Domino's Pizza Complaints & Reviews

Order id: [protected]

I had ordered 1 butterscoth mousse cake and 1 margherita pizza.

The delivery person forgot the mousse cake and delivered the pizza after 50 mins, just cold as an icecream.

I haven't got the refund for the order or undelivered product, not even a fair response.

Pizza hut is far better to yours atleast in response vice. Dominos - pizza and customer support is just worthless.

Thanks,
Arun
[protected]

I had ordered on dominos pizza on 28.06.2019 for amount of rs.300. My pizza was delivered in more than 40 minutes which was cold and tasteless. I raised request for refund several times but refund not yet received. I request you to improve your services and refund my amount as early as possible. Dominos pizza promises to customer to deliver the product within 30 minutes.

So i visited bangur dominos more than two times and i had noticed flies and mosquitoes sitting on the food flying inside the outlet. Even after complaining they haven't done anything yet. It shows that they may be providing us bad food by which these flies are coming. If this is what dominos is charging us for then i must say they should return the customer's money

Dear team,

I booked my pizza order on 4th aug 2019 i paid amount through paytm. After 1 & 45 minutes i received my order & in very bad condition food. I called to pizza corner manager in dominoz in gamma sector greater noida for waive off my amount due to too much delay in delivery & pathetic & unhygienic food but his not answered my call & customer care also not giving any response.
Now i want to my amount return back because its not my mistake. Nobody informed me for any type of delay service reason.

So kindly check my issue & return my money on urgent basis.
We are normal customer who want service from your side otherwise we will go for legal action against your service & restaurant manager.

Sending you bill copy which i given to delivery boy with late service.

Regards.
Pallavi dhawan
Cont - [protected]
Order no - 148
Restaurant location - gamma 2 greater noida

Very poor size, your team has cancelled the order as they want us to come on road insisted of delivering the order at our doorstep which is about 10-12 stairs from road.

Worst service also as your person was so rude to talk & was more interested in cancelling the order. Also your online system should not accept order when delivery is not possible. We were waiting for delivery & now such a poor response. I have already made several orders previously on dominos but[protected] doesn't received such a poor response.

Bad experience. Will escalate it every where possible.

Thanks,
Tarun sikka
[protected]
Order at solan, himachal pradesh, bye pass solan. Ordered online.

Placed an order on 4th august, and after i finished putting my payment otp then it sad that the order was not placed but my payment went through. My account for deducted for inr 305. I called the customer care number and they were absolutely unable to help and struggled to even understand the problem. They connected me to the store where i was asked to complain to zomato when i placed the order on the dominoes app. There was no talk of even refunding the money.

Order no. 471
Order location - pune

Today on 3rd august 2019, i've ordered two pizzas, i. E., 1 regular suzed margherita pizza and another one regular sized golden corn pizza at 08:28 pm. I received order at 10:08 pm but when i checked its status online and it is still showing being prepared state. I'm not sure what is going on.
Also after getting pizza, when i opened it, it was too cold to eat and was hard to tear. I asked delivery guy to call the manager, he denied to call and said me to go to store and check with manager. Even i called customer care and they didn't provide satisfactory answer for refund as it didn't get delivered timely as domino's promised. I understood about timing and waited for 1 hour that i won't raise complain as its raining that too light rain. But i revived order like in 1 hours and 40 mins and after that also delivery guy declined to call manager which i got suggestion from customer care to do after delivery guy comes.
Can i know what else do i need to do to get this kind of issues to get highlighted to highest business towers across globe?

I made the order on sunday 28 july from rainbow mall pimple saudagar pune. I got a receipt confirming that the order has 30 mins delivery guarantee. However the order was more than 50 mins late. No one called me to inform about the delay. When i asked for refund and reminded them of the guarantee, they simply backed out saying that its raining and they have removed the guarantee. I told them i have the receipt as a proof and when i placed the order the guarantee was active so i am still eligible for refund. The customer care person told me to go ahead and do whatever i can but he will not give the money back. Its as if we live in a 3rd world banana republic and these foreign companies can bully us in whatever twisted manner.
I want this refund not because of money but as a rightful right of indians who will not tolerate injustice in any form, that we want to be treated the way developed nations citizens are treated and law of land is respected so indian law is not taken for a ride.

I placed order on 27 july at 9.39pm, order number was 536. I got order by 11.20 pm and pepsi was missing from my order. Then delivery boy said that don't worry sir today its our issue and domino's is going to refund you your payment. Pepsi is not stock at store only so you will get refund.
I am waiting from then and i am yet to get any communication about refund.
Please help me with this and let me know where is my refund.

