Domino's Pizza Complaints & Reviews

While i am complaining we can see an advt over this site showing 25% discount on all purchase above 350/till may 2 nd, i am a regular customer and got the same message, i purchased deluxe vegi medium type pizza cosits 390, i didn't get any discount even after my request, i am complaining about dominos east fort branch, thrissur !Kerala.They are also not issuing regular pizza, and extra cheese
Once it was a good outlet, because of this behaviour the shop seems to be empty most of the time.
My humble request to the company is either you don't send these kind of message s to my mobile or train your staff to behave as per companies terms
Suraj kumar
Manager
Thrissur dist coop bank
Thrissur680001
Mob [protected]
[protected]@gmail.com

I'm new to Bangalore, thus I was not able to guide the delivery boy in a proper manner. When I tried calling the person He did not pick up the call when I asked him about this, he was very rude in his responce. Which made me feel a bit bad as if he was giving the pizzas for free. I would recomed my friends also not to order food from doimons from now. I had a very bad experience from this person. I had previously had orders delivered by other branch of dominos but never had this kind of experience. Thanks for showing me your real face. Do u respect your coustmer how order for a greater amount or is this the same respect you give to all your coustmers.
I'll definitely put this in my Facebook account so that all my friends are aware how pathetic your service is.
Thanks again for the wonderful experience

I had order pizza in domino online portal. I had ordered pizza at 1:35 pm on 28th april 2016, but i did not get my ordered delivered till 03:30 pm, the outlet manager has delayed the delivery of order by more than 2hrs. I was calling outlet from 02:00 pm, they give excuse of 10 mins, and the story continues till 03:30. They do not regret for the mistake.

Ordering lunch at 01:30 and getting it delivered by 03:30, just think about the quality of pizza..

Dominos should really look into this kind of poor servicing location, as we have had atleast 3- 4 similar instances.

The branch manager - mr. Vijay should really punished for not maintain his outlet properly.

The food chains like dominos should have strict delivery policies, it is not about money but, about the stress and loss of time.!!

Hope dominos take corrective action soon.

Regarding transaction no fbbr[protected] in the favour of order no 162 purchasing pizza farm house quantity 2. On 22/04/2016 e mail i'd s.[protected]@gmail.com domino's restaurant address jalandhar, 187 l ground floor & first floor model town.Phone no:2440124/125/126/127/128/129, 5000644, [protected]
I have pay my bill online & no any discount issued to my bill against purchase of 2 pizza

My order details as provided below
Txn no :
Fhmp[protected]
Order number :
186 time of order :
04/26/2016 07:36:06 pm final total :
1371 payment type :
Credit trace no. :
Dc[protected]

The payment amount on bill is 1371 and i got debited by 1408 on the site, and when called back for refund they gave a stupid excuse that its probably bank charges. How can it be bank charges when ur site is generating the bill.

There is a differnce of small amount of 37 but a sinle penny means a lot if cheated.

Dominos really really bad service ...second time im facing problem with same store...even do not have manners ...totally unprofessional ...delivery time 1 hour ...after placing the order online i called them after 15 minutes that time they telling me its out of stock ...not refunding the out of stock product money..
everything a to z fake...the store where my booking was made is sector 22 a dominos pizza and order was placed by 27th april 2016 ...order number was 421 ...it was a online payment from webite

Dominos is one of the most frustrating company on earth who fails to understand that not everyone likes their stupid offers in their mobile everyday. I have asked their customer care representative thousand times to stop bothering me with their promotional sms. But somehow they fail to understand that.
Please stop spamming my mobile number +91-[protected]
Or I will approach consumer court.

Im aged 67 years and regularly receiving your promotional Text messages in my Mob. no. which is unwarranted and really irritating.
I request you to stop sending such unwanted promotional messages and delete my mob. No from your list.
thanks
Muthukumar
[protected]

On 23/04/2016, I've made an order from Dominos and paid Rs 525 by Paytm Wallet options in the Dominos transaction page. Unfortunately, the payment has failed, but amount(Rs 525) was deducted from my Paytm wallet.

Then, I called the desired Dominos branch for my order to confirm, but they told me there is no order has been placed from your number, and told me that in this case, the amount will be credited to your account automatically after some time, but nothing happened, no refund since that day.

Please check into this asap, your prompt response would be appreciable.

Regards,
Dilip Verma
([protected])

It is very sad to say that the quality of your pizzas is degrading.
I always order Cheese burst pizza as it the best one for me and my family.
But since 2-3 months I have observed that the amount of cheese has been reduced drastically and it doesn't taste like before.
Kindly rectify this as such a mistake will ruin your business.
I order it from the shop below:
Domino's Pizza,
688/1375, Block C, Ground Floor, Vishal Mega Complex, opp mseb office 4, Kurla Camp Road, Ulhasnagar, Maharashtra 412004

I visited one of your branches in New Delhi i.e., kamla nagar, North Delhi on[protected] at the evening around 8pm. I had a small meals over there and even gave my registered contact no. which was asked during placing the order.
And around 1am I received a call stating that I have placed an order and he was late because his bike got punctured, he also mentioned my residential area and asked me to collect the order even though I didn't place any.
So, can't your management control and handle your staff. If not then for sure I am taking this case at a legal stage.
Thank you.

