Domino's Pizza Complaints & Reviews

Last week the kids wanted Pizza & I decided to take them to Domino's Pizza Sri Lanka (Panadura Branch) which is on the 1st floor of a building. While waiting for the order my lil’ 6 year old girl was viewing the scenery as any child of that age would through the glass front wall of the restaurant which provided a view of the road when the floor where my lil one was standing which was also of glass suddenly collapsed. Fortunately the customers of the table less than 2 ft’ away were able to hold on to her or she may have resulted in falling 10 ft’ or more below. Luckily the physical injuries compared to the mental trauma were slight, with only a few scrapes to the leg & had a tiny glass splinters which were immediately cleaned up & treated at a private hospital. . The restaurant manager & staff were very helpful, concerned & accepted responsibility at that moment . However the following day the relevant restaurant managers explanation was that this section of the floor had not been in proper condition earlier & despite several reminders had not been attended to their maintenance section, & also implied that it was the responsibility of parents & even stated that there were boards notifying danger which I did not observe at the scene., even the cleaner who was nowhere in sight at the time of the incident claimed to have asked the child to move away. As the photos taken by me the following morning around 6 am, long before the reported repairs which went unheeded despite repeated requests as explained to us took place within half a day of the accident clearly shows only the stools to be seen & unless notices were pasted on these stools which were occupied at the time of the incident no visible notices were displayed between the stools & the glass wall where the incident occurred & therefore I do not understand how the restaurant manager had the audacity to state on parental responsibilities when an area known to be damaged & not cordoned off nor warned collapses could be the responsibility of any other but his own. We as parents take the responsibility & take kids to reputed restaurants considering hygiene, quality most importantly safety but when accidents happen due to negligence of establishments under an International chain such as Domino's Pizza is totally unacceptable & I had no option but to lodge a complaint with the police & inform the higher authorities of the organization who were humble enough to accept total responsibility of the incident and apologize & guarantee that proper safety checks would be carried out to avoid future mishaps & all I can hope is that they keep to their word!!!

I have ordered pizza mania with Tent : dc[protected]. When we get the pizza the pizza was in worst condition i.e. burnt and toppings are stick over the cardboard. When we call the store their was busy tone for more than 20 minutes every time called. When i called delivery boy ( Raj ) he said now i went to my home and i didn't have my manager number.

I tried to place one order on Dominoes online, but after payment is deducted the webpage is redirected to submit order page again & there was no confirmation or order number. i checked with Domino's restaurant also where i placed the order. They said that there is no order placed. The details of my transaction is as follows & payment is done online using mobikwik wallet. Dear [protected]@gmail.com, You have successfully done a transaction using money in your Mobile Wallet. Please note your the details: Transaction Type Debit from Wallet Merchant Name DOMINOS Transaction ID DMBK[protected] Debit Date Mon May 25 13:03:41 IST 2015 Debit Amount Rs. 435.00 Wallet Balance Rs. 0 Wallet Type Semi Closed

Hi, I have been regularly ordering online pizzas from your cunnigham store. It has never been that i have got my pizza on time. it has always been late and come only after 45 mins. Above that the store guy has always the same story we are having a rush and more than that no one calls and informs regarding the same ever. I have complained lot of times but to no response or revert. I hope this one is taken into considerations. My Mob No. - [protected]

I have ordered Pizza on 17 may 2015 at 7:49, after some time they called me and told that they are not able to deliver the order...and they only cancelled the order. But issue is in this case money should be refunded to the account but that did not. It has been 7 days after that is it really takes that much time. my payment order no was 212 dominos old airport road murugeshpalya

I placed an order with Dominos through their website. After I submitted my order, I did not receive any successful or cancellation message ; Got directed to their homepage. The amount was deducted from my account and moreover I did not receive any message from Dominos. I only received a message from my bank regarding the details of the transaction and the amount deducted.

Hi Team, I ordered a pizza yesterday evening worth Rs.440/- from Dominos Pizza Android App. The amount was debited using my Netbanking but the order no. was not generated and it said no orders in progress. Kindly initiate a refund for the same. Customer Name- Abhishek Ranjan Phone No- [protected] Dominos Store Name- Vasna Road, Vadodara (Gujarat) Date of Incidence- 21st May '15 Order No-(If possible) Not generated Bill No- (If possible) Not generated HDFC Netbanking Details : DHDF[protected]/Billdk DOMINOS

I am facing continuous problems regarding delivery timing and product quality. I am a student and i hardly get time to prepare food by myself or to go for a dine-in so i order pizza most of the time..and as always yesterday also i made an order for pizza mania combo of 4 pizza and like every time i got my pizza in 50 minutes and distance between my apartment and the outlet is hardly 2 km. and the quality of pizza is always very poor. sometimes the toppings are very few, sometimes i have to hunt for the cheese and most of the time the pizza is almost burnt and yesterday also it was over baked. regardless of my suggestions that i gave many times to the store. why cant they make a good pizza when we are paying this much. seriously we are paying for nothing. and now i am seriously thinking of switching to other pizza outlets, who don't delay your order for the double time and dont make the out of a pizza like your dominos store at GTB NAGAR, NEW DELHI.

