Domino's Pizza Complaints & Reviews

I have placed an order on 4/july/2022, my money got deducted Rs 275 but my order was failed. The refund was assured in 3-5 days today is 10 july and I haven't got any refund from dominos

Today between 5pm to 6pm I was ordering pizza at dominos through their online dominos app.I selected my order and used my Amazon pay upi to pay the amount but after I got a message that the transaction was successful of 355 then I checked the order history but it was not showing my order.

I tried to refresh it several times but I couldn't get the page where it says that your "order has been placed successfully".

My amazon pay upi id is [protected]@apl and Bank Reference ID and upi reference id is[protected]

Amount is deducted from Amazon pay and i got cash back of 15 rs cash back but my order is not placed on Domino's pizza app and i contacted customer care but they confirmed that they have not received any order from my mobile number
I am also sharing screenshot of proof.

The quality of the pizza is worst. Veggies are all dried up and cheese is extremely sour. Both the pizzas we ordered are so bad and have used expired items. We ended up puking and having stomach ache. When the quality of food is not even monitored time to time, why is the store even open? I tried to CONTACT the store but the number provided says it’s out of network area and CUSTOMER care service is THE WORST. They say they will CONTACT me within 24 hours? What the hell do I do for 24hours with your spoilt pizza? The phone numbers provided for CUSTOMER service doesn’t even work. I personally prefer you close all your outlets rather than spoiling our health, time and money by providing such ### service.

I ordered 2 pizzas from domino's app on 05 July for amount ₹ 295. The order came after 1 hour. So as the 30 mins policy they should've gave me the pizza for free as it's under ₹ 300. But the delivery man insisted on taking the cash and said they will refund me via domino's wallet feature. He said the refund will be done in 24 hours. It didn't . I called the store but store number was invalid. I called the delivery man he said the refund will be done around 11 pm on 6 july. Still the refund isn't done. It's july 8 now. The delivery man isn't picking his phone. This is so frustrating. For many ₹295 wouldn't mean anything but as someone who feeds himself on his own money it's really annoying. I want my refund as soon as possible please.

I placed an order kn dominoes app and paid using Amazon pay, the money got deducted and also received 15rs cash back on Amazon pay, but my order is not placed on dominoes?

I placed order at 8:20 pm n delivery boy came at 10:00 pm. I didn't accept the order as it was too late by the time. I called so many times at store bt the no updated on zamato app Domino's is wrong. I chat with customer care so many time. Bt no solution. I want my refund back. The delivery boy said u cancell the order now n u wl get refund back.
Status showing delivered, bt i hv nt accepted ny order.plz help n refund me my money.

I have ordered pizza through swiggy via order no[protected] in 7.05pm from dominos but I have not only been waited for 45 mins but also swiggy said to wait for 90 mins now when asked for refund they are not even attending

I placed an order @Jun 18, 2022, 4:04 PM but even after 90 mins, I didnt get it. Order no was 109.
I tried to call at store 4 times (initial 2 times none pick call, later 2 times number was busy).

My payment is deducted through amazonpay but my order is not confirmed.My order id iss: P[protected]

I placed an order on Domino's app with payment option through Amazon pay because there was a coupon for cashback. At the time of payment it was directed to Amazon website for Amazon pay and accordingly the amount 492 was deducted from my bank account and also a successful transaction order was shown on my Amazon pay transaction but the order was not placed on the Domino's. Even the customer care on the app was not helpful as no order or order ID was available. My order was still in the cart. Amazon customer service also asked to contact the merchant concerned. Finally I sent a mail complaining to [protected]@jublfood.com and they responded with a ticket and are saying to try after sometime for online/network maybe busy and the amount deducted will be credited within 7 days and here I am hungry and angry.

Sir actually I pay using Amazon pay but after paying the amount when I come back to Domino's app it show me error and order is not placed so please help me

I placed an order on Domino's Pizza app. Made the payment through Amazon pay UPI and received an email from Amazon that the payment was APPROVED by Domino's Pizza but my order wasn't placed.

I had ordered for a pizza and other stuff online from the dominos pizza apps. The total bill amounted to Rs.333.0. I had paid the amount via my visacard . The transaction was successful. The amount was debited from my account but my order was not confirmed. I had placed my order on 3 rd July 2022 Refund was promised within 24 hrs but i haven't received it yet. The transaction number"Transaction Amount : Rs.333.0
Transaction Details : DOMINOS BILLDESK MUMBAI IN | 74332742185218414765921"

Could you please look into the details and give me a reply.

Dear team I have register the complaint for the expiry of wallet points before expiry but I haven't got any satisfactory response from the team and also I have register the complaint for the wrong pizza delivery for which also I register the complaint but both the complaints they close without taking any consent from me... Please check and do the needful for the reference I have attached the photos and also the complaint numbers are 3160402 and 3158393

My name is Maulik Patel and my registered mobile number is [protected].

I ordered pizza from dominos on 10Jun2022. I ordered it on phone call so as per my conversation I have made payments through the barcode which was I found in my bill. At the time of delivery that payment was not reflected in my order so I have to make another new payment at the time of delivery.
I have generate a support ticket with ticket number [protected] about the double payment and refund. But still not found any update and now they are not giving me any answer.
I have mail copy, bill and double transaction information. Please refer attached images.
You can contact me on my mobile [protected] for any further details.

I and my family visited at Dominos RDC Rajnagar Ghaziabad UP yesterday night around 9:30pm with my 6months baby girl daughter and other 2kids too. The condition of store were pathetic and completely unhygienic. The tissues and disposable cold drinks glasses were lying on the floor here n there. And the floor was in untidy condition and ac was not working properly. It’s seems like I would say completely extremely pathetic condition. Nobody was there to manage these pity things .there was a lacking of staff . And we ordered pizza with cheese burst and some cold drinks after 1 hrs around we received our order and the main tortured was pizza was not consist of cheese burst only we received simple and tasteless pizza. It’s really tortured for us to stay more than 1 hrs.

I connected the call to your customer services but nobody connect my call to your seniors executive. There were no protocols to follow and no hospitality. I was with my daughter and some kids too . You should atleast presume in place of me as mother. Was that situation was good for my baby and other kids too?
So kindly arrange my call to your senior executive and reply this message asap.

Regards,
Advocate Mansi Tyagi
Ghaziabad district court

I tried placing order through Domino's app but the amount was deducted and order NOT PLACED
1ST ATTEMPT : Order paid through Amazon Pay UPI, amount is deducted but NO ORDER PLACED!!!
2ND ATTEMPT : Order paid through Google Pay, amount deducted but Order number displayed as 'FALSE', NO ORDER PLACED!!!
This is unacceptable from Domino's... Never ordering from the app ever !

I have placed the order in dominos and amount is debited from my Amazon pay account but I didn't get order number as well as my order didn't get placed. So please refund the amount

I ordered garlic bread and cheese margarita pizza from Domino's Pizza in Purulia centre they did provide the order slip but did not provide the detailed price bill
So please do the needful