Domino's Pizza Complaints & Reviews

Hi,
I made two payments of Rs 593 each using Dominos websile but it did not get redirected from the payment gateway after debiting the amount.
The order was not confirmed neither I get any acknowledgement.
Order details:
Ordered date: Nov-05-2016
Name: Kislay Kumud
Mobile: [protected]

Amount debited: 1196 Rs
I have contacted the staffs in shop, and tried contacting 68886888 but no luck in that.
I really appreciate your quick response in this.

I am a regular customer of yours over the years, today I have placed an order at your saibaba colony outlet, first of all, the large crust pizza was not available in any of the category and the quality of service in your this outlet is diminishing day by day.It took hardly an hour to deliver my order which is way far than your time limit, i had to quarrel with the ground manager for the delivery free of cost.Is this not your duty to delivery it free when you are not keeping up the timeline, is this way a MNC company works?please look into it otherwise you will loose good customers like us and the quality of pizza and side orders where not up to the mark.
Thank-you

Online pizza was ordered from food panda mobile APP on 08.10.16 which was delivered from Dominoes to 503, Daffodills, Magarpatta, Pune for Rs 540 but transaction was carried out twice for Rs 540 as per standard chartered credit card statement dtd 16.10.16
transaction ref no 75503726283009778046709
& 75503726283009777832216.Please resolve as it is serious

I ordered pizza yesterday but that time the payment got unsuccessful stating there is a problem now today morning 321 got deducted from my account. What the hell is this, why the hell I will pay when I have not got the pizza. Refund my money immediately. This is not the way a company like yours should take money. This is disgusting. Now I couldn't find the customer care number to complain. Please help me.

My complaint
1) Automatically generated bill twice
2) Delivered after 1hr 15 mins, no special holidays or jam packed orders, still payed the bill
3) Dialed customer service no. twice but no response
4) Absolutely unapologetic and unjustified behaviour by the telephone attendant
5)Pizza was totally cold n below the standard which the company promises

I was trying to place the order online, but it took 20 mins by showing please wait for 2-3 minutes. When I called asked branch to place the order, they picked the call and hung up after 4 seconds 5 times at the closing time. By which it was already 11 and I could not place the order. I am very much disappointed by this, why do u do that at your closing time. And while placing the order online it took 20 minutes and nothing happened. I[censored] really want to treat your customers in this way it is never going to happen in 30 minutes which is very much dissatisfying thank u.

So the Domino's 30 minute scheme is a hoax: I ordered my pizza from the Good Earth outlet in Gurgaon. I placed the order at 7:55 pm. The delivery made the entry at the gate at 8:26 pm(I get a call when someone comes to deliver to my home), and he arrives at 8:31 pm. Not only did the delivery boy "Hassan" falsify his login details at the gate, he was also disrespectful and discourteous. The manager Mr. Anil is a brazen and rude person who doesn't know the first work of managing a franchise, he is uncouth and has no sense of talking to a customer. I tried to reason out with him but he dropped the call and threatened he won't give me my pizza. Not only was I overcharged, I felt humiliated and degraded. Worst experience ever. It is such a shame that we have Indian people talking to customers like this. My order details are: Order No. : 243 Time: 7:55 pm Contact Details : [protected] I am circulating this everywhere, so that no one else feels cheated and humiliated like I do. I have made the complaint on your site as well. Lets see what you do now.

Yesterday I was gone to your outlet which was situated in Patel Nagar metro station gate no 3. I was Ordered 1 cheese burst rs 469 including taxes .. I was jus asked from your executive that scheme is already opened by your dominos that i[censored] buy 1 get pizza you got absolutely free then he said our company has already scheme closed. Then why your company still give advertising in television

We got only for u coupon from dominos. One plus one free offer. We called citycentre dominos outlet, siliguri, west bengal. They were not ready to accept the coupon, they said they dont have any offer. We had to argue with them, talked to mr. Ranjeet, seat manager, he was not at all cooperative. This has happened with us earlier, they tried to discourage us everytime, when we get special offers. Too bad for dominos name. Never happened in other cities. Only we are facing problem in citycentre mall branch

We were delighted to hear that there is a new branch near our place for Domino's and we thought of placing an order. well 1st while we tried to place the order online to our surprise that brunch is not included. 2nd when we called the executives had no clue how to respond to a call and had no clue how to take down an order and kept on passing my call from pillar to post. 3rd to my surprise just after confirming my location suddenly my call went blank, I checked my phone and realized they placed the call on mute and then they disconnected. And if you are wondering that my phone had a poor signal then NO, it had full tower. And 4th when I called back once again they told me "WHEN WE"LL HAVE A DELIVERY BOY AVAILABLE THEN WE"LL CALL YOU AND CONFIRM YOU THE ORDER". Is that a Customer service ? this is just appalling and completely not acceptable. If this is how they are planning to continue then I may say its not going any far.