i ve booked 2Nos. of kid meal for packing and a butterscotch vide order no:10, invoice No.DPI66381/15-16/84166 at Dominos Pizza, Raja bazar branch, Patna. on 16/May/2015 and received my packet and returned to my home. when i opened the packets got amazing there are only meal in twice packet. Maaza & toys are disappeared. i got cheated. I can not believe this type of cheating with an international brand. My friends told me so many times that the branch is a cheater i didnt beleave this and lastly i too. Huh!

Hello, I have ordered for Domino's pizza from Domino's Indira Nagar, Bangalore branch as below I was waiting for more than 1 and half hours for the pizza to get delivered. You promise to deliver the pizza within 30 minutes and I had to wait another 1 hour for the pizza to be delievered. I was assured that I will get refund within 7 working days; however, I have not received any refund yet. It is more than 13 days now and no response from your end. Restaurant Name INDIRA NAGAR Restaurant Address No. 303, 100 FT ROAD, INDIRA NAGAR, 2ND STAGE, BANGALORE- 560038 PH.NO.[protected] Order Date/Time 05/08/2015 10:27:28 PM Form of Payment credit Order No 276 1 Medium Bbq Chicken.. 440 Sub Total 352 Tax 68.44 TOTAL 420

COMPLAINT REFERENCE NO. IS: 642465 DEAR SIR, WE WANT TO DRAW YOUR KIND ATTENTION ABOUT SOME COMPLAINTS, ABOUT TODAY'S VERY BAD EXPERIENCE WITH YOUR RESTAURANT. FOR YOUR REFERENCE TODAY WE ORDERED 8 ITEM'S (6 PIZZAS + 1 GARLIC BREAD + 1 CHEESE DIP) TO THE YOUR VAISHALI NAGAR, JAIPUR, RESTAURANT. WE ARE SAD TO SAY THAT THEY DELIVERED US ONLY SEVEN (7) ITEMS, ONE PIZZA WAS MISSING, WHEN WE SAID THIS TO YOUR DELIVERY BOY, THEN HE CALLED TO YOUR COMPANY RESTAURANT MANAGER / STAFF, THEN THEY SEND IT AGAIN BUT IT WAS VERY LATE. ALONG WITH THIS WE ALSO SHOWED THEM THE VERY BAD PIZZA QUALITY. THE DOUBLE CHEESE PIZZA WAS VERY BAD, MAY BE THAT NOT CONTAINED EVEN PROPER SINGLE LAYER OF CHEESE. ALSO IT WAS NOT PROPERLY BAKED / COOKED. THE TOPPINGS WERE VERY LESS TOO. THE OVERALL EXPERIENCE WAS VERY BAD. I THINK WE WILL THINK TWICE TO BUY A PIZZA FROM DOMINO'S. REGARDS, SUNIL GUPTA - [protected] YAJAT GUPTA - [protected] PRIYAM KHANDELWAL - [protected] J-77, TAGORE NAGAR, AJMER ROAD, JAIPUR 302021 RAJASTHAN INDIA

Today 20-5 2015 Just called bull temple road dominos to my surprise I told delivery can happen only after 50 mins This is ridiculous cannot believe ! I stay just half km away Kindly don't trouble your well wishers Please please please take action

IT was my friend birthday, I ordered pizza around 9pm. I made the payment online. I didn't receive any call from store and when i called store people they didn't pick up. I continously tried for 1.5 hours. Finally it was lost of hope. Best of all, money also didn't get refunded till now. Just one question - HOw shameful Dominoes can become? Store people never apologised for their act. All my friend had to manage for alternative option as it was late night. It was not expected big company like Dominos and company which claim fir 30 min delivery, although we were not expecting in 30 min. I have screenshot which says "pizza prepared" in Dominoes pizza tracker.

sir i order last sunday at dominios in jalandhar...jyoti mall...the order delivered after 50 min...wen i tell him about the conditions o[censored]r service free after 30 min. he mis behave with me...nd telling that due 2 another delivery he deliver my order so late..the rider name is shinda...wen i call the store manager he also using abusive words nd nd said we did not deliver your order...the order name is ramesh nd adress is ganesh nagar jalandhar...nd aftr i knew that the manager which order was cancel distribute that pizza among his team mate...this is very reduclus...he did not deliver my order nd mis behave wid me...

