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Domino's Pizza Complaints & Reviews

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Last updated Mar 26, 2024
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Domino's Pizza reviews & complaints page 76

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S
Shivam Saxena 92
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with reference to order number - 61578934678

Address:417 Rani Sati Nagar, Jaipur, Rajasthan, 302019

With reference to the order number mentioned in the subject-matter, i ordered few items from domino's pizza through swiggy on 9th january, 2020. The payment for the order was done through online transaction, however your delivery executive, mr kartik harisingani took cash payment worth rs 382 from me. Despite giving him multiple reminders for 4 days, he is not returning my due sum. I request you to look into my complaint and act accordingly....
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Address:Uttam Nagar West, Hastsal, New Delhi, Delhi 110059, New Delhi, Delhi, 110059

The delivery guy was asking us to find him & to guide him about the route.. Even after being very patient with him provided all the required information keeping aside his rude behavior.. He denied to come over after wasting almost an hour and said i am cancelling your order misbehaving.. We went down to the store and even they denied to resolve the problem.
They got a 30 minutes delivery policy which was not followed + they were not...
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G
Gouri indulkar
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small glass pieces in pizza

Address:Near powerhouse, Ratnagiri, Maharashtra, 415605

I purches dominos pizza for home delivery
My kids started eating pizza then they found glass pieces in mouth i am click a picture of glass piece and collect in a paper and l am going to shop of dominos but their people refused that think and i hear they are talking about glass crash on the kitchen and they said they trash the glass but this is very dengoures of health...
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Hi, i had ordered from zomato amounting to 226. The order was confirmed at first later domino's people called and said that they can't deliver to our address and order was cancelled by them but i don't get any confirmation msg or mail from them or zomato. After 2 hours it shows that the order is delivered. I called to domino's but they said the order is cancelled and would be refunded. But i didn't get any refund. I mailed to zomato they...
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T
truesuri
from Agra, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount charged and not refunded within 7 days

Address:Sanjay Place Agra, Agra, Uttar Pradesh, 282005

I cancelled my order [protected] from zomato to dominos pizza sanjay place agra my case i'd is 12834101 as on 01/01/2020 kindly refund my amount of 525/- deducted from my account.
As recvd call from manager mr. Akshay [protected] dominos sanjay place agra stated that the refund would be credited within 7 days, just a reminder that my money of 525/- had not been refunded yet as its 7 days now.

Kindly update asap.
br...
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R
Rajainder Kunar
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delivery after 36 minutes

Address:Hno 159 krishna gali pathankot, Pathankot, Punjab, 145001

Order was placed via dominoes mobile app and was delivered after 36 min although the distance was not even 1 km from store but delivery boy refused to avail 30 minutes or free offer and when contacted store the guy from store said we are delivering pending orders thus order will be not given in the offer
Well why is the offer then 30 minutes or free plz look into the matter iam waiting for early solution...
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A
Adrita Chanda
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refund failure

Address:VIT University, Vellore, Tamil Nadu

Hello,
This is regarding a complaint regarding a refund for a failed order with the ticket no. 7735914. The order was placed on 14th october, 2019 at around 6:26pm. I received a message on 17th october, 2019 saying that the payment has been initiated and the amount will be refunded in 3 business days, but i have still not received the refund. I received calls from them saying that the refund has been done already, no money has been...
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Address:PVR Anupam Saket, Community Center, Ashok Vihar, Saket, New Delhi, Delhi 110017, India, New Delhi, Delhi, 110017

Today i've gone to domino's pizza in saket near pvr anupam and i've ordered 2 pizza there with extra cheese but there were no extra cheese in that pizza which they charged 50 rs extra per pizza. It was simple normal one with no extra cheese in it. And also that place has no water to offer their customer to drink. This is ridiculous and very absurd.
Even asking for a glass of water they just said no.
This is very weird and i've...
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D
drmanjudeepthi
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not delivered pizza but says delivered

Address:560043

I had orderd 2 pizza and pepsi and made online payment of 772 ruppes..
Pizza was not delivered..
I even contacted the customer care toll free.. He said its in the way.. And later he said he would connect me to store but later told no one picked the call..
He said he will write an email.. To highwr authority and they will call shortly..
However nothing happened.....
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A
Anit Rao
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late delivery of pizza

Address:Plot No. 4, GT Central Mall Showroom, No. 9, Malviya Nagar Rd, Indira Place, Jaipur, Rajasthan 302017, Jaipur, Rajasthan, 302017

It was 12:00 am 02/01/2020 when i ordered my pizza and a brownie and paid the money online after that there was no contact from the domino's then i received a call from domino's that brownies are out of stock and i was told that they will give me taco instead of brownie. I was a bit disappointed by then after waiting for more than 45 minutes i tried reaching to dominos but there was no support.
My bill was generated at 12:05 and i...
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A
Ashish Ranjan Tiwary
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regarding not delivering prepaid order

