Domino's Pizza Complaints & Reviews

I ordered 3 pizzas but not a single pizza met the expectations. They used mayonnaise in chesse brust 🍕. Really spoiling the name of Domino's.

They have not delivered the order even after two hours from placing order, wherein they are guaranteeing delivery in 30 mins. no way to contact customer support as they are unavailable, store is not picking calls, pathetic behavior, really shameful.
Now they will again do same kind of lousy and shameful response while refunding my money

As dominos claims to deliver free pizza after 30 minutes but even after delivering the pizza after 1 hour they charged the delivery boy charged me the full amount. I contacted the store they also said to pay the whole amount and told me that you will get refund or the amount will come to your dominos wallet within 24 hours but nothing as such happened. I also tried calling dominos and received a message that you’ll get a call back in 24 hours but that also didn’t happened. And this is not the first time they are doing like this . Why to give false claims ?

This dominos branch denied to give me a pizza. I asked them to remove base sauce, due to negligence of the waiter Ms.Shaza they served me with it.After putting to their notice, THEY MADE IT.After which I was told rudely that her ma'am Ms.Nitu has further denied to give such order pizza.after confronting, I was told that during rush hours it's not possible whereas there were only 3 customers.Agter getting the same order 100 times from dominos, it's disappointing to see such behavior from the staff to a valuable customer.Never will go back to Dominos.

My contact number [protected] from which I ordered pizza, however my order failed and money deducted from my account.

I used amazon pay to do the transaction.

Kindly forward me the confirmation that you have not received money of amount 422/- rupees, transaction date 14 July 2022.

1. Dharamshala Branch: My last order at Domino's was at their branch at Dharamshala, Himachal Pradesh. I ordered dinner at around 7:45pm and they gave me a 30 minute guarantee. When the order did not arrive, I called them multiple times. Despite multiple calls, my order was not delivered even till 8:45 pm. The order came all cold and inedible at 9:50 pm. And when I refused payment, they excused themselves stating "company policy" and how i had to pay rupees 200 despite the discomfort. The money is not the biggest of my worries. Despite such a fault of theirs the manager was rude and paid no heed to my dilemma. Was only concerned about the money. The delivery boy made faces and was rude not even admitting his fault in not delivering in time despite clear weather and clearer address instructions.
2. Shimla: The second issue is with the Shimla branch. Yesterday, we were truned away from the restaurant stating "30 minute waiting on orders". Despite high tourist footfall on the Mall Road, Shimla, the branch is understaffed.

I placed an order via Dominos call line at 7:30 pm on 17th July (order placed via mob number: [protected]) .
After 1 hr 30 min, restaurant cancelled the order, denying delivery to my location. The order was explicitly placed via call to avoid any confusion. We had faced such issue earlier as well when order was placed via app.
After spending another 1 hr on call with support team, they didn't provide any resolution. They said I can replace the same order from another outlet and it will reach me by 10 pm. When I asked for free order as per 30 min policy (also keeping in mind so much trouble), they simply denied it.

I had placed my order with dominos on call and after taking all the details with me (delivery address) and accepting my order and making me wait for 45mins and at the time of delivery they had cancelled the order saying it is out of reach. If it was out of reach then why had they accepted the order. I need strict action as Firstly, they made me wait for like almost an hour and then instead of delivering it they cancel it. They don’t even realise that someone is waiting for dinner and at-least make some effort to deliver it. If at all the delivery address was far they could have asked for extra delivery charges but instead they had just cancelled the order at the last moment making us wait for 45mins. Such unprofessional and pathetic service. Therefore, i need compensation for this.

I had ordered for a pizza online from the
dominos pizza app. The total bill
amounted to rs. 586. I had paid the
amount via my Gpay. The transaction
was successful. The amount was debited
from my account but my order was not
confirmed. I had placed my order on
17-July-2022. Please help.

Hi,
My order was cancelled but i haven't yet received my refund.

The person at the billing did the wrong billing, we asked for 3 ketchup he added 6 in the bill gave us 3, and did not gave us the bill, he entered our contact details wrong we did not received the bill on the phone, he has charged us more.

