Dr Batra's — Frustrating staff and disappointing service

Hi,

I started visiting batra's clinic in ggn from nov-dec 2019 for hair treatment. They insisted on an yearly package and charged me heavily with 21k rupees. I paid with no doubts in my mind as i had read good reviews about the place.

They have stopped giving a s* after getting the payment. Appointments are a joke, my doctor doesnt tell me anything new ever. I mostly google things and talk to her about to her and she just says yes to everything. They never informed me about quaterly appointments in the beginning, just informed me that i will have to visit when ever my monthly medicines finish. Because of their inefficiency i missed the first quaterly appointment as i didn't know this was a thing and i was out of town. The second time i got the quaterly appointment was during the pandemic. It was a video call link, i was really very impressed by this. When i tried to join, it didn't work. I called the staff and they informed me my doctor 'hasn't been working in corona' and they asked me if i wanted to speak to another doctor. I didn't know these doctors were so unprofessional. She hasn't had a word with me in 4 months and couldn't care less. And why should i speak to a new doctor? What's the point of having a fixed doc when you have to explain everything from the beginning to a new person? Next, they tell us to continue medication by ordering for delivery (As we couldn't visit clinic due to covid19), they charged me rs. 200 and promised delivery in 2 days. The first time was delivery agent's fault, then i called the staff again, they said i would get it by that week's friday. Friday - nothing. I called staff, new staff member, explained the whole problem again, they promised medicines in 4 days. Nothing. Called again, new staff member, when i told her to cancel the medication she said ok in anger and disconnected the call. I called a few days later asking for refund and guess what, another staff member, has zero information about any of this, i had to explain him everything from scratch. He said my refund will be initiated and i will get it in 4-5 days. Fast forward five days, i call, guess what again? New person. Told me the medicines are on their way and he didnt know about the refund. I basically lost my mind at this point, 200 rupees is not a big amount at all, but is this the terrible service you give to someone who has paid 21k to you? I have got nothing in return for my money. I wish i could go back in time and never visit this falsely acclaimed clinic at all. I finally got a support email alias. Mailed there. Explained evey thing again. They asked for my bank details and then never replied. I followed up for 6 days, finally got the reply that refund has been initiated and stuck in mumbai. So i have to mail for 6 days to get a small update but did you see how quick these guys are when they need information from us? Their email asking for my bank details was very quick. The first day they asked 21k, their system looked so efficient. So yes, dr. Batra's is a very efficient clinic. It takes your money very efficiently and then stops giving a damn. If you see the replies i get from the support alias you'd think an illiterate person is writing them. They don't sound professional and serious at all. They wrote emails like we wrote whatsapp messages to friends or rather the way strangers write fb messages to us. Terrible grammar, spelling mistakes, and absolutely no sense in content.

This clinic's staff is a joke. I can't say the same for all doctors, my doctor is also good but really not any better than someone we could afford for much less than 21k. I will never recommend batra's to anyone.