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Updated: Apr 19, 2025
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J
jawaharmahto
Oct 9, 2020
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I withdraw money today morning I got message of successful withdraw from dream11 but in my account amount not credit.
Aug 7, 2021
Complaint marked as Resolved 
Dream11 Fantasy customer support has been notified about the posted complaint.
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Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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    Xziafi
    Oct 9, 2020
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    Website: dream11

    So there's this error that keeps popping up saying something is wrong please try again as I try to upload my pan card details and as a a result I am unable to withdraw my winnings. Any kind of help will be appreciated.
    Aug 10, 2021
    Complaint marked as Resolved 
    Dream11 Fantasy customer support has been notified about the posted complaint.
    Verified Support
    Oct 11, 2020
    Dream11 Fantasy Customer Care's response     Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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      A
      Akswami
      Oct 8, 2020
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      Address: Mumbai mharastra

      Today suddenly dream11 suspended my account.i request to solve this.they told give 89 rup to restart account.i ask-- I didn't saw any error my account is going to suspend.what is the reason..& contact no of customer care support team .they don't give a satisfying anwer.they people are not using proper way of panality/ suspended & mails Anwer also.
      Before suspended my account have 200 above money but they don't refund.
      +5 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Dream11 Fantasy customer support has been notified about the posted complaint.
      Verified Support
      Oct 11, 2020
      Dream11 Fantasy Customer Care's response       Hey, the email in the above-mentioned screenshot provided by you has not been sent by us and we are not associated with that email address. Also, we recommend not to fall for such misleading claims/messages. To connect with us kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom.
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        S
        Sukriti Singhal
        Oct 8, 2020
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        Address: 1901-A, Naman Midtown, SB Marg, Elphinstone (W), Mumbai, Maharashtra, India - 400013
        Website: www.dream11.com

        Name:- Rahul Sharma
        Dob:- 23/10/1999
        Date of the incident: 8 October, 2020

        I have mailed many times to [protected]@dream11.com.

        But no reply has been received.

        I have not violated any fair play, rules, and regulations still my account has been suspended.

        Please activate my account, this season is IPL season.

        So this is the only time for playing the cricket league.

        This is my request from you sir/madam,
        Please activate my account

        I have verified my email, mobile number pan card, and bank account detail.

        Please activate my account.

        I am sorry for any mistake for which my account has been suspended and I assure you it won't be repeated again in the future.
        +1 photos
        Dream11 Fantasy customer support has been notified about the posted complaint.
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          S
          Sukriti Singhal
          Oct 8, 2020
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          Name:- Rahul Sharma
          Dob:- 23/10/1999

          I have mailed many times to [protected]@dream11.com.

          But no reply has been received.

          I have not violated any fair play, rules and regulations still my account has been suspended.

          Please activate my account, this season is ipl season.

          So this is the only time for playing cricket league.

          This is my request from you sir/madam,
          Please activate my account

          I have verified my email, mobile number pan card and bank account detail..

          Please activate my account.
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Dream11 Fantasy customer support has been notified about the posted complaint.
          Verified Support
          Oct 11, 2020
          Dream11 Fantasy Customer Care's response           Hey, if you have written to our helpdesk, please share the query number so that our team can assist you further. Query number is a 6-7 digit number visible in the title of the acknowledgement email.
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            J
            Jkgsrt
            Oct 8, 2020
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            Address: Dream11 website

            They are deducting 15 rupees everytime for head to head contest if both the users has same team. Reason they are giving as fairplay violation. This has happened 3 times to me in a week. They are not sharing the information how did i played unfairly. This is rediculus behaviour.
            Dream11 Fantasy customer support has been notified about the posted complaint.
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            Hey, we'd like to get your query addressed. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom. We'll be happy to assist you.
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              S
              sridy
              Oct 7, 2020
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              Yesterday (Oct 6) i entered 4 teams for a contest (Mi vs rr). My best team logged 639.5 points. The worst 476.5. But for deciding my position and winnings the points scored by my worst team has been considered. Why is this so?
              +2 photos
              Dream11 Fantasy customer support has been notified about the posted complaint.
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              Hey, we'd like to get your query addressed. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom. We'll be happy to assist you.
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                J
                Jayram Nath Motinath Yogi
                Oct 7, 2020
                Resolved
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                Resolved

