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Domino's Pizza Complaints & Reviews

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Updated: Dec 5, 2025
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Domino's Pizza reviews & complaints page 99

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Z
Zahra Sanchawala
from Mumbai, Maharashtra
Mar 21, 2019
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Address: Mumbai City, Maharashtra, 400059

Have ordered dominos pizza thru mobile website on 21st march. First they accepted the order and the payment is deducted. Then it showed that order is failed and i have not received any refund message also. Have akso tried calling customer care, but these people dont receive the call. Ruthless service.

Need serious & immediate action on above.
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    C
    C pande
    from Vadnagar, Gujarat
    Mar 21, 2019
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    Address: 560103

    Hi I am C pande. I order 2 pizzas of 836 rs from dominos pizza bellandur bangalore on 21st march and paid 836 rs via amazon pay but order got failed as the restaurant didnt confirm from there side and no one is picking call on customer care number and my money is stuck. i want my money refund. I am attaching the proofs here so that they will see and refund my money.
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      TroubledbyDominos
      from Bengaluru, Karnataka
      Mar 21, 2019
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      Address: 560102

      I ordered pizza at 8:21pm on 21st march 2019. Its 9:46pm and i am yet to receive pizza. But your order tracker shows the pizza is delivered. Tracking id:qbq[protected], order no.172. I got a message that the order is out for delivery with fairoz at 8:43pm and at 8:53pm i received message that order number 172 has reached your location. But the fact is i am yet to receive my pizza. Deteriorating service day by day from dominos. Last time it took 2 and a half hour to get me the order number charged me 4 times. This time you ate my pizza and dont even care to call or respond. Please arrange to refund my money. Your numbers are not working. Any which ways, i am planning to go to consumer court as this is continuing for the 3rd consecutive time.
      Domino's Pizza customer support has been notified about the posted complaint.
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        C
        Chanakya55
        from Hyderabad, Telangana
        Mar 21, 2019
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        Address: Hyderabad, Andhra Pradesh, 500084

        Placed an order for 523 rs via Domino's app and prepaid the order through Amazon pay. The order 'failed' not cancelled and didn't even get an acknowledgement message for reversal of amount. Neither do I have my refund nor my order. Please look into it. Placed two other orders which got accepted but this one was failed, not cancelled. I called customer care and they bluntly said that system is down so they can't help.
        Domino's Pizza customer support has been notified about the posted complaint.
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          anmolp0212
          Mar 21, 2019
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          Address: Ground Floor, Shop No.G 1, A 47 Riico City Mall, Road No-3, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005, Kota, Rajasthan, 324005

          Paid Through Paytm To Jubiliant Foods Domino's City Mall Kota Rs.427 Order ID[protected]. Contacted Customer Care But It Was Busy. Order Date March 21, 2019 Time Of Order 16:50:23. Please Help Me Get My Money Back. Ground Floor, Shop No.G 1, A 47 Riico City Mall, Road No-3, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005. If The Store Is Offline How Can They Charge Money.
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            anupamsen
            Mar 21, 2019
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            Address: North 24 Parganas, West Bengal, 700110

            I placed an order on 28th feb, 2019 worth rs. 1, 721 using amazon pay. After 5 minutes, domino's called me and asked me the details of the delivery address.
            I mentioned and that guy told me that domino's is not delivering to this location and their policy has been changed recently. I mentioned that i ordered more than 15 times earlier and never heard this and also, my home is within 2 kilometers radius from the store and within the same town then where is the problem. I also mentioned that i am fine if the delivery gets delayed but the guy was very rude and he cancelled the order.

            I believe this is not what domino's would never appreciate and will try to improvise further to provide better customer experience in future.
            Domino's Pizza customer support has been notified about the posted complaint.
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              Anant Tilwalli
              Mar 21, 2019
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              Address: 19 Paradise bunglows near tahura bakery tandalja baroda, Vadodara, Gujarat, 390020

              I had placed order for 3 small pizza order number 78 through swiggy on 21st march 2019.

              After 1 hour 40 mins also there has been no response and update from dominos.

              They have switched off the phone as well and no one is responding.

              This is thoroughly unprofessionalism and not acceptable.

              I want to register a strong complaint against domino's for such acts and want them to be more considerate.

