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Dream11 Fantasy Complaints & Reviews

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Updated: Apr 19, 2025
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S
Srj Ahmad
from Unnao, Uttar Pradesh
Aug 18, 2018
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Address: Lucknow, Uttar Pradesh, 226023

Sir, i have only one account from this email id [protected]@gmail.com and a number [protected]. But 444 rs deduct from my account due to fairplay violation. Why u are deducted my wallet balance becouse i sumitted my original dacuments pancard and bank account and above email and phone number.. Please i request u returns my money 444 rs.
Thank you sir,
Sep 19, 2018
Complaint marked as Resolved 
Dream11 Fantasy customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2018
Dream11 Fantasy Customer Care's response
Thanks for connecting with us, Ahmad. We've raised your concern internally and we shall take the conversation forward via email. Be assured, we will revert to you (via email) in the next 24 hrs.
Fair play violance deducted my balance is Rs- 2094 when withdrawal money . But that amount not credited bank not Dream 11 account please help me
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    rahulsibi15
    from Ponnampet, Karnataka
    Aug 18, 2018
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    When i made it for withdrawl of rs.200 but i lost rs.299 as of fairplay violation from my account. Sir i played a league and earned those money by challeging by unknown persons only. Hw is it fairplay violation?, can u pls give me answer and how can i get money back to my account. I credited my money from my bank account sir can u pls give me answer how can i get it.
    Dream11 Fantasy customer support has been notified about the posted complaint.
    I was a level 39 player of dream 11 till 14-8-18 but when i opened my account the next day, it was reset to level 6 but all the contests that i joined before were visible...pls help me...i regularly play dream 11...pls help
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      H
      hemantsharma24
      from Chennai, Tamil Nadu
      Aug 17, 2018
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      Address: Jaipur, Rajasthan, 302021
      Website: www.dream11.com

      I have tried so many times but i am unable to change my bank account details with dream 11. The bank account registered with dream 11 is now closed and i need to register my new bank account with dream 11 so i can transfer my funds to my new bank account. But there is no facility to do so in dream 11 website or app and this is ridiculous.

      Please help me out as i don not have any other option. Why there is no facility of changing a bank account.
      Dream11 Fantasy customer support has been notified about the posted complaint.
      Hi
      I want to delete my account permanent from dream 11 can you remove my account. Account gmail [protected]@gmail.com can u plz delete my account
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        S
        Sweetu1811
        from Moradabad, Uttar Pradesh
        Aug 15, 2018
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        I was at level 79 and now it's showing me level 2. You guys don't even have customer service executive so that we can tell them our issues and that pathetic customer support always provide with same response.
        I want my level back because i have played far too many contests and spent so much money to level up.. Please resolve this problem asap..
        My account details-
        Email id - himanshu. [protected]@gmail.com
        Contact details - [protected]
        Sep 21, 2018
        Complaint marked as Resolved 
        Dream11 Fantasy customer support has been notified about the posted complaint.
        Verified Support
        Aug 16, 2018
        Dream11 Fantasy Customer Care's response
        Hey Himanshu, there is a technical glitch, and our team is working super hard to resolve this. Rest assured that your 'stats' and 'Dream11 Champions level' are intact and the updates will reflect soon. Request your patience meanwhile.
        Sure.. problem has been resolved now but please try to arrange customer support executives so that we can discuss our issues directly with them because your system support is pathetic it gives same response for different queries..
        My dream11 account email id [protected]@gmail.com
        and resisterd mobile number [protected] is suspended please unsuspend my dream11 account.
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          C
          Chirag7860
          from Pathardi, Maharashtra
          Aug 13, 2018
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          Address: Mumbai City, Maharashtra
          Website: www.dream11.com

          Dream 11 is a fantasy cricket app making fraud by charging extra in private contest.

          I hv a join a private contest and overcharged i have send a mail also no response from them they are charging extra.

          Brand ambassador of dream 11 is mahendra singh dhoni.

          They always say its a fairplay they are making fraud by cheating people i have a video evidence also.

          Regards
          Chirag
          [protected]
          Sep 15, 2018
          Complaint marked as Resolved 
          Dream11 Fantasy customer support has been notified about the posted complaint.
          Verified Support
          Aug 14, 2018
          Dream11 Fantasy Customer Care's response
          Hey Chirag, we got this checked and there are no pending requests for the email ID shared by you. Request you to provide us an alternate email ID which you might have used to verify your Dream11 account and we shall assist you further.
          Try another good fantasy cricket app which I regularly follow prime captain app. Till date, I found zero complaints against the prime captain.
          https://primecaptain.com/
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            J
            jaganamerica
            from Sayalkudi, Tamil Nadu
            Aug 13, 2018
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            Hi

