DTDC Courier & Cargo Complaints & Reviews

I had sent the package on 9th Sep from Hyderabad to Mumbai. I was given to understand that the parcel would reach in 3 to 4 days' time. Even today, the package has not been received by the party. The AWB is H49183229. Your website says the package is at Sakinaka for 3 days. It could not be delivered to the final destination which is 10 minute drive from your sakinaka office. Pls resolve this immediately

We shipped a parcel from Gurugram, Haryana India with AMB :F32323723 on 13th August 2024. It was supposed to be delivered at Faridabad, Haryana, India. DTDC showed on 16th August 2024 that the parcel has been delivered successfully. When we complained that it has not been delivered, they could not even produce the receiver's signature and told us that we will investigate and comeback on whereabouts of the parcel. Since then we have been given a run around by DTDC customer service with a standard reply "The issue has been escalated and backend team is investigating" for last 20 days its the same response. They do not share the escalation matrix and not willing let us speak with their supervisors as well. If we speak politely, they start acting cranky and rude. They threw us back in the IVR if we ask for the supervisor or Manage. I have been into customer service industry for over 20 years and this is the most pathetic customer service that I have ever seen.

I hope this message finds you well. I am writing to express my deep dissatisfaction with the service provided by your vikaspuri, new delhi branch (110018), and to bring this matter to the attention of your ceo and director, as it severely tarnishes dtdc’s reputation.

On 13th august 2024, my wife, who is a doctor, visited the vikaspuri branch to courier essential medicine to a patient in manesar (122052). We were assured that the package would be delivered the next day. However, three days passed, and the medicine had not been delivered. Upon inquiry, we were shocked to discover that the package had mistakenly been sent to patna, bihar.

The worker at the vikaspuri branch then requested the medicine bill to reimburse the cost of the medicine and the courier charges. We promptly submitted the bill, which amounted to rs. 1000 for the medicine and rs. 200 for the courier charges. We were assured that the reimbursement would be processed within 2-3 days.

Given our previous unsatisfactory experiences with dtdc, where promises were not fulfilled, we followed up in person today after receiving no communication regarding the reimbursement. To our dismay, the shop was closed. When i called the contact number provided on the visiting card, the owner informed me that the worker responsible for handling our case had left his job and that he would take no responsibility for the issue.

This is not the first time we have faced such issues with this branch. Previously, it took 10 days for medicine to be delivered, despite us being charged for air service. We later found out that liquid medicine should not be sent via air, which added to our frustration. We chose to overlook that incident, but we can no longer tolerate the repeated failures and deceptive service by dtdc.

I demand an immediate resolution, including reimbursement of the money we have already submitted and compensation for the time wasted due to dtdc’s negligence.

My DTDC consignment D31451454 has been showing out for delivery from morning 9:42 14 August and then suddenly evening 5:33 PM they mention as "Could not attempt". In 7 hours they couldn't deliver the package to me and didn't even bother to call and inform. When I called the number [protected] which is mention DTDC website, after being in queue for 20 mins someone picks the call but then they don't speak. The person kept tapping the keys on keyboard and making annoying sounds to make me disconnect the call. I could hear other guys and girls chit chatting behind but this person purposefully kept tapping the keyboard to make me disconnect as they were least interested to help me the customer. The package is very important to be delivered to me as its almost a life and death situation. If it's not delivered as soon as possible, it can affect a lot and cause severe issues. Please take this matter very urgent and deliver the package to me today or tomorrow morning.

DTDTC tracking reference no 7X[protected]
my parcel was shipped with priority and it was supposed to be delivered by 16th, DTDC never tried calling me or came to my place I was in home all day and these people mark as customer not reachable . This is very unethical charging for premium service but lying about customer availability this is very bad i need help in getting this resolved

Lakshy
Building No./Flat No.: No 81/2 Situated
Name Of Premises/Building: Kalappa Garden, Vigro Nagar Post Road/Street: Gunduru Road
Locality/Sub Locality: Kammasandra Village, Bidarahalli Hobli City/Town/Village: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560049
Contact Details:-[protected]

Dear Team, Have sent courier on 17th June and status is showing as delivered in DTDC portal but actually it is not delivered yet. Asking DTDC customer care for last 5 days to share the receiver name and contact details.
But there is no response from them.

Documents should reach within 30th of this month otherwise . So request you to support and get it deliver it asap.

DTDC consignment number : B26204772

Dear Team,

I am writing to express my disappointment with the service provided by your courier representative from DTDC. This is not the first instance o[censored]nprofessional conduct; there have been multiple occurrences.

Today, I was expecting a Cash on Delivery (COD) courier. Despite being prepared to make the payment, the courier was not handed over to me for the mere verification of customer details on the package. Instead, the courier was taken back, and a false statement was made that “the customer wanted to open the courier.”

