Domino's Pizza Complaints & Reviews

I placed order from Domino's by zomato in 4th may. Order id [protected]. Amount paid 864 rs. After above 30 minutes i received boxes without carry bag. Very disgusting reputed domino's do like this even it charges taxes 39rs GST and 32rs delivery charge delivery boy given it to my hand. Here both Domino's and Zomato cheated me. Late delivery, No carry bag, Wrong food iems, Less quantity and Delivery boy not even wear mask or safety measures during this time no safety measures by both brands. Then i contact zomato they not given satisfactory resolution they said me to contact directly to Dominos . Then i contacted Domino's i have explained all issue and sent proofs. I asked for refund or replacement with same order but they said they cannot take it back or refund. So i asked delivery that same day because of my kids birthday. But Domino's manager said next day we definitely deliver at same address with same food items which we placed order by zomato. But 8th may today 4 days now. No responsibility. Many times i contacted but not respond. I feel bad because of delay or they don't want to deliver i think. But i have lost my money and happiness of my kid. After i sent proofs and said to return domino's team not responded. Very bad. I recommend not to order anything from Domino's and Zomato

I placed the order after which it redirected me to google pay and Rs 463 got debited at 5:58pm after which it redirected me to the dominos app but no order was placed

Ordered one veg pizza on 05/05/2021, amount deducted Rs. 289 through amazon pay but order could not placed. Pl either do the delivery within time or refund my amount

My Bank Account got debited with the amount for the order but the app did jot confirm my order, Kindly look into this matter.

I had ordered pizza around 5.50 pm and the amount deducted and the status of order in the app was "order pending".

I am not getting any pizza and still in the app it is showing order pending and the amount 197 has been deducted from the account, I want refund.

I ordered Pizza today 4th May'21 @4.45PM from Dominos from Dominos app. It told me, Order can be made in advance only. So I chose a slot today 4th May 6.30PM. but even after the scheduled time is over, the status is showing as "Pending Confirmation". I made online transaction to pay the order. So money also deducted but the status is still "Pending Confirmation"
I want to make a complaint against this fraud.

Thanks in advance for the help

Hi Sir,

I would like you to ban Domino's from India. I found a dead mosquito in my pizza. I had ordered a pizza mania-Cheesy and a zingy parcel. I threw all my food after finding a dead mosquito in my pizza.
I would like a refund anda compensation for the same. And please take a strict action against the company. Already there is a Covid 19 going on and a feeding a dead mosquito to your consumers is unacceptable. There must be strict food quality check. I have photos as a proof too. I sent it to swiggy and Domino's delivery guy.

Kindly please take some legal action asap.

Thanks,
Zeel Shah

I preordered pizza at evening 7:46 P.M for the time 8:30 P.M and the amount has been paid through online mode and the status of order in the app was showing "pending confirmation".

I visited the store but they are'nt helping, they are suggesting to contact customer care but customer care don't get connected, no where the call gets connect.

I did not got pizza still now and in the app it is showing pending confirmation and the amount has been deducted from the account, now I want refund.

Total amount of order is 446 ₹

I placed an advanced delivery order at 11:55 AM for a 1:45 PM delivery
Neither did I receive my order
Nor did I get a refund
Your customer contact service is useless piece of [censored]
Kindly [censored]ing resolve the issue... return my money

I had placed an order at 11:55 for delivery at 13:45.
Amount has been deducted
I have not received my [censored]ing order
I'm waiting
I've tried calling the restaurant
Can you please respond asap

I ordered pizza From the Domino's app when I placed the order amount deducted
And after that it's showing pending confirmation still now
Got a msg that u will get a confirmation once order will place
But no response nothing then I tried contacting them searching for no. Nothing was there couldn't reach
When I try to reach virtual assistant it's shows no active order and once it shows order no. Is 147 and it's preparing
But again I tried show the same no active order
Below are the images attached
Don't know what to do know
Very disappointed with this things
In this lockdown
After so long I ordered pizza because eagerly want it craving for it I love pizza but
This time they made me cry...
Please 🙏

I ordered pizza From the Domino's app when I placed the order amount deducted
And after that it's showing pending confirmation still now
Got a msg that u will get a confirmation once order will place
But no response nothing then I tried contacting them searching for no. Nothing was there couldn't reach
When I try to reach virtual assistant it's shows no active order and once it shows order no. Is 147 and it's preparing
But again I tried show the same no active order
Below are the images attached
Don't know what to do know
Very disappointed with this things
In this lockdown
After so long I ordered pizza because eagerly want it craving for it I love pizza but
This time they made me cry...
Please 🙏

Dear sir,
I have completed payment for advance order on 24th April but order status is yet to confirm. Requesting you to return the amount deducted for the same.

Mob- [protected]
Nishant

I ordered a 2 pizza with a pepsi online via dominos app. I got to the payment page and entered all the details and the amount (Rs 441) i payed via google pay (Upi) money got deducted from my bank account. The payment was successful but after redirected to the dominos app it showed "Something Went Wrong". The amount got deducted from my bank account and the order didn't even get placed!! I request you to refund the said amount to my bank account at the earliest (You can contact me for further details at [ [protected]@gmail.com] ). I hope you won't force us to go the consumer's court for regressal.

I'd place an delivery order but then to I visited outlet to inform about the order but still it was not the way I expected. This was not expected from Domino's. Inspite of telling wasting petrol energy and delivery fees still product is not up to the mark. The manager was impolite and refused to help me I'm done with Domino's. No more.

I will raise this issue to consumer court.

Thank you, AbhisheK [protected].

I had preordered pizza at evening 12:15 for the time 10:30 and the amount deducted and the status of order in the app was "pending confirmation".

I never got pizza and still in the app it is showing pending confirmation and the amount has been deducted from the account, I want refund.

Total amount of order is INR 886

I paid for my order but it doesn't reflected in Domino's app and my got deducted and no response also.
I want to you to refund my amount.

I ordered on 30 apr 2021 at 4 pm for timing 6.30pm and order was not placed and status is shown in app pending confirmation .
if dominos unable to place order why they put option in their app deliver .this is so ridiculous even we can not get payment refund immediately.they take payment immediately and food is not provide timely even later.

I ordered Domino's pizza on Domino's app.Payment was done via Google Pay. Amount was debited but order was not confirmed.

I had preordered pizza at evening 5.30 for the time 7.15 and the amount deducted and the status of order in the app was "pending confirmation".

I went to store but they are not helping, they are just saying to contact customer care but customer care never gets connected, I have been cheated by dominos.

I never got pizza and still in the app it is showing pending confirmation and the amount has been deducted from the account, I want refund.
Total amount-684