Domino's Pizza Complaints & Reviews

Hi Team,
Good evening,
I had tried to make a online order (order no 159 Vasant kunj new delhi ) through my credit card after confirming the payment i come to know that given address was wrong. therefore i had cancel the order but my payment didn't received till now.

therefore i am requesting you kindly do the needful for may payment.

Kind regards
A P Mishra

Sir i have ordered pizza from dominos dugri at 8:56p.M & delivered at 10:00pm. I have ordered 4reg onion &1 reg capscicum. It's too late to serve a pizza. Can i know what is 30 mins guarantee ?? . Guest at home . Felling embarrassed . When i talk to manager he speaks rudely and send back the pizza . I have no other option to send pizza back guest are waiting for long. The quality of pizza's very poor and also chilled . This my bad that i order from domino . Which makes 30 mins guarantee. Fails to service every-times. Mangers also talk rudely . This is great concern regarding your service and quality pizzas . It makes me embarrassed in the eyes of guest. Sir its very poor against your reputation . It is your duty to claim me for poor service.
Order mobile no. [protected]
rohit singla
[protected]
h.No. #1783 u.E phase -2 dugri ludhiana

Tried to use my hdfc insta e-voucher on 11 july, 2016. Was not able to order on dominos website due to network error but coupon status coming consumed. Contacted dominos and was told to try after some time. Tried many times but order not placed. No one willing to help. Order not placed or delivered.

Outlet confirmed non receipt of order but points not reversed.

Date of incident-2106/2016
Client number-[protected]

I ordered two medium pizzas from dominos official website on that night around 9:30 pm, i made the payment through my icici netbanking (Transaction details-bil/[protected]/pizza/[protected]_wwwd). The amount got deducted from my account and the page redirected to the dominos home page, i mean no message like 'your order is placed successfully'.
The money deducted and order not placed. So far i have not got my money back. Please help to get my money back asap.

Desirable resolution - request a refund

I have make a order on 18/6/2016 at sector 48 dominos pizza, at the time of placing an order for pizza we checked it online for veg pizza amount is total 556/- including taxes and all in which we place order for 3 veg extreme pizza mania, one veg taco and one half Ltr coke, by when on the other side the guy who is taking the order is wrongly take the order for non veg pizza and deliver it us but on the same time when we checked we returned it to the same guy and the pizza bill was 629/- according to them which is for non- veg pizza, and when we complaint for it they said the guy took wrong order by mistake and they will send us the veg pizza, and they will take another 35-40 minutes to deliver the order, and the guy didn't get the another bill and ask for the full amount according to previous bill or ask for the half amount if it's late and it was obviously late becoz they made a mistake while taking order and it will take one hour to deliver the order. Shame on the guy who are today called up from the no.[protected], and arguing and using unappropriate language. I must say first time I got worse service and behaviour from the dominos and when I ask the guy name he disconnect the call. Shame on the services of dominos

I've ordered pizza through dominoes pizza but due to some technical issues they were not able to process my request but the payment was already made. I got a mail regarding the same. But till now i've not got me refund. Also i got only one call but he told me that he was not able to track the payment made. I cannot find any customer care number to register my complaint.

Dear sir
This is sridhar from gajuwaka visakhapatnam i kindly request to learn ur team that how to behave with lady customers and mr. Amith of visakhapatnam branch was voillating the promise of the company and speakingly rudely with customers while questing regarding 20min of late delivery and delivery was taken back without delivering the order and even though i was not requested for the late benefit also
Kindly train or learn ur employees regarding proper receiving of the order from the customer and dont give promises which you cannot fulfill 30min delivery or dont send any coupon which will not work for any further clarification please contact me on [protected]
Please give value to the customer under any circumstances hope you response to my feed back or complaint good luck to dominos team

I walked into domino's pizza manyata tech park on 20th june 2016. I placed an order for chicken mixicana & coke. The lady in the counter used the card and said that the card is declined and used it again, due to which the amount of 362.27 had been deducted twice. The lady didnt bother to inform the same to me, when i checked my message sent from bank i realised its been taken.
On questioning they informed that its a machine error and will be refunded within 24 hrs or i can call [protected]. I waited to 24 hrs, amount was not credited, so contacted the number. The respresentative who received the call (Aslam) was very rude and started arguing that the amount was taken only once, instead of me telling that i have a bank statement which says twice. Finally i had to hung the call due to the rude behaviour of the agent. Very poor customer service ever.
Invoice number - dpi66968/16-17/11631

Hi,

My name is sonal aggarwal.

I have placed order via dominos mobile app and paid through netbanking.
My amount got deducted but order was not placed.

Its rediculous that idominos people haven't refunded the amount. They called me on last tuesday and said it will take 7 working hours.

Why the refund hasnt come.? Can you please look into this.

My complain reference ids on dominos feedback page are 1347869 and 1378400 which i have already raised.

Below are the details for my amount deduction:

Narration:ghdf[protected]-billdk dominos
Ref no[protected]
Value date - 11 jun 2016
Withdrawal amount -817.00

My contact number is [protected]

In last 3months I have ordered 3 times dominoz pizza. Whenever I have ordered very next day, I am having health issues for min 3days vomiting and loose motion problems. This time the same happened to my wife too. So I request to improve your quantity of pizzas where a normal person abole to digest it as well as enjoy eationg pizza. Moreover, I didn't fine enough cheese layer except cheese burst one pizza.

