Domino's Pizza Complaints & Reviews

Dear sir,

I am Deputy Manager in The Indian Steel & Wire Products Limited (A TATA Steel Subsidiary), and have been a regular customer of Dominos since 2010.

For the last 3-4 orders, Dominos, Sakchi, Jamshedpur has been taking 2-3 hours for delivery of Pizza which comes in totally cold condition, which are not even eatable after this delay. I hope, Dominos values its regular customers in a well manner and would be willing to resolve this issue. Today also the Pizza Delivery Person came after 2.5 Hours with Cold pizza in his hand.
I would be asking 2 question here :
1. Why should i buy a cold pizza after spending 400-600 bucks ?
2. Dominos outlet always confirms that Pizza would be delivered in 30-45 minutes max. But why 2-3 hours persistent delay is observed.

I am seriously disappointed with the Dominos, Jamshedpur outlet services. Kindly look into this matter and come up with a better plan and delivery strategy.

It is far better to deliver no service, that delivering a cheap and bad service.

Regards,
Vivek Prakash

I visited kirti nagar outlet on Saturday 3 sep 2016 payment of 105 is credited from my account person standing in store told me i will get my on Wednesday.
on wednesday i have words with manager ms pooja she dnt have manners how to talk with customer she has pathic type nature i just want to slap her for his words and in tone she speaks witrh me . i will never visit to this outlet again . i dont know why you are hiring brain less bimboo.

After accepting the order and full payment online, the website kept giving me stays as - chef preparing - ready for dispatch etc... I contacted the hoysalanagar branch (Which by the way does not figure on the dominos official website when i tried to post feedback - is it intentional ;-)???) when my order was not delivered even after one hour...
The person who received the call told me our area is out of delivery area, when i questioned why the website gave me ready to dispatch, he lied to me that they tried calling me three times and my phone was busy (Unreachable would have been a better excuse because when i'm busy its is supposed to show in the missed calls list/ i also have call divert to my alternate number). Whileon the call he informed its cancelled (I have no cacellation notice even till now my order says "order accepted" please check my call history and you will know they neer seriously tried to reach me. When i asked for the manager, a badly behaved, impolite and unprofessional person named ashish banerjee spoke to me, and basically told me to hang up and get lost, and that i can do anything, it does not bother him. He told me to go find my own way to complain and use the website to raise feedback. He also refused to send any email confirmation regarding acceptance/cancellation of my order in his typical arrogant and rude manner. Pathetic service and bad attitude and rude behavior by staff including ashish banerjee - manager shows the class of customer service with this branch... I have faced this many times previously but ignored it, this time i thought its high time. Can you as a ceo tell me "is this your style of customer service ad retention in today's highly competitive market, your service at least at the hoysalanager branch sucks big time, and when you employ people like ashish banerjee, its only expected... What happened to this order??? Where is my money rs 1600/ gone?? Why did you accept my payment if my address / zip code was out of delivery range??? Why did your website keep giving me status as though my pizza is ready for delivery???

I ordered a pizza in jalandhar doaba college branch on 4th september order no. 129. First of all it was the worst pizza ever and the pizza was not even cheese burst. I ordered a veg extravaganza cheese burst pizza medium with garlic bread. Then that person calls me to confirm my order and due to some network our call gets disconnected and when i call back then he didn't even respond to my phone. I am a regular customer of dominos. Next time i am not going to order a pizza if you don't take any serious actions. My no. On which i ordered is [protected]

So I got off from tuition at about 10:15 and thought I should go down to dominoes and grab a pizza but to my surprise the attendant there said "I couldn't come in as the restaurant isn't open for the day" so I said 'okay'. I asked if I could wait there before ordering and the attendant said 'no'. Perfectly fair. So I kinda hung out around the place for 45 minutes and when I returned, to my utter astonishment there was a couple already sitting there. I was blown away by that. Here I am hungry, tired and they made me and my friend wait for 45 freaking minutes. I really thought we finally had a place worth going out and have a good time in this city but all I got today was utter humiliation and a bad sunburn. I was really hurt by that. I guess Bikaner still hasn't got a premier restaurant that is worth going out for. I guess I'll have to wait for sometime before I order again.
Thanks for the poor service
Will remember that when next time I am choosing between dominos and let's say pizza, McDonald's.
Goodbye
P.S - Neat trick with the capcha error on the original website.

