Dot Cabs — Did not provide the cab inspite of confirming the booking

Address:

Hyderabad, Andhra Pradesh

Booking ID : B000120 (Innova - 1hr20km) I had booked the cab from Secundrabad station to Miyapur on 7-March-2015 and I have received a booking confirmation message for the same and got a SMS that driver details would be provided 20 mins before booking time. However, on the day of journey I haven't received any cab driver details before 20 mins of journey as informed in the message. When I call the customer care, to my surprise they say that cab is not available and can arrange after 11AM. This happened for the second time . They take the customers for granted. I had to incurr additional expenses though I planned well in advance because of dot cabs.