Domino's Pizza Complaints & Reviews

Have ordered dominos pizza thru mobile website on 21st march. First they accepted the order and the payment is deducted. Then it showed that order is failed and i have not received any refund message also. Have akso tried calling customer care, but these people dont receive the call. Ruthless service.

Need serious & immediate action on above.

Hi I am C pande. I order 2 pizzas of 836 rs from dominos pizza bellandur bangalore on 21st march and paid 836 rs via amazon pay but order got failed as the restaurant didnt confirm from there side and no one is picking call on customer care number and my money is stuck. i want my money refund. I am attaching the proofs here so that they will see and refund my money.

I ordered pizza at 8:21pm on 21st march 2019. Its 9:46pm and i am yet to receive pizza. But your order tracker shows the pizza is delivered. Tracking id:qbq[protected], order no.172. I got a message that the order is out for delivery with fairoz at 8:43pm and at 8:53pm i received message that order number 172 has reached your location. But the fact is i am yet to receive my pizza. Deteriorating service day by day from dominos. Last time it took 2 and a half hour to get me the order number charged me 4 times. This time you ate my pizza and dont even care to call or respond. Please arrange to refund my money. Your numbers are not working. Any which ways, i am planning to go to consumer court as this is continuing for the 3rd consecutive time.

Placed an order for 523 rs via Domino's app and prepaid the order through Amazon pay. The order 'failed' not cancelled and didn't even get an acknowledgement message for reversal of amount. Neither do I have my refund nor my order. Please look into it. Placed two other orders which got accepted but this one was failed, not cancelled. I called customer care and they bluntly said that system is down so they can't help.

Paid Through Paytm To Jubiliant Foods Domino's City Mall Kota Rs.427 Order ID[protected]. Contacted Customer Care But It Was Busy. Order Date March 21, 2019 Time Of Order 16:50:23. Please Help Me Get My Money Back. Ground Floor, Shop No.G 1, A 47 Riico City Mall, Road No-3, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005. If The Store Is Offline How Can They Charge Money.

I placed an order on 28th feb, 2019 worth rs. 1, 721 using amazon pay. After 5 minutes, domino's called me and asked me the details of the delivery address.
I mentioned and that guy told me that domino's is not delivering to this location and their policy has been changed recently. I mentioned that i ordered more than 15 times earlier and never heard this and also, my home is within 2 kilometers radius from the store and within the same town then where is the problem. I also mentioned that i am fine if the delivery gets delayed but the guy was very rude and he cancelled the order.

I believe this is not what domino's would never appreciate and will try to improvise further to provide better customer experience in future.

I had placed order for 3 small pizza order number 78 through swiggy on 21st march 2019.

After 1 hour 40 mins also there has been no response and update from dominos.

They have switched off the phone as well and no one is responding.

This is thoroughly unprofessionalism and not acceptable.

I want to register a strong complaint against domino's for such acts and want them to be more considerate.

Anant tilwalli
[protected]

Dear team,

I have always been a great fan of Domino's due to its excellent taste and quality but I recently visited the store in jaipur vaishali which was a nightmare for me as first I placed an order online and the store happens to be just 15 mins away from my house in panchyawala... The first confirmed the order and then I received a call saying we don't deliver the food in your area... When asked why, they said it's too far for us to deliver... I agreed(however, was sad that despite being so near they can't deliver) then I myself took the bike and went there to get more dissappointed as the staff there looked not bothered at all... I spoke to the lady at the counter to pay by PAYTM to which she responded u can't scan the QR code as we work through OTP and because of that I was not able to use my PAYTM postpay I still went ahead and said forget it!!! I told the lady place the order with just one item less please and I'll get cash from my wallet and the minute I said that... There is another guy who takes over and says sorry i can't cancel your order and re-do it i[censored] want u can take this... I said my PAYTM is not working with your OTP and he said aapke Paas balance nhi hoga... Who is he to decide whether I have money or not!!! I am a territory sales manager with Maruti Suzuki and do you think I won't have money?... Sorry to say this but this is the last time I am going to Domino's as this is the only store near me and it is filled with ###!!!

Hlo. My name is komal. My this complain is regarding my recent order i place a order for cheese burt pizza but they delivered me a normal regular crust pizza.. Other than that i ordered a onion pizza who's crust was soo bad and over baked and full of flour.. But that thing is also fine because sometimes it happens. But i found 2 hairs in that pizza which was about to eat. I can't tolerate it. I have thrown both pizza when i found that hair in that.. Refund my money back.

Hi,

I placed an order with Domino's at 12:53 pm today but have yet not received my order. Also, I couldn't track my order. When I tried to call the given assistance number, they did not receive my call. I paid for the order through paytm. I lost my money, wasted my time and too didn't get my order.

I want refund of my amount as soon as possible. Worst customer service I've ever experienced is from Domino's. Kindly refund my money ASAP.

Mobile number - [protected]
Order number - 66
Area - New Town, Kolkata

Thanks,
Akriti Sinha

Ordered for a bill value of 729/- on 10th march and the order failed, as i was patient for 7 days since they said it might take up to 7 working days to reflect in my account but its been 10 days now and no progress yet, customer support executives also keep saying we'll transfer your call to the supervisor and they will speak to you but they don't. I request a refund as soon as possible coz its already been more than a week.

