Domino's Pizza Complaints & Reviews

I am a regular consumer of Dominos Pizza. But today 14th Dec, 2014, my nearest pizza outlet Saltee Plaza, kolkata, West Bengal answering me that they are shortage of food. I don't think Dominos India such a prestigious company all over India having such a silly excuse. It is shame on the part of Dominos India. My name is Somnath Bagchi. My mobile is [protected].

12/12/2014 PURCHASE AT JUBILANT FOODWORKS L 21:36:10/46068 INR 1, 154.00 I paid money for pizza online. No confirmation. No pizza. Customer care does not know even if order exists. The Customer care number[protected] does not exist!!! Domino’s Bengaluru Office Contact Details Address: 1573, 1st Floor, Sector 1 (AGARA), HSR Layout, Bengaluru, Karnataka -560102 Contact No:[protected]/8/9 THIS NUMBER DOES NOT EXIST!! Queries: Why do we have to pay for not taking the order and wait for a refund? Cant you just maintain 1 website with online payment with order management properly, is it so difficult? Customer care is always on hold for second call from Same Number for a very long time?? Refund ASAP

I had ordered online on 14th Dec 2014. 2 times the money was debited yet the order failed each time. 1. OS DOMINOS DOMINOS [protected] Chq / Ref No: PG-[protected] - Rs 414 1. OS PUECOM[protected] [protected] Chq / Ref No: PG-[protected] - Rs 414 NAME - Sankha Maitra Request - Please refund the money ASAP... Thanks

I placed an order for Mexican Green wave pizza on 13 Dec 2014 at 8:56PM. The order number was 558 and Restaurant Address Sector-35c, Chandigarh. The pizza was delivered at 10:30PM and it was in a horrible condition. Totally wet and cold as it was raining outside. I tried to call[protected] several times but nobody picked up the phone. I have also given onliine feedback and my Guest Feedback Reference ID is:: 524895. Please take necessary action in this regard.

Hi,

I ordered for Pizza online yesterday 10:58PM ( they accept any orders before 11pm). I ordered for it and paid for the same online. Also the amount has got deducted from my account. But I did not receive a feedback on their mobile app. So I placed the order again with a request for COD. I received below confirmation mail as well. But still my pizza wasn't delivered to me and even my amount got deducted from my account.
On the top of that they never called back, as how they used to regarding confirmation of my order.

Thanks and Regards,

Kumar Chandra
[protected]


I received below email for the confirmation of my order:
MIME-Version: 1.0
Received: by 10.50.239.71 with HTTP; Sat, 13 Dec 2014 16:33:14 -0800 (PST)
In-Reply-To: <CAJas0r9KGqiR2VtbqjG4nocX8G6G0rzGg_3nR+_C=[protected]@mail.gmail.com>
References: <[protected].[protected]@ip[protected].ap-southeast-1.compute.internal>
<CAJas0r9KGqiR2VtbqjG4nocX8G6G0rzGg_3nR+_C=[protected]@mail.gmail.com>
Date: Sun, 14 Dec 2014 06:03:14 +0530
Delivered-To: ajit.[protected]@gmail.com
Message-ID: <[protected]@mail.gmail.com>
Subject: Re: [Dominos India] - Order placed
From: Kumar Chandra <ajit.[protected]@gmail.com>
To: Dominos India <[protected]@dominos.co.in>
Content-Type: multipart/alternative; boundary=001a11427d7c781ea9050a2245ce

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Hi,

I have raised a complain with complaint number: 524855.

Please revert on this asap.

