Domino's Pizza Complaints & Reviews

We have ordered pizza at 9:50 pm, firstly we tried to order through phn... But no one was picking up the call.. Then we ordered online... And after confirming the delivery status...3 times through customer care... They confirmed that ur order is on the way... Its...11:19 pm... And still i havn't rcvd my pizza...
Is it.. You guys know that... We will not pay for late delivery... So you guys do not deliver the pizza.. And eat it yourself???

Hi

I had given a order by 8.17pm not it's 9.50pm i tried contacting your customer 1st time when i called they said it's out for delivery and 2nd time when i called they said still in our office only and if there is no one to respond calls then why would you like to have a landline i'm trying from last 1 hour and your customer care guys aswell tried they dint i need your ceo email i'd and contact details issues will be there you have to respond and give proper i formation

I did order on 18 october. Order id is 40. Details are as below:
Thanks for choosing swiggy, prem aggarwal! Here are your order details:
Order no: #[protected]
Order placed at: 18/10/2019, 02:03 pm
Order delivered at: 18/10/2019, 03:33 pm
Order status: delivered
Ordered from:
Domino's pizza
Sri sai thota towers opp aparna towers, plot no. 122 & 123,
1st floor, ravi enclave, kondapur village, serilingampally
Mandal, district hyderabad 500084.

When delivery boy come to me after 3 hour with cold pizza. I denied to accept this pizza since it is cold and not eatable. Delivery boy said you will receive your refund as per company policy. Pizza thrown to dustbin.

But still i have not received any update either from swiggy or not from domino. Both are top level cheater company.

I called many times to domino they said they will call after 2 hour but never call. They are doing fraud with us. No refund even 3 hour on not pizza delivery.

Hii mene kl [protected] no se evening me pizza order kiya tha mera order no 466 pizza 1 hour late hone pr mene delivery boy se bola ki aap late h to usne bola ki aapka bulk order tha esliye late h to mene bola bulk order ki timing 45 minutes hoti h aap 1 hour late h aap manager se bat krwa dijiye to usne mna kr diya or mujse badtamizi ki or abusing language use krne lga... Mere bar bar bolne pr usne dominoes ke manager se bat nhi krwa ke dominos kisi kamal name ke sir se bat krwaei jinhone bhi mere misbehave kiya or abusing language use ki...

The policy for delivery of a pizza is 30 mins but everytime i ordered it never come on time, it takes more than an hour for my every order. We don't even get a confirmation call or a msg from dominos after placing order. M residing in saket 15mins distance from anupam saket where i placed the order, even thn we have to call them. We can't even track the person by his number or any means. This is disgusting.

Dear aleem, your order:32088125 is booked at hbj on[protected], train no:15068 seat no:se1/17 of amount: rs 360. Order otp is 0300.
Provide feedback for this order within 5 days of delivery. Thank you for ordering with irctc.

I ordered but the service is pathetic and generating online fraud and keeping the customer in wait to get rhe ordered delevered and the same is not received.

Dominoss india this wat u provide in service industry.

Will not recommend any one to use your online train deleviry service as it is a fraud from your side

My name is joshna i have ordered pizza from dominos east anad bhag branch through zomato app on 16th october 2019 at 9:23pm my order id [protected]. After accepting payment and order delivery executive called and rejected to deliver to sardar patel nagar malkajgiri area which was not mentioned before in zomato and he cancelled my order its been 2 days i tried to contact zomato they said to contact dominos even i mailed dominos but they are not at all responding i want my refund back

Dear Sir,
I have been charged of Rs. 14 for carry bag from Dominos while take awaz of Pizza. When i asked them why the are charging then the counter parsonal said. We are charging as we have the order from our management. We are just following their orders as we also know the rule for untraide customer satisfaction.

I clearly said them you can not charge for the carry bag. Its unfair for customers satisfaction still they charged.

Please dont order food at dominos. I went there with
My family today evening at around 9pm. We ordered for 6 items. The person on the counter named Sarankumar took only 4 orders on bill stating the bill value to be 839.94rs. He collected 1000 rs from us for extra cheese to be 100rs and an extra Pepsi bottle for be 60rs, however this is not mentioned in the bill. We received the order and reached our table and found 2 items missing our of 6.. which was butterscotch mousse cake and boneless chicken wings. We went back and enquired him. His attitude was really worst. Highly disrespectful. He said " it'll take time. If you want, wait. Else leave the place!" I said this is not the way to treat your customer. And he said. "Yes it's like that. What is the big deal?" Is that the way a women is treated? We are not beggars. We are paying for our food. Is this what Dominos has taught to its employees to treat a customer??He is bringing dominos down. I need an explanation for this else I would provoke this in women's forum as a disrespectful gesture towards a woman. PLEASE DONT ORDER IN DOMINOS.

