Domino's Pizza Complaints & Reviews

This is regarding the very poor, shameful behavior and disgraceful performance of the Domino's outlet at
Domino's Pizza VELLORE INSTITUTE OF TECHNOLOGY VELLORE
Ground Floor, Kiosk at Silver Jubilee Tower, Vellore Institute of Technology Campus, Vellore Institute of Technology, Vellore, Tamil Nadu, VELLORE, Tamil Nadu - 632014

Out of 56 orders That I have placed, I have only received 2 of them under 30 minutes (starting 18 June 2022- present day) The restaurant has failed multiple times to deliver hot pizzas and even further failed to provide the replacement for the same. Everytime I call them they just present they are listening but in reality they just do not care.

I have tried numerous times to contact your toll free number and report the issue, and everytime the call centre guys respond by saying that the outlet will contact you and they will provide you with a suitable solution. But every, every, every single time the people from the outlet call, they say "Next time you order, call me before", and then they do not even pick me (Just showing the system they contacted me). Why does anyone has to go through this kind of behavior from an MNC spread at this large scale. I have never experienced a worse outlet than this and been treated with such disrespect towards the customer. I sincerely request you to transfer the 300 points per order not delivered on time(I haven't even received yet) and take action towards the management of this outlet.

Please try to call me ASAP to help me understand the solution better. I hope to hear from you soon.

Thanking you
Gunveer Singh

I ordered from Dominos Mobile App worth Rs.451 at 8:55 pm (order no. #118, RK Salai Chennai, Tamil Nadu, 600004) on 26th April 2023. My order was not received even after an hour so I called the store and they apologized and said they'd refund the amount and also deliver my order as I had 30mins guarantee/policy on my order. But after another 30 mins of wait neither my order nor my refund was received. I tried calling the store owner multiple times but they ignored my calls (I could see they were busy on a few calls but only chose to avoid my calls). And soon it was already 11 pm, the store's closing time, and yet my order was still unsuccessful in delivery. I opened the app just a few mins ago (around 2:30 am, 27th April 2023) and I saw them make my order marked as "delivered" even though it was never delivered. Please provide me a refund for my order that was never made successful. This was a horrible experience.

I have placed 4 orders today order no. 115, 118, 129, 132 at dominos mall road restaurent with cash on delievery mode. Without consulting me they have cancelled the orders every time and when i have don payment through debit card in advance they have confirmed the order no. 134 and 136. But delievery guy didnot delievered on time. Instead he has delibrately updated fake status as delievered in dominos app.
Everytime i am facing this issue with this restaurent. This is so unethical practic being adopted by such a reknowned brand like dominos.
When i called store for feedback regarding this store employees misbehaved on telephonic conversation and making false claim that you have cancelled the ordered. When i asked the justification they started misbheaving and started using inappropriate words.
These unethical practices are not at all accepted by a brand like dominos.
Please look into this matter on priority basis.

Please provide the justification
1.why everytime cash mode orders are being cancelled.?
2. Why delievery status is being updated as delievered before delievery. ?
3. How can staff misbehave with customers of such a big brand name like dominos?

Is there no value of the customers in dominos?
Even a street vendor knows the value of customers these days and is respecting the customer, How can you recruit such a staff who donot respect your customers.

Placed an order before 1 hour still the pizza is yet delivered.

Hello,
I have waited at surat station for 10 mins even after waiting for 10 mins I didn't recieve my pizza I've ordered it in the morning and waited till 6 in evening still I didn't recieve it

We visited Domino's Pizza outlet at Attapur, Hyderabad on 23rd April 2023 at 10.50pm. We ordered 1 Medium Farmhouse pizza, 1 Medium Mexican Green wave pizza and 1 stuffed garlic bread for bill amount Rs. 1380.75. There was a dead fly in Mexican green wave pizza and we immediately informed the counter. This shows the quality and hygiene standards maintained in Domino's kitchens. I want to raise a complaint to ensure this is not repeated with any other customer. Attaching the pictures.

I ordered a pizza 2 days back from domino's the order was delayed . I complained on Zomato, yesterday I got a feedback link from Domino's And also got a call from customer care and he took my feedback link from me and submitted my feedback himself. And today I called him back, he told me that we submit feedback like this, you do what you want to do.Means how will we trust Domino's then after today if this cheat happens

I had placed an order on 23 April at 7:27 PM via Swiggy for delivery in Bhubaneswar location. But order was not successfully placed or confirmed.

Order number:[protected]
The amount was deducted from my bank account on 23 April. Transaction id: [protected]

Swiggy team asked me to contact following but number is not valid and no one picks up at mobile number.

