Drivezy — amount debited from my account but not refunded

Address:

Bangalore, Karnataka, 560024

I have done an online payment transaction for rs. 4298/- using my credit card on 30/10/2019 (Date) through using payment mode (Amazon pay). The purpose of the transaction was to make repayment for my booking pnr [protected] .
The transaction fail and amount was debited from my bank account on the same date. However, i have now been informed that the same has not been credited to the account of the beneficiary.
Amazon pay transaction id: p[protected]
Drivezy id: drivezy-saqeh0s9zevpwvstfosw1vnh-1

Amazon pay transaction id: p[protected]
Drivezy id: drivezy-saqeh0s9zevpwvstfosw1vnh-2

I spoke with one of you escalation manager mr. Jithin, but he is so irresponsible. He has promised me that i will get resolution but nothing worked out.

I wants to escalate this above issue...
Kindly investigate and arrange to ensure prompt refund of the amount to my account.