I have ordered pizza on 17th Sep from Zomato. My order no. is- 132 but due to some location issue they said they are not gonna deliver the order. And the executive said i'm cancelling your order and you will get the amount refund in 7- 10 business days.
But its now like one month but i haven't got my refund yet. I have called 100 times but no one giving me proper resolution. Executive said amount has been already refunded on 20 sep but as i checked my account statement no amount has been refunded. I Even called the bank and give bank reference no. i.e.[protected] but they said there is no such amount reflected in your account. I even called zomato but they said Domino's have their own delivery process and now they are not refunding my amount. Attached are the order details and payment receipt.

Please do something ASAP.

Thanks.

I have ordered pizza on 07 oct 2019 @ 7: 20 pm from kempapura, hebbal, blore branch, i was to receive pizza by 7.40 pm as promised by dominos. I used app to order the pizza.
Shockingly their app is absolute rubbish, even before pizza is left the restaurant the status shows "delivered", i called customer care and they confirmed pizza has not left the restaurant!!
I got pizza delivered @ 8.10pm, 20 mins delayed!! Pizza was ice cold and stale vegetables used, cheese was smelling!!
I raised complaint with dominos but they have closed without any action 5 times, dominos restaurant kempapura, hebbal branch manager has refused to apologize for fraud and serving such pathetic pizza!

Hi dominos

Can i get updates regarding concern ref#11295959?
Amount is still not credited.

Just to give you a background, i ordered pizza on 25 september 2019. It was to be delivered within 30 minutes.

Unfortunately after various follow ups, i got it after an hour. Customer care gave me concern number which is quoted above.

That delivery guy told me that money will be refunded back shortly.

Almost a week is passed but no refund and why do you guys have opened a twitter account? Just to read daily tweets or to reply also?

I need my refund asap without any further delay and please stop cheating your customers.

I ordered through dominos online on 13th october, amount has been debited from account and i didn’t received any order id.
I also searched in order history, there was no sign of placed ordered. Customer care said amount will be refunded back, but i didn’t receive any amount. Please take my complaint serious and refund our amount back to account.
I ordered through dominos online on 13th october, amount has been debited from account and i didn’t received any order id.

Delayed pizza delivery amount not credited despite calling and lodging complaint 5 times since 27 aug 2019 order no 110 delivered at atladara vadodara gujarat. I lodged complaint on the very same day and been told that amount will be refunded within 7-10 days but it's been more than 50 days and i have not received any refund till now. I called 6-7 times a d got same reply all the time as"we are unable to contact store manager" and"concerned team will contact you" but no call received till now neither refund. I want my refund and delayed refund compensation as well.

Whenever a person who is buying a pizza aur any other stuff from dominoes, its not necessary that he carries a bag with him/ her. If the person wants to take off the pizza at home unnecessarily he had to pay for the carry bag.

A small vegetable seller offers a free carry bag for his sold vegetables but here if the person is spending a enough money on the eatables then also he have to pay another money for carrying that eatables to home and share that thing with his family.

It means if person wants to eat alone then the dominoes is good but if he wants to take that item to home for his family he has to pay the amount of carry bag. It means sharing with family is a crime.

So the carry bag should be free of cost.

Please take a responsible and fast action towards this.

There was a black coloured bug inside the pizza box. This happened 2nd time. Same restaurant same issue. Attaching pics. How can such a big brand be so unhygenic
Domino's order 189.
Zomato order [protected]
Date Oct10, 2019.

Chicken fiesta pizza. Size Large.
Please take immediate action as this is a serious issue impacting health of so many people.

Hi,
I have placed an order at domino's india online and paid via paytm on september 25th and until then everything was fine but after a few minutes the store people called me up to tell me that few of my ordered items aren't available and asked if they can provide me with another item in exchange. I have denied their offer and asked them to cancel the order. They said they cancelled it. But it's been nearly 15-20 days and i haven't received any cancellation message which they insisted would come neither received any refund even after number of calls and messages all they have to say is the money will be refunded back within 2 days, 2 days which never came!!
This is becoming a real stress to take asking and getting behind them to refund my money.
I need this to be resolved asap so i can do work in peace!

- bhargav bommali

I had ordered pizza fro zomato o 5th oct from ground floor, 1573, sector1 hsr layout, bangalore which reached to me after 40 minutes clearly not in the expected time. I have tried to contact zomato like 40 times and they told me that dominos deliveries are not managed by them and they cant help me,
I have tried called dominos number like 30-40 times and no one picks up the call. Its highly frustrating and dis satisfying.

Good morning
Yesterday i had placed order through swiggy in domino's pizza at 7.03pm.
Till now there is no updates from them nor refunded my money.
When i tried reaching the store they are not responding to the call. Customer service executive tell to wait for 20min but already 16hours done but very least response from the back end team till now.
If needed i will provide voice recording of last conversation with the executive please help me out to solve the problem.

Sir/madam i ordered domino's pizzza, crinkle fries n browny fantasy on 5 oct worth 664 order number was 262. Via swiggy... The delivery boy called n said it can t be delivered... Swiggy never refunded... Have feed back mutipld times on domino's app.. If such is the condition will have to take some legal recourse.. It's not about money but trust... N how u handle complaint.. Pathetic...