[protected], [protected]
Domino's Pizza, Saheed Nagar

Kindly refund the amount that was paid to Domino's by me. Swiggy Team has advised that Domino's is responsible for processing the refund.

Shubhen Sarangi
Tel: +91-[protected], +91-[protected]
email: [protected]@gmail.com

Hey, This is Ratnesh, I belong to kharar darapan city lane 1 I have an isssue with your delivery service there are many outlet near me but no my delivered at my place.more than thousand of student live in that place but still we are suffering from your deliver services.Other company like lapinoz and pizza hurt avail their order.so we wish you to provide your services at my place as soon as possible

Hey, This is Ratnesh, I belong to kharar(PUNJAB) darapan city lane 1 I have an isssue with your delivery service there are many outlet near me but no my delivered at my place.more than thousand of student live in that place but still we are suffering from your deliver services.Other company like lapinoz and pizza hurt avail their order.so we wish you to provide your services at my place as soon as possible

For past couple of times, I had a very bad experience with Dominoes.
1. My orders are not getting delivered at all.
2. Even when I am getting my order, it is taking atleast 50 min to deliver and yet I am not getting any compensation or even an apology for it.
3. Items that are ordered (pre paid) are not available at the store.
4. I am getting refund for unavailable items as a dominos app point. Who uses it?? I want refund in my bank account from where I made the payment.
5. When I talk to their customer care, my queries are not listened, no solution is provided to me.
6. I am not getting half the value or service I am paying for, I am very unhappy with the way they are treating me.

Hi,
I want to complain about Domino's pizza bhopal, hoshangabad road, they always delay the delievery, never receive calls, mostly the phone is switched off or unreachable. No response
Kindly see to this matter hope for a positive response asap.

I placed an order of peppy paneer pizza medium which had hardly 6-7 small hard pieces of paneer on it and with very less vegetable toppings.

Only the pizza dough that’s how it looked.

Ordered one stuffed garlic bread which hardly had any stuffings.

Both the items were delivered ice cold and the delivery was made around 70 mins of placing the order.

Pathetic service.

It was the order of 30th March 2023 in evening. Firstly the order was pre-paid and app showing the order is on its way till time 21.38 and after a wait of 1 more our when order hasn't recieved. I call the branch of Domino's Pizza of Subharti Universty, Meerut as the Number Recieved they don't responded. It was very clear then the order will not be deliver now. Then next day when I check my app. It shows that order delivered on 23.57. I was shocked and filled the Complaint about this scenario the person called himself Mr. Raj Singh having Number[protected] contacted me and promised that he willing to deliver another same order as a Compensation whenever I like and Give me another Number which is [protected] for further process. Now the situation is from that day onward Niether the order nor my refund I got and Nobody from the above is responding. I also attaching my phones screenshot for references.

We have ordered pizza at around 9.20 and it was saying it will get deluver in 20 mins and it got delivered in 60 mins and it was burnt and dried. Also the base was very hard

The pizzas were tasteless and the toppings were not even fresh i have been a regular customer of domino's but now i think i might no longer be the customer of domino's. I didn't even get tissue paper sauces and chili flakes with it . I want refund for my money as i have thrown the pizzas in dustbin

Complaint regarding delivery. I have ordered food from Dominos which is situated at Hazaribagh Jharkhand. Manager of that store had cancelled the order, and arguing for not delivering order at given address. They have accepted the order in given location. If they can't deliver the order in given location then they should not accept the order. After asking so many questions regarding delivery, they aren't able to answer. Atlast the manager of the store cancelled my order, which is unacceptable and I request you to please look into this matter cause in this area everybody is facing the same problem.

Please do the needful.

Hi,

I have received my order late and dilivery guy asked me for payment which I make using gpay and he assured me that I will receive refund in wallet but so far I didn't receive refund..

My ORDER ID :- 286

Order date 3/30/2023

Place :- GT Central, Malviya Nagar, Jaipur 302017 (Rajasthan)

Please do the needful as soon as possible

Thank you,
Hitesh

I have ordered pizza and coke on 17 March however coke was not delivered and still now refund of 57 not initiated, I have made multiple follow ups and no proper response for the same.

Need proper action to be taken on this scam.

Order No - 235 dated 17 March at Velachery, Chennai 600042

Contact [protected]

I received a call from the Domino's delivery executive and he denied to deliver...i could hear his tempo and shaking voice which indicated that he was high on something. It was such an unexpected rude behaviour of the delivery executive and on top of that when I said that if don't deliver then I will file a complaint, to that he reverted that do whatever you what to do.