Dot Cabs — Non availability of cabs though it was booked earlier.

Address:

Hyderabad, Andhra Pradesh

I vikas sharma advocate booked cab on dotcabs from ramoji film city to malakpet on 25.05.2015 and the time was mentioned as 08:00 pm to report at ramoji film city. My booking reference no.[protected]Innova-ohr pp 15km) at 11:03 am on 25.05.2015. Dotcabs says that they will intimate customer about vehicle number and driver details 20 minutes before the time of reporting but i not received any call and finally i called dotcabs at 07:50 pm for the details on that they informed me that their is a delay in vehicle and if you want you can cancel booking but i clearly told that they should send the vehicle as i have booked. Finally they send me message about details of vehicle at 08:00 pm stating that ("your cab no. Ap13x6579, pilot: md. Kaleemu, dc.150, cell: [protected] / [protected]"). Later i received a call from the driver of alloted cab that it will take another one to one and half hour as he was at airport and it will take time and if i can arrange another vehicle i can arrange or i was supposed to wait for one to one and half hour. I was waiting with my family and with other relatives who came from jaipur to visit hyderabad though reporting time was 08:00 pm, later i make another arrangement of vehicle outside ramoji film city for rs.1500/- though i was supposed to pay rs.1000/- as ramoji film city to malakpet is 28 kms. And finally i cancelled my booking after making alternative arrangement at 08:35 pm after waiting for half an hour. On another side the dotcabs have their condition that they are going to charge for the waiting period or if their is a delay on the part of the customer then why should dotcabs is liable to pay waiting charges to the customer on their default and damages. I feel embarrassed in front of my relatives who came to hyderabad on visit from jaipur. Dotcab is charging rs.36/- per kilometer for the ramoji film city stating that they count ramoji film city as outstation though it is hardly 13 kilometer from hayatnagar.In city limit dotcab charging rs.24/- per kilometer. Then why should dotcabs be liable for the damages and waiting charges to the customer on the default of dotcabs. Vikas sharma [protected]