Domino's Pizza Complaints & Reviews

For my last two orders, i didn't get my pizza within 30 minutes. They didn't even reach at the entry point within half an hour.
I reported them the issue within one hour and both times they promised that i will get my money back, i did get a call back from them but nothing is been done after it.
Mobile number [protected]
Order number 285 and 97.
I want my moneyback. Since they claim guaranteed delivery within time.

I order pizza on 23 feb 2019 order no-115 on domino's app on my phone and online pay through paytm of amount 350 and they give me 30 minutes guarantee delivery but they deliver it late and after confirmation on domino's customer care that i will receive back rs300 of my paid money but till now no money would be refunded back in my account.
My contact number is [protected].

I have ordered a combo deal on 23rd of march, 19. Your executive punched the wrong order of rs 525.25 that i paid through my credit card.
Once i realize that the order is wrong i complaint it to the same executive and he appolize for the same and suggest me to place an fresh order.
He cancelled my previous order with a promise that i will receive the refund with in a week and i place a new order of rs. 644.
Unfortunately i still have not received my refund even after a month of order cancellation nor i recieved any call from your concern outlet for verifying if i recieved my refund or not!

I have ordered domino's pizza at Sunday, 21 April, 2019 8:53:18 PM IST. The below is transaction message.

Thank you for transacting with us. We'd like to let you know that Dominos Pizza has received your payment.
Date: Sunday, 21 April, 2019 8:53:18 PM IST
Seller: Dominos Pizza
Amazon Pay Transaction ID: P[protected]
Dominos Pizza ID:[protected]
Status: Successful
Transaction Amount: Rs.523.00

After payment immediately i got a message from domino's says,
Thanks for choosing Domino's. We will deliver your order hot & fresh in 30 minutes. Order no. 227 | Amount: Rs. 523

But i didn't get Pizza till 10 PM. I tracked pizza online and it says ready for pickup. Then i called customer care they said it's less hope to deliver pizza
because they called the restaurant but restaurant people didn't pick up the call and they said they'll refund the amount.
But till then i didn't get any message saying the ordered cannot be delivered or cancelled.

This is not acceptable because we all hungry and waiting (including kids) and finally came to know that there is no food. If they can't deliver they shouldn’t accept
order or at least inform well before that they can't deliver.

Refunding only the money is not at all accepted.

The more disgusting part is I got call at 11:10 PM from domino's delivery boy that he got a Pizza to deliver.

Do you have any SENSE Domino's??? Did you checked what is the time you are ringing? You didn't deliver pizza and you disturbed all our sleep also.
When I denied to get pizza, delivery boy is telling it's for free you take it.
Do you think we are shameless people to accept anything for free?

I want justice for this.

I ordered pizza on 17 th apr from whitefield area, but the order failed. My amount has been deducted from paytm account but the order was not recieved. I didnt get the amount refunded. I request for refund of rs 731 to my paytm account. Its really disgusting that even the day before elections the dominos pizza was not working, which was not displayed in website. Atleast they should refund the order amount. Neither they have call options nor customer care. Please help me get the refund.

Placed an order through the app.
Along with the confitmation, amount got credited (485/- to be precise) and even after 30 minutes the order was still being prepared.
Called customer care who put me on hold for about 15 minutes.
I'm still waiting for that call which she said she will do from her end.
The amount has not been reversed yet.
What an i supposed to do?
Ordered on 21st april
Order no 215.

Domino’s was delivering after an hour, and when i asked for compensation i was advised that i will get 300 off for the next order which was not acceptable because as per their rule it should be free or 300 subtracted from current bill.
I have paid the total bill and have not received dominos and not even the compensation. This is so irresponsible and unprofessional behaviour

Amount was not refunded on failed order in domino's..

Please find the details below of amount paid twice via two gateways but none of them refunded.

Order failed! Sorry, something went wrong. We were unable to place the order, please try again or call[protected] for more help.

Paytm wallet :
Paid rs.449 to jubliant at apr 18, 2019 22:08:47. Order id:[protected]paytm_wallet-wdr. Updated balance: paytm wallet - rs 2.53

Icici credit card :
Inr449.00 debited on credit card xx5003 on 18-apr-19. Info:jubilant foodwo.

I placed an order for dominos pizza using swiggy mobile app on 19th april, 2019 at 09:49 pm. The order was not delivered to me at all and swiggy told that i should contact dominos helpline for further assistance. I did the same and got a message with a tracking link. But finally the food was not delivered but dominos marked it as delivered at 11:20pm. Later swiggy marked the order as complete. I called dominos helpline multiple times to no avail. They always promise a callback but never do. That's 2nd level of fraud in customer service.

This has been the most terrible experience ever with a food order which kept me hungry till late night and left me with few options to eat. It's harassment of a customer at its height. So, i am going to make official complaints to all types of consumer forums and will tell all possible people in my connection about this and strongly recommend them to use other pizza companies

I order pizza yesterday of worth rs 376, from zomato. Pizza not delivered and zomato people sent me a list of numbers to contact them directly which were all not reachable. They are not reachable now also. Bad customer service from zomato and domino's. I need my money back asap. Ihave written a complaint in fb and will put and share this experience through out my friend circle and others. Either zomato has to take responsibility of our money which we made through it or has to remove domino's from their list. Hence, i am requesting domino's to pay my money back to avoid further serious escalations.

