Domino's Pizza Complaints & Reviews

Payment is deducted and order not placed

I ordered from the Domino's Website. I paid the amount through google pay UPI. The amount from the bank was deducted but the order wasn't placed. Please help me get my refund. Amount is Rs 510.

I placed an order through Domino's app and the payment was successful in Google Pay but the order was not successful.

I ordered dominos bbq chicken medium pizza day before yesterday. First my order was delivered to me 15 minutes late. When I asked the delivery boy what about my compensation on the order he told me that the store got late with my order and we have already sent you the concern # 834454 and an executive will call you within 24 hours and we paid him the full amount but sadly we didn’t get any call from your end. The next thing we encountered was that on opening both the pizzas they were not our order which was bbq chicken in fact it had kebabs on it. Very sad to know that such a big franchise like dominos treats there costumers like this as I’ve tried to contact them many many times but they never call me.

I have encountered an staff issue at Domino's Pizza dr b.a.road parel restaurant on 18th May 2021.

As a standard complaint escalation process I Raised the ticket in Domino's app.i was supposed to get reply within 2 says as per mail sent by Domino's.

I also tried contacting both restaurant and manager numbers which both went unanswered. Via whatsapp I can see the manager read the message but not replying.

I decided to call Mumbai region area manager but that too went unanswered as well as text message.

Finally I decided to call jubilant head office in noida. That don't even ring for God sake.

I don't use twitter for personal reasons.but if all above escalations failed then Im in doubt someone will reply if I post it on twitter

Now I'm out of all ways in which I can escalate my issue. But I still want satisfactory resolution.

While I understand that lockdown may cause delay in response but it's been 2 weeks now.

If Domino's really care for it customers then someone will get back to me for resolution.

You can reach me at [protected].

Thank you.

Hello sir..

this is my dominos mobile number [protected]. i order 2 pizza's of rupees 187/- after that this amount is deduct to my bank but your dominos app is not accepted my payment. . here is my transaction id

UPI/DR/[protected]

please solve this issue immediately

Yesterday I've placed an order through domino's app and made payment via mobikwik of 736 Rs. The order was not successful but the amount got deducted.
I waited for some time by thinking I may get refund for the failured order but that didn't happened.

I placed the same order and paid once again via mobikwik then the order was successful.

So please look into this ASAP and refund the amount which got deducted for the first time.

I ordered today i.e. 29th may 2021 and made the payment amount had been deducted from my bank account but i didn't receive any order confirmation. Please take a look at at asap.

On 15th may 2021 i have been cheated twicw by the dominoes ..I placed the order for amount 511 and 407. Through dominos mobile app.
But to our surprise the amount was debited and order not placed..When spoken to customer care they said to talk to the bank..
Where is my money gone

Hi sir i
I ordered the pizza on 26 may @ 09:42pm and the order no.is 199.i get the pizza cold and the delivery boy forgotten oregano and chilli flakes .so much irritating .they have done this before also.g

I order pizzas in dominos app I did payment via paytm upi, my money got deducted from my bank but order was not placed on dominos app. I contacted the store but they said order is not placed.

I have place my order on 24th may 2021 via Domino's mobile app but only the amount was debited from my account and the order was not placed. There is no option to raise request on Domino's mobile app.

I order the lava choclate cake and chicken pizza in date[protected] amount debited from bank account but order not confirmed dominos pizza - Dominos payment deducted but order did not get placed. I ordered online via dominos app

On 14th May 21 night ordered a pizza, at first attempt amount deducted but no order generated. Again paid amount to get the order generated. So, At second attempt the order was successful.

Please look into and reverse the amount paid for what the service was not provided.
Failed order id: BIL/ONL/[protected]/Jublant F/wwwdomain
Contact no:[protected]

I have placed the order and made the payment through debit card xxxxxxxxxxxx0749 payment 308Rs. is deducted from my account but invoice is not generated. Please check and let me know and do a refund process soon as possible
.Still refund not received, update your response fast. Need refund as soon as possible.

Mobile no-[protected]
Mail id - [protected]@gmail.com
Transaction id[protected]
complaint ticket no-[protected]
order date- 16may 2021
restaurant location-Margao 403601

Regards
Anchit gupta
[protected]

I ordered from Dominos Rama mandi Jalandhar for Veg extravagant Pizza on 15.05.2021 for ₹452-, money deducted to ECOM[protected] WWWW DOMINOS
CO IN dated[protected], but order not confirmed nor delivered, the phone number[protected] never responded.. what to do?

On 15th May 2021 I placed an order and the amount rs 416 was debited from my account but the order was not placed, I was told that my refund will come back in 7 days but I still haven't got my refund. I've been trying the complaint number but still nothing has been done

Placed order on 15th may and the order(Rs 1132) was not placed due to some error in app but the amount got deducted from my account.

Its been almost 10days but i haven't received any refund.

I have order pizza from dominos app. Amount debited but order not confirmed. Now it is 8 days but amount bot refunded yet. in application there is no option to raise request. Feedback option is there but it shows old orders.

Amount got deducted form my account but order was not placed, haven't received any refund yet. Order failed on 18/05/2021
Registered mobile number [protected]