            In tnpl final match between din vs mad you have wrongly awarded 4 points to anirudh sita ram for a catch taken by chaturved

            I was supposed to win the game but your single mistake cost me the game by 1 point

            Have attached screenshots

            I think your reliable source is cricbuzz which is the worst site and their stats are subject to changes at their whim

            Please don't rely on such a stupid site, by doing so u will lose your credibility

            Please help me

            I am big fan of dream 11 till this incident

            Regards
            Jagan
            Sep 17, 2018
            Complaint marked as Resolved 
            Dream11 Fantasy customer support has been notified about the posted complaint.
            Aug 13, 2018
            Updated by jaganamerica
            Screenshot

            Aug 13, 2018
            Updated by jaganamerica
            If you don't believe Cricinfo, then check hotstar for video
            Verified Support
            Aug 16, 2018
            Dream11 Fantasy Customer Care's response
            Hey Jagan, we have confirmed with our experts and would like to inform that correct points have been awarded to all the players in this match. Please refer the link for more information: https://www.dream11.com/cricket/fantasy-scorecard/858/11457
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              S
              Sam3435
              from Raipur, Chhattisgarh
              Aug 12, 2018
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              Address: Nagaur, Rajasthan, 341021
              Website: Dream 11

              Sir why my dream11 cash bonous amount is temporarily blocked and i cannot use my cash bonous amount to join any contests please resolve my issue as soon as possible. As cpl is going and i have to use my cash bonous to join any contest. This is my email-id [protected]@gmail.com. Please unlock my cash bonus. Thank you
              Hello sir
              My point was 120 and after 5 minutes its reflected 750 also others 950 . How it is possible ? Fair play means what.i have all the screenshots n point score.
              If there is fake hacking game then u all guys will be in trouble.

              U have 2 weeks ...reply me soon
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                K
                Kumarjit Pait
                from Kolkata, West Bengal
                Aug 11, 2018
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                Its in the match between everton and wolves on 11th august 2018 starting from 10:00 pm ist, they have not updated the exact team points as its may be they are trying to cheat people with their cash contest not filled up completely, fyi j moutinho, d. Jota and w. Boly are playing in wolves team and they don't update the points. I am feeling harrassed for the same, kindly have a look onto it. Attaching the screenshot.
                Sep 16, 2018
                Complaint marked as Resolved 
                Dream11 Fantasy customer support has been notified about the posted complaint.
                Verified Support
                Aug 16, 2018
                Dream11 Fantasy Customer Care's response
                Thanks for reaching out to us! Correct points have been awarded to all the players in this match. Kindly check the Player Stats under the "Result Section" on the Dream11 app. For more information, please click here: https://www.dream11.com/football/fantasy-scorecard/855/11428
                DIN vs MAD not return rupees. 07/08/2018 date.
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                  S
                  Surajv426
                  from Solapur, Maharashtra
                  Aug 11, 2018
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                  Address: 411028

                  I am not using any dream11 fantacy league account. I have not registered nor my account is used anywhere by me. Still it is debiting my money from my bank account in the name of dream 11 fantacy league. Please help me to find out this or atleast to contact with the dream11 fantacy league to disable my bank account if it is used by someone. I don't know where to complain as there is no such facility on their official website. Please help

                  Suraj kamble
                  [protected]
                  Sep 14, 2018
                  Complaint marked as Resolved 
                  Dream11 Fantasy customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2018
                  Dream11 Fantasy Customer Care's response
                  Hey Suraj, that's strange! We've raised a request via Helpdesk on your behalf. Please check your email to get the case ID. Also, we shall share further updates via email.
                  Hi Dream11 Team,
                  Why my winnings amount withdraw request is cancelled and captured by Dream 11 team.
                  Amount Rs.400
                  Reason shown by dream 11- Fairplay violation

                  Is this not justified.

                  Request you kindly send my money into my bank a/c.
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                    N
                    n sai prasad
                    from Hyderabad, Telangana
                    Aug 10, 2018
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                    I have win 450 in dream 11 and 400 withdrew from my bank account but amount was not added to my bank account and one send one mail transaction failed due to fair play and rs120 cut in dream 11 account is it cheated customers.
                    Me and my friends played in game by using own context and my friend was lot I won is there any violation?
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                      U
                      Uruuu
                      from Dahod, Gujarat
                      Aug 9, 2018
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                      Hello Sar,
                      I have joined the contest for women league on 9 August .
                      I have joined the contest, and it is showing to me also, but when the deadline passed it is not showing it tells that u don't joined any contest...
                      So Sar who is responsible for the loss, I am the sure in one of the contest because winner is 50 and people joined is 42 only so it means u will discard the contest. Wow its amazing .