              Anant tilwalli
              [protected]
              Domino's Pizza customer support has been notified about the posted complaint.
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                P
                Priska Fernandez
                from Raipur, Chhattisgarh
                Mar 21, 2019
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                Address: Jaipur, Rajasthan

                Dear team,

                I have always been a great fan of Domino's due to its excellent taste and quality but I recently visited the store in jaipur vaishali which was a nightmare for me as first I placed an order online and the store happens to be just 15 mins away from my house in panchyawala... The first confirmed the order and then I received a call saying we don't deliver the food in your area... When asked why, they said it's too far for us to deliver... I agreed(however, was sad that despite being so near they can't deliver) then I myself took the bike and went there to get more dissappointed as the staff there looked not bothered at all... I spoke to the lady at the counter to pay by PAYTM to which she responded u can't scan the QR code as we work through OTP and because of that I was not able to use my PAYTM postpay I still went ahead and said forget it!!! I told the lady place the order with just one item less please and I'll get cash from my wallet and the minute I said that... There is another guy who takes over and says sorry i can't cancel your order and re-do it i[censored] want u can take this... I said my PAYTM is not working with your OTP and he said aapke Paas balance nhi hoga... Who is he to decide whether I have money or not!!! I am a territory sales manager with Maruti Suzuki and do you think I won't have money?... Sorry to say this but this is the last time I am going to Domino's as this is the only store near me and it is filled with ###!!!
                Domino's Pizza customer support has been notified about the posted complaint.
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                  K
                  from Kota, Rajasthan
                  Mar 21, 2019
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                  Address: Pl.57 , azad nagar , 60 feet road ,alwar, Alwar, Rajasthan, 301001

                  Hlo. My name is komal. My this complain is regarding my recent order i place a order for cheese burt pizza but they delivered me a normal regular crust pizza.. Other than that i ordered a onion pizza who's crust was soo bad and over baked and full of flour.. But that thing is also fine because sometimes it happens. But i found 2 hairs in that pizza which was about to eat. I can't tolerate it. I have thrown both pizza when i found that hair in that.. Refund my money back.
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    Akriti_Sinha
                    Mar 21, 2019
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                    Address: Sankalpa 4, New Town, Kolkata, Kolkata, West Bengal, 700156

                    Hi,

                    I placed an order with Domino's at 12:53 pm today but have yet not received my order. Also, I couldn't track my order. When I tried to call the given assistance number, they did not receive my call. I paid for the order through paytm. I lost my money, wasted my time and too didn't get my order.

                    I want refund of my amount as soon as possible. Worst customer service I've ever experienced is from Domino's. Kindly refund my money ASAP.

                    Mobile number - [protected]
                    Order number - 66
                    Area - New Town, Kolkata

                    Thanks,
                    Akriti Sinha
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                      S
                      Syed Furqan
                      from Bengaluru, Karnataka
                      Mar 20, 2019
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                      Resolved

                      Address: Jayanagar 4th block, 560041

                      Ordered for a bill value of 729/- on 10th march and the order failed, as i was patient for 7 days since they said it might take up to 7 working days to reflect in my account but its been 10 days now and no progress yet, customer support executives also keep saying we'll transfer your call to the supervisor and they will speak to you but they don't. I request a refund as soon as possible coz its already been more than a week.
                      Mar 20, 2019
                      Complaint marked as Resolved 
                      Refund was successfully given today at 5pm
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Order no 158 the pizza was out for delivery message was received. But order was delivered after 30 min from that time. Box was open and it was not hot. And status was delivered befor even order has reached. It took more than 20 min from the time status was updated as delivered. ????
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                        D
                        Danish85
                        from Mumbai, Maharashtra
                        Mar 19, 2019
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                        Address: V Square mall,, Alwar, Rajasthan, 301018

                        I bought pizza from domino's, v square mall bhiwadi on dated 7 dec, 2018. Pizza quality was so poor then i inform to their manager but he also doesn't respond positively. I also write the feedback in their feedback register. Then in evening i got a call from [protected] & ask me about my experience. Then i told about their poor quality. Then this person told me that when i visit next time, my order will be free after once talk on the above contact no. I was agree. Then i visit domino's, bhiwadi & call on the above domino's person no, then said that you need to pay now. This way domino's customer care makes fool of the customers to close their complaint call & cheats too. I request not to go to domino's, bhiwadi as it is a cheater store. The store manager is very arrogant. If someone have any query, you can contact me on [protected].
                        Domino's Pizza customer support has been notified about the posted complaint.
                        The executive of the Domino's hub which is near Raj mandir speaks rudely and doesn't have a way to talk to customer they haven't told the order number properly to pick my order that's rubbish
                        Date- 02/16/2019
                        Invoice no- 66321/18/147166
                        Order: 337

                        My order was delayed by approximately 20min after your 30min policy.

