Domino's Pizza Complaints & Reviews

I had ordered two pizzas, Veg Moroccan spice pasta pizza and Margherita Cheese Burst in regular size each. The quality of the food is abysmal. The quantity of the cheese is not worth paying extra for cheese burst. The pizzas are over baked and felt like we are eating cardboard. The pizza pasta did not have proper seasoning, not was the sauce even evenly spread out on the whole base. A few pieces of pasta was thrown on it, half of them placed where there was even no sauce. Paying the cost and spending time and fuel and money to get this can not even worth a quarter of it. We have had pizzas from Domino's before and we know the quality of your food but today the food was beyond compare today. The service has been the worst. Even after complaining for the almost inedible food that we paid for, we have been offered a 66 rupees coupon, that too from swiggy. How does a 66 rupees coupon compare to us waiting for half an hour for dinner and recieving almost inedible food? We have contacted swiggy and have recieved the news that they can't reach the outlet and your DOMINOS outlet is not even reachable. Is this the kind of service you are offering?

I would like to raise a complaint as a customer. I have been having domino's pizza for a long time. However, today when I received my dominos order, out of four pizzas one pizza did not have a seal, the seal of the other pizza was tampered and the chilli flakes packet was empty. Considering the seal is proof that the pizza is fresh and authentic, the pizzas I received were unacceptable.

I have also sent a mail regarding the same.

Dominos cancelled my order and has not refunded my miney even after several complaints and now one of the customer helpline staff has lied to me regarding the refund and now refuses to pickup my call. Domino's Pizza has harassed me even after calling them several times calling them.

Order ID: 256, Date: 6/09/2022, Time: 9.08.49 PM. And it is 30 min or free with surprise gift After accepting the order, and order prepared and got ready to dispatch. Delivery driver is lokesh. After waiting for more than 30 min. Restaurant cancelled my order. How could they do that, when someone is in hunger.

Dear Sir,
I, Vibha Tiwari have ordered pizza on August 11, 2022 around 10:08 PM via app for a guest at home. Order number was 310. My order was directed to Arza Square Mall at Noida Extension. After waiting for almost 40 minutes tried contacting the company through app in chat box. There I was provided with store landline number but regularly it's showing that the number is busy. After being embarrassed in front of guest and a wait period of more than one and half hour, I have logged a complaint through app on which received a call just after 4-5 minutes where a representative said that he has received the order right now and it's too late. He directly asked me to cancel the order on which I requested him to deliver it and they have already delayed a lot. He disconnected the when I asked his name. Again after 15 minutes I tried to track the order on which I found that they have cancelled my order without my confirmation. I was feeling so bad as a small kid is waiting for the pizza for last two hours and due to the unprofessional behaviour of this outlet employees I couldn't do anything. This is not the first time. I have faced this incident third time but this time due to late night could't do anything whereas earlier it was day time so after struggle have received the orders. Since it was very bas experience next day itself I tried to contact the store manager, Area manager and other senior representatives of this region. Today I am filling my complaint after a wait of almost a month. For a week I did regular follow ups but no response and every day I asked what has happened on my complaint but no response. This problem is not being faced by me only, have heard the same from many other customers. They are just shutting their mouth with a free pizza whereas I denied for the free pizza instead asked them for action this time. I will request to please take action against this outlet and shut it down when in service industry they cannot provide service.

Sir please guide your team they did not take any order

Than I gave a cash. Payment they demand please make by online
Then I gave online money they demand cash

Domino's out let never service by card

Or talking in attitude mood

I ordered Domino's Pizza on grabrath train at secunderabad junction. I didn't get my order delivered and there was no prior information from their side. I tired contacting them they said it will come but it didn't and later on no one picked up calls as well. I paid my order online before so i need my refund

The cashier send me the link to pay online...but as there was network issue he sent 2nd link...n I paid on 1st link n he didn't received it...so I paid on 2nd link.. my amount got deducted when I paid 1st n still haven't got refund

Order no 155
Placed on 09Sep 2022 at 8:06 pm

I have placed the prepaid order (above details mentioned) to Dominos and after 1.5 hours store called and said they will not be able to deliver the order due to some store issue.

This is unacceptable and now services are going worst in Domino's. It happened earlier also.

Not happy at all with the services.

I have order DOMINOS PIZZA on 02.09.2022 from my registered mobile number I.e [protected]. The order which was really special for me as it has to be paid with my *First Salary* got delayed and delayed to that extent that I have to simultaneously opted and other option to eat unwanted dishes on 11 pm in the Night. It was the CARELESSNESS of Store manager and team that they didn't even bother to atleast tell me about the 2 hour delay in my order. I called more than 25 times on the given number in the app. But again no responses from there. I and my whole family was extremely disappointed and surprised by this act of Dominos India. I want to Complaint about the Dominos India in this regard so that they can understand the liability of providing meals in reasonable time .