I ordered the pizza from Dominos of Rs 180 on date 16/jul/2022 .. Money got deducted but Order not Confirmed... And Haven't Receive my Refund of 180 Rupees ... Please Check...

Thank you

Dear Domino's team,
Recently had experience with multiple Domino's branches at Tirupati and had different experiences..
One outlet says they cannot offer to home delivery, one outlet will say, they cannot take physical orders and online orders alone are accepted...
Not sure, I do not has any difficulty either in chennai or bangalore locations..
But Tirupati outlets are not customer oriented..
This needs to be addressed at the earliest else customer may loose the interest in having pizzas at outlet.
Reference-Order no 93, dt - 15th July 22...time-19.30 hrs, outlet- Near Leela mahal, Tirupati

I have ordered 2 beg loaded pizza from domino's on 14th july .it took almost 1.5 hours to deliver and as per domino's T&C they should have to refund my money or credit points within 24 hours by themselves but they didn't do anything and when I complained regarding the same they mails that it ll take 24 hours to resolve. Yesterday on 15 when called to store which is located at dlf cyberhub, one of the employee said he is re delivering the order and it ll again 40-50 min to get deliver but since last night I am waiting for my order today us 16th again when I called to store one another assistant manager named renu said I don't know anything again it ll take 3-4 hours to check everything and when manager ll come he ll only check till that gym I am unable to provide any resolution.

This is to keep you informed that I order few eatables from Dominos on 13th July 2022. My order number was 168, total amount Rs. 993. Amongst them I also ordered Cheesy Jalapeño veg pasta. Thought it would be tasty but in the contrary it was uncooked and instead of cheesy gravy it was all yellow Color water in it which I had to threw it later on. When I got a call from Ms Ritu Sharma, instead o[censored]nderstanding my issue that my Rs. 139 is completely wasted and how it can be managed she said did not responded professionally. Instead, when I said I would educate the matter and would social media for her misbehaviour and bad stuff, she replied “ap social media me complaint karnege” and she to my surprise such disrespectfully she hung up phone on me. I also told her to see the records that I am a regular customer but she paid no heed to that.
Such kind of misbehaviour is not tolerated from such a brand and her behaviour has really hurt me a lot as if I am a nobody.
I need her apology on this and this is up to Jubliant food how they are going to reimburse my hard earned money.

Dear Sir,

Amount was deducted from Amazon Pay but order not confirmed by Dominoes. Kindly look into it and refund the same as I’ve placed fresh order from same account post that.

I tried ordering from Amazon pay, money was deducted of Rs 336 but order was not placed. I received cashback of Rs 15 but no record of order on dominos app. Please make a refund of that amount on the same amazon account [protected]@apl or [protected] paytm account.

I have visited Domino’s outlet in 7 food court, Suryapet on 11/7/2022. I have ordered 2 tacos and 1 choco lava cake. My bill was 286.65₹ and I had to pay 300₹ since both my cards which were functioning very well right outside that outlet were declined. I had paid 300₹ and the female who took my order rudely told me that there’s no change. So while leaving I had asked for ketchup and flakes. She refused to give them for free. So...

I have visited the Dominos outlet in 7 food court, Suryapet on 11/7/2022. My bill was 286.65₹ and I had paid 300₹ cash. The female who took my order was pretty rude. She said that both my cards were declined, which were perfectly well in another store just outside. I had paid cash and she said she didn’t have change and refused to provide ketchup and flakes. I would like to complain about it.

Please improve the customer care service and the app . I am totally disappointed with the service . I was craving to the pizza, hence I saw the offer . There was no delivery in the nearby dominoes . Hence, the app considered advance slot . I booked for 8.45pm delivery at 5.00pm . At 8.00, I get a call stating they will cancel as this is 7km away from where I stay . It is not 7 but around 5 km . They said they only deliver upto 3km. But what is my mistake in that . I went with the flow that the app said . .If they cannot deliver to my location, app also shouldn’t let me do the same . I slept without a dinner meal just because of this . My experience is very bad and I will pass this on for sure as I don’t want others hungry like me .