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Domino's Pizza Complaints & Reviews

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Updated: Aug 7, 2026
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Domino's Pizza reviews & complaints page 54

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G
guptarohit2979
from Delhi, Delhi
May 30, 2021
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Hello sir..

this is my dominos mobile number [protected]. i order 2 pizza's of rupees 187/- after that this amount is deduct to my bank but your dominos app is not accepted my payment. . here is my transaction id

UPI/DR/[protected]

please solve this issue immediately
Domino's Pizza customer support has been notified about the posted complaint.
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    C
    chandg
    May 30, 2021
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    Yesterday I've placed an order through domino's app and made payment via mobikwik of 736 Rs. The order was not successful but the amount got deducted.
    I waited for some time by thinking I may get refund for the failured order but that didn't happened.

    I placed the same order and paid once again via mobikwik then the order was successful.

    So please look into this ASAP and refund the amount which got deducted for the first time.
    Domino's Pizza customer support has been notified about the posted complaint.
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      N
      Nehagmishra
      May 29, 2021
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      Address: Andheri east, mumbai

      I ordered today i.e. 29th may 2021 and made the payment amount had been deducted from my bank account but i didn't receive any order confirmation. Please take a look at at asap.
      Domino's Pizza customer support has been notified about the posted complaint.
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        M
        manjushas
        May 29, 2021
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        On 15th may 2021 i have been cheated twicw by the dominoes ..I placed the order for amount 511 and 407. Through dominos mobile app.
        But to our surprise the amount was debited and order not placed..When spoken to customer care they said to talk to the bank..
        Where is my money gone
        Domino's Pizza customer support has been notified about the posted complaint.
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          S
          shivang omar
          May 29, 2021
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          Address: dominos pizza kanpur 208002 food court south x mall

          Hi sir i
          I ordered the pizza on 26 may @ 09:42pm and the order no.is 199.i get the pizza cold and the delivery boy forgotten oregano and chilli flakes .so much irritating .they have done this before also.g
          Domino's Pizza customer support has been notified about the posted complaint.
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            S
            Sanjay 21
            May 28, 2021
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            I order pizzas in dominos app I did payment via paytm upi, my money got deducted from my bank but order was not placed on dominos app. I contacted the store but they said order is not placed.
            Domino's Pizza customer support has been notified about the posted complaint.
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              M
              Mukeshpal371
              May 28, 2021
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              I have place my order on 24th may 2021 via Domino's mobile app but only the amount was debited from my account and the order was not placed. There is no option to raise request on Domino's mobile app.
              Domino's Pizza customer support has been notified about the posted complaint.
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                S
                Saminathan veeraselvam
                May 27, 2021
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                Address: Flat no: 010, Block B, UB apartment, shivsingh pura, Sikar, Rajasthan - 332001

                I order the lava choclate cake and chicken pizza in date[protected] amount debited from bank account but order not confirmed dominos pizza - Dominos payment deducted but order did not get placed. I ordered online via dominos app
                Domino's Pizza customer support has been notified about the posted complaint.
                May 27, 2021
                Updated by Saminathan veeraselvam                 I order the lava choclate cake and chicken pizza in date[protected] amount debited from bank account but order not confirmed dominos pizza - Dominos payment deducted but order did not get placed. I ordered online via dominos app
                Amount deducted but order not confimed. Amount not refund yet.

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                  A
                  [email protected]
                  May 25, 2021
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                  Address: 1322, Sector-9, Faridabad

                  On 14th May 21 night ordered a pizza, at first attempt amount deducted but no order generated. Again paid amount to get the order generated. So, At second attempt the order was successful.

                  Please look into and reverse the amount paid for what the service was not provided.
                  Failed order id: BIL/ONL/[protected]/Jublant F/wwwdomain
                  Contact no:[protected]
                  Domino's Pizza customer support has been notified about the posted complaint.
                  May 25, 2021
                  Updated by [email protected]                   1. Contacted over mail to [protected]@jublfood.com but only got system generated response.
                  2. Complained with local store where reordered with same amount, but no proper response received.

                  Please help to resolve
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                    A
                    anchit9451
                    May 24, 2021
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                    Address: margao goa

                    I have placed the order and made the payment through debit card xxxxxxxxxxxx0749 payment 308Rs. is deducted from my account but invoice is not generated. Please check and let me know and do a refund process soon as possible
                    .Still refund not received, update your response fast. Need refund as soon as possible.