I had ordered a pizza online for home delivery. I have been charged with service tax in the bill for my order when it was not supposed to be charged according to the law. I would like the concerned person be informed about the same and look into this and remove the tax being charged for delivering.
I had ordered from an outlet of Bangalore and have already paid for it. I hope it is revised and I don't find the same issue when ordering the next time.

Sir on 4 sep 16, i ordered pizzas and want to do payment through mobikwik wallet but i didnt have balance in mobikwik wallet that time so i add money in that through the same webpage of dominoz in which option of payment is through wallet and did the transaction but after submitting OTP it said due to some technical error the trascation was not completed..and money was deducted from my ATM. Then i ordered again the same pizzas and dis time i ordered through debit card itself not by mobikwik and it was completed and order no. was 121..i got that order but what about the money which was deducted earlier..Reply ASAP.
NAVEEN MITTAL

We were given Super Value Offer coupon: CRM91F0DD035D yesterday for 1+1 Pizza free on Sunday.. when we called Dominos at Panipat branch.. the person named 'Rupak' firstly said that this was invalid coupon code and when we called again he said that this coupon code was used already.. upon request to clarify who ordered and where this was delivered, he had no answer and denied very rudely.

this was frustating experience because this happened to me second time in one month history and i am confident that Dominos either makes a fool of their customer by sending false coupons or else this panipat branch office transfer the scheme to other customers without our consent..

can someone clarify what the actual issue is and how can they deny coupon code on phone.

Thank you,
Neeraj Agarwal
(Mobile no.[protected] /[protected]

Today i have ordered pizza from dominos at 8:40 pm, i called outlet at 9.30 pm they said it will another couple of minutes to deliver order. I asked why? Because today no bogo or another offer going on, so there should be no reason for delay in service.

I got pizza at 9:45 pm and it is not hot and *not eatable* at all.

This type of incident had happened to me from last 5-7 order. Everytime they are failing to deliver pizza on time.

I'm working with larson & toubro (L&t) and usually we ordered from dominos, now i'll try to avoid ordering pizza from dominos as much as possible.

*very poor service*
*i am not going to order pizza anymore from dominos*
* i want my money back*

I have ordered twice from dominoz online once in a day for Local area Sector 5 panchkula after checkout its took to me payment option payment is done by my side amount is deducted but didn't get any order confirmation.. what the hell is this n how can i get my money back... Now what i am Suppose to Do.. Its always a Bad Experience With dominoz Please do the needful ASAP.

my Ref No are POS PRCH
POS[protected] www.dominos.co.in Noida

WITHDRAWAL TRANSFER
INB PayU Payments Private Limited
[protected]IG0CQJHFJ1

Although I got a mail 11 days ago stating that the refund has been processed but still i have not received the amount in my account. It states :-
"Please note that your refund has been processed.
Refund amount would be credited in your bank account within 3-5 working days."
Transaction ID: 69758776
Refund Amount: Rs. 2028.00
Bank Reference No: [protected]
Please look into it and let me know.

I have order the pizza at dominos Pitam Pura Kohat enclave Delhi and I told the person that pizza baking should be excellent but still I receive the unbaked pizza with out cheese . The same thing with Garlic Bread as well. I tried to call them for this quality issue on [protected] but nobody picking up the phone. Now it is 10:20 Pm they have spoiled my dinner.

I need to take the strict action against them.

I am attaching the copy of Bill.

I have order the pizza at dominos Pitam Pura Kohat enclave Delhi and I told the person that pizza baking should be excellent but still I receive the unbaked pizza with out cheese . The same thing with Garlic Bread as well. I tried to call them for this quality issue on [protected] but nobody picking up the phone. Now it is 10:20 Pm they have spoiled my dinner.

