Domino's Pizza — Money deducted but product not delivered

Address:	208002
Website:	www.dominos.co.in

I have ordered pizza at 9:47 PM online for Rs 952. Order was never delivered at my place but money got deducted from my account. I started calling them at 10 PM as no confirmation message was received at my mobile number. But they did not answer my call till 11 PM and after that call cannot be done. Date of Incident - 10/09/2015 Payment Confirmation : Paid for Order BILLDESK Order #EPT[protected] Paytm Cash Txn ID[protected] We did not cooked the food and were waiting for the pizza. The issue is that we tried calling them for 1 hour continuously but there was no response. I think they dont understand how much Rs952 is important for a middle class family. At least they should have informed order can be processed or not. How much inconvenience people are facing because of there negligence. Please help me to get my money refunded back.