Dr Batra's — misguided

Address:

J57A lane no.4 laxmi nagar, New Delhi, Delhi, 110092

Dear concerns
We have visited your preet vihar delhi branch on 22/06/2019. We met dr neha she explained that dr batra give complete treatment for all your needs problems and whatever you required, our fee is 16000 annually & 11000 for 6 months
And in 16000 package we provide you treatment, medicines and all.
Again we have visited on 30/06/2019 after discussed with our family We have taken one year plan
Made payment by bajaj finance after payment Dr pinky consulted us. Dr pinky asked us do many questions related to our nature moods behavior & motion but she didn't ask for what reason we came here.
Now she ordered to pack medicines to his assistant then I said maam have u gave medicines to me what I explained to you, she said No later on, again I requested please add medicines for my primary needs then she asked to assistant to give medicine for that particular disease.
And one of my known also went with me she has also taken 1 year plan, her face is full of spots n totally damaged at the time of consulting with Dr neha, she explained we do also face peeling hair treatment in just 16000 plan with all medicines.
But Dr pinky said for peeling treatment you have to pay 14000 more and she prescribed us do many medicines to buy from their store apart of those 16000 payment.
We understood that would happened in that clinic but at the time of consultation Dr neha explained all these things clearly, we do not give peeling treatment we do not give all medicines if she explained we do not go there again because we are from middle class family and can't afford such type of costly treatment.
She has misguide us, we have also complain to your customer care department on 02/07/2019 he asked within 48 hrs we give respond to you with solutions of your query but we haven't received any call from your side. Finally we don't want any treatment by you whatever medicines you have given, we haven't opened it.
Kindly return our money ASAP, we can't afford you.
And thanks to misguide us...

Thanks & regards
Kavita sharma & Reetu maurya