I need to take the strict action against them.

I am attaching the copy of Bill.

I went to Dominoz in March 2016 in Daryaganj Branch delhi. I gave them my contact number when they asked. Now i am getting unknown calls from people who thinks I work at Dominoz. when I asked, they told me that receptionist of Daryagnj Branch gave them my full information i.e. my name, my contact number. This is the worst thing of Dominoz in a city like Delhi.

I placed an order of (regular farm house with cheese burst+premium burger pizza ) of Rs. 425 order no. 98, they send me normal pizza when i complained, a guy by the name of (ALAM) said that i have to check that pizza then he will deliver new pizza. his pizza boy is already late then he is saying that he have to check that first pizza. they and "ALAM" dont know to manage a customer and how to response the customer.

RESTAURANT ADDRESS:
VASUNDHARA ENCLAVE
SHOP NO 1, FIRST FLOOR, CSC MARKET, NEAR CITY APARTMENTSDALLUPURA/CHILLA, VASUNDHARA ENCLAVE, NEW DELHI - 110096 PH.NO.[protected]/ 25
ORDER DATE/TIME : 09/01/2016 04:11:14 PM

I am talking about dominos outlet in CGR mall sriganganagar
I have visited 4-5 time to taste burger pizza but its not avaialble any time after talking the matter with the outlet manager he has just only one reply all the times that burger pizza is not avaialble due to supplies.
I[censored] cant provide the product to your limited numbers of outlet then i jave suggestion for u to stop launchinv products or shut down your outlet

Please provide the satisfactory reply as soon as possible

Yesterday I ordered 2 pizzas online on their website on 31st August 2016 (at 8pm) - 1 Spicy triple tango and 1 Mexican green wave (both medium sized cheese burst). For payment, i used option pay using debit card.Payment deducted from my account but order failed - order failed due to some technical error it was showing to me on screen. Till now there is no refund and I don't know whether it will refund it at all.Will the money be refunded because i never got an email from Dominos that they will refund the money. What am i supposed to do? The money indeed got debited and i didnt get any message also from Dominos about my money back.
Bill amount - Rs. 554/- . Kindly reply me under this Email id - sakshi.[protected]@gmail.com
Kindly refund for this -
My account details are listed below -

Account Holder's Name - Sakshi
Bank Name and Branch - Standard Chartered and Noida
Account Number[protected]
IFSC - SCBL0036024

I live in Sekhon Vihar, Prahladpur, which is approximately 5 kilometers away from the Sector 4, Dwarka Domino's store and it hardly takes 15 minutes to deliver here, but they still say that they will not deliver here. I then tried to contact Sector 20, Dwarks Domino's store which is about 6.5 Kilometers away from here. But even they do not deliver.

I had order the pizza on 30th of August at night 8:40 pm and I received my order at around 10:30 pm.. I had always been facing the same problem whenever I order a pizza from Dominos. The pizza usually will be delayed or sometimes will be cooled and will not have proper taste. We were hungry and were waiting for the pizza but did not receive the pizza from around 3 hours I ordered . As a result we had to cancel our order and we had to make some dish immediately at home.. this had been a great problem to us.. the service of Dominos is really bad and we would not like to order any pizza from next time..

Last nigh i was trying to order a pizza over d phone i was discussing with my mother about the pizza the guy was taking order banged the phone on my face it is very humiliating.I told dis to his senior he offered me a burger pizza.I received d order at 10:55pm I placed d order at 10:13pm.The delivery boy came after 45 mins i told him tat your policy is 30mins or they insisted me to pay 130bucks which i did n he left n when i opened the pizza it was so smelly said it came out from the garbage both pizza and d burger pizza was having foul smell I tried calling them again and again but d store got i want a proper resolution on this I'm giving u time till today evening or else tomorrow il file a case in Consumer Forum and i will mail it to the health ministry.