Domino's Pizza — Improper pizza delivery on the 24th july, 2015: Alipore Branch

Address:

Kolkata, West Bengal

Dear Sir/Ma'am, My name is Vivek Dinodia and I'm a resident of New Road, Alipore, Kolkata - 700027. My contact number is +[protected]. I'm a past member of the Indian Squash Team and currently a student of Economics at Princeton University, USA. I had placed a home delivery order on the 24th July, 2015 at 9:05 pm with the Dominos outlet in Judges Court, Alipore. I had ordered a thin crust Five Peppers, a thin crust Mexican Green Wave AND A 600ML Coke. The offer of "Buy 1 Get 1 Free" was applicable for this delivery. My order amount was INR 553. PROBLEMS WITH THE ORDER: 1. The person who took my order said that it shall be delivered in 1 hour (that is, by 10:05 pm); which is 30 minutes later than your company policy but he requested me for extra time and I obliged. However, I received the pizza only at 10:25 pm, i.e 20 minutes late. 2. The pizza was delivered to me in a cheap plastic packet. The delivery boy did not have a hot case so the pizzas were being carried in the regular cardboard boxes placed inside a cheap plastic packet. As a result, the pizzas were absolutely cold. 3. When I opened the boxes, there was no oreganos, chilli flakes, tissue paper or the menu leaflet. So, I stopped the delivery boy and asked him for some. He asked me to call up the dominos restaurant. They did not pick up my call. 4. When I opened the second pizza box, instead of the Five peppers, there was a different pizza inside with babycorn topping. When I called up the dominos restaurant, they again did not pick up. I am a regular customer of Dominos and this is absolutely not expected from a company of such high repute as yours. It was a Friday night and I was looking forward to having a good Dominos meal, however because of this poor and incorrect service, my meal got ruined. Please look into this matter seriously and come up with a reasonable solution. Thank you and looking forward to a prompt reply. Best Regards, Vivek