DTDC Barbari, Guwahati — Unethical behaviour

Address:	781036
Website:	DTDC

This is a complaint against owner of Mobile Number +[protected] of DTDC Barbari, Guwahati, ASSAM (number provided by DTDC, Dibrugarh Branch) – for UNETHICAL CONDUCT and VERBAL MISCHIEVOUSNESS with CLIENT using INSULTING CONFRONTATIONS on TELEPHONE and finally ENDING without providing any SERVICE.

Date of Incident - 13th NOVEMBER 2015 at 6.25 PM

I was anxiously waiting due delivery of a VERY URGENT parcel, posted on 9th Nov 15’ from DIBRUGARH, which was getting delayed for several days since. I impatiently contacted the parcel sender and DTDC Booking Centre at Dibrugarh to obtain the Consignment number and Online Delivery Status. It then got revealed that my parcel was lying idle with the DTDC- Barbari Branch, Guwahati, Assam since 10th Nov 15’. DTDC-Barbari is situated just a few steps away from my residence at Hengrabari. It did not take me long to understand who’s the concerned party (under Guwahati jurisdiction) to neglect Customer’s satisfaction.

From the DTDC-Dibrugarh, I obtained a contact number at Guwahati (mobile number +[protected] that seemingly belonged to someone in-Charge of DTDC-Barbari for further help and service. I called upon several times only to my dismay every-time received a “NO ANSWER” from that Mobile. After few more calls the person answering the phone hurriedly admitted that he belonged to DTDC-Barbari but was too rude to answer any query, admitting that he was too busy in something else and hung up the conversation challenging that “I SHALL NEVER BE DELIVERED WITH MY PARCEL – DO WHAT EVER I CAN DO”.

Later on, upon enquiries it became more evident - that the person acts insane, is frustrated, very ill-mannered, indulge in daily conflicts with other colleagues and was having too many complaints of similar rude behaviour with other promising DTDC clients (valuable customer).

Such ridiculous behaviour from inexperienced workers is tarnishing the good name of DTDC in Guwahati and is unfortunate and least expected. This is a competitive market. There are many other Service providers and we do not want that a Premium organization like DTDC will compromise with such foolishly behaved officers in FRONT-OFFICE dealing with present day first line customers.

I want to bring to your notice that the DTDC- BARBARI is not wanted at its present location as the nearest next DTDC- SIXMILE centre is hardly just ONE KILOMETRE away. I immediately demand removal of such a person who cannot deal customers and are not worth of serving a premium organization like DTDC.