I had ordered pizzas and other items on Dominos menu through the phone no. 68886888 in Kolkata on 19th May 2015 at about 8.00pm. The call was routed to their restaurant located at Block BF-193, Salt Lake Main Road, Sector 1, Near Swimming Pool & Vaisakhi Island, Kolkata-700064. I gave the order and and requested delivery at my residence at 9.30 pm. They confirmed my mobile no. already registered in their system and assured that the delivery would be done at the requested time. Till 10.00 pm the order had not been delivered and when I called them they said that there was no order against my mobile no. In spite of my telling them to call the person who had taken the order they seemed to be helpless. Only after I asked for the manager, did they remember about the order. The order was finally delivered at 10.20 pm. This is the kind of service rendered by the aforementioned restaurant.

I had ordered Veg Extravaganza with cheese crust, Garlic bread with dip and Coke. I ordered at 7.39PM and i got the delivery at 8.40PM. delayed by 30 minutes. And the worst was there was no Garlic Bread and cheese dip. JUST becoz, I had ordered online, the treatment given to me so bad. Just becoz, i have paid thru credit card, u deliver at what ever time you want. This is utter failure in your logistics.

I ordered for 2 Cheese Burst Pizza and the did not deliver the cheese burst . Cheese that was spreaded over Pizza was not uniform. I have the pics of the pizza available as a proof. Let me know your complaint email ID - I can send out the pics of how the pizza was delivered. We are having very bad experience with the Pizza delivered from Dominos located at Hennur Cross Bangalore. My Friend again ordered the pizza online (paying the complete) next day and was delivered after one hour. When we try calling to the Hennur Cross Dominos - no body picks up the call.[protected]. COMPLAINT REFERENCE NO. OF DOMINOS IS: 640825. [protected][protected][protected] Hi ****, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Hennur Village-bangalore, #g1, 39/2, Hennur Main Road, kalyan Nagar, 0, bangalore - 560043 Ph.no.[protected], [protected] Guest Name : **** Guest Mobile : **** Guest Address : **** Order Number : 104 Time of Order : 05/16/2015 04:50:41 PM Final Total : 868 Payment Type : cash Trace No. : cash[protected] Veg Hawaiian Delight[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Toppings : Golden Corns + Pineapples + Jalapenos Rs. 400 Cheesy Dip[Qty-1] - Rs. 20 Stuffed Garlic Breadsticks[Qty-1] - Rs. 110 Double Cheese Margherita[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Rs. 400 [NEt10] 50% Off! : Rs. -200 Net Price : Rs. 730 Tax : Rs. 138.05 Total Price : Rs. 868

Hi, I ordered pizza on friday 15th May online and the payment was done through paytm wallet, Amount was deducted but the order was not processed. Contacted Dominos local number and centralised nunber and they said that they couldnt find the order online. Then I contacted paytm customer care and they confirmed that this order is processed at their end and has asked me to connect with Dominos care. However even after repeated calls unable to reach anyone in customer care. Hence posting it here. Details of the order is as follows: Order number DPT[protected] for Rs 561 on 15th May, Friday. Please provide resolution to this issue. Regards, Bimal

I ordered garlic vread with cheesy dip and a red pasta at rajkot kalawad road Dominos, they told tht we cant deliver this order coz of amount is less, i am alone at home and cant go for take away, i like, to draw attention that nowhere written at dominos store or inline that delivery is only possible only for such amount... Manthan gatha - Rajkot - Gujarat [protected]

i ordered 4 double topping pizzas online on friday, 15th may 2015 at 8.31 pm. As usual i was directed to Domino's Shanti Niketan. At 9.41pm. after repeatedly "tracking" my order on their website which said "dilip is on his way with your pizza", i called up their store and the female speaking to me told me that the order wasn't yet dispatched and she could cancel my order if i wanted her to, else she would send it in max to max 15-20 minutes (in an extremely unapologetic and rude tone). Since we had already been expecting the pizza, had not prepared for cooking, and we were being promised the delivery of our order "on priority", " in max to max 15-20 minutes" i asked her to send the pizza. Our order finally arrived at 10.50 pm which is more than an hour after speaking to her. the delivery boy took out our pizza boxes, none of which were sealed, let alone sealed, they seemed like leftovers, the cartons were wet and torn!! the pizzas were so stale that we had to warm them up in the microwave. on asking the delivery boy, he told us that all his pizzas were given to him in the same condition by the store staff and he received all the verbal thrashing from all the places he delivered that day. he asked me to send back the pizzas to the store and talk to them. i did not send back the pizzas because we could not trust these douchebags and we were extremely hungry, we had to finish off our work, and filling up our stomach was just a necessity. however this is not our first time of such a sick experience with domino's Shanti Niketan. more often than not, they have an extremely extremely poor service. in fact, "poor" is an understatement on their ability to disappoint and disregard their customers. i have attached the pictures of the condition in which i received the pizzas. date: 15.5.15 Friday time(order placed): 8.31pm order number: 390