Domino's Pizza Complaints & Reviews

I had ordered Veg Extravaganza with cheese crust, Garlic bread with dip and Coke. I ordered at 7.39PM and i got the delivery at 8.40PM. delayed by 30 minutes. And the worst was there was no Garlic Bread and cheese dip. JUST becoz, I had ordered online, the treatment given to me so bad. Just becoz, i have paid thru credit card, u deliver at what ever time you want. This is utter failure in your logistics.

I ordered for 2 Cheese Burst Pizza and the did not deliver the cheese burst . Cheese that was spreaded over Pizza was not uniform. I have the pics of the pizza available as a proof. Let me know your complaint email ID - I can send out the pics of how the pizza was delivered. We are having very bad experience with the Pizza delivered from Dominos located at Hennur Cross Bangalore. My Friend again ordered the pizza online (paying the complete) next day and was delivered after one hour. When we try calling to the Hennur Cross Dominos - no body picks up the call.[protected]. COMPLAINT REFERENCE NO. OF DOMINOS IS: 640825. [protected][protected][protected] Hi ****, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Hennur Village-bangalore, #g1, 39/2, Hennur Main Road, kalyan Nagar, 0, bangalore - 560043 Ph.no.[protected], [protected] Guest Name : **** Guest Mobile : **** Guest Address : **** Order Number : 104 Time of Order : 05/16/2015 04:50:41 PM Final Total : 868 Payment Type : cash Trace No. : cash[protected] Veg Hawaiian Delight[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Toppings : Golden Corns + Pineapples + Jalapenos Rs. 400 Cheesy Dip[Qty-1] - Rs. 20 Stuffed Garlic Breadsticks[Qty-1] - Rs. 110 Double Cheese Margherita[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Rs. 400 [NEt10] 50% Off! : Rs. -200 Net Price : Rs. 730 Tax : Rs. 138.05 Total Price : Rs. 868

Hi, I ordered pizza on friday 15th May online and the payment was done through paytm wallet, Amount was deducted but the order was not processed. Contacted Dominos local number and centralised nunber and they said that they couldnt find the order online. Then I contacted paytm customer care and they confirmed that this order is processed at their end and has asked me to connect with Dominos care. However even after repeated calls unable to reach anyone in customer care. Hence posting it here. Details of the order is as follows: Order number DPT[protected] for Rs 561 on 15th May, Friday. Please provide resolution to this issue. Regards, Bimal

I ordered garlic vread with cheesy dip and a red pasta at rajkot kalawad road Dominos, they told tht we cant deliver this order coz of amount is less, i am alone at home and cant go for take away, i like, to draw attention that nowhere written at dominos store or inline that delivery is only possible only for such amount... Manthan gatha - Rajkot - Gujarat [protected]

i ordered 4 double topping pizzas online on friday, 15th may 2015 at 8.31 pm. As usual i was directed to Domino's Shanti Niketan. At 9.41pm. after repeatedly "tracking" my order on their website which said "dilip is on his way with your pizza", i called up their store and the female speaking to me told me that the order wasn't yet dispatched and she could cancel my order if i wanted her to, else she would send it in max to max 15-20 minutes (in an extremely unapologetic and rude tone). Since we had already been expecting the pizza, had not prepared for cooking, and we were being promised the delivery of our order "on priority", " in max to max 15-20 minutes" i asked her to send the pizza. Our order finally arrived at 10.50 pm which is more than an hour after speaking to her. the delivery boy took out our pizza boxes, none of which were sealed, let alone sealed, they seemed like leftovers, the cartons were wet and torn!! the pizzas were so stale that we had to warm them up in the microwave. on asking the delivery boy, he told us that all his pizzas were given to him in the same condition by the store staff and he received all the verbal thrashing from all the places he delivered that day. he asked me to send back the pizzas to the store and talk to them. i did not send back the pizzas because we could not trust these douchebags and we were extremely hungry, we had to finish off our work, and filling up our stomach was just a necessity. however this is not our first time of such a sick experience with domino's Shanti Niketan. more often than not, they have an extremely extremely poor service. in fact, "poor" is an understatement on their ability to disappoint and disregard their customers. i have attached the pictures of the condition in which i received the pizzas. date: 15.5.15 Friday time(order placed): 8.31pm order number: 390

Lucknow sapru mark.I booked for pizza delivery and they didn't ordered saying your order is cancelled as no one picked confirmat ion call. Although my phone was hang and they didn't called back. After 1 hours and 30 min I again placed order .and this time they took 1 hour.saying it's cantt location although it's not its sadar bazar. Residential location. when I told it's very bad. They started talking very rudely and said please never order in domino again if you have problems. SalePerson name Rashmi vernacular Puja I want immediate action and my money back.