Today i. E 20th june 2016, last one and half hour trying to order dominos pizza online at kalbadevi and it showing the restuarent is closed, then called on the restuarent they say that u r pc is closed for online order n we just on it so try once again or else place the order on call and we dont have option to do payment online.. What is this need and explaination.In detail.!! Or else i will file a suite

We had ordered a pizza from dominos on 30th may 2016 from Mangalore dominos, lighthouse. But we cancelled last min. So the order was cancelled. We paid via netbanking. Buy have not got the refund yet. We got a msg from dominos on 8th June 2016 that they will refund in 4-5 working days. But its not refunded yet... Can you do the needful asap... Thank you.

I would be glad if some senior can come into action. I am regular eater at domino's paschim vihar and tried ordering on zomato by 10:45 pm but domino's server couldnt respond. Then called customer care at 10:55pm they connected me to store at paschim vihar. I spoke to the person and he said we cant take order at its 11:01 pm which was actually before the time 10:59pm and if already i am connected to call and then i spoke to manager he said oven is off which was already running as i have been there many times and it runs till 11:15 atleast then on my gentle request he agreed i'll
Make it but u'll have to come & pick up. Why dominos claim to be best pizza delievery and who doesnt care of customer loyalty. I am so loyal to
Domino's since last 8 years and nver been to pizza hut all
In while. Check the recorde at all ur outlets accross india and abroad. I feel so pitty abt ur company which couldnt live upto itc excellence. You lost a customer

I had ordered a pizza online in agra at sanjay place branch i had ordered online for home delivery ordering time is about 7:30 pm it was delivered at home by 9:30 pm distance from sanjay place is about 3km


2; when the pizza is delivered condition of pizza is worst it was not like to eat. Even i did'nt ate pizza please refund my money or give me my next pizza for free
Another thing it was not for the first time...

I ordered the pizza on 29 may 2016 and i got it after 2 hour when i compliant with i received attached message and the boy which deliver the pizza, told me that my money will be back in nest 7 days but i still don't received the same.
puneet agarwal
[protected]
Your Guest Feedback Reference ID is:: 1315898
It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 2 working days on your mentioned contact number.
Regards
Team - Guest Services
Domino's Pizza India

Sir,
I've received your message of offer i.e. by 1 regular pizza & get 1 free.
Before few days same offer offered by you & at that time i get regular Non-Veg. in Rs. 264/- . Considering those experience, today I ordered same order but the recipient of your outlet located at Vikas Complex, Thane M.S.said that this offer is valid only on Cheese bust pizza which having price Rs. 369/-.
While calling on your customer care number he told that Rs. 264/- offer is still alive but you have order it online. The outlet recipient told me either online or direct order you will never get Rs.264/- offer. Due to his misguides I missed the offer opportunity. Unfortunately say that I accept another non-offered regular pizza & losses more amount.
Therefore I request you shall I get justice about this incidence. Expect your positive response in subject matter.

Regards
Chandrakant Kalokhe
Mob:- [protected]

Date of the incident: 18 jun 16
Client number: [protected]
I got an sms offering 1 pizza free to purchase of 1, in the morning bearing coupon code no. Crm239ee5a754. The coupon worked, but due to a payment error, i had to try another time.. Thereon, the number failed to work. Please refer my earlier complaint vide no.1371695 today morning..
Thereon, i tried for 2 full hours to talk to a responsible customer care exec, but failed miserably, thereby adding to my impatience, agony and irritation. I would have given around 10 calls and every executive tries to palm off the issue to another and keeping me on hold infinitely. Being an international franchise, such a customer care set up is upsetting and would spoil its international image. This is seriously unethical and an issue of betrayal by offering something and thereon withdrawing from the offer. The entire episode upset our quality family time and am terribly upset about it. And, no one has ever spoken or given a regret, even as a courtesy. Kindly sort out both the issues and acknowledge. Bad show dominos!

hi received the below message on 2nd june 2016 however i have still not received my refund for rs. 283 its been more then 7 working days now. i mean seriously you guys dont return money back to customers ever or what. this has happened for the 3rd time but i have not received my money back.

look into the issue and revert.

attached are the unsuccessful orders till 18 june 2016. older then may 2016 not available.

return my money

dear parnika,

your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

transaction id: e72a464c521ebdd061b5
refund amount 283.00
merchant: www. dominos.co.in

please quote your reference id: [protected] for any future communication.

thanks and regards,
payu on behalf of www. dominos.co.in

thanks
parnika

Hi,

My name is siddhesh sharma, resident of greenfield colony, faridabad. I had placed an order on 17th june from your greenfield colony faridabad outlet with bill #177. The order i got was with very poor quality. Cheese was rawly spread over the pizza and pizza was not cooked\baked completely. Sausage was missing over there and it was cold.

Being a loyal customer to you since very long, i really not expect this from you. Previously also i had this kind of complaint. Want my payment back. You can contact me @ [protected].

Hi,
Today I have ordered the Pizza in dominos online however it didn't get through though money got deducted from my account.
I am not happy that they have taken my money, not took the order finally and amount will be refunded in 7 days as per their confirmation.

And also their service is absolutely bad, it took 19 calls to reach them over phone and that too without any help. Pathetic service both online and over the phone, this is creating problems for customers like, not having food on time, disappointment, money deduction tension, unhappiness and not meeting the needs at home when guests were at home.
All this lead to absolute dissatisfaction.