Domino's Pizza Complaints & Reviews

Ordered cheeze burst but not worth

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Address: Saibaba colony, Coimbatore

Dear team,

For over a decade now, my family and I meet up once every quarter for a Domino's pizza night. And we always preferred your brand over Pizza hut for your distinct taste and consistency. I'm sorry to say that the last three orders have been nothing but a disappointment. Orders made by us individually across three districts have also not been upto mark. To say we are disappointed won't be enough. We're heartbroken that our favourite brand of pizza has dropped really low on their quality.

I really hope that you look into it and do the needful to take it back up to the top. Special thanks to your team for making the deliveries possible even despite the lockdown and restrictions.

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Address: Shop No. 12 & 13, Upper Ground Floor, Hong Kong Bazaar, Block F, Sushant Lok 2, Sector 57, Gurugram, Haryana 122002

I ordered an pizza on 31st, which didn't get delivered, next day i.e on 1st Jan 2022, I got a msg from Domino's that the order got cancelled. From that day every time I call the restaurant they are saying amount will get credited after 24hrs. Still I didn't get proper response from their end.

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I'm really unhappy since yesterday as firstly I didn't received my complete order, then I didn't got any resolution any compensation. I got a call from Domino's but she disconnected my call after listening to my problem and then no response from them. This is really unacceptable from such a big organization.

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I have made a payment in Domino's app through Amazon pay but Domino's didn't receive my order, or I didn't get my refund from Domino's Pizza, and Amazon pay

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Address: 135 N. Madison Rd. Orange Va.

Subject: 6 (8 piece wings)
Ordered 6 (8 piece wings) and Pizza on 12-30-21, after I ordered I called The Orange Dominio's to ask them to make sure they ran them through twice, she said yes they would, after we received the online order, the wings had not been through twice half raw and the hot sauce that was put on them was hardly nothing. So I called and told them, I talked to Myra on Jan. 6, 2022 and she talked to someone over her...

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I ordered 2 pizza's from [protected] and the payment was made through UPI ( upi id - [protected]@paytm ) on 31st dec2021
The order was not accepted and the refund has not yet been made

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Jan 6, 2022

Complaint marked as Resolved

No steps have been taken The complaint has not been resolved

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The food was delivered after 1 hour food. The food was not proper, not baked properly and cold, unable to eat.

Kindly refund the amount at the earliest

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I want refund for order no 153 as the food was not proper, not baked properly and it was delivered after 1 hour.

Please refund the amount at the earliest.

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Name ritika
Phn no [protected]
I have been placed order on 31st dec 2021 and amr which is deducted from my account and msg shown was order not placed but refund is still not received n transaction no is
Rs491.0 [protected]@SBI UPI frm A/cX2209 on 31Dec21 RefNo[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI

Plz initiate my refund asap

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Address: Rajendra nagar sahibabad,ghaziabad,u.p.india

Order number 594
Date 1st jan
Time 7:55pm
Cancellation msg time by restaurant without prior intimation or call or msg at 9:20around
After feedback raised dnt even take any action regarding my voucher amount of (rs- 500)
If i cancelled order then i dnt say for refund but by them my order was cancelled so i want my refund in any manner

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One of transaction failed. amount has been deducted from my bank account but not refunded and not even notified by dominos.
Transaction reference no is[protected]

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I have ordered pizza on 9th Dec 2021 via Dominos app online transaction with a amount of 1115. But order has failed and next day I got message from Dominos pizza that my refund has been initiated. But till I did not receive refund. I checked with Customer care of Dominos they said my amount has refunded. But when I checked my bank statement I did not receive refund from Dominos. Can you please refund my amount soon

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Jan 01, 2022

Updated by Kalpanaraghu Updated with screenshot here. Please help me on this soon

Jan 03, 2022

Updated by Kalpanaraghu Hi Dominos Team,

Please update me on this. I did not receive refund

Jan 09, 2022

Updated by Kalpanaraghu Reached customer care of Dominos as I did not get complaint acknowledged. They gave me a bank reference id for refund but I don't find any such transaction number in my bank statement. They asked me to reach bank for this where bank also said its purely Dominos has to take care. I got cheated saying that amount has been refunded but I did not receive any refund. Why my amount has not been refunded. I want to escalate this to top level if not being acknowledged

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I ordered pizza from the dominos app on 31st Jan 2021, I did my payment through google pay, payment is done and the balance is deducted from a bank account, but the order was not placed on the dominos app. I have to reorder the same order there's no place to report this issue.

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Address: Anantha, TS. No. 120 & 121, Door No. 56 First & Second Floor, Ranga Pillai St, Puducherry,605001 And 75, 100 Feet Rd, Anna Nagar, Puducherry, 60500

Yesterday 31 December 2021 at 8:58 PM I have ordered a pepperoni pizza regular Through Domino’s Pizza app and payment was done through UPI for the amount of 344 and When I checked the order in the app the app shows no order has been placed Please refund my amount thank you!
UPI transaction ID :[protected]
Google transaction ID:- CICAgODh5_nUHg

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One of the pizza and garlic bread order was half cooked and after the complaint they refused to take it back and I have to reordered the same.
Along with the main order 3 × coco lava was ordered but same was not given and after we finished our pizzas we checked that the coco lava was not given so we have to go to the counter to ask for the same and we were told that the same was given...when we insisted then only it was given to us.

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I have placed an order amounting RS 1375 with ref order no 407 on 31st December 2021 at 9:08 pm. There is no intimation from restaurant about the delay of order or whether it canceled. I tried to call the restaurant but no body picked up the phone.

I tried to track the order over Dominos App but nothing worked. I tried to get help from APP but the app is totally dumb.

Our whole family was waiting for the food but it is so embarrassing for me to answer them.

Here I believe Dominos is totally failed to manage bulk order knowing the date.

I need my all my refund and somebody from dominos should answer me for the delay and apologize.

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Address: Nagpur

Website: m.dominos.co.in

I ordered a pizza cake online via dominos website. I got to the payment page and choose to pay through UPI. I was redirected to Google pay and I paid Rs 308. The amount got deducted from my bank account but then instead of getting redirected to the order confirmed/successful page, i got redirected to making the payment page again!! The amount got deducted from my bank account and the order didn't even get placed!! I request you to refund Rs 308 to my bank account at the earliest (You can contact me for further details at [protected]@gmail.com).

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I ordered Domino's Pizza ( peppy pizza)on 31-12-21 from Google pay. Money has been deducted but order is not placed. Kindly refund the money.

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Address: Ramapuram chennai

My order not delivered more than one hour..and no delivery person assigned still...even there is no possibility to cancel my order..I already prepaid the amount...I feel very bad about your services and chat team box

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Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 36

Cheating has done

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The quality of pizza orders

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Didn't get a refund of the order which got cancelled from their end

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Incomplete order

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Paid on Domino's but didn't get my pizza or refund

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Credit for 6 (8 piece wings)

Payment made but order not accepted

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Refund for order no 153 did 4.1.2022

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Refund for order no 153 DTD 4.1.2022

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Amount deduct and service not delivered still not received any refund

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Refund issue after they self cancel order

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Transaction failed refund

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Refund not given on Failed Order

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Amount debited but unsuccessful order

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Pizza not delivered after paying

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Half cooked food was served and order was missing

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Oder placed but not delivered with any intimation

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Amount deducted from my bank but order not placed

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Refund money

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I am complain about my order not delivered more than one hour

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