In my recent visit to Dominos, me and my friends ordered 3 medium size pizza with all cheese burst. what we recieved was some plain pizza with negligible cheese. Do dominos fire their staff if they provide extra origano and chilli flakes because when i asked for extra few origano, the staff gave me just one packet, and asked me sarcastically that was that enough. and is it even logical to place a dustbin alongside the water cooler. me and my friends are very heart by this and don't think we would be visiting dominos soon, or even recommend this branch of yours. New Ashok Nagar New Delhi 110096

Anyone bother to look at this case ...????? Anyone ...???? I mean.. seriously.. anyone ...????? I know Dominos is not one of those companies who bother itself by listening to their customers problem and issue but still ... anyone ...???? Anyways if not the company I am sure few fan of Dominos would definitely react on it ... So this is what happened with me today .. I tried to order pizza online using my AMEX card but somehow it gave me an error for four times so i spoke to AMEX customer service, they said there is nothing wrong with the card the website is not taking the order. so i used my yes bank net banking, the amount got deducted but the dominos website gave me an error again .. so i spoke to the store (Uttam nagar, New Delhi) and spoke to the executive names "Padmini", when i shouted about the problem i faced she gave me an option which was shocking for me. Padmini said i can do one thing for you that i can send a delivery boy with your order and you can give your credit card with pin no to him, we'll swipe the card at store and deliver it back to you at your doorstep. She did not only said it but also sent a delivery boy with pizza and bill where she wrote clearly " collect credit card from guest and pin no" . Now i spoke to customer service to complain about the same but as expected they did not filed a complain and disconnected my call over and over. In customer service i spoke to a agent named Kartik then Anuj and a supervisor, they kept on putting my call on hold and then disconnected. I also asked customer service team to give me the complain no. but they did not bothered themselves. Now my question is since when Dominos started asking to their customer to give credit card and credentials to take it to store ? Store Location : Uttam Nagar Order No : 213 Invoice No : DPI66602/15-16/14726 TIN No : [protected] STN No : AABCD1821CST001 Server : Kumar S If anyone want i can surely attach the copy of the Invoice where she mentioned "Collect Credit card from guest & pin no. "

I am a regular customer of Domino's Sarjapur Road from last 5 yrs. As usual I called up Domino's Sarjapur road to place the order so dialled their no and the call was picked up by the lady. I told her I want to place an order she immediately replied we can't its heavy rush at the store and so many pending orders are there. I asked why so this not a reply you should give to a customer then rudely she told it will take 2 hrs for delivery. I asked her to tell her name I want to register a complaint. Then she handed over the call to some male guy he told me it will take 1hr Because its raining. Then I proactively asked him If I come their to pick up my order then he told it will take 30 min.I said ok and disconnected the call. Again after 5 mins I called again picked up by a lady she was very rude. She was not ready to take the order I insisted her and then she took the order and told come after 45 min. I told I was told 30 mins by some male guy. She rudely told no 45 mins. She even told she will call me after 45 mins and then I should come and collect .She never called me moreover when I reached their to collect my order we met their manager Mr Imran. We told him about all this he even told he will take care of this. But we asked why we were not delivered the pizza at home. It was and normal rain nothing serious. I was not able to reply on this. When reachec home with my order my cheesy dip was not present in my pack. I callex up again and spoke to managr he checkec and told that he will send it within 5 mins.but it never came whereas I was charged for that Is This The service Dominos provide to their customer They advertise some thing else and serve something else. We didn't expected such a service from such a reputed brand. My order no:385, 423 Dated:17/5/2015 Time of order :9.05pm Waiting for the proper action on the reply.

Hi, I am not sure if what has made domino's think that the customers are uesless piece of on this earth.On Sun 5/17/2015, i ordered a pizza/garlic bread(worst mistake of my life!).Got no call from the service center and nobody in the HSR layout/global no[protected] was bothering to pick the call.We were starving and trying real hard to get through your useless customer service but i couldn't.Then called your great delivery boy Ravi (who has no sense to speak to a lady!)at 22:33 and asked us to come far from our location(which we were stunned to hear as home delivery to us mean something else!).He informed entered address is HSR sector so he would not come to our location as it is not the zone that they cover.If that's so why weren't we informed when we placed the order? Is there no system in your company to inform the starving fools who happen to commit sucidal activity of ordering pizza from domino's.Nobody called us till we got a call at 22:33 from Mr.Ravi(delivery boy with amazing etiquettes), and our hands were dead by that time by trying domino's number and stomach was starving. BIGGEST MISTAKE, THAT I AM NEVER REPEATING EVER!!! Thanks for the lovely service! I had just heard about it, now i know it personally. Feedback no:639613 Regards by a useless customer, Himani

I had order a pizza which came an hour late. When I asked the guy about the "30 minutes or free" service agreement they said that it doesn't apply on weekends and asked me to contact his manager for further enquiry. When I contacted his manager, he told me the same thing. So I asked him if this was written or explained somewhere. He said no, but in case of high order rate etc. Dominos can withrdaw this service guarantee - He asked to read...

My complaint is that you guys deliver the food for free in some areas. But when a customer wants a parcel then you guys charge them for a carriage bag. I am against that thing. Its not like that i can't pay for it. But if you deliver it for free on bikes which costs petrol of about 50 rs. Then why do you charge extra for a bag. I want a response. Thanks.