This claim is entirely untrue. Such incidents have happened before with DTDC, and this time, I have decided to escalate the matter due to this unprofessional behavior.

Best Regards
Reena

Sir Naruto shippudun in Telugu is not coming in Telugu we are waiting for Telugu language but you are not telecast in Telugu you all ready realised telugu promo tell me why delay the program plz

I ordered some products from the site https://thecuratedstoreindia.com on 23rd May and they sent my order through DTDC (tracking number: 7D[protected] and it was supposed to be delivered to me on 1st June i received a message that day which said it was out for delivery for at around 11 am I waited the entire day no calls nothing later that evening I get a message saying it was delivered to (stranger's name) i did not receive my package and...

There is no information about my courier, the status says Not Delivered(PAPERWORK REQUIRED-(OTR)).

no one is picking up the call.

I send a parcel as box but received it as a tampered package. Items missing. No response even after 24hours. They are mentioning that they are not responsible

I am filing a complaint against DTDC for their failure to deliver my consignment (Tracking Number: C[protected] and their lack of response to my multiple inquiries.

Details of the Complaint:

Consignment Tracking Number: C40627112
Date of Shipment: 27th April, 2024
Issue: DTDC's records indicate that the consignment has been delivered, but I have not received it. Despite several emails sent on 23.05.2024, 24.05.2024, and 25.05.2024 I have received no response from DTDC's customer support, as they replied as Ticket Resolved.
Request for Information: I have repeatedly asked for the exact delivery address and proof of delivery (including the recipient's name and signature), but these requests have been ignored.

Courier was booked with the tracking ID B25419512 on 15th May 2024. The recipient pincode has been updated wrongly in their system and the courier has not reached till now. The status in the portal is updated only till 16th May that it has reached Neraluru Branch. I have been literally following up via calling to the customer care and writing emails. But till now there is no response from them.

Its too sad to know that they don't have the facility to transfer the call to their superior and they don't have proper escalation matrix. The worst case is, the customer care team have started to cut the call abruptly without even giving a solution. The definition of 24 hours as per their dictionary looks like doesn't exists.

As a customer really wondering where the courier is and whether it is traceable or whether they have misplaced it and when it will be delivered.

I have a courier with Tracking number as D91446716 which was shipped from Sirsa on 11th May. It is supposed to be received by 15th May in Bangalore.

But even after multiple follow ups the courier is not yet received by us. Today is 27th May. Status on tracking portal is last updated on 15th that shipment is in transit from Bengalore Apex branch to Neraluru branch.

This is worst ever service I have seen from DTDC.

I am writing to bring to your attention a serious issue regarding the non-delivery of my consignment with the tracking number CN V77803523, which was entrusted to DTDC for delivery. The estimated delivery date (EDD) provided by DTDC was 14th May 2024, yet as of today, the consignment has not reached its destination.

DTDC CN: V77803523
Origin: REWA -486001
Destination: COIMBATORE - 641002

Booked Date: 11th May 2024
Consumer EDD: 14th May 2024
courier Type: premium

I appreciate your prompt attention to this matter and trust that you will take necessary steps to uphold consumer rights and ensure fair resolution.

My package ( Tracking No: D0257920, Booking Date: 26st apr'24) was supposed to get delivered today (4th may'24) to Villupuram, Nattarmangalam (Pin Code: 604 206).

But in DTDC tracking website, it is now showing "Not Delivered(ADDRESS INCOMPLETE OR WRONG-(CIR))".

The address provided is definitely correct and the delivery person did not even call once on the phone number provided.

Please resolve and update me regarding my package. I need it urgently. I am even cool with going to courier centre myself and take the package, if it is possible.

Please ensure that I receive the package as soon as possible. Hoping to get a positive response from DTDC soon. Thanks.

I was supposed to receive a package with reference id 7D[protected] today 4th May 2024 and it showed that it was out for delivery at around 1:30PM. But then at 4:00 PM, it just showed DELIVERED, but it was not delivered. nobody called to receive the package and it doesn't show who it was delivered to. It just says null. I really need this package urgently as it has components for my college project. Please try and solve this issue asap .

Dear Sir,
One of my parcel ( Tracking no. D[protected] booked on 24/04/2024 from Bolpur, Birbhum, West Bengal to Garia, Kolkata West Bengal, but not receive my parcel till date.
Destination pin code - 700084
with my humble request please solve my issue as soon as possible.
Tracking screen shot attached.
Thanking you,
Sourav Mukherjee
[protected]

For U29541579 cosignment number, the address is showing as incomplete or wrong CIR.Where as Pin code and Address is correct as per details provided.

Why its showing as incomplete address? And please deliver it as soon as possible