I am citizen of kolkata. On 30th july i order pizza and taco mexican from metro polish mall dominos outlet highland park. They asked for takeaway i said yes and handed me with a paper bag with there dominos logo. But when i saw the bill it showed the charge of paper bag r's. 11.42. Always it's impossible to carry bags with us every where and sometimes we r not decided from home of purchasing something out. So it's totally awful to charge for a carry bag. And up on that they charged extra 50/- on pizza mania of 95/- regular size says that regular bread is finished so we are giving extra soft bread so instead of 200/- you have to pay 250/-. What was going on?

On 20th June order place using the mobile UPI transaction money debited from account order failed.

on 24th June raised a complaint by sending the mail to "[protected]@jublfood.com" and I got auto-generated mail it will be resolved with 48 working hours and reference id: Your Guest Feedback Reference ID is:: 10325399

Contacted so many time to customer care service number[protected], no action taken

there is no action till 31-june-2019

I had ordered for pizza on 31st july 2019 and i was not handed over the bill for it and after complaining i still didn't get it
The way they talked to me as if i had done any mistake
I need whole compensationfor order and extra compensation for literally harrasing their regular clients and wasting their so much time and providing them with no solution

This outel in belgaum Tilakwadi has 3 computers to take order but they made me wait for more than 15 mins becoz staff was only one to take order and on the rude attitude when i asked y nly 1 person to take order and how long u all vil make us wait, the satff Serivice is the worst ever and i have update the bill copy and marked the staff name on the bill

I ordered a dominoz pizza via there official dominoz app. To be delivered in train at roorkee station. I got order confirmation message. But no pizza was delivered to me. I starved the remaining night journey. I want a legal action and compensation for customer morbidity and cheating. Order details are follows. Dear parshant, your order:27456171 is confirmed at rk on[protected], train no:24887 seat no:b4/16 of amount: rs 326. Order otp is 2640.

So, i ordered a pizza, tacos and crispy strips. The pizza tasted : (Moreover it had some random stranger's hair in it. It sucked. I have ordered pizza and other stuff many times but this experience was disgusting, i wouldn't recommend anyone to order pizza from the irresponsible domino's ever. More over i didnt receive the dip with the sticks.

Never gonna order anything again

Hoping that required action will be taken soon

Still My payment is not refunded at my Amazon pay wallet. My order of Dominos pizza was late dilevered on the date - 6 July 2019. My registered mobile number is [protected]. I have also asked to customer care she suggested to me amount will be refund within 7 working days. Now 20 days has been passed. No any input is texted to me from Domino's side....

I m sayyed abdul rehman i had been a floater boy of dominos i leaved my job from dominos in ending of april month still they are not giving me completely resign my branch manager send to the marol head office of dominos and they send me back to dominos branch to take complete resign where i have been worked now i m getting irritate of this all plz help me out this

Hi there,

I'm srinivas, i have ordered pizza on night of 27 may'19 (My 1st order in dominos).

Order details : order number :191, veerannapalya, bangalore.

It deep night and restaurants stopped accepting order after knowing that delivery status to your team. I called the call center multiple times but no connect to the deliver execute and they have no update on the status of my order. Pizza delivered after 2hrs with out any apology.

Call center suggested that i will get free pizza as i order was delivered late and i called the customer care more 4times for the credit.

I have no update from your team. Is it fair business practice to cheat people with false promises?

It was frustrating night with hunger and i'm speechless with the treatment of big branded food chain.

Do needful or i will sue you guys for this illicit business promises.

https://www.dominos.co.in/hot-pizza-30-minutes-delivery-guarantee-at-dominos-get...⇄

Thanks,
Srinivas,
[protected]

On 4th july i had ordered food worth 772 rs from the dominos website using my laptop. I paid from my google pay account. However the merchant site crashed and while the money was deducted the order was never placed. It has been 17 normal days and more than ten working days and the refund still hasn't been done. Everytime i call the helpline they keep "apologising" for the inconvenience but don't do anything. I want my refund! This is ridiculous

Today 20th july 2019, i had placed domino's pizza order through swiggy. Even after 2 hours my order was not delivered. Domino's updated the order as delivered without delivering the food. The same is reflected in swiggy also.
Since in both domino's and swiggy the order is updated with the status as delivered, my money is also not refunded.
Also, inspite of continuous communication with the domino's delivery person, they are stating that my phone was not reachable.