Manger Mr. Samrat Chaterjee of lake town branch while talking disconnected the line. My order was placed at 5:08 p.m. and was confirmed by your volunter that the order will be placed within 30 mins and after my repeated call my order arrived at 5:54 p.m. As per the company norms I have asked to provide rebate for such a delay he not even bother to speak and disconnected the line. Thereafter after such an unethical behaviour I returned my order and if this is the attitude of the representative of jubliant foods It would be surely a deadlock for the company. the delivery boy was Mr. Akash. I would be waiting for a strict action against the same.

On 1st nov., i ordered two pan pizzas (One onion and one onion with paneer) through its app for pick up, from hapur dominos outlet. Everything was fine till i received my order, the taste of pizza was so bad that i couldnt take a single bite of it, especially the sauce that they used for making it and bread too. I have eaten dominos pizza several times at many outlets so i can better compare it with this one. I request you to look into this matter so that these kind of things are not repeated again.

Order no - 115

Who will pay the compensation to me?

I can't do any transaction like rent payment/ticket purchase/shopping for marriage for another 1 week because of callous attitude of staffs at dominos, doddakannelli sarjapur road outlet. They have lost my debit card during bill payment. My card is blocked now. I can’t do any transaction. Even i to pay to pay the penalty to the bank of rs.500 to issue a new card. I am suffering because of these guys.

I ordered a pizza by mobile app amount deducted but order cancelled is didn't take place. I request you to kindly refund my money back . It has been 6 months and all in vein. I visited the place from where I ordered that pizza . But after waiting for such a long time . I didn't get any response. Kindly resolve my problem otherwise I have to complain about this to consumer forum

Yesterday I purchase one pizza from domino's. there was a offer of buy one get one free. it was written on menu card that prices inclusive of all taxes. still I was charged with 6% Service tax. Then why service tax is charged even if it was written as Inclusive of All Taxes. Kindly guide me regarding to this issue.
please find following details:
Invoice number: DPI6673/[protected]/47580.
order no. 207

I m the most disappointed customer of Dominos pizza. I ordered pizza by making phone call at sion branch in mumbai. The girl on phone was pathetic. Not able to giving info about menu. Confused while talking. Still after giving order at around 8 pm on tuesday 1st nov. I waited till 8.45
Again i called said it will come.
At 9pm again i called and that same untrained girl on phone ask me my registered no. MINIMUM 10 TIMES again nd again. No info fm her.
At 9.15 again i called the other girl picked up and told me that it was take away order so not delivered.
SHOCKING... I NEVER said it nd by mistake that girl who took order punched on some wrong button. Then at 10pm i got call fm delivery boy for asking address and when he finally reached the pizza was totally cold so i returned. THIS WAS THE HORRIBLE SERVICE OF SION BRANCH. DIEGUSTING. WILL NEVER EVER ORDER ANYTHING FM DOMINOS SION

There were two orders - 6:55 pm and 7:04pm

Both were delivered @7.55 pm.

There was extra topping ordered with margharita, which was missing.

I have been trying your central call in no. for last two hours, and its constantly on hold.

This whole experience sucks! and now their complaint site also does not work (captcha problem).

Order nos. 244 & 251
Aditya mall cbd shahdara

I give order at the start of movie &ask to serve in intervel.in interverl when serve me dominos product it was cold. And sauce packet only one. Dominos are very cheap company. And service very poor. I advice any family can not order in the future in to dominos. Please give my paid amount remberse me. I paid 310.00 rs. To dominos counter. Ashish gupta

Me and my sisters had ordered a marble cookie brownie cake from dominos like 5 days ago but i never got the chance to complain due to work keeping me busy point is i bit into one and found a white hair in it. i was disgusted because we all have dark hair. id like a refund or my money back. i had a picture of the hair in the brownie but my little nephew deleted it. my sisters saw me bite into my brownie and pull the hair out. so i can sue if i wanted to.

Had a very bad experience with dominos green park. placed an order on 31/10/2016 at 09:27. the delivery was confirmed for 45 minutes.. did not receive my order until 10:50. called back to know that the order was not taken. the guy on the phone santosh was giggling during the call.. spoke to anurag who claimed to be manager was of no help... he said he reports arun suri or surai... dominos is getting pathetic day by day. working with multinational in noida and giving them good business is something that has to be seriously thought. i think it is high time to change to pizza hut or any other... i am really frustrated and i am gonna take this to consumer court and social media...