We have booked the service more than 14 hrs before, the agent said car will be 15 minutes before, after calling them frantically several times, they kept on saying 5 more minutes every time we call. I lost my patience on the 5 the time and shouted at the supervisor, then the 5 minutes dialogue changed to 25 minutes and then there might not be a cab available. The twist is he said another vehicle is available which is twice the cost and started to sell that service to me. We would have missed the important doctor appointment had not we found a local taxi service. Dot cab is the most unreliable service. I will never go with it and will discourage my friends as well.
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