| Address: Globtech Metal Craft, D-1/18, MIDC Ambad, Nashik |
Dear Domino's Customer Service Team,
I am writing to express my deep dissatisfaction with the service I received today,[protected]. I placed an order through mobile app at 12:11 pm with order number 13. The delivery address provided was Globtech Metal Craft, D-1/18, MIDC Ambad, Nashik, along with my current location. After receiving confirmation, I paid the bill online via BHIM app.
Approximately 25 minutes later, the delivery boy called me and informed me that Domino's does not serve my area. This was extremely frustrating, as the order had already been accepted and confirmed. When I questioned why the order was accepted, I was left without a clear answer. This mismanagement wasted my lunch time.
I then attempted to resolve the issue online, but was redirected to another delivery boy’s number. When I contacted him, he stated that someone else was delivering my order. The confusion and lack of coordination were unacceptable. Eventually, I had to request cancellation, and after multiple calls, the order was finally cancelled and I received my refund.
However, by this time, more than 45 minutes had passed, leaving me hungry and highly disappointed. This experience reflects very poorly on Domino's service standards. Due to this mismanagement and lack of clarity, I am extremely upset and have decided not to order from Domino's in the future.
I hope you take this complaint seriously and improve your service processes to avoid such incidents for other customers.
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