Regards,

Kumar

On Sun, Dec 14, 2014 at 12:04 AM, Kumar Chandra <ajit.[protected]@gmail.com>
wrote:
>
> My order was cancelled! !
> Why?
> On 13 Dec 2014 22:58, "Dominos India" <[protected]@dominos.co.in> wrote=
:
>
>>
>>
>> Hi Kumar Chandra,
>>
>> Thanks for placing order with Dominos. This email contains important
>> information regarding your recent purchase =E2=80=93 please save it for =
reference.
>>[protected][protected]
>> *Dominos Restaurant Address*
>> Nagavara, Kasaba Hobli, Ground Floor, No 02, Byatarayanapura Cmc, khata N=
o
>> 80, Nagavara Village, kasaba Hobli, bangalore(north Taluk), pin No 560045, =
Ph
>> No-[protected] *Guest Name* :
>> Kumar Chandra *Guest Mobile* :
>>[protected] *Guest Address* :
>> 316 6th cross MS RAMAYA LAYOUT THANISANDRA BANGALORE INDIA *Order
>> Number* :
>> 170 *Time of Order* :
>> 12/13/2014 10:57:57 PM *Final Total* :
>> 323 *Payment Type* :
>> cash *Trace No.* :
>> cash[protected]
>>[protected][protected]
>> *Deluxe Veggie[Qty-1]*
>>
>> Toppings : Onion + Mushroom + Golden Corns + Paneer' + Black Olive Crust
>> : Cheese Burst
>> Size : Regular (serves 1) Rs. 270
>>[protected][protected]
>> *Net Price* : Rs. 270 *Tax* : Rs. 52.50 *Total Price : Rs. 323*
>>[protected][protected]
>>
>>
>> *YOU CAN ALSO ORDER THROUGH OUR NEW MOBILE SITE m.dominos.co.in
>> <http://m.dominos.co.in> OR DOWNLOAD OUR MOBILE APP.* [image: AppStore]
>> <https://itunes.apple.com/in/app/dominos-pizza-india/id[protected]?mt=3D8>...⇄
[image:
>> Google play]
>> <https://play.google.com/store/apps/details?id=3Dcom.Dominos&hl=3Den> [i=
mage:
>> Windows Store]
>> <http://www.windowsphone.com/en-in/store/app/dominos/1304460d-3687-4da2-=
bc58-ea07cc7577ad>
>> Scan the QR code
>> [image: Scan the QR code]
>> [image: Domino Naaptol Banner] All rights reserved. =C2=A9 Domi=
no's
>> Pizza India Disclaimer
>> <https://pizzaonline.dominos.co.in/orderonline/disclaimer.php> | Privac=
y
>> Policy <https://pizzaonline.dominos.co.in/orderonline/privacypolicy.php>=
|
>> Terms & Conditions
>> <https://pizzaonline.dominos.co.in/orderonline/tcolo.php> | Pizza Tracke=
r
>> <http://pizzaonline.dominos.co.in/pizza_tracker>
>>
>

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Dear Sir, We had ordered a cheese burst pizza on 13 December 2014 from the I.P. Extn. branch East Delhi (110092) but we were given a normal pizza instead so we went back to get it exchanged. Then they changed the pizza to cheese burst but we were utterly dissatisfied with its quality.We have tried the cheese burst pizza many times but the quality of pizza served to us today was not up to the mark. Invoice Number: DPI66106/14-15/154891 Thanks and Regards. Tanya Minocha [protected]

Ordered single farmhouse (with pineapple topping) from 4. Block c, Omaxe plaza, Sohna rD, gurgaon.. Order no 351, 13/12/2014... My son while eating complained of high spice content.. When I called up, dominos simply refused to accept & said it's too late for them to do anything now.. Isn't it completely ridiculous on behalf of such a big company to not ready to correct their mistake..

My online order id-485 at 8.15 pm on 13/12/2014.outlet involved is Sec 35-C, chandigarh.My order dint reach to me even after 40 minutes and I started calling to this outlet and their customer care no.To my utter surprise three times this outlet put my call on hold wich ended after 1- minutes each time.Then forth time in place of resolving my query about the free delivery or refund of my money or status of my order the lady at other side started arguing rudely and said "mam you wanna come to our outlet you are most welcome" and then cut the call.I tried calling them hundreds of time.after 1.5 hr the delivery guy came and I returned the order.Lets see whether they care a single penny or not. They are making a very wrong practice. I am attaching the screen print of my order and you can check the order time, no. and status and my computer's clock.

Hi, I really had a bad experience with Dominos Sector-61 Noida. I ordered (Order#516) at 07:55 PM. They made incomplete delivery as no seasonings provided. Then manager told that he will send new pizza and Garlic bread in 10 minutes. So i returned pizza. After 10 minutes, another person arrives only with seasoning. Again manager told they are sending fresh pizza and bread. After 10 minutes, first person arrived with same pizza and bread. And they ask me to pay complete amount after 1 hour. I spoke with manager (Sumit) and he is delivering me same pizza at same cost after 2 hours. Does it makes sense? This is really frustrating. I would like to know what action will be taken.

