Domino's Pizza Complaints & Reviews

An immensely disappointing response from a staff of such a valuable known brand. My name is Sagar Kothal, & have always enjoyed being a regular consumer of Dominoes (branch- Jakhan, Pacific mall, Dehradun). On 13th march I placed an order at 8:30pm, for a buy 1 get 1 offer. I waited till 11:30 n called atleast thrice to the branch, n everytime I was told to wait some more as it'll be deliver shortly. I literally felt very irritated with such kind of behaviour n called again n this time spoke to a guy named Bhupendra, he apologized regarding the matter n assured to deliver the same order the vry next day. Next day I called them again n told about yesterday, surprisingly an unknown guy argued with me that they had called me ystrday bt you didnt pick the col, it now got on my nerves n askd to speak that guy Bhupendra. Bhupendra assured me to deliver the same order with a discount of Rs 300 as a compensation, n assured me to deliver on time. Then within a minute that same unknown guy cold me up n said rudely that we r delivering ur oder & do not pay a single amount for the order, n added a line That it was not their mistake bt mine that I didn't pick their call yesterday. I then get shockd n much irritated n sd hw can u do this to your regular customer like this, he den answered rudely that we r having more than 50 regular customers of daily. It was then when I requested him to keep the order with them as I can't bear such an insult from him anymore, n told him to complaint regarding dis, he den disconnected the col by saying the words "ok sir"... Such an insulting, rude behaviour from Dominoes is really shocking n nt acceptable too... N surely.. I'll not be visiting that branch anymore.

i have ordered in domino's pizza via mobikwik wallet.money are decucted from my wallet but order cancelled. i am trying to contact with domino's pizza.but can't ... and money are not return in my wallet... Transaction Id BMBK[protected]

Ordered Pizza at 3/14/2015 8:39:54 PM Received at 9:16 PM According to policy I should have got free pizza but didn't get any. Called at 'SHOP NO. 114, GROUND FLOOR, MSX MALL, B-4, SITE-4, GREATER NOIDA-201308, PH.NO.[protected]' but got very COLD RESPONSE.

Today while ordering pizza through Dominos, I chose Paytm as the Payment gateway as a discount of Rs 50 was being promised. However full money was deducted from my account. I really didn't expect this from Dominos. These little glitches certainly affect the Brand nane of Dominos and I would think twice before ordering now. Txn No : BPT[protected] Trace No. : cd[protected]

i ordered a pizza chefs choice at 10 pm. Of which i got the delivery at 11:20 pm. when i looked at it, the extra toppings for which i paid were missing.When i called the same shop, person from the other end said i cannot see that on ur bill. I mean this how u treat ur customers

Hi, I order a pizza from Dominos (Bangalore) and made a payment through PAYU (from my HDFC bank account). I got an error message that Bank declined the transaction. But money was debited from my bank account. So finally, neither I got the money back nor the pizza!! I contacted the bank and they are saying the Dominos and/or PAYU are the ones who hold the money. Details of the transaction: Ref No. : 760110 15 Feb 2015 POS [protected] PAYU-www.payu.in POS DEBIT 760110 16 Feb 2015 215.00 Thanks, Sameer

With regard to your offer of one free with one pizza on 13.03.2015 I have the following complaints 1) With reference to order no 712 place at 9:57 PM at aditya city centre, indirapuram, invoice number DPI65957/[protected]/186420.The total bill amount came to Rs672.03 payment was made by credit HDFC visa card and an amount of Rs 684/- was deducted from my card(xxxx-xxxx-xxxx-0623) account - ie an excess of Rs12/- was taken from me without out any reason. 2) The Pizza was delivered at about 11pm in the night 3) The condition of the pizza was bad as the flap was depressed in to all the cheese and toppings of the pizza 4) On line system of ordering was a total flop ...I had to go to the shop personally to order Ashok Pai

We have ordered Domino's Pizza yesterday evening in Neelangarai Branch. We felt raw when we had Pizza. Today we suffered severe stomach pain. I would like to take this to customer notice, me and my wife surprised to see such a bad quality from a reputed restaurant

Hi, this is Dr.Geetanjali Jha, a regular consumer of Dominos pizza. I have recently moved to Bhopal and discovered that dominos pizza does not deliver in Awadhpuri. 2 dominos outlets the DB mall and Indrapuri outlet are less than 30 mins away. Please do register this locality for home delivery, people are suffering and you are losing a lot of business as this is an area full of youngsters who in absence of home delivered pizza opt for other snacks. Hoping for positive news soon.

Hii, I ordered pizza online on 13th March 2015 evening from Dominos Pizza, ASCENDAS IT PARK. I paid online through net-banking. As they mentioned in their advertisment that if order will come after 30 minute then pizza will be free. but even after 50 minute late we refuse to deliver the order and ask to cancel the order. its 11 pm so we are unable to go enywhere

I have ordered the pizza with time mentioned on bill as 10:17 pm but I did not receive the order and even the branch's phone is not getting picked. How can they cancel the order at their end without any information to the customer. Such service is not at all acceptable.

Today i had ordered a 5 pepper and pnr pepp from your sector 20, panchkula outlet. My order number is 404 & my order time is 9:26 pm & i got my order at 10:36 after 70 minutes. The condition of the pizzas are like horrible and all cheese stick on the box in short out of these pizza After seeing this i called at the outlet regarding this complaint & the concerned person is so rude they are not ready to listen anything. I said to transfer my call to your managr but the person said there is no manager here and i am the only concerned person there. I said i[censored] will not listen me i will file this complaint online It was such a bad experience i can nevr explain in this mail and my guest goes without eating anything. I Think u can understand the same and take strict action on this outlet and one more think they dont even give 300rs discount to me which is given by dominos if delivery is done after 30 mins.if on scheme this discount was not valid then plz make any rule for delivery max time...is it ok 70 mint. your delivery boy said delivery time on that is 120 mints.