Address:Singapore city, Raipur, Chhattisgarh

Dear sir,

My order has not been delivered despite having prepaid order and no concern authority is picking up the call.This is very harashing. No one picks call to let me know the exact status. They commit to deliver in 30mins and its been over 1.5 hr and i have not received my order. I received a call saying the order will be delivered in an hour but that time lapse has also crossed. This is very harashing from a brand like...
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S
Shalusingh074
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ordered a pizza but haven't got

Address:Pani tanki ,mithanpura muzaffarpur, Muzaffarpur, Bihar

I have ordered a pizza through zomato and i paid through debit card. I waited for 2 hrs as it was showing on zomato that it's still cooking after that zomato shows that it's been delivered to my address but i did received my order, so i called to dominos they said it's not delivered and will deliver soon. I called almost 6 to 7 times they keep saying it will deliver soon. After 3 hrs when i again called.. They said that they will not deliver...
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V
vidushisahai
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amount deducted, order not delivered

Address:New Delhi, Delhi, 110063

Ordered fom Domino's Pizza Android App on 31.12.2019
Order No. 232
Amount deducted from my Amazon Pay account.
Delivery Status on App : Delivered
But order not delivered at all.

Tried calling delivery executive, number not correct and noone picked up.

Called the customer care and complained but nothing happened.

I want my money back asap....
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H
Hrishikesh Kanade
from Mumbai, Maharashtra
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delay in delivery and bad behavior.

Address:Ic colony, borivali west, Mumbai, 400067

I placed an order for 5 pizza mania @ 12.57am on 30/12/19, the order was out for delivery @ 1.21am and on live tracker i see the delivery boy moving away from the restaurant but then he arrived at my house at 1.57am whereas the restaurant is just 5.2km away from my house and being the night time he should get absolutely no traffic and the signals are also free to move during night time. This delay had been happening very often for the deliveries...
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T
TSanvi
from Delhi, Delhi
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cold drink charges

I ordered pepsi (600 ml, the one shown in the menu) for rs.60 and they gave me 350 ml glass for rs. 60. When i asked for the same they told me that if the order is takeaway then we will provide you with the bottle of 600ml else we will provide you with 350 ml of cold drink.
Why should i pay rs. 60 then when i should be paying around rs. 40 or less!
What a fraud domino's is playing. We need to stop it....
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A
Abishek H
from Kotagiri, Tamil Nadu
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no intimation of a refund

I ordered 2 pizzas under the Everyday Value offer on Dec 26, 2019. The payment was processed through Google Pay. But, after the money got deducted from my account, the order failed.
I haven't received any mail or message from Domino's regarding the refund. When I tried contacting the store, they said that I will get a refund in 24 hours. I am really sceptical about their refund policy. Even the customer care number is phony and I...
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N
Nayan Verma
from Mohali, Punjab
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regarding not refund money for late delivery

Address:Saharanpur, Saharanpur, Uttar Pradesh, 247001

Hello,
Today i ordered 2 regular pizza from dominos saharanpur, up., india. With order no. 301 & mobile-[protected]. I ordered at 8:23 pm and it delivered to me at 9:15 pm when 32 min. Completed i called store to raise complaint. They told me to talk to delivery boy. They did not raise my complaint. When delivery boy came i told him about late delivery and refund the money so he told me to talk to domino's store.
It's very...
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S
Shuchi Vaishya
from Mundi, Madhya Pradesh
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burnt pizza was served

Address:Dominos, housing board, Katni, Katni, Madhya Pradesh

On 22nd december sunday i went to the outlet of dominos pizza in katni near housing board and i ordered pizza for takeaway the cost of pizza was 165 and i ordered achari do pyaaza but when i opened the parcel in my home it was not the flavor i ordered and it was whole burnt. It was unbeatable my whole 165 rupees went in vain. I hope the strict action will be taken regarding this matter....
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G
Grvg13
from Pune, Maharashtra
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false commitment of 30 min delivery

Address:411017

I received my order late and when i called on number they did not pick. When i call on there paid helpline. They ask me to wait for some days and someone from dominos will call you. It have been 2 week and and after 5 calls have received no response. I order from rainbow plaza, pimple saudagar branch, pune 8 dec 2019.
They have cheated us with this false commitment.

Screenshot attached for my 5th complaint...
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H
harinam
from Delhi, Delhi
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complete order was not delivered

Address:Ghaziabad, Uttar Pradesh, 201014

Hi,

I am giving this written complain, regarding my order on 7th dec 2019 from mobile number [protected] using zomato mobile app. The order delivered and having missing few items. I called zomato and they redirected me to dominos customer care as they are not responsible for not delivering complete order.

I am very much surprised, i paid the money to zomato and if items not get delivered to customer then how...
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