                Address: Bavaji Ni deli, ward no. 4anjar 370120

                I have participated in different play of dream 11 game and won diffrent prize but I still not get any amount for it
                the detail I win prize are as given below
                in cricket consrents
                IPL CONSTENT BLR vs RR
                1 3 LAKH CONSTENT MY TEAM NATH552 TEAM, 2 TEAM5, TEAM6 AND TEAM 7 EACH TEAM WIN RS. 4O TOTAL RS. 160
                IN IPL MATCH
                CSK vs SRH
                the detail I win prize are as given below
                IPL CONSTENT
                1 CRORE CONSTENT MY TEAM NATH552 TEAM, 2 TEAM5, EACH TEAM WIN RS 54 AND
                TEAM6 AND TEAM 5 AND TEAM 5 EACH TEAM WIN RS 54
                TEAM 1 WIN RS 45
                TOTAL RS. 317
                DHA vs DUM
                the detail I win prize are as given below
                IPL CONSTENT
                10 LAKH CONSTENT MY TEAM NATH552 TEAM, 1WIN RS. 24 TOTAL RS. 24
                AND AN ABANDINE MATCH
                UCC vs PRS
                I DONT GET REFUNDE OF RS.49
                Aug 14, 2021
                Complaint marked as Resolved 
                Dream11 Fantasy customer support has been notified about the posted complaint.
                Verified Support
                Oct 10, 2020
                Dream11 Fantasy Customer Care's response                 Hey, we'd like to get this checked for you. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom. We'll be happy to assist you.
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                  K
                  Kevin Kesavan
                  Oct 7, 2020
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                  Added amount 1799 not credit dream 11 accounts but debit my accounts
                  Dream11 Fantasy customer support has been notified about the posted complaint.
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                  Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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                    S
                    Sahansha Shaikh
                    Oct 7, 2020
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                    Address: swaraj colony nadhe Nagar kalewadi pimpri pune 411017

                    5 days IPL match actual amount not received pleas check it
                    Dream11 Fantasy customer support has been notified about the posted complaint.
                    View replies
                    Hey, we'd like to get this checked for you. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom. We'll be happy to assist you.
                    Reply
                    Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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                      H
                      Harish394359
                      Oct 6, 2020
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                      I updated my bank account details, but it is not even rejected or verified. I am not getting any link to upload my bank account proof. Please help me to solve the issue.
                      Thank you
                      Dream11 Fantasy customer support has been notified about the posted complaint.
                      View replies
                      Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
                      Reply
                      I updated my bank account details, but it is not even rejected or verified. I am not getting any link to upload my bank account proof. Please help me to solve the issue.
                      Thank you

                      Regarding bank account updation pending from 10 days - Comment #3745363 - Image #0
                      Reply
                      Hey, please write to us from the link mentioned above so that our team can look into it and assist accordingly.
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                        A
                        Atish.s7
                        Oct 6, 2020
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                        Resolved

                        Bank account verification delay

                        I have submitted all documents but the bank account verification is still kept under review. Pan, mobile number and email are verified.
                        Due to bank account not being verified, i am not able to withdraw winnings.
                        If there is an issue let me know so I can give details or else verify and let me withdraw winnings.

                        I have attached photos of the issue and my id....
                        +2 photos
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                        Y
                        Yoguu
                        Oct 6, 2020
                        Resolved
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                        Resolved

                        Cash bonus has not been added to my dream 11 account

                        I have invited my friend to play dream 11through my refferal code. he has enter refferal code and has joined many cash contest but my dream 11 Account is not yet credited by bonus amount even if amount is showing in “earn through friends” section.
                        Please note that for above process my and my friend's phone number and email I'd have already been verified on dream 11 respectively.

                        Please look in to this matter and...
                        +1 photos
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                        M
                        Montyo
                        Oct 6, 2020
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                        Address: Sporta Technologies Private Limited, Unit No. 1802, Tower B, Peninsula Business Park, Off Senapati Bapat Marg, Lower Parel, Mumbai 400013, Maharashtra, India.

                        I have noticed that there is fair play violation on the Dream11 mobile app wherein a person with the same ID has created 2 Teams for an IPL match which have exactly the same list of players which is not allowed as per the app rules.

                        The further development on this is that both the teams have come 1st in the rankings and have won the jackpot prize.

                        Now whether this is a backend error or being done knowingly is what needs to be known.