Pathetic, Horrible service from Dominos. You bugger team members have given me order after 1 hour and giving me excuses like it's rush at the counter therefore can't give the order on time. After that you people are giving me lame excuse like it's raining heavily therefore can't we have withdraw time guarantee. Hello..I live just stone throw away distance from your store and it's not even raining from last one and a half hour. Such a , unprofessional behaviour is not at all expected and it will definitely lead to bad word of mouth publicity for you guys. I will never ever buy a pizza from Dominos again. PIZZA HUT guys are far more professional than you. Contact NO-- [protected] Order No 252 Date 12 Dec 2014

i ordered dominos pizza with sides(chocolava cake & baked subwich) of amount Rs457 via online at 8:15 p.m. on[protected] during the time of payment all things went right but they didn't give me any order id for confirmation not even a confirmation message. but in next 40 minutes no pizza was delivered so i called the dominos restaurant that was near to my location(it was given on the website of dominos) and when i asked for order they said that no order was placed from my no. and my name. one of the employ of dominos said that money will be refunded but it not refunded yet. my address is Aryan residency limited, plot no.32, knowledge Park-I, Greater Noida my contact no.-[protected] i want my money to be refunded. i am providing the photo proof of transaction and the message send to me by Punjab national Bank of money paid to the dominos.

Hi I have placed an order for dominos pizza online on 11th dec around 8.15pm for amount 476. The amount was deducted however i never got the order number and when i called the dominos restaurant they said the order was not punched. This happened twice when i tried to order online. Once through netbanking and other through credit card. Both the time amount was 476 and both the time order was not placed and yet amount was deducted. Please refund my both the order money asap. Regards Shweta [protected]

Hi, I tried to Order Pizza and side dishes online for my parents anniversary on 11/12/2014. The Address of the Dominos which i order to was : Ground Floor, Survey Nos. 40/2, 52/1 and 52/2, Bagalagunte Village, Bearing Site No. 1, Defence Civilians House Building Society, Jalahalli, BBMP, Khata No. 2484, Ward No. 14, Dasarahalli Range, Bangalore (North Taluk), BANGALORE, KARNATAKA Payment Gateway that i chose was Debit card and it went through and payment was also submitted with a cash of 937 RS. The transaction details for the same is Account Number 9XXXXXXXXX16372 Transaction Date 11/12/2014 Transaction Amount INR 934.00 Transaction Type DR Transaction Description PUR/P/ayu.in/111214/20:13 It was also said that they will refund it in 7 days. Could you please refund the amount please as it was my parents anniversary i do not want to get bad impression on it. As Customer Care of Dominos Suggested please find the details below : Customer Name-Subash Prakash Phone No-[protected] Dominos Store Name- Ground Floor, Survey Nos. 40/2, 52/1 and 52/2, Bagalagunte Village, Bearing Site No. 1, Defence Civilians House Building Society, Jalahalli, BBMP, Khata No. 2484, Ward No. 14, Dasarahalli Range, Bangalore (North Taluk), BANGALORE, KARNATAKA Date of Incidence-11/12/2014 Order No-(If possible) Bill No- (If possible) Please look into this issue soon and resolve. Thanks, Subash Mob.No:[protected]

This is Ajit Padhiary. I ordered on 07th Dec 2014 through Credit card. Payment was successful but order was not placed. The money was not refunded till today. Please let me know when will my money be refunded in my account. Transaction number is cc[protected] Amount: 350 Date: 07th Dec 2014 Mobile number-[protected] Place of order- DODDANEKKUNDI, Bangalore

I had ordered 2 medium pizzas from HSR LAYOUT bangalore. they took the order and 1 hour later denied the delivery saying it is out of delivery area. i spoke to the shift managers (lokesh and karthick) and they blatantly denied delivery. i requested them as i have guests had home and we have been waiting since an hour but they were extremely rude and were rushng to cancel the order. This is worst experience i had with dominos, because of you guys i had to face embarrassment in front of my guests. i have al the recorded conversations with that outlet, i need to share those online with some official or should i place the same on twitter or facebook. The shift managers cannot go scot free by saying sorry and not taking the responsibility of entire situtaion. hope some action will be taken. ** PS. i stay exactly 3.5 kms from that outlet.