                      Plz give me the answer
                      Thank u
                      Dream11 Fantasy customer support has been notified about the posted complaint.
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                        I
                        ihtrakkeyan
                        from Bengaluru, Karnataka
                        Aug 7, 2018
                        Resolved
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                        Resolved

                        I have unsubscribed the account (two months back), but still i am receiving their mail and alert and i can't able to contact the right person.
                        I want to delete or unsubscribe the account. Mail id : Karthikeyan.[protected]@wipro.com
                        The mails and notifications are not stopping, i am getting the notifications frequently
                        Kindly delete my account
                        Recently i have again unsubscribed from the portal but the issue still exists, there is no proper contact and helpline to take care of the indent as well
                        Sep 9, 2018
                        Complaint marked as Resolved 
                        Dream11 Fantasy customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 09, 2018
                        Dream11 Fantasy Customer Care's response
                        Hey Karthinayek, we've unsubscribed all promotional email's to you, going forward you will only receive transactional related email's if any.
                        Aug 10, 2018
                        Updated by ihtrakkeyan
                        I want to delete the account mail id : Karthikeyan.[protected]@wipro.com
                        Kindly delete the account...
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                          R
                          ram chows
                          from Kadiri, Andhra Pradesh
                          Aug 2, 2018
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                          Resolved

                          Address: Mumbai City, Maharashtra
                          Website: www.dream11.com

                          I had been withdrawn money 8 days back from our dream 11 acc. They shown me expected date of withdrawl on 30/july/2018 but still it not added to my account... My account has been totally verified... I'm adding/ depositing money from same account as well... May i know the reason why it is coming late when i placing withdrawal... So replay as soon as possible... I'm waiting for your replay as well... So please credit money to my account as soon as possible
                          Thank you
                          Sep 9, 2018
                          Complaint marked as Resolved 
                          Dream11 Fantasy customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 08, 2018
                          Dream11 Fantasy Customer Care's response
                          Ram, we'd like to investigate this for you. Please share your registered email ID and Team name as it will help us to assist you better.
                          Dear friends do not play dream 11 app its totally fraud game do not waste money users. They are editing team members back end. Please don't waste money and intimate your friends.
                          It is showing that I have violated fair play. Although I am submitting pan card please help me
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                            M
                            Manishkumarrank1
                            from Noida, Uttar Pradesh
                            Aug 1, 2018
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400013
                            Website: Dream11.com

                            Dear sir
                            How it possible to team change option in progress match

                            Pls answer me

                            29july sunday ko srilanka vs south africa ka 1st match tha 1st inning complete hone ke bad team select krne ka option kaise aa skta hai wo v inprogress match me 1st inning hone ke bad players ke point v show kr the the jabki match start se pahle sab players ke 0 point the because ye pehla match tha
                            Ye to bahut bari cheating hai

                            Please reply me and others 3+million users

                            Thank you
                            Sep 17, 2018
                            Complaint marked as Resolved 
                            Dream11 Fantasy customer support has been notified about the posted complaint.
                            Aug 01, 2018
                            Updated by Manishkumarrank1
                            Maine uska screenshot ND video v bna rkha hai kripya kr ke jaldi jawab dijiye
                            Verified Support
                            Aug 16, 2018
                            Dream11 Fantasy Customer Care's response
                            Hey Manish, Transparency, Trust, and Responsibility are our core values. No additions of new teams or changes can be made to your team once the deadline hits for any match. The Competitor Tracker’ will help you to view/save teams of those participating with you in any contest that you've joined, post the deadline. Be assured; there is no scope of any foul play on our platform.
                            @dream11 I have proof of your fraudulent activity! Contact me as soon as possible or I will sue you in court!
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                              R
                              Rohit doiyan
                              from Savantvadi, Maharashtra
                              Jul 31, 2018
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                              Sir, mera dreem11 account fair play violation me a gya hai or mai ise remove karna chahta hun. Mujhe fair play ka rule nhi malum tha. Sir aage se aisi glti phir se ni hogi. Please sir meta account ko phir see reopen kr dijiye sir. Mai future me iss bat ka dhyan dunga jo aapke terms and conditions me hi. Mai sir aapse phir see request kr rha hu ki mere account settings fare play violation ko removed kr dijiye. Plese sir my registers email id - [protected]@gmail.com
                              Dream11 Fantasy customer support has been notified about the posted complaint.
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                                Crp__10
                                from Gwalior, Madhya Pradesh
                                Jul 31, 2018
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                                Address: 390018
                                Website: www.dream11.com