Name-panchu
Employee COAD-917808
Sir hm pf form 2-3 bar bhar chuke
Hai lekin av tk Paisa NH mila pls help

Wish to complain about dominos pizza
Its cheese was sour
Dominos failed to keep up the quality in home delivery orders!
Tried talking to the manager but he said he couldn't help it and i should dine in only!!!
Ridiculous
Does that mean that dominos neither can give quality anymore and nor can tackle the complaint even!
This is the third time dominos has failed to give a perfect order inspite of its high and fi claims of cheezilicious pizzas!!!
I told the manager i won't order dominos anymore and he was perfectly fine with it
How nice employees you got dominos, giving them the perfect training to handle customers i guess.
Even told him to send someone to taste it themselves so that they can know its sour but he refused blatantly
Will have to approach fssai after this!!

I have order pizza from your store on 17th aug 2022 at 07:42 pm but it shows more than two and half hours status as baking so i have cancelled the order.I want compensation for the time i have wasted as I can't order from any other stores as I was sure that this store will deliver the Pizza, but this can't happen . I have waited till 10.00 pm . I want about Rs. 50000/- as a compensation . My order number is 76. Waiting for your reply

(in the attached file which I have taken photo at 21.27 showed the ordered time is 7.42 pm

On 28th Aug ordered for few items from Dominos, Avadi, Chennai. Despite the Original delivery time of 7:20 PM that day, the one at service delayed for more that 30 minutes by staying somewhere in meantime carrying the items. He did call to inform nor respond to calls properly. The quality was chilled and not good for eat. Raised a complaint with Dominos;; A person called and promised of refund and did not happen yet. Very bad service and management

Dominos model town Ghaziabad branch has untrained, ruthless employee, my issue is my order was delivered late and this branch employee MANISHA KUMARI( +[protected] not want to give me my full refund on my LATE DEVILERED order when I want to talk about my refund then she scream and misbehaved with me and also not processed my refund till now I want written apologies and refund from the employee and branch manager as soon as possible

Last but not least they also said that due to heavy rush they are not sufficient to delivery on time on weekends

I have ordere two pizza at 27th August 5:49 PM and received them at 7:35 PM. After that I found I have been delivered wrong item. I have ordered cheese burst pizza but they have provided me fresh pan pizza. I have raised a concern with ref.no. 3673252 but my issue isn't resolved till now. Domino's just made a fake call to convince me verbally and left the issue as it is.

I have been tricked and deceived by Dominos, in particular, Domino's outlet of Rajouri Garden. Yesterday, at 10.30, I have placed an order at 10.30 by the name of Simmi Gulati and registered number [protected]. Owing to the social media hype, I have ordered 6 pizzas for my family members in order to have a weekend breakfast. I ordered the delivery from the Domino's application, wherein there was advance delivery section. They gave me slots despite knowing that the outer is running offline that day, they accepted money, and the payment was done. My family kept waiting for two hours in order to get the ordered food delivered, but there was no track details, the money got debited but to the dismay the order wasn’t delivered.
I contacted their customer care, they asked me to wait further, (knowing that it took 2 hours of futile wait), they were helpless, blunt and had no concern whatsoever was a customer going through.
The customers executive asserted that due to some technical surfacing, the Rajouri Garden, outlet will remain closed, that day. The concern is that if they are aware that the outlet won't accept online orders, why at first place, they showed the time slots that were accepting online deliveries for those slots for yesterday. We wouldn't have paid the amount at first.
Neither did I got my refund, nor the time, and not the food even.
Despite me calling their outlets for 3 times, they were reluctant to initiate the refund and keep on mocking the customer for the bestowed faith.
The degree of the stubbornness was such that till today, I didn’t get my refund and I feel completely awestruck to describe that the entire day went futile but it reaped no fruit as they have the policy of whiling customers’ money and time both.
Unlike Swiggy and Zomato, Dominos not even once thought to give a message stating the initiation of refund.
It was utter mockery of money, faith, time and hopes on a weekend to have a feasty meal.
I request the consumers to not go gaga over social media hype, that’s just one of the ways to ensnare customers and trickering them.
Off the hassles and concerns, I have decided to take a stringent action unless they won’t initiate my refund.

My order has been cancelled without prior intemation . This is happening twice thrice .

Sir
27 august 2022, today at 5:43 p.M.My order no. Is 131. I paid 317 rs from my paytm wallet for the order on domino’s app. But there was no order (Pizza) deliver at my home but company app show delivered. I want my refund back. Here’s the screenshot of the payment, after ordering 6.51 p.M. Mr. Amrish call me and said that i am sending your order but after that i asked him that when you have not delivered my order, why is your app showing delivery ?
Sir the company talks about delivery in 30 min. But does not, to hide its mistake the company shoes the status of pizza delivered on its company app, but the pizza was not delivered. Thus the customer ha to suffer,

Order was placed online thru Dominos.com. I got an alert saying pizza was delivered when it was not. I never received the pizzas. I tried calling the Dominos where the order was placed, but was kept on hold for more than hr. It is absolutely ridiculous. I need a full refund for the order.