Domino's Pizza — Refund o[censored]nwanted Deduction

Address:	110092
Website:	www.dominos.co.in

Hi Team,

On 23rd Feb, 2017 i tried to place an order in Dominos (Laxminagar, New Delhi-110092) for Pizza home delivery however an amount of Rs. 675/- got deducted and no order was placed. I am extremely unhappy with the customer service i got from Dominos related to my refund.

I tried to place an order for two times by the same number ([protected], registed in the name of Neha Tyagi), one from my Bank Account (Bank Name: ICICI and account number is[protected] which got failed and amount of Rs 675-/ got deducted and another order from my friends account named as Neha Tyagi (Bank Name: Kotak Mahindra and account number is [protected]) which got successfully placed and order was delivered.

Now i am asking for the refund of Rs 675/- which got deducted from my ICICI account and no order was placed. Payment ID of the transaction happened is [protected]. Consumer Code is DOMINOS_HICI[protected] and Bill Reference Information is HICI[protected]. Check the attached file for more details.

I already contacted you people on 23rd Feb and you told me i need to wait for next 48 hours for the refund as there's no order showing hence i've already waited and no refund has been returned yet. I contacted ICICI bank and they told me to get in touch with Biller i.e. Dominos and ask them to provide the same in written that you don't have any order placed from my ICICI bank account so that they could refund the money back.

Now i am totally pissed of from Domios people asking again and again the same thing however neither they are refunding my money back in my account nor providing anything in written so that at least ICICI bank start working.

This level of customer services was not at all expected however the same has happened now i am also going to paste the same in other social websites as well.

Regards,
Abhudai Singh
+91-[protected]