This is in reference to the parcel D13659527 sent from gurgaon to Kolkata on 27th feb 2014 which was received on 6th march 2014. The weight at gurgaon was 5 kg and the received parcel weight was 3.9 kg. ( this weight was cross checked at dtdc VIP rd office)
The parcel was packed with a drycleaner poly bag with 2 knots on 2 sides and was told by amrit raj who collected from my residence tht he wud further pack it with bubble and label it at his office as he was in a hurry. (I hv the SMS proof of the same)
It just happened tht I was in Kolkata when this parcel was received. When lifted the parcel it looked light and I immediately took the weight and found to be less. And as the parcel was packed with clear shrink poly sheet I cud see tht the bottom tape was torn and one of the knots tht was done by me was missing.
I took the parcel at dtdc VIP rd office and opened the shrink pack ( tht was put by dtdc person) in front of them to show tht the inside packing has been tampered. The video of the same has been taken.
The items missing are 1 kg of branded dry fruit tht was in a beautiful bag 100 gm of Gathia snacks.
The approximate cost of the dry fruit with the bag is Rs. 1200/-.
Do let me knw how many loss will be compensated.
Also I am very upset Amrit raj avoided picking my phone on 7th march 2014 (7 missed calls) When called up from Kolkata lan line no. Then his cell was picked by someone else and was told tht once the parcel is received they hv no legal bounding and I can do whatever I can.
When we contacted dtdc new alipore office we were told tht we shud make the complaint at dtdc VIP head office. And when we reached there and explained the entire story we were told tht they can't do anything and I shud make the complaint at gurgaon office. And when we were adamant tht we won't leave until the complaint is taken then the lady called customer care rep Smita who heard our story and assured the complaint wud be processed and action wud be taken.
Hoping that justice wud be done.
Thanx n rgds/ Kanupriya Was this information helpful? | 
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