Feb 05, 2025
Updated by Vyshnavi.R I am filing this grievance regarding the delayed delivery of my parcel (Tracking No: D[protected], which was sent from the Kancharapalem DTDC branch in Visakhapatnam to Bangalore on January 24, 2025, with an expected delivery date of January 28, 2025. Despite this commitment, the parcel was only delivered on February 3, 2025, after significant delays and a terrible experience with DTDC's services.
This delay caused me substantial professional and financial loss, as the parcel contained my office laptop, which is critical for my work. In addition to the delay, I had to invest considerable time and effort:
Visiting DTDC offices physically to inquire about the status of my shipment.
Spending hours on calls with customer support, where I received unhelpful responses, disconnections, and no proper updates.
The entire experience was extremely stressful and inconvenient. The lack of professionalism and transparency in DTDC's service has caused me significant mental harassment. Considering the loss I faced, both financially and in terms of time, I am demanding compensation for:
The delayed delivery of my parcel.
The financial and professional impact caused by DTDC’s negligence.
The mental harassment and inconvenience caused by your lack of proper support.
I hope DTDC takes this matter seriously and provides an appropriate resolution in the form of compensation.
