I am filing this complaint against DTDC regarding the delayed delivery of my courier shipment.
The shipment was booked through DTDC and was committed to be delivered by 1 September 2026. However, as of 9 September 2026, the shipment has still not been delivered.
I have made approximately 107D attempts to contact DTDC customer care regarding the delayed shipment. Despite repeated follow-ups, I have not received a clear explanation, a definite delivery commitment or any meaningful resolution.
During several interactions, I was repeatedly given the same generic response without any concrete action or follow-up. On some occasions, the customer-care representative disconnected the call without resolving the issue.
I have paid for a courier service with an expected delivery timeline, and the failure to deliver within the committed period, combined with the absence of effective customer support, has caused considerable inconvenience and loss of time.
I request that DTDC be directed to:
Locate and deliver my shipment immediately.
Provide a clear written explanation for the delay.
Investigate why repeated customer-care complaints have not resulted in a resolution.
Review the conduct of the customer-care representatives who disconnected calls without resolving the complaint.
Provide appropriate compensation/refund for the service failure and inconvenience caused, as applicable.
I am attaching the relevant shipment/tracking details, booking receipt, screenshots of the tracking status and other supporting documents.
I request the National Consumer Helpline to take up this grievance with DTDC and facilitate an appropriate resolution.
Shipment/Tracking Number:7D[protected]
Complaint Number (Raised in DTDC): 30208546
Promised Delivery Date: 1 September 2026
Current Date: 9 September 2026
Number of Customer-Care Follow-ups: Approximately 10
On raised complained I have arownd 20 followup messages given by calling DTDC customer care.
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