                        I have documentary evidence of the same and it would nice to hand this over to the authorities and the media and let them deal with this.
                        Dream11 Fantasy customer support has been notified about the posted complaint.
                        View replies
                        Hey, Transparency, Trust & Responsibility are our core values, be assured, there'll never be any foul play on our platform. In case of any further queries, feel free to write to us from d11.co.in/HelpCenter and we'll be happy to assist you.
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                          A
                          Argha Jha
                          Oct 6, 2020
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                          I have filled pan card details.It is showing that it has already taken. 7 days past it is in same condition. What to do?
                          Dream11 Fantasy customer support has been notified about the posted complaint.
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                          Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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                            P
                            Pulivarthi Venkatesh
                            Oct 5, 2020
                            Resolved
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                            Resolved

                            Dear Sir,

                            I'm one of the many playing this game, however I thought its very fair game. Today I thought of validating the fairness in this game. I observed frequent fluctuations in the Captain % and VC % which shouldn't happen. Change in C% and VC % means a lot it will impact the winners immensely. I suspect manipulation in Captain and VC according to the scores by the dream11 which I can prove you with screenshots and it's a huge fraud and cannot be tolerated. It's a breach of trust of the consumers who play this game. They have their own teams and these teams are managed by their technical teams manipulating the game according to scores. Ultimately genuine players will loose with this manipulation. Dream11 is earning huge money through this fraud activities. Please take appropriate action on this.

                            Regards,
                            Pulivarthi Venkatesh
                            [protected]
                            +4 photos
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Dream11 Fantasy customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2020
                            Dream11 Fantasy Customer Care's response                             It seems that you are comparing Contest Stats with the Match Stats. The percentage displayed next to a player is for a particular match and not an individual contest. Hence, there is a difference. For further queries kindly visit d11.co.in/HelpCenter and click on the "Contact Us" button at the bottom. We'll be happy to assist you.
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                              S
                              Shyju006
                              Oct 4, 2020
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                              I was playing dream 11 with my friends and we were having fun by making private contests against each other.I have won several times with my friends and i have also lost several times with them and there is nothing as fairplay violation.Then what is the need of cancelling my winning amount.It was a huge amount for me.Then how could i continue my game in dream 11.I am playing for last four years in dream 11 and there is no need for me to win as violation.So kindy return my winning amount back.
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Dream11 Fantasy customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2020
                              Dream11 Fantasy Customer Care's response                               Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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                                A
                                Amtss
                                Oct 4, 2020
                                Resolved
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                                Resolved

                                Address: Sujanganj Jaunpur Uttar Pradesh

                                Sir my winning cash is deducted from my account due fair play violation but I follow every law, and it's opponent failure in changing of team after announcement .I think he is busy with some things else .he might be forgotten to change the team. I don't know that opponent which is participated in contest (RR vs RCB ) .my 293 rs was deducted due to this problem .please return my money...
                                +1 photos
                                Oct 4, 2020
                                Complaint marked as Resolved 
                                Ok they given a email about this .
                                Dream11 Fantasy customer support has been notified about the posted complaint.
                                Oct 04, 2020
                                Updated by Amtss                                 Sir they are not aware of this . please accept my request

                                Verified Support
                                Oct 07, 2020
                                Dream11 Fantasy Customer Care's response                                 Hey, if you have written to our helpdesk, please share the query number so that our team can assist you further. Query number is a 6-7 digit number visible in the title of the acknowledgement email.
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                                  L
                                  Lucky gamer
                                  Oct 4, 2020
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                                  Address: Mata ka than jodhpur Rajasthan

                                  Hello dream 11 team,
                                  I am user of dream 11. I am invited my friend on dream 11 by refer and earn but I am not received cash bonus. I am follow all rules of dream 11 team.
                                  Please help me I am not received Cash bonus.
                                  +1 photos
                                  Dream11 Fantasy customer support has been notified about the posted complaint.
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                                  Hey, we'd like to look into this. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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                                    P
                                    parijat bhalekar
                                    Oct 3, 2020
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                                    Resolved

                                    CSK vs SRH match 3rd Oct 2020.
                                    Ravindra Jadeja points till he got out were shown as 77 but at the end of the match it is 71. His economy rate points are not considered at final score. This changes the final winner of the competition.
                                    Oct 3, 2020
                                    Complaint marked as Resolved 
                                    Dream11 Fantasy customer support has been notified about the posted complaint.
                                    View replies
                                    Hey, we have cross-checked with our sources and wish to inform you that the points awarded to the players have been updated accurately. For more queries kindly write to us from d11.co.in/HelpCenter so our team can help you with a detailed explanation.
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