Restaurant Name NOIDA SECTOR 50 Restaurant Address B-1/55, CENTRAL MARKET, SECTOR 50, , NOIDA - 201301 PH.NO.[protected] Phone[protected] Order Date/Time 3/13/2015 7:57:42 PM Form of Payment credit Order No 392 I ordered 2 pizzas from dominos, the delivery was made after 1 hr. I accepted the order. Later on when I opened the box, the crust was stuck on the box, I called the dominos regarding this, they told me that they will replace it...and I have waited 1 hour more, but still no response. I am writing this review at 10:40 PM same day...i.e., about 2:40 hrs after my order

Dear Sir/Madam, I have ordered the Pizza online on 13th March by selecting locality as Bilikahalli Anugraha Layout and Paid the full amount online itself. But after few minutes i got a call from Bannergatta Domino's pizza center saying that the Order will be cancelled because it is not a reachable area. This center was selected automatically when i booked online and it was not opted by me and they have rejected my order at 10pm as not a reachable area. In my life i will not order Dominos Pizza anymore, atleast they were not ready to transfer the order another center and they have rejected it simply.

I ordered one chicken mexicana and a chicken golden delight though mobile at Aura Mall Bhopal[protected] at 9.11 pm. However, it was delivered at 9.51 pm which is more than 30 minute late. When I asked for free delivery as it was more than 30 minute late, the delivery boy started telling that 30 minute late rule is not applicable for bogo. Then argued rule is also not applicable for rain and bad weather. Again argued the timing is for entering into campus only and not for door step. He was misbehaving and trying to misguide us which is unbecoming for a staff of Dominos. My residence is less than 100 feet away from Aura Mall. When I tried to contact the dominos store[protected], they did not respond to our call. The salesman took away the pizza. The dominos call centre neither responded nor called back nor enquired about non delivery of their bill/product. I have liitle kids. For them I had to arrange alternate food at late night.This is very bad for dominos. I will never order it. Barsha Mohapatra 49, Green Heights, Near Aura Mall, Bhopal [protected]

I ordered one chicken mexicana and a chicken golden delight though mobile at Aura Mall Bhopal[protected] at 9.11 pm. However, it was delivered at 9.51 pm which is more than 30 minute late. When I asked for free delivery as it was more than 30 minute late, the delivery boy started telling that 30 minute late rule is not applicable for bogo. Then argued rule is also not applicable for rain and bad weather. Again argued the timing is for entering into campus only and not for door step. He was misbehaving and trying to misguide us which is unbecoming for a staff of Dominos. My residence is less than 100 feet away from Aura Mall. When I tried to contact the dominos store[protected], they did not respond to our call. The salesman took away the pizza. The dominos call centre neither responded nor called back nor enquired about non delivery of their bill/product. I have liitle kids. For them I had to arrange alternate food at late night.This is very bad for dominos. I will never order it.

I ordered pizza today at 19.58 P.M(order no 439) at phase 10 Mohali after waiting for it for 40 minutes i along with my guest went to resturant to enquire about our order as nobody was picking the phone and nobody bothered to inform us that our order would be delayed.there we met one MR Sudhansu who was not ready to accept the mistake and declined to refund the money and told me that he is from other deparment and after sometime he gave me the no of one Mr Anand GENERAL MANAGER [protected] when i tried his number he was also not picking the phone this is very sad state of affairs i request to refund my money as order was not delivered within half an hour and had to pick myself and that too after almost one hour and the height was when i was leaving with my order he again told me to pay when i told him that the paynment has already been made through credit card he did not have the courtesy to feel sorry.In case my money is not refunded i will be constrain to take legal action Rajan Bhardwaj [protected]

i made online order for pizza fro dominos and payment was done in advance. the order was placed at 7:51 pm and delivery was done at delivery was done at 9:27 pm. to avoid any cancellation the delivery boy hands over the order to kids at the gate and runs away. moreover, the manager at store is not responding to more than 25 calls done. This is a case of clear cheating and fooling customers. below link has complete order details https://pizzaonline.dominos.co.in/orderonline/thank-you.php Strict action must be taken Manu Mishra [protected]

30mins delivery promise argument was my worst experience with dominoes. delivery was late & as per your promise you'll were not ready to give the pizza free. after a lot of argument, the manager had agreed that i would be getting rs300 credited in my a/c in 7 days as i had done online payment. It is almost 2months, & i haven't received the credit yet. Dominoes has a offer today that is buy 1 get 1 free. telephone lines not working, online orders not working. Now if you'll cannot handle so much orders, then why do you'll come up with such offers. Its a disgrace for a brand like dominoes & happens only in India specifically Mumbai.

Hi, We made pizza order from Dominos Pizza on 13 March 2015 at 1:52:33 PM by internet and delivery time was given as 03 March 8:15 PM. Order Number:29 Restraunt Name: Horamavu Village GF, 72&73, Hoyasala Village, TC Palaya Main Road, Bengaluru Customer Name and Address: Brijesh Kumar Singh+91-[protected]) #95, 1st cross street, 1st lane, Kalkeri main Road, Ramamurthy Nagar, Bangalore But Pizza was delivered at 9:30 PM and when we tried to reach restraunt on the contact number provided no body was picking the call. Kindly register the complain for refund of the amount as the service was not provided. Regards, Brijesh Singh