I visited domino's near chakala andheri east mumbai today. Staffs were like they are not willing to accept a order or listening to the words at the time of giving orders, after that cleaniness is worst no is there to clean the table. Customer needs to go nd call them to clean table.
Ac not working.
No support.
Worst service from domino's ever.
Disappointed.

On 15th march 2015, rs. 831 was deducted from my amazon pay account toward domino's pizza without placing any order to domino's. I have already provided all the details to both, domino's and amazon pay. Amazon has confirmed that amount was transacted and domino's inform that order was not placed but till date i have not received my money refund.
Domino's order id (Received in e-mail):[protected]
Amazon pay transaction id: p[protected]

I ordered a pizza yesterday. My delivery was 20minutes late and this is the second time even after asking the delivery boy to inform the domino's that my delivery is late i haven't received the refund. I think in bangalore maximum domino's outlets aren't serious about their services to the customer. Same thing happened second time. Domino's should probably take action against that delivery boy. How irresponsible towards their costumer domino's can be that i realized. Shame on dominos.

Issue - unbelievably pathetic experience with dominos and swiggy where both the teams could neither deliver the food nor could provide an update on my order which is absolutely unprofessional and cheating their customers and making the experience even worse they updated me with a message the food has been delivered after 2 hours of placing my order in fact my order never got delivered. Moreover when i contacted dominos they were neither able to provide an update nor could connect to the store manager and promised me a call back with in 30 mins to discuss the issue which again never happened and i didn't get any call back.

Root cause - being such a huge food delivery partner swiggy chaining up with again a giant restaurant chain like dominos where none of the parties are aware of the order being placed and moreover none of them could provide a live tracking of the orders. At last neither of them want to take up the responsibility to meet the commitment made to their customers.

Consequence - because of such unethical business practices by both the restaurant and delivery partner the customers are suffering where they are making their customers wait for an unusual longer duration not able to meet the customers' expectations and eventually leaving no option for the customer to order from somewhere else late night by not delivering the food and providing wrong updates to their customer with a message food has been delivered.

I had placed order at 8.15pm on 18.4.19 through mobile app. it's been more than an hour I have not received the order.when I called toll free number [protected] @ 9.10 pm after several tries your executive answered the call and was so rude. He said I was lying that I had called multiple times also said I will arrange call from the store for cancellation of order

I bought little app coupons worth Rs 300 each. It is mentioned in the coupon code that it is valid for "Everyday value offers" (snapshot attached). When I tried using these coupons on Dominos Pizza website, I don't see any option where I can use these coupons (snapshot attached). On calling the customer care, their executive informed me that, these coupons are not valid for Everyday value offers. It is clearly mentioned that I can use this coupon for everyday value offers.

I am a resident of chennai. I bought 2 veg pizza at a dominos outlet near pallikaranai, chennai on 17th april 2019. I was shocked that the carry bag (Paper bag) was charged at rs.11.42. I came directly from office and i had no other option than to pay for the carry bag. I have been a regular customer and charging such a price for the carry bag seemed unfair.

Regards

This is regarding order number 241, my delivery address is noida sector 47, i placed order online and after 20 minutes got call from dominos sector 61 saying they dont deliver to my sector, i asked them to forward my order to nearby dominos center to my delivery address, to which dominos sector 61 said ok they would pass on my order to nearby dominos center to my delivery place. after 20 minutes i got call again from them and then they told me they will have to cancel my order i said ok, when i checked my phone, the status got displayed as delivered, so after waiting for 40 -45 minutes, i did not my pizza delivered at my place, payed 720 rs for it, and got false status of delivery . i want dominos to immediately return my payment and compensate for spoiling my 50 minutes of time and spoiling my mood . this is pathetic service for dominos.

Hello,

I have already given a feedback regarding a smelling pizza before two weeks in a outlet in pondicherry. The manager of the outlet contacted me personally and asked about the issues with the pizza and i clearly explained the issue and post the he has confirmed that he will refund my money back. But it's been two weeks now i'm getting a message that sir we can't able to find your order and he is making this query getting delayed and it seems like whole pondicherry dominos outlet members are fraud persons. I don't know what the hell it's happening and they have indirectly looted my money.

Kindly contact me on [protected].

I have ordered two pizzas from domino's through zomato at 9:50 and didn't got those pizzas till now. I have called dominos so many times that my order is not delivered and they asked me to wait and wait and wait. And its about 3 hours that i am still waiting and all the telephone services are closed now. I have paid through paytm while ordering. My order number was 391, krishna nagar store, delhi. It was the worst service as my order is still not delivered although the dominos promises 30 mints delivery and after 3 hours i didn't got my order. And i have lost all hopes that my order will be delivered so, i not only want my refund but also i want domino's to give me concession on future orders due to all the inconveniences i faced and still facing.