Dr. Lal PathLabs — Misleading information by customer care centre executive

Address:

New Delhi, Delhi, 800014

I. Am indian railway traffic officer of east central railway and thus elligible for corporate discount. It is to mention that i am a regular customer since 2014 and have been getting discount at hanuman road, cannaught place, delhi centre on production of i card
On 09.05.2017, i called on [protected] at 16.55 hrs to enquire about dr lal path lab centre at patna where i could get discount for which i am elligible. I requested the executive to sms the address. I got sms at 18.58. Address was as under;
A-214, p c colony kankarbagh, patna-20
Accordinglyi drove to the centre on 10.05.17 at 08.20 hrs. I was taken aback when it was disclosed to me that no discount is admissible. I got my test done vide lab id no[protected].
My grievance is whyi was misguided and misinformed by the customer care executive. Why i was made to drive 13 km while there are many home collection and other dr lal centre near jagdeo path (Raza bazar) area.
Besides the lab did not match the standard. The technician neither had put on cap nor hand gloves.
Hope my grievance wouldbe redressed soon.
Rajpati jha