Domino's Pizza Complaints & Reviews

Hello Team,

I have ordered Moroccan Spice Pasta Pizza-veg from Domino's and received different Pasta on pizza as mentioned in the image and also the pasta which is received is raw and so we are unable to eat it.

When we complaint it to Domino's customer care then he told that refund is not possible and also some one mentioned that I received good Pizza. I don't know who is playing with the ratings but i m complaining from the beginning when I received Pizza.

The domino's looks like a fraud company who didn't care what to deliver to buyers. This is very very unprofessional behavior. So i request you please look into this and take appropriate action and also i need refund for my order.

Registered mobile number: [protected]
Registered Email address: [protected]@gmail.com
order no.: 163

Thank you

To the concerned person Dominos's Pizzza company

I have placed a order on 24th at 7:30 pm around for 3 peppy paneer pizza via Dominos app in paytm. I had paid 1612 Rs for same through paytm app.Payment was succcesful but order was initially showing pending and later showed no any order in history or track.I ahve already submitted a complaints for same on 25 th in consumer compaints site.
kindly take necessary action as per your protocol for retrieval of money and refund to my account.
thanks with regards
Vinod Srivastavaq

I hv done placed a oder thru online by dominos app in paytm, 1612 rs debited from paytm account but order was not showing in history or track.plz do needful action.
Vinod Srivastava

Yesterday i raised an order number is 208...it took almost 1hr10 minutes to get an order...while ordering it was mentioned to get an order in 30 minutes. .. also order was incomplete, one garlic bread was missing...i can say pathetic service from dominos

The order was placed with my own address, they cancelled the order themselves, and I still haven't recieved a message regarding same
I'd like to know the order status, if it's cancelled and the refund status!
Also since it's a prepaid order and I'm not getting any pizza, I want my money back!!!

Hi I am placing an order but continue its showing an error that store is offline

I had ordered pizza from Dominos app the money debited but order was not successful. Need my payment back. Attached herewith payment receipt.

I order pizza though dominoz app through google pay the money is debited from account but order was unsuccesfull. Need money back.please find attached photo for details.

I had ordered a veg pizza and I have been delivered a non veg pizza

For the last couple of days I'm trying to order pizzas through dominos mobile app/ web portal but every time it shows the stores are offline while they are taking orders through zomato or by call.

I also bought vouchers of Dominos through Paytm but whenever I try to redeem them on Dominos App/web, sometimes the pop-up came that the Payment option is not available while sometime the app disable the option of paying through Gift/vouchers. Also there is no consumer forum of dominos where I can submit my query or complaint. These type of things are not accepted from a giant like dominos.

Date of Incident-15th May 20
Reference no- [protected]
I ordered pizza of Rs.332. At first time, the amount mentioned was deducted from my account.but did not see the order at the Domino's order Portal.So i did the same procedure again and the second time my order was placed.When I approached the Pizza delivery boy, he said that you will receive the amount after 7 days.but till date i did not received the amount.
So I request you to kindly return my deducted amount .
Thanks...

I have order pizzas on 23rd Feb but some items are missing and I have laid through online so that the store does not pay back my refund money regarding this mistake and never take seriously my issues and also not call back me in anyway. Again I order new pizza on 20th July and it will be mentioned in your app 30 mins pizza delivery guarantee or otherwise refund 300 but again store does not take my complaint seriously and they disconnect my phone so I just want my money valued through this order and I want my money back in anyway

I have ordered 3 pizzas in the month of May..but after being a successful transaction, my order was not placed.Hence i ordered the same pizzas at the same time.at that moment same amount was deducted and the order was placed.The pizza delivery boy said that i will receive the amount after 7 days.but still its not been received by me.
so please have a look into it.

From my mobile number [protected] I had booked an order of amount 446/- Rs through there domino pizza app and the order came almost 1 and half hours late so i refused to take the delivery when I the boy came but he insisted me to pay for the delivery but i told him that the pizza is not in as aspected condition it was very cold but still insisted me to pay for the order and assured me to give the same amount of refund through the app so that the pizza did not get wasted i did it i payed for it but i waited for 24 hrs from then and at that time to till the time no amount refund has been generated till now. after that i have raised the concern also by calling in there complaint cell but no reply and action came back.

link address of the domino store from where the order had came:

https://www.google.co.in/maps/place/Domino's+Pizza/data=!4m5!3m4!1s0x395e8176486...⇄

I m a regular customer of dominos and today i n really very upset to handle the situatoon as the pizza came was complety unbaked and all the maida maida bread came in mouth guest came home literally they were like kyaaa tha ye pizza aisaa ? And sab upset hogaye i called the manager i told and shared the concern and he was juz arguing sir humara yaha temp fix hotaaa hai.aisa nahi hohsaktaa hai if m rwaising a concerm then it is true reallyy i juz dont want this again i need it to be solved any how

Good Afternoon !

I am Pranav from Dehradun. This complaint is regarding the permanent deletion of my account with dominos. I have written over 8-10 mails to dominos requesting for my account deletion, but for most of them I have not received any response. After a lot of efforts, I spoke to someone from the customer care team who informed me that account deletion is done by the Dominos Corporate Department and asked me to forward the email to them at the email address - corporate.[protected]@jublfood.com.

I have written multiple emails to the corporate team on the above mentioned email address, but they have not responded to any mail. The dominos website (File attached) clearly states that the request for removal of all personal information can be done through mail. Yet, dominos customer service representatives have been irresponsible in handling and processing my request. This not only amounts to harassment, but is also a serious violation of my privacy and my rights as a consumer.

I would like to place it on record and remind everyone at dominos that it is the right of every individual to get his personal information deleted and it is the duty of dominos to remove such information. These kind of experiences do not speak highly about the people handling the customer service of dominos.

My registered email with dominos is - [protected]@gmail.com

Please delete my account and all my personal information associated with this account, including all phone numbers or email addresses that are on record.

I hope that that the needful would be done on a priority basis.

I worked as a delivery boy in Domino's for 5 days( 17, 18, 21, 22, 23 of march 2021).

They have not paid my salary yet.

I made 62 deliveries.
My rs.1550 salary is pending from last 4 months.
Kindly give me my salary

There was an online order placed on 26th June 2021 8:25 pm at Dominos Saket Nagar Kanpur for Rs 868/-
This was a prepaid order and a guaranteed delivery of 30 mins was clearly mentioned.

However after 30 mins I get an SMS update saying it is delayed and still being cooked up.
It was delivered around 50 mins late.

As per the company policy and promise when I asked for refund (as it was prepaid), I was denied for the refund and that too in a rude way.
Since I had guests that time, I did not argue much.

After that I have made multiple attempts to talk to Dominos Pizza over phone, emails etc. but they have no intentions of keeping their promise and giving refund.

Even my number has been put on auto voice response which initially used to be picked up by customer care representatives.

It is a financial and mental harassment by the company.

Attaching images of order and sms by dominos for reference, specially to keep track of time and delays.

I ordered veg veganza pizza, pizza was not cooked properly and was completely kaccha n pizza topping is completely filled with onions only . there is no other topping other than onion

I ordered a margarita pizza which was not cooked properly and didn’t have red sauce inside the pizza it was dry and ther was little white cheese inside pizza was very very tasteless and waste of money