Domino's Pizza — repeated poor quality from koparkhairane outlet requesting immediate action & 100% refund (order no. 164)

Address: Dominos pizza store - Bonkode koparkhairane Navi Mumbai 400709 , india, Mumbai City, Maharashtra

Hi Team,

I am extremely disappointed and frustrated with the quality of food delivered from your Bonkode, Koparkhairane Domino’s outlet.
And honestly, this is not the first time I am facing such issues from this particular store.

For my recent order (Order No. 164) on date 5th December 2025 :

The Loaded Taco delivered was nothing but a dry chapati with almost no stuffing.

The Cheese Burst Margherita Pizza had no filling, no cheese burst layer, and tasted completely bland. It looked and tasted nowhere close to what Domino’s promises.

This outlet has been repeatedly delivering poor quality food, and it feels like there is absolutely no improvement despite multiple experiences.
We avoid eating at this branch because the food quality is consistently bad — and this is probably why the store never has any rush. Unfortunately, during delivery, we don’t even get an option to change the outlet, and we are forced to receive food from this same low-quality store.

I am honestly fed up with the service and the constant disappointment from this outlet.

I request you to take this matter seriously and provide either:

1. A proper replacement order, or

2. A 100% refund

I hope Domino’s values its customers enough to address this issue immediately.

Thanks,
N H