                        But no money refunded in my account yet.

                        I called several times to customer care but they only give me time like 20 min and 20 min and so on.
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                          Adityalovable
                          Mar 18, 2019
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                          Address: C/O Pradip monda,l kanksha, Manojpally , panagarh, 713148

                          I have buy pizza from Domino's on 02 Mar 19. I pay from my card. At first attempt, After entering pin transaction got declined and in second attempt it got successful.But when I checked my phone.I got 2 msg of deducting same amount i.e RS 1249 money from my account.I get assurence from the staff it get back within 10 Days.But still not get my money back.
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                          Domino's Pizza customer support has been notified about the posted complaint.
                          Mar 24, 2019
                          Updated by Adityalovable
                          No updates about refund of the money.still didn't get my money back.
                          I have ordered pizza 2 times from dominos. It showd 30 min delivery on App and both the time pizza got dilevered after 1 hour also it was cold... this is highly disappointed and unacceptable from such a reputed brand "DOMINOS"

                          Invoice no-66683/18/86603.
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                            K
                            Keyur Parmar
                            Mar 18, 2019
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                            Address: Becharpura, palanpur, Banaskantha, Gujarat

                            Mene palanpur branch me pizza ka ordar diya tha bt vo bol raha he ki order delivery nai hoga lekin mene officially esa suna he ki branch k 3 km ke andar hota he to deliver hotahe mera gar branch se 2 km hi padta he lekin vo bolta he ki delivery nai hoga aapko branch se collect karna padega, mene bola ki esa karo aap muje raste me deto par ho manager bol raha he ki raste me delivery nai hoga. Bolo bhai o ab kya karna chaie...
                            Domino's Pizza customer support has been notified about the posted complaint.
                            I order double chess margrita with extra cheese but this pizza is very bad and there is no extra chess .The same problem happens earlier to me when I order same pizza .Same fault again .
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                              Chandanjhaji
                              from Kolkata, West Bengal
                              Mar 18, 2019
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                              Address: Girish park, Kolkata, West Bengal, 700006

                              I have order pizza for price 477 inr and made two times payment which is deducted from my account also and its confirmed from bank side that it could not be refunded because payment is done...
                              Location: girish park kolkata
                              Manager : pankag (He has promised me that if refund will not come then he will placed my order insist of payment)

                              I m the regular customer in delhi & kolkata also but this is first time i feel frauded from dominoes (Girish park)... Pankag this is not fair you guys spoild my experience from dominoes
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Dear sir, mene aaje boper ko 1:17 pm par mene pizza order kiya tha, tabbi palanpur Branch se manager ka call aaya ki aapke address par order nai hoga aapko branch se collect karna padega, or mene mere dusre num se order book kiya to kese aaya, mere pas proof bi he sir

                              2 times payment done for same order - Comment #3382258 - Image #0
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                                V
                                Venkatesh Majji
                                from Ahmedabad, Gujarat
                                Mar 17, 2019
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                                I had ordered pizza worth rs.319 on march 17th 2019 through domino's website. Payment was made via free charge wallet. Money was debited and transaction was shown as successful but order did not get placed. On contacting domino's customer care and call was not connected. No refund has been received yet, neither has any intimation made regarding the order or the refund. Please initiate the refund asap.
                                +1 photos
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Mar 19, 2019
                                Updated by Venkatesh Majji
                                Domino's pizza Ankleshwar GIDC and still not credited my account
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                                  A
                                  from Kolkata, West Bengal
                                  Mar 17, 2019
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                                  Address: RD Mall, 269, Third Floor, Ramdulari Enclave, Grand Trunk Rd, Liluah, Howrah, West Bengal 700071, 711202

                                  If you don't have enough men to serve people then you should close your store the worst ever service ever experienced of a restaurant. Am not having my dinner today just because of domino's

                                  Just moments before there 30mins offer applies they call me and say your order have been cancelled i said i want to talk to your manager, they put me on hold for 10 mins n them simply disconnect the call. I went there n they started showing other bills they cancelled why do i care about those bills how did u confirmed my order if you can't deliver it. They stated it was a technical glitch like seriously am i fool don't i know the glitches the store can face.

