is more than 30 minutes. He said OK and the call was finished.

I called them again at 8:32PM as there was no update regarding our balance order and they said that it is still being prepared.

We decided to go to the restaurant to pick up the order because its hardly 7 minutes away from my place. When we reached restaurant, what we see is they have prepared just 1 pizza, not the balance order(except navratra pizza). When I asked them about my other things they said that its not prepared and if you say we can do it now. We went downstairs in the sitting area to get the complete order and after 10 minutes we received it. While we were having it, I decided to have more crispies and went upstairs to order it, BUT THE ANSWER WAS AGAIN NO. They said that they don’t have crispies available anymore. SERIOUSLY!!


Now you guys tell me, is this the kind of customer service Dominos is supposed to provide??


I have attached a screenshot of your tracking page to give you the details of that order.
I will prefer this email for further communications.

Regards,
Mohit Arora
[protected]