                                My friend wanted to earn money through dream11 but she had no knowledge so i used to login her account and make team and join contests. But the dream11team blocked her account saying that accounts are used from one ip address and all.
                                They also deducted my 679 as fairplay violation.
                                679 is huge figure for a comman man like me.
                                They do not answer my emails and their help desk is not useful.
                                My account - [protected]@gmail.com
                                My friends account -
                                Jhanvi. [protected]@gmail.com
                                Dream11 Fantasy customer support has been notified about the posted complaint.
                                My account is not updated, whenever I update the passbook of my account, it is wrong to write.
                                I joined the contest
                                It showed 10 contest joined whereas I could see only 7 then

                                They deleted the contest this is clear cheating once the Deadline was over you cannot do any changes

                                Luckily I took screenshot and kept
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                                  S
                                  Sushant Mall
                                  from Noida, Uttar Pradesh
                                  Jul 28, 2018
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201310
                                  Website: Dream 11

                                  My name is sushant and i have been playing dream 11 from last 1 year i have also transferred 1200 rs in my account which was fine. But recently i transferred 200 rs on 26th july. I received a notification saying that withdrawal was cancelled and 169 rs was deducted. I want my money back or i will file a case against dream11.
                                  My username is bullseye001.
                                  Sep 7, 2018
                                  Complaint marked as Resolved 
                                  Dream11 Fantasy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 29, 2018
                                  Dream11 Fantasy Customer Care's response
                                  Sushant, why don’t you write to us from https://www.dream11.com/tf/cricket/contactus#Withdrawals and we’ll provide you with details on your withdrawal amount. Request your understanding.
                                  Sir pls help me my accuont not saved my bank kottak maindra bank panipat haryana i have not send money in my bank to dream11 withdraw pls contact me my mob no [protected]
                                  aayaan malik's reply, Jul 29, 2018
                                  Not save my bank accuont dream11 my contact mob no 9034372246
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                                    M
                                    Mohan Mina
                                    from Ahmedabad, Gujarat
                                    Jul 27, 2018
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                                    Address: 394107
                                    Website: dream11.com

                                    Today i had received the below message.


                                    Hey,

                                    Our risk team has noticed fairplay violation through your dream11 account. It appears that multiple accounts have been created to earn cash bonus.

                                    We would like to inform you that this violates our fairplay policy. Hence, we have cancelled the withdrawal request and captured the amount along with any additional cash bonus in your account.

                                    Always at your service,
                                    Team dream11.


                                    Now let me tell you about it they written me "making multiple accounts have been created to earn cash bonus"

                                    So now i want to ask you one question is there any policy that only 1 dream11 account allowed in whole your family. Its like only 1 aadhar card given to all whole family.

                                    Now the second thing dream11 started refer and earn program, we are refers member to your site and your are making fairplay violation to us.

                                    So, if your team provides service like this than we have to stop playing and referring our friends to your dream11 site.

                                    Contact : bharat.[protected]@gmail.com

                                    Regards,
                                    Bharat m
                                    Dream11 Fantasy customer support has been notified about the posted complaint.
                                    Widhrawal failed 300 rs. but money is not back in my account

                                    email:[protected]@gmail.com
                                    Sir my winnings dream xi fantasy league game my winnings 200 date winning 5July not received my virfy account help me
                                    [email protected]'s reply, Jul 22, 2018
                                    sir help me
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                                      D
                                      Diliprohit
                                      from Delhi, Delhi
                                      Jul 27, 2018
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                                      Please cancel my withdrawal amount because my account is union bank and account balance are negative so I can not withdraw my winning amount please cancel my withdrawal my balance from union bank of india please solve my problem is I am withdrawing 2 rupee 200 in dream11 account and I am link the PAN card and bank account and mobile number or Email so many times I remember my account is Union Bank of India and account balance o[censored]BI is negative if amount is right of rupee 200 by dream11 on 2nd August 2018 so the balance deducted by the Union Bank of India so my withdrawn amount was cancel please your kindly yours truly Rohit Kumar
                                      Dream11 Fantasy customer support has been notified about the posted complaint.
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                                        S
                                        Sarthak Urs
                                        from Bengaluru, Karnataka
                                        Jul 26, 2018
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                                        Website: dream11.com

                                        Hi.. These people say we should not violate fair play.. But this company violates fair play by uploading their own teams.. So please take it as priority and address this issue.. This company has got lot o[censored]sers.. So in order to save money they upload their own teams. I have attached the following images where the users have not played single match till now.. They were in the first during mid session and they had players as captain who no could imagine.
                                        Dream11 Fantasy customer support has been notified about the posted complaint.
                                        My dream11 user id [protected]@gmail.com is suspended please unsuspend my account.
                                        Dream11 cheating karta hai...bhot jyada h2h mai same bna kar khelta hai...sare pese lut lia inhone ye game band karo...tum log ya mera acount mai sub thik karo...sala point kam milte hai..[protected]@gmail.com
                                        shikaro meri id
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