DTDC — Complaints for non received product where customer is contractable - Z45326227.

Address:

Kolkata, West Bengal

Hi I have purchased a product through online and payment also done. Concern department sent the product through DTDC service. My consignment no is Z45326227. On last Friday on 13/02/2015 I have seen my product receive your lake view branch which in Kolkata. Suddenly I contract your branch on phone and they conform me deliver on same day if any problems happened they call me. But no reply comes from there end and my product returned. Next day on 14/02/15 I have personally visited lake view branch (kolkata) and they tell me my product RTO. One of the officer of there branch name is AMER[protected] he conform me to handover whitin 3 days. After 3 days you come to our office and collected the same. But already 5 days gone no future communication receive from there end. My question is where customer is contractable how its going to RTO case??? Please do the needful done ASAP Sandip Patra [protected]