                                  I swear to god if this doesn't get resolved i won't eat at domino's n neither let my relatives and friends eat too.
                                  +2 photos
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  I ordered pizza combo and lava cake total amount of 313 on 22nd feb... Paid through online... Bt after few minutes order cancelled ND still I didn't get my money back...

                                  the service they provided me today - Comment #3381294 - Image #0
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                                    M
                                    Mukhtar Farid
                                    from Mahad, Maharashtra
                                    Mar 17, 2019
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                                    no washroom at the domino's pizza at bhiwandi

                                    Address: Bhiwandi, Maharashtra, India, Thane, Maharashtra, 421302

                                    This is to complain about services at your outlet at bhiwandi near bn municipal office. I with my family visited dominos on march 13, 2019 at 10:00 the license no as displayed on the counter is jssai [protected]. I wanted to go to wash room and found it was locked by the management. I asked to open it but they refused. They said there is no water. I said i will use paper, but they laughed at me in most insulting way and bluntly replied...
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                                    vishalgupta1513
                                    Mar 16, 2019
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                                    Address: Rohini new delhi, New Delhi, Delhi, 110042

                                    I have ordered 2 pizza from domino's android app on 16 march 2019 at 18:25:34. My order no. Is 296. It was ordered from delhi rohini sec 11 which was to be delivered at dtu. It was more than 30 mins. I got the pizza at at 19:09. I contacted the dominos customer service at about 18:58 then one of the representative said that ' tell the delivery boy that the package is more than 30 min delayed so i should get the discount of rs300" but when the delivery boy reached to me then i said the same to him. After hearing me he said that its nothing like that. I will not get any discount for getting the pizza late. After few minutes he placed the call to the dominos center from where he brought the pizza. The lady who received the call from the centre also refused to give me discount by saying that your area is out of delivery area and we don't provide pizza in ur area. My order was placed by mistake. Then i told them that i have placed order more than 6 to 7 times. Are all those order placed by mistake?? After saying this they changed the reason by saying that u received the pizza roadside on which we don't provide 30 mins gurrante, we provide 30 mins delivery at door step then i said them that ask your delivery boy that do they come to my door for delivering the pizza or they ask me to come to the nearest land mark. Now after all these she say that you are not going to get any discount because your area does not qualify for the 30 min delivery promise but the order page is having the stamp for 30 min delivery gurrante. Finally after all these conversations she was asking the delivery boy to take back the pizza return to the hut. After all i needed the pizza in emergency so for that time i accepted the pizza by paying the full payment but i need the compensation as per t&c of the dominos. She was also being very rude on the call. I have also not changed the delivery address but they were saying that delivery address has been changed thats why we are not providing the refund of rs 300. My order amount is rs 523 which i paid in cash to the delivery boy. The name of the delivery boy was munil. My order no. Is 296.
                                    +5 photos
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Mar 16, 2019
                                    Updated by vishalgupta1513
                                    Complete address of the restaurant is :

                                    ROHINI
                                    SHOP NO. 10-11, GARG MALL, COMMUNITY CENTRE, SECTOR - 11, ROHINI, NEW DELHI - 110020 PH.NO.[protected],[protected]
                                    Ph: [protected]
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                                      Kartik_1987
                                      Mar 16, 2019
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                                      Address: Bikaner, Rajasthan, 334001

                                      Disgusting service @dominos_india a guy calls up saying their is no service guarantee in my area of delivery despite delivering here for 2 years and when i ask him the reason he cancels on his own. I only just asked him why despite delivering here for 2 freaking years they suddenly decide to do this sort of thing the guy just decides to cancel on his own. I don't know what kind of ship you guys are running there but consider this the last time i ever order from you guys again. Just shameful stuff and it's not just me. People around india have been having the same problem. You guys are too damn arrogant. Keep messing with people like this and you'll be discarded before you know it.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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