Domino's Pizza Complaints & Reviews

Rude staff behaviour wen asked to clean tables. Are we supposed to eat on dirty tables or clean ourselves?
Wen requested, the girl at the counter refused to clean & said we dnt have time. How can u treat customers like this. Taking customers for granted.

I went to order pizza at the store but the lady at the counter refused to accept the order saying "they don't have change of 500/-" . Staff behaviour was unacceptable. Highly disappointed.

Today I have ordered Domino's onion pizza 4 Nos through zomato app and paid the Amount of Rs 276 via upi.
But when the delivery boy came to deliver my order he charged me Extra Rs 16 as cash. When I refuse to pay and told him that I have already paid through zomato he said you have to pay Rs 16 otherwise you can't get your order.
This is very disappointing behavior by domino's as I already paid entire amount to zomato then why he forced me to pay extra.
I am very very unhappy with domino's and decided to not order any food from domino's in future.
Hope this type of negligence not happening in future with other customers. 😡

Anand kumar
M [protected]
Order No 4
Order delivered by domino's sector 20 dwarka

Ordered at 11:08, delivered at 12:04.

Complaints registered-2
No response

Complaint ID[protected]
Complaint ID[protected]

I visited Dominos outlet on 28th March, 2022 and paid an amount of Rs. 778/- towards the order via ICICI Bank online payment. On 22nd April, 2022 I got the message again of deduction of same amount - Rs. 778/- from my ICICI Bank account and this time I haven't visited the Dominos outlet nor given any order from Dominos. This is an unauthorized transaction done by Dominos and they are not ready to accept it.

On april 24, I ordered something from the domino's yesterday but money got debited but didn't get order place. May I get my money refunded please.

The quality of pizza and garlic bread was very bad. I have taken photos for proof.

My money got debited twice but order was not placed then I did cash on delivery

Few days back I ordered from Dominos pizza app & the payment of ₹1323 from my account was debited & order was failed. As per the staff working in dominos informed that we receive the payment on same day. It’s been 3 days I haven’t received any.

I am attaching a screenshot of the same. @dominospizza kindly do the needful

On 25th March, I tried placing an order on the domino's app, due to which Rs. 565 were deducted from my account twice and the order didnt get placed. Its been more than 10 days and I havent gotten any refund.

Please refund my amount of Rs 1130 (565+565) as soon as possible.

I contacted domino’s through mail and call but no help.

Date of the incident- 20th April 2022
Client number - our order number was 192 and the client number for the carry bag was 205.
We went to dominos to pick up the order and asked the attendant to provide us with the carry bag, he replied "that carry bag will be chargeable for 10 rupees".
We said it's not allowed to charge for carrying bags with or without a logo both.
He told us to check online that it's chargeable. When we told him to make the bill for the carry bag he tried making an excuse saying there is not enough staff to manage today so we requested again to make the bill. He finally made us a bill costing 10 rupees for the paper bag. Which was assigned as order number 205.
We would request a refund from the following branch and also make sure that this should not happen again at any branch.

I am the employee of the domino's pizza . Myself ashu sharma. Employee code -974644. Store code - 66005 .
Concern - claim on mr. Reegen ken (rgm)regarding not understand my duty abilities timing . Specially force for doing full time shift . I available 4 hours for company . So rgm said to present resign on 28/03/2021 . From 28/03/2021 to till date manager could not processed my resign process . I am not able for doing work with company or not got cleared bcoz of mr. Reegan ken . Kindly take action regarding that . I request to the organization that kindly change my store instead of rdc then i able to work with company or kindly done my full n final process .

I have ordered 2 box of roasted chicken peri peri however it’s smelling like a hell. Chickens are look a like stale..

I ordered pizza from Domino's and paid through Amazon pay.. but when I opened the app I found no such order placed.

I have ordered pizza on 5th April and afterwards i have received a Free pizza coupon code from Domino's itself in the same chat where confirmation for the order is received, there it is written that this could is valid for next 14 days and earlier it was applicable and now it's showing INVALID. This is totally unacceptable.

Order 1 pizza from Domino's on 5 th April.After Order delivered they gave me one coupon For next order But Now coupon is not valid

Order No. 189 dated 9th April 2022 Time 10:32 PM Amount paid Rs. 533/-.

The above order was placed through the Dominos App and it was to be serviced by Dominoz Ground Floor Bldg No.2, Unit No. 44, E Wing, Veer Savarkar Road, Kailash Complex, Parksite, Vikhroli West, Mumbai 400079.

I got a Call from No. +91 [protected] at 22:35 Hrs and was told that this order will not be serviced as it has come to a wrong outlet, whereas the delivery was to be done at Powai. The lady finally cancelled the Order and said that within 7 days, refund will be issued and the amount would be credited directly to the Bank.

Dominoz conveniently forgot about this refund. A period of 9 days have elapsed, and they have removed this Order details from the App. There is no complaint Number in the App to whom you can escalate. This is a systematic way to ignore the Complaints. The concerned authorities should insist on this MNC to have a proper redressal system and not to put its customers in unnecessary trouble for their mistakes.

Pls help me in getting my Refund at the earliest as there is no way, we can complain to them.

Warm regards,

S Naik

copies of the Tax Invoice is attached for ready reference.

Order No. 189 dated 9th April 2022 Time 10:32 PM Amount paid Rs. 533/-.

The above order was placed through the Dominos App and it was to be serviced by Dominoz Ground Floor Bldg No.2, Unit No. 44, E Wing, Veer Savarkar Road, Kailash Complex, Parksite, Vikhroli West, Mumbai 400079.

I got a Call from No. +91 [protected] at 22:35 Hrs and was told that this order will not be serviced as it has come to a wrong outlet, whereas the delivery was to be done at Powai. The lady finally cancelled the Order and said that within 7 days, refund will be issued and the amount would be credited directly to the Bank.

Dominoz conveniently forgot about this refund. A period of 9 days have elapsed, and they have removed this Order details from the App. There is no complaint Number in the App to whom you can escalate. This is a systematic way to ignore the Complaints. The concerned authorities should insist on this MNC to have a proper redressal system and not to put its customers in unnecessary trouble for their mistakes.

Pls help me in getting my Refund at the earliest as there is no way, we can complain to them.

Warm regards,

S Naik

copies of the Tax Invoice is attached for ready reference.

Hi Team,

I make an order from domino's through zomato. Order not delivered. I have raised multiple complaints but O.ato team is just asking will get back to you in 48 hours and still not got refund since 10 days.

Order I'd - [protected]
Order through Zomato
Order from. DOMINO'S PIZZA, Shalimar Lakeview Ahmedabad

Today i ordered a medium sized farmhouse pizza but instead got delivered a regular-sized one... I complaint to zomato and they provided me with the complaint ticket id: 2484652
I want to know the status of my complaint and how are you gonna resolve it.