Name Akshay Gupta Mobile Number [protected] Address 59 ashok manor ruby apt, state bank colony RAJAKILPAKKAM, CHENNAI Restaurant Name TAMBARAM Restaurant Address PLOT NO. 1, 2, EZHIL NAGAR 1ST CROSS STREETNEAR CSI CHURCHSELAIYUR PO, TAMBARAM, CHENNAI - 600076 PH.NO.[protected]/ 22294959/ 22294980 Order Date/Time 05/17/2015 03:20:19 PM Form of Payment credit Order No 61

I placed a delivery order from Dominos Onine Website on May 14, 2015 worth INR 504/- which I paid via PayTM Wallet. The order was initiated few minutes before 11 PM and the payment was successful. I was charged the said amount of INR 504/-. However, the website displayed the error that the delivery orders take place only between 11 AM to 11 PM due to which the order could not be completed. I also contacted the PayTM customer care for the same and they said that the transaction was showing successful in their system for the Order Number "DPT[protected]". But as I did not receive the services or the order from Dominos, please look into the issue ASAP and revert back the said amount. Ankita Sethi

I had order 4 pizza and a garlic bred and some ketchup total bill was 327 inclusive of all tax from domino's lokhandwala complex order no. was 278 the representative taken my order name was Ravi committed me order will deliver in 45 mints and order has deliver after 50 mints and there is no garlic bred and ketchup in it. I had conversation with manager of domino's regarding above problem faced he told me we cant do anything now its 11:30 Owen is get off now. He do not gave us time guarantee and he don't even apologies what they did they charge me 200 rs for that order. and pizza quality was so poor after 50 mints we put pizzas in dustbin directly however cut a sorry figure to intimate you that we will not order pizza from domino's again now. waiting for your prompt and positive action.

Hi I am Rohit Atwal and I am from Chandigarh. I have place a home delivery order in dominos PIZZA from my mobile no. [protected] of 4 PAN PIZZA on [protected] on 16 May 2015 8:57 pm. They have promised me order in 30 mins, after 40 mins I have made calls for my delivery but they have made accuses of traffic and cricket match . I have got my pizzas at 10:7 pm and then again I call on [protected] and talk to the manager he told me it's not 30 mins delivery, we donot promise 30 mins delivery on 4 PAN pizzas . On pizzas boxes it's showing clear 30 mins expert or free but they refused this policy and ask for payment or cancel the pizzas delivery . The pizzas are not even hot so I refuse to make payment and send the pizzas back... This is very worst moment of my life.. kids were waiting for the pizzas and after 1 hour they were disappointed... Change you policy of 30 mins and promise right things to customers

My name is shalini, I have Placed an order of rs 439 on 16-May-2015 in Dominos Pizza & have did a payment through PAYTM Wallet. During processing it got failed with the statement "Sorry, your order could not be processed to our restaurant due to technical reason. Money will be refunded in 7 working days for paid orders. Amount from my Paytm wallet got deducted. Kindly let me know how my money will be refunded in Paytm wallet (as it doesn't have any account no.). My Paytm details are below: login: [protected]@gmail.com Mob: [protected]

I ordered pizza @8:33 from the store MURUGESHPALAYA, AIRPORT ROAD, , BANGALORE - 560017 but It's been more than 30 mins and I didn't receive my order. Order No: 318 What kind of service is this? Specially the manager doesn't know how to speak with customer. No prior information for the delay and showing attitude. It's very disgusting customer service. This is not first time, getting same kind response from past 3-4 times. I want some action to be taken against this store. Store Address: SHOP NO. G-2, G-3, G-4, NEXT TO TOTAL, SKYLARK PALAZZO, CORPORATION NO.98, MURUGESHPALAYA, AIRPORT ROAD, , BANGALORE - 560017 PH.NO.[protected]/ 25233396/[protected]/ 41263729

Hello there, we ordered pizza from chandivali outlet yesterday on buy one get one free offer.this is the numorous time i have realised that whenever dominos does this kind of offer the quality of pizza is simply rubbish.i ordered for a medium but looked like a small one the crust was so thick that noone could eat it.also i ordered for a cheese burst but there were hardly any cheese bursting.i am very unhappy as it has happened for many times.we were very hungry by the time pizza had come so somehow managed to eat it..but the amount we pay for that is not worth paying at all..

On 12th May, 2015 around about 3.15 PM, I went to Domino's at Sector-11, Gandhinagar, Gujarat. I ordered 2 Pizzas for Dine-in. I paid 500 Rs and counter boy asked me to wait for change. But even after 30 minutes I didn't receive my order. Then I asked the person about my order. He told me that its being cut. But then after few minutes when I asked him, he said your order is misplaced and your pizzas are being made now. So you need to wait further more minutes. Then I had to ask for refund and went back as me and my family was waiting for such a long time. It is clear that if we come at Dominos that means we are hungry ! Noone comes to just look around :) I am not satisfied with the service provided there. Please do needful. I love the dominos but this incident stops me to go in there. with regards, Anant Thakor Mobile : [protected]