                    Mobile no-[protected]
                    Mail id - [protected]@gmail.com
                    Transaction id[protected]
                    complaint ticket no-[protected]
                    order date- 16may 2021
                    restaurant location-Margao 403601

                    Regards
                    Anchit gupta
                    [protected]
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      D
                      Devender Lekhi
                      May 24, 2021
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                      Address: Rama mandi Jalandhar city Punjab India

                      I ordered from Dominos Rama mandi Jalandhar for Veg extravagant Pizza on 15.05.2021 for ₹452-, money deducted to ECOM[protected] WWWW DOMINOS
                      CO IN dated[protected], but order not confirmed nor delivered, the phone number[protected] never responded.. what to do?
                      Domino's Pizza customer support has been notified about the posted complaint.
                      May 24, 2021
                      Updated by Devender Lekhi                       Ordered for Dominos pizza on[protected]Dominos Rama Mandi Jalandhar)money deducted (₹452), order not confirmed nor delivered and till date[protected] no money refunded and no call answered. Money deducted to ECOM[protected] wwww DOMINOS CO IN
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                        M
                        Masky13
                        May 24, 2021
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                        Address: Mumbai

                        On 15th May 2021 I placed an order and the amount rs 416 was debited from my account but the order was not placed, I was told that my refund will come back in 7 days but I still haven't got my refund. I've been trying the complaint number but still nothing has been done
                        Domino's Pizza customer support has been notified about the posted complaint.
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                        I'm attaching a screenshot as a proof. Please resolve my issue ASAP
                        Reply
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                          A
                          Adil010
                          May 24, 2021
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                          Address: Bhubaneshway, niladri vihar

                          Placed order on 15th may and the order(Rs 1132) was not placed due to some error in app but the amount got deducted from my account.

                          Its been almost 10days but i haven't received any refund.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          May 24, 2021
                          Updated by Adil010                           Payment was not successful when I ordered first, so did again and order was placed. No duplicate order was placed. Only one order was placed on 15th May.

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                            R
                            Rahulkk01
                            May 24, 2021
                            Resolved
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                            Resolved

                            I have order pizza from dominos app. Amount debited but order not confirmed. Now it is 8 days but amount bot refunded yet. in application there is no option to raise request. Feedback option is there but it shows old orders.
                            May 27, 2021
                            Complaint marked as Resolved 
                            I have raise case dominos site and today only got refund Thanks
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              A
                              abhishek anand1
                              May 24, 2021
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                              Amount got deducted form my account but order was not placed, haven't received any refund yet. Order failed on 18/05/2021
                              Registered mobile number [protected]
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                D
                                daniel10
                                May 24, 2021
                                Resolved
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                                Resolved

                                I tried to order work of Rs.1025/- and the order failed without generating Order ID, Reference number or any ticket number to track my refund status.

                                Order attempt date: 14 May 2021

                                Ordered branch details: PFA "dominos branch address.png"

                                Received sms: PFA "order failure sms.png"

                                After 7 days and no refund, I reached our to their customer care contacts and facing hard time getting responses till now:

                                1. I mailed a complaint to [protected]@jublfood.com and did not get any proper response instead received only automated responses.

                                2. I directly messaged to Domino's twitter handle @dominos_india, and did not get any proper response instead received only general responses.

                                I please request to consider this complaint as priority and help me in getting my money back.

                                --
                                Sincerely,
                                Daniel.
                                May 24, 2021
                                Complaint marked as Resolved 
                                Domino's Pizza customer support has been notified about the posted complaint.
                                May 24, 2021
                                Updated by daniel10                                 Email proof attached for order failure from Domino's Pizza

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                                  N
                                  nimesh5
                                  May 23, 2021
                                  Resolved
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                                  Resolved

                                  Website: www.dominos.co.in

                                  Dominos site deducted online transaction amount of Rs.505 on 15/5/2021 at 7.41 pm IST but Order id. was not generated, Please refund my amount.
                                  May 28, 2021
                                  Complaint marked as Resolved 
                                  I received a message and my refund amount of Rs.505 on 24.5.2021, thanks
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    S
                                    Sourabh31
                                    May 23, 2021
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                                    Money has been debited from two bank accounts of mine while checking out the cart items on Domino's mobile app. It's been 7 days and no refund has been returned yet. The transactions were done through SBI net banking and ICICI debit card on 16/5/2021
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      S
                                      surya1305
                                      May 23, 2021
                                      Resolved
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                                      Resolved

                                      Address: Dominos
                                      Website: Dominos App

                                      I tried to place my order on 13th may, 2021 which costed ₹627 and the amount got debited(used debit card for the transaction). But the order was not placed. Dominos mentioned in twitter that within 7 days refund will be processed. So I was waiting. But, no refund has been processed even till today(23rd may, 2021). So i kindly request you to take measure to get my refund.
                                      May 25, 2021
                                      Complaint marked as Resolved 
                                      Apart from the query i raised here I also contacted dominos directly via mail yesterday and now i got my full refund.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        S
                                        Sarvesh Shahapurkar
                                        May 23, 2021
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                                        Resolved

                                        Money has been deducted from two bank accounts of mine, but the order was not placed. Its been 7 days and no refund has been received yet. The transactions were done through netbanking and debit card payment on 15/5/2021
                                        May 25, 2021
                                        Complaint marked as Resolved 
                                        I had lost money from 2 bank accounts of mine..received the refund on 24/5/21 and 25/5/21 respectively, 10 days after the order had ben placed (on 15/5/21). Consumer complaints forum is doing a great job in my opinion.
                                        Domino's Pizza customer support has been notified about the posted complaint.
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