This is Shreya Das. I ordered today through debit card. Payment was successful but order was not placed. Please let .me know when will my money be refunded in my account. Mobile number-[protected] Place of order- indira nagar Lucknow

placed online pizza order following are details 1. BBQ chicken Rs 445 2. Veg Paradise Rs. 550 25% online discount Total amount paid Rs 746 through my SBI account after that received massage Regret we are unable to process your request. Your amount will be refunded in your account within a week. Called to concerned store (Chadawa Chembur, Mumbai) and helpline number. Kindly refund my money earliest or deliver Pizza. why to wait for a week. For my own money.

Dear sir, I have ordered one combo veg pizza .I have received pizza after 45 min when i have ordered the pizza. When i receive pizza after 40 min. I tell your delivery boy you delveired pizza after 30 min as per your term condition you give me a pizza without any charge. Then your delivery boy and your branch manager talking with me very rude and badely. They told me very nonsense word(like gaali). He told me i am beggar. Please take some action and reply as soon as possible. If you not reply me i take some strong action.

Dear sir, I have ordered one combo veg pizza .I have received pizza after 45 min when i have ordered the pizza. When i receive pizza after 40 min. I tell your delivery boy you delveired pizza after 30 min as per your term condition you give me a pizza without any charge. Then your delivery boy and your branch manager talking with me very rude and badely. They told me very nonsense word(like gaali). He told me i am beggar. Please take some action and reply as soon as possible. If you not reply me i take some strong action. Thanks & Regards Nitin goyal MY ORDER DETAIL ARE GIVEN BELOW Hi nitin goyal, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Cgr Mall, Sri Ganganagar, Anchor Showroom, Cgr Mall, Near Chahal Chowk, Hanuman Garh Road, Sri Ganganagar (rajasthan)- 335001. Ph[protected], [protected] Guest Name : nitin goyal Guest Mobile : [protected] Guest Address : H.NO.6 SHA NEAR BALWANT SINGH KI DHANI PREM NAGAR SRI GANGANAGAR INDIA Order Number : 229 Time of Order : 12/10/2014 6:50:45 PM Final Total : 245 Payment Type : cash Trace No. : cash[protected] Veg Singles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 205 Net Price : Rs. 205 Tax : Rs. 40.25 Total Price : Rs. 245

Yesterday I.E. On 9/12/14. I placed an order at Ur Malviya nagar new Delhi outlet at around 8.20pm.order was to be delivered at H-15/20, malviya nagar ND-17.I spoke to mr.neeraj &amp; placed the order i m sure of which u will be having a recording too.after some time i got a call from mr.jayparkash saying neeraj has wrongly told me about the concession on the pizza's to which i asked him what is my fault in that, on his request i told hime to change my order to my earlier order to which he said as the order is been already paced now he can not do anything, here at this point i told him to send me my old order. 9.20pm i reached home &amp; my guests &amp; kids asked me about the pizza which should hv been delivered by now but it was not i called up malviya nagar outlet again at 49083100 here some body picked up the phone &amp; told me my order is on the way &amp; when i pressed on him to tell me exactly how long it will take he transfered the call to some mr.Aquib &amp; this gentlemen tells me my order had been cancelled by me only without i being known, i really fail to understand what kind of people r working for such a big organisation &amp; at this poin when my voice became strict this man transfer the call to some mr.Rityansh 7 now again i hv to start my problem once again all over what a joke, at this point this man had nothing left to tell me other than requesting me to all over place a fresh order i eventually did as the guests &amp; kids were waiting had no other alternative but to go on, at 9.23 again the order was placed &amp; at this point of time Rityansh told me will be delivered in 20min which came at 10pm. At this point i told delivery boy as he is late im not gone pay anything to u &amp; told him to talk to his senior instead this boy says ok dont pay does not matter to him now this is called attitude.as all of the international salesman r perfect in begging when caught on wrong foot now this Jayparkash calls up as he was the one who goofed up everything started pleading with words like im very sorry, will not happen again or next time onwards u will be our priority customer and what not but please give the money as it will be deducted from my salary &amp; as All Indians r emotional &amp; kind hearted i paid him the sum. Do the concerned person hv any answer to it &amp; pl tell me why ever in future i order any thing from Domino, s or even reccomend any body the name DOMINO, S.My order NO. is 284/12.9.14, server Jasmeet D. Dr.praveen khanduja ph no [protected].