I bought pizza from domino's, v square mall bhiwadi on dated 7 dec, 2018. Pizza quality was so poor then i inform to their manager but he also doesn't respond positively. I also write the feedback in their feedback register. Then in evening i got a call from [protected] & ask me about my experience. Then i told about their poor quality. Then this person told me that when i visit next time, my order will be free after once talk on the above contact no. I was agree. Then i visit domino's, bhiwadi & call on the above domino's person no, then said that you need to pay now. This way domino's customer care makes fool of the customers to close their complaint call & cheats too. I request not to go to domino's, bhiwadi as it is a cheater store. The store manager is very arrogant. If someone have any query, you can contact me on [protected].

I have buy pizza from Domino's on 02 Mar 19. I pay from my card. At first attempt, After entering pin transaction got declined and in second attempt it got successful.But when I checked my phone.I got 2 msg of deducting same amount i.e RS 1249 money from my account.I get assurence from the staff it get back within 10 Days.But still not get my money back.

Mene palanpur branch me pizza ka ordar diya tha bt vo bol raha he ki order delivery nai hoga lekin mene officially esa suna he ki branch k 3 km ke andar hota he to deliver hotahe mera gar branch se 2 km hi padta he lekin vo bolta he ki delivery nai hoga aapko branch se collect karna padega, mene bola ki esa karo aap muje raste me deto par ho manager bol raha he ki raste me delivery nai hoga. Bolo bhai o ab kya karna chaie...

I have order pizza for price 477 inr and made two times payment which is deducted from my account also and its confirmed from bank side that it could not be refunded because payment is done...
Location: girish park kolkata
Manager : pankag (He has promised me that if refund will not come then he will placed my order insist of payment)

I m the regular customer in delhi & kolkata also but this is first time i feel frauded from dominoes (Girish park)... Pankag this is not fair you guys spoild my experience from dominoes

I had ordered pizza worth rs.319 on march 17th 2019 through domino's website. Payment was made via free charge wallet. Money was debited and transaction was shown as successful but order did not get placed. On contacting domino's customer care and call was not connected. No refund has been received yet, neither has any intimation made regarding the order or the refund. Please initiate the refund asap.

If you don't have enough men to serve people then you should close your store the worst ever service ever experienced of a restaurant. Am not having my dinner today just because of domino's

Just moments before there 30mins offer applies they call me and say your order have been cancelled i said i want to talk to your manager, they put me on hold for 10 mins n them simply disconnect the call. I went there n they started showing other bills they cancelled why do i care about those bills how did u confirmed my order if you can't deliver it. They stated it was a technical glitch like seriously am i fool don't i know the glitches the store can face.

I swear to god if this doesn't get resolved i won't eat at domino's n neither let my relatives and friends eat too.

This is to complain about services at your outlet at bhiwandi near bn municipal office. I with my family visited dominos on march 13, 2019 at 10:00 the license no as displayed on the counter is jssai [protected]. I wanted to go to wash room and found it was locked by the management. I asked to open it but they refused. They said there is no water. I said i will use paper, but they laughed at me in most insulting way and bluntly replied...

I have ordered 2 pizza from domino's android app on 16 march 2019 at 18:25:34. My order no. Is 296. It was ordered from delhi rohini sec 11 which was to be delivered at dtu. It was more than 30 mins. I got the pizza at at 19:09. I contacted the dominos customer service at about 18:58 then one of the representative said that ' tell the delivery boy that the package is more than 30 min delayed so i should get the discount of rs300" but when the delivery boy reached to me then i said the same to him. After hearing me he said that its nothing like that. I will not get any discount for getting the pizza late. After few minutes he placed the call to the dominos center from where he brought the pizza. The lady who received the call from the centre also refused to give me discount by saying that your area is out of delivery area and we don't provide pizza in ur area. My order was placed by mistake. Then i told them that i have placed order more than 6 to 7 times. Are all those order placed by mistake?? After saying this they changed the reason by saying that u received the pizza roadside on which we don't provide 30 mins gurrante, we provide 30 mins delivery at door step then i said them that ask your delivery boy that do they come to my door for delivering the pizza or they ask me to come to the nearest land mark. Now after all these she say that you are not going to get any discount because your area does not qualify for the 30 min delivery promise but the order page is having the stamp for 30 min delivery gurrante. Finally after all these conversations she was asking the delivery boy to take back the pizza return to the hut. After all i needed the pizza in emergency so for that time i accepted the pizza by paying the full payment but i need the compensation as per t&c of the dominos. She was also being very rude on the call. I have also not changed the delivery address but they were saying that delivery address has been changed thats why we are not providing the refund of rs 300. My order amount is rs 523 which i paid in cash to the delivery boy. The name of the delivery boy was munil. My order no. Is 296.

Disgusting service @dominos_india a guy calls up saying their is no service guarantee in my area of delivery despite delivering here for 2 years and when i ask him the reason he cancels on his own. I only just asked him why despite delivering here for 2 freaking years they suddenly decide to do this sort of thing the guy just decides to cancel on his own. I don't know what kind of ship you guys are running there but consider this the last time i ever order from you guys again. Just shameful stuff and it's not just me. People around india have been having the same problem. You guys are too damn arrogant. Keep messing with people like this and you'll be discarded before you know it.