The amount of bill generated online and by the outlets does not match

The amount as per the online generated bill was Rs 640 and the amount as per generated by the domino's outlet in shimla was Rs 645.

There are other differences as well:-
1. The amount of double cheese margherita with cheese burst is Rs 435 online but in outlet it is Rs 440

2. The amount of Cheesy Dip is Rs 25 online but in outlet it is Rs 21.98

3. The taxes applicable on the online site are :-
Service Tax = Rs 32.19
VAT = Rs 27.75

Whereas, as per the outlet's bill the tax structure applicable is :-
Service Tax @ 5.8% = Rs 32.48
VAT @ 5% = Rs 28.00
VAT @ 13.75% = Rs 3.02

4. The Total as per the online generated bill = Rs 640
As per the outlet = Rs 645

Online pizza not delivered due to order skip, also amount not delivered as per 7 days commitment.already telephone charges for everything should be included
Reference ID: 1206660

Sir/madam
I really sad to tell you that the services and the customer's satisfaction concept has been totally ruined in your company.

If the policy of late delivery is not to followed by your employees then please don't make it.
Because what happening under your nose is not at all bearable by your regular Clints.

And please conduct a training for your employees related to customer services

Date: 23rd april 2016
Time: 09:25 pm
Store: botanical garden, metro station, noida.
Order no. 346
Invoice no: dpi66228/[protected]/808

Order: 01 reg ht margherita, 2choclavacake

I placed my order 01 reg ht margherita, 2choclavacake on 23rd april, at 9.25 pm at botanical garden, metro station, noida. After waiting for half n hour i requested them to provide the ordered pizza . After 2-3 minutes they provide me the order. As soon as i opened the box, i felt all that is expected is in vain, we found that pizza contained no cheese and it was burnt also. After complaining to the manager, he assured me that he will provided the other better pizza. But to my surprise they again provide the pizza having no cheese and the taste was not good. My son who is very fond of eating dominos margherita pizza refused to eat as it was not tasting good.
This is cheating out with the customers. I have attached the evidence for your ref.

I demand a refund or compensation for this order.

Thank you.

Vikas mudgil
[protected]

I ordered deluxe veggie pizza but mushrooms were replaced by baby corns. I discovered this late while about to eat but unfortunately the store was closed by then. I cant even take this as exchange of orders coz the pizza delivered does not fulfil any pizza criteria on menu list!!! So what was it.. a silly joke... I am a regular customer of yours and problem of wrong pizza delivered is not new but this time it has been taken to new level.. I request to kindly look into the matter.The store i had ordered from is located in Sanjay Place, Agra.

A medium chicken dominator was ordered. Price being 525 (without tax) on which a 50% discount coupon was applied.
The order was placed at 10:06 PM and delivery was at 11:30 PM, after it was said that it would be delivered in 45-50 mins. A call was made at 10:55 to enquire about the pizza, to which they said it would reach in 5-10 mins. That did not happen, and I was forced to call again after 20 mins.
On receiving the product, I noticed that it was cold, stale and seemed of substandard quality. The taste was different from previous ties as well.
Very disappointed after receiving such horrible service, being a regular customer.

I was placing an order.the staff person swiped my card and asked me to enter my card details.till then the bill amount was 355/-.After I entered my card details I pressed the green button on the POS device to enable the transfer. This staff person abruptly cancelled my transaction stating that the actual bill amount was 423 including tax.Hearing that I decided to cancel my order and left.Later I discovered that transaction of 355/- Was already done and my account got debited.This happened in Chennai in Ags-Coromandel Plaza, Navalur, OMR road around 9:00 pm.
I want the refund ASAP.Due to the negligence of staff I need to suffer.I want an immediate action to be taken.

Hi
I ordered pizza today at 8.15 pm from pai layout, bangalore. Order no is 132.
It was delivered at 10.45 pm. Nearly3hrs delayed.
It was the worst experience i had from any of the food outlets.
We had to wait for 3 hrs.

Kindly look into this.

Remya

Date: 21st April 2016
Time: 10:11 PM
Store: Mahakali Caves Road, Andheri East, Mumbai.
Order No. 267
Ordered via online
order: 1 Medium Chicken Lovers & 1 Medium Mexican Green Wave Cheese Burst pizza.

I placed my order by 10.11 PM through online. I again made a call by 10.15 PM to the store to make sure that the pizza is made as a cheese burst pizza. But actually what happened is, the cheese burst pizza contained no cheese . The chicken pizza was awful and its taste was horrible. Cheese burst is charged around 100 rs extra and you people dont add cheese at all. Charging huge in the name of cheese and the pizza doesnt have cheese. I have been having pizza right from my schooling days in Dominos. Recently, I'm damn sure they are cheating out the customers. If this prevails. I'm sure you will lose your customers.
I was eagerly waiting for the pizza to be delivered. As soon as I opened the box, I felt all that is expected is in vain. I'm really feeling disappointed which made me to put in so much efforts to make a complaint. I have wasted my time making a complaint and attaching evidence and also money is waste on pizza and finally I'm not satisfied.

I demand a refund or compensation for this order. I promise, in future I dont place orders in Dominos. I will also make sure none of my friends and family will get served by Dominos.

Thank you.