Domino's Pizza Complaints & Reviews

Hi,

As we have ordered pizza at domino's online. But now we need to change some order in same domino's but there is no cancellation / change of order option available. Ever we have called local area domino's & checked that they received order & we requested them to cancel but they also refuse to cancel the order.

Kindly make option for cancellation & order.

Regards,
Vasanth saraf

I ordered 2 pizza today and it's been 90 minutes now that i never received a call for the status. I saw the status of the delivery being updated as delivered without having the pizza delivered. Each time i call the toll free number they say it's prepared and it will be delivered in 20 mins. The biggest problem here is i have paid 400 plus rupees and i won't get a refund. All i have to do is sit and wait for the order staying hungry. No proper updates even by calling to customer care. The customer care persons wants me to sit and wait for the pizza

Hi team,

I ordered 2 timed on this months, 14th sep and 18th sep. Both the order late delivered. Now it's already 15 days passed but no late delivery discount refunded to me. I called call center, manjeet & nikita promised me that you will get a call back but not received.

No one called me after so much complaint raised in call center.

Refundable amount - 145+300=445/-

Domino's delivered office details : garbavabipalya layout domino's -
Bangalore - 560068

Customer details : arko sarkar - [protected]

Thanks & regards,
Arko sarkar

Order date : august 2, 2019
Order number : 282
Order amount : rs.470
Issue ticket no: 10674725

Issue description :
1. Order was delivered very late and the condition of food items delivered was worse.
2. This order has 30 minute guarantee delivery but it was not obeyed.
3. Informed customer care about bad condition of delivered food items.
4. Customer care was approached multiple times, but no proper resolution (Refund) from dominos customer care as well as dominos outlet from which items got delivered.
5. Customer care and outlet people always tried to neglect the issue and dragging it without taking any responsibility or ownership on the issue.

The order was delivered after two hours and it was completely cold and wet. There has been no proper response from the customer support team nor the details of the refund has been shared. I have contacted the domino's team over five times yesterday, apart from generating a sorry message nothing has been done. Whenever there is an order placed by gift card they do not deliver the order in 30 mins and compensate by giving another order of same amount. I am tired of this and i want a full refund. It is pointless to get domino's gift card if it can be used only on online orders and not in stores and when order is placed online they do not deliver it on time. Imagine 30mins delivery took 2 hours. Highly dissatisfied and disappointed with such low behavior of domino's.

I ordered pizzas on 13th of september and due to some location problem the delivery boy couldn’t be able to deliver so he cancelled the order and dominos texted me regarding the refund that in max to max 10 days i’ll get my refund but it’s been 15 days since they haven’t refunded my amount plus whenever i call them they make me fool by saying they’ll be calling me in 15 mins and i never received a call back. This is a serious matter for me. I want a refund else i make sure i’ll take serious actions regarding this.

Dear sir sorry for the complain about domino's team but i passed with bad experience with domino's.

Last night i ordered pizza with catch up but delivery boy not delivered catch up when i told about catch up with that time delivery man shouting on me and snatching to pizza from my hand.

I don't know why you domino's people appoint that kind of delivery boy who haven't knowledge of respect and satisfaction of customer. Even they haven't know how to talk with customer.

I contacted manager but they gave me same revert. It mean manager to delivery boy all are not qualify person.

Request for action to be taken on manager and delivery boy by immediate effect.

If i can't satisfies then matter will be reach consumer court within limited period.

Respected sir/mam,
What is this?
What you serve me?
It's too much cool item both side.
Number is [protected]

So i want to refund of my order because it's too much late delivered and bad quality delivered.
Restaurant asking me it's using flipkart vaucher so it's late include 1:30 h and not help of me.

It's so much bad experience and lost money today.
I want to return of my money in domino.
Thanks and regards
Chandnasingh patel

HI, I have ordered a pizza at 6.52 am through swiggy, 24/9/19, after an hour I didn't get update so called outlet number not reachable and called customer care they told order is on the way. I called 6 times to customer care number they told outlet number reachable and member of outlet will contact me but no response finally escalated and Outlet member called and told your order is cancelled at 7:30 pm but I received a msg at 9:40 Pm your order is on the way .
finally I raised a complaint. But still now the order is not yet received or cancelled .Money has been debited.

Sir,
I have ordered pizza on 22nd of september sunday but by mistake wrong delivary address was placed by me. Coz last order of my was in miraroad so the same address was placed instead of malad where i reside. I cancelled my order the same day but i was informed tht i will get my refund after 6 to 7 days. So i request to make it early within a day or two
Hope u understand my concern and do the necessary fovour
Yours truly
Zeyan jesani

Ordered online from zomato app did cancel order by giving them a call then too they send the order.. When asked them to take it back delivery guy refused it. At same time the representative from dominos was on phone gave time period of 17-10days. No reponse gave them call and asked abt money not giving proper response and not giving my money and no relative answer in regards to this case they hung up phones on face and denied to give money in a very bad manner

Hi sir/madam,

I did not order anything from dominos allahabad on below date as i am in bangalore. But still getting mail that you have ordered something from dominos even though its payment mode is cod. I am concerned that the user is using my email id and name which is wrong.
After this, i checked with domino, but, neither they are verifying by themself nor sharing his/her personal details. I am attaching the emails which i received when the user placed the order.

We have ordered pizza on 2nd and 6th september, on both occasions it came after 1 hour that too by keep on calling customer care. As per 30 mins delivery policy we are expecting full refund. We were assured of refund but it's been 17 days and we heard nothing and now customer support is delaying it. Shop owner is supposed to pick call and have it resolved but he is not picking any more. We want this issue resolved asap.

Dear sir
Im dhanraj im worked as delivey boy in dominos pizza @ bendoorwel branch mangalore my employee id 902933 my salry still delaying witbout reason plzz give me details about my pending salary
Manager also not correct responding i dropd job my personal problem at febraury 10 2019 im waiting in 7 month please sir proseed my pending salary

Thanks and regards
Dhanraj
[protected]

I had ordered a pizza but it came 60 mins late t han its given 30 min gaurantee time. And that i am asking for refund they are just avoiding it by giving lame excuses. I am very disappointed with the way the staff is acting. The response is very slow and now they are even avoiding my calls. For a company such reputed, if the people behave like this then it is very bad for company. I would say that dominoes has lost its regular costumer and i would definately recommend other brands to my friends and other people after having such a bad experience.

I had placed order on 22Aug2019 and I denied to take the delivery as it was delayed more than 2 hours. So they told I will getting refund. Since then I have been calling customer care and concern branch manager, but no one is taking responsibility. Daily I have to call manager and he does not pick my call and customer care let me wait in call for 30 min and finally says we will arrange you call back. No one is taking responsibility of my case.

Order details : [protected](Swiggy)

We had placed an order in bangalore at 2.51 pm on 14-sep-2019 for rs. 415. Order id: 49. The order was not delivered at all. Then suddenly at 5.45 we see the status of the order as delivered, without actually delivering the pizza. We called up the customer care, they connected us with restaurant. The owner says staff was busy so we are sorry, and its showing delivered due to some technical error. And that we will receive the refund in 24 hours. After 2 days today, the restaurant says they will refund 300 points in our dominos wallet! And will give us a free pizza. We don't want to order with dominos again! And we just want our money back! Customer care is repetitively connecting us with restaurant, who is not ready to listen, and is disconnecting our call. We want quick resolution of this and want our money back asap.

Hi I would like to share my experience with domino's it has been last 16 days I have been trying to order online but it always shows the store was offeline
I have a purchased voucher of rs 500 it expiry date was 15 sep I trying to reedem on store but they said it was reedem online only that's
why my voucher get expired.
kindly have look into it

Last time on 31st august i ordered online from domino's app and my order number is 191 and it was late delivery. And then i called domino's customer support for liability and told them that the delivery is late and according to domino's policy they give refund and then the customer care told me that no worry sir refund is giving to you in 24 hrs but after 24hours there is no refund giving to me by dominos and then i call many times to domino's customer support after that there is no refund provided to me then they tie up my call to restaurant and the restaurant owner told me we do not provided you refund and he talking to me in a very rude way and give different different explanations to didn't give you refund. I told them that i will go to consumer court about that but he easily says "jahan jaana hai jaao".
Please sir solve my issue if there is a policy of refund my domino's then it should give to the customers. Please sir solve my problem i will be very thankful to you.

We visited the dominoes pizza branch baddi himachal pradesh by traveling 20 kms for one side for enjoying our first baby's birthday party and we paid extra than the normal rates even by not accepted 30% discount... They served us the worst quality and by asking on changing the same they changed the one pizza it was ok types... I asked to refund from the 2nd pizza only 100 rs. For only quality not the product.. They didn't offer me to refund and when i called next day for the same ignorence, mr. Sandeep (Manager) is offering one pizza which is not sufficient for my 4 family members which went there yesterday night to enjoy so i am neither getting the refund nor 2 pizzas... I am very disappointed with this behaviour.. Expecting a call and immediate action from your side...
Thank you
Regards damini