Domino's Pizza Complaints & Reviews

I ordered 1 large and 1 medium margarita pizza at dominos sector -56 gurgaon (hong kong market)... they made me wait for 45 mins and after that i got the reply that "our oven is not working".. if the oven was not working.. they should have told me earlier... i am seriously annoyed and want to lodge official complaint against dominos which promise to give free pizza if it is not delivered in 30 mins.. they cpuld even give me my order in 45...

Dear team,

I tried to order for pizza two times, online yesterday evening approx 8. 00 p. m. but two times amount of rs. 805 deduct from my account but order not place dye to some error. i request you to please refund my deduct amount of rs. 1610 asap. my details are mention below.

Name - manish kumar
Address - flat no. 204, tower no. 12, omaxe city palwal - 121102
Mob. [protected], [protected],...

There is no doubt with the fact that some employees at your place are just so dumb. There is a guy called gautam at domino's pizza in rohini sec-11, delhi. We placed a order one hour ago in which he clearly mentioned that it will take 1 hour to deliver our order. But we actually waited for one and half hour till 11am of one of your other employee. Tired of waiting, we made a call and that gautam said that we didn't place any order....

I have placed an order to dominos on 13th august 2016 of rs 395/- i had paid for the same using hdfc mvisa, the payment for which was successful to dominos. But dominos had refused to confirm the order saying no payments had been received by them. It has been more than 5 days now, neither i have received reversal for the payments i had made nor i have received any orders. Please support....

August 17.2016
My friends and me visited domino's pizza mg road trivananthapuram as per i got offer by domino's by sending message via mobile. My coupon number: crm2fa967d460 under dominos super value offer "only for you"; buy 1 pizza & get 1 pizza free walkln/order.
Whoever serve by dominos starting indian name 'v' maybe vijay or vishnu manager treats us badly and unpleasant. As i am foreigner we use to visit leela groups...

Sir,
As per dominoes policy after half hrs delivery we get free delivery. But my order no.164 dt. 17.8.16 time 21:28 serving faizan invoice no. Dpi66250/[protected]/27580.
My full delivery was at 10:55 but the staff charged full amount. On same frenchise we were told that the order will be free but the staff charged full.
Definitely the staff kept the money himself.
Please check this serious issue.
Dominoes...

I am from coimbatore and i ordered domino's pizza at saibaba colony branch dated 17/8/2016 time 8.29pm and order no.78. And this is the 4th time my order got delayed. They have been doing it always i get a call only after an hour or more i had to today cancel the order and asked the delivery guy to take the pizza back. It's soo frustrating people here waiting for dinner and your service is like this....

I received a failed transaction page for transaction id gpt[protected].
It was for 531 rs and was done using paytm wallet.

I had also verified from local domino's center and they said the order was not declined.
Order was done using ph number [protected].
Date of transaction: 12-aug-2016
Time of transaction: around 8:30 pm
Kindly initiate the refund or let me know how to contact you....

This is the worst experience i had with dominos. The delivery boy is so unprofessional and had no "etiquette" of talking to customer. He gave 3-4 missed call at the starting. I did not return the call because number was unknown to me then he called me and asked “do you have an order which needs to be deliver?” i replied “yes, please deliver it”. Then he lied to me that he is standing outside and asked me to come outside of my campus...

I got an sms (Screen shot attached) of 30% discount offer on walk-in / order and walked into dominos palarivattom outlet today (15/08/16).
Though the offer was for walk-in also, the counter staff said "off" is applicable only for online orders.
As i was a frequent buyer from that outlet till my transfer to chennai, i knew there used to be some discount on purchase of every second pizza. He said no such offer exist now.
My...

"The worst Facts which i came to know about Domino's Pizza"

As a very regular costumer of domino's i went yesterday for my birthday party along with my friends, on there so called marketing offer BUY ONE GET ONE

The worst fact is -They are not suppose to ware hand gloves while filling the toppings on pizza
As you can see in the pics which we have taken yesterday.
The same person fill toppings...

Hi,

I am from delhi and ordered pizza from dominoes yesterday on 14th aug via the mobile app. The amount got deducted but i did not receive any order number/confirmation and also the pizza. I had to call up their customer care department almost 5 times just to figure out that what was going on.in the first three calls i was kept on hold by customer care representatives for around 8-10 minutes as he was transferring my call...

I am a resident of Bangalore and tried placing an order with Domino's mobile application. The application processed the order and even started baking the pizza. (attached the screenshot for reference). 25 minutes later, I got a call from the Kagdasspura dominos resteraunt saying we won't deliver as your address is in non-delivery area(imagine that's the state in a metro like bangalore).

To give an idea about the difference...

After charging rs 650 for a pizza, the restaurant doesn't provide tomato sauce and the delivery boy was also very rude. I lodged a complaint and was promised a complementary pizza as an apology. The pizza never came. When i called the restaurant, the started denying what they had promised. Cheaters and thieves. First of all charging so much money for one pizza, not giving the right service, and then dodging the customers with false promises....

Dear sir/madam,

I had ordered pizza on 06/08/2016 vide order no. 304 at 07:23:13 pm which is delivered to me after one and half hour. At 08:50 pm, you can check this from your records against this order.

As per company policy any order completed after half hour is eligible for 100% cash back. As it is prepaid order your are requested to please make the refund to my account.

Thanks,
br...

I placed the order through Dominos Website and amount got debited from my account. The order didn't get confirm. When I called customer support they simple said wait 7 days to get your money back. How can you expect students to wait 1 week for refund when it was a fault at your end. Either you should provide reliable service or should change your refund policy. Now almost Rs. 580 has been debited and I cannot place another order until I get...

I have ordered pizza and sides worth 407 and i have paid full amount but i have not got my order after 2.30 hours also i need my money back and compensation other. I have attested order proof below please go through that you will get my contact no e mail id and order details. If you want any further detail you can contact me on [protected]...

Sir, myself ritu dhull i placed an order online for dominos pizza at hisar on 2:18 pm today and i recieved my order at 3:00 pm wich was 12 min late according to your condition of 30 mins please repay my amount (1046.52 ruppes) which was paid by me in advance by online transection.
My order no. is 62 dated 14/8/2016 at 2:18 pm. It would be very gratefull of you to respond to our request...

Its more a request than a complain. I get 1 on 1 offer every sunday . But they send me message so late in the eevening. I would request you to send me message during aftrnoon or in morning after 10 am till 12 pm. I m yours regular customer. So plz take my matter into your concern.
Details
Offer- only fr u 1 on 1 free
Mob no. [protected]...

Hi

Concern which i would want to highlight here. I had ordered pizza and this time from navi - mumbai - kamothe, order no.166. The net value of the pizza after all discount was rs.350/- (As per the online bill), however when the pizza was delivered the amount payable on the hard copy of bill was rs.358/-, a difference of rs.8/- which i am not